I have been working at Santander Cards as a contractor for less than a year
Pros – Relaxed environment. Ability to take time off work to apply for jobs in other departments. Seniors take time to step into your shoes to look at it from your perspective. Seniors are very nice so far. Discount perks at local restaurants.
Cons – Tedious work (my role) A lot of unhappy customers calling in. From the sounds of it, Santander have some major problems with customer service.
Advice to Senior Management – Something needs to be done with timescale promised to customers. If we promise to contact them by this date or send them something by this date, we should really do it.. otherwise give them a longer date to wait!
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2013-10-21 06:47 PDT
I worked at Santander Cards full-time for more than 3 years
Pros – Can't think of a single good reason to work there. Avoid with all your might. Looks good from the outside, rotten inside.
Cons – Shockingly bad senior management that changes all the time as career Santander big wigs see it as a less glamorous stop on their career path. Current leader gets all those around him to do all his thinking and work. Constant reorganisations and downsizing. Targets unachievable. IT support non existent. Treat staff like a dispensable commodity. No redeeming features whatsoever.
Advice to Senior Management – You know what you're doing! Shame on you.
No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company
2013-05-20 22:09 PDT
I worked at Santander Cards part-time for more than a year
Pros – Company encourages diversity and inclusion. You get lots of trainings even as a part time which is just fantastic. Lots of nice people from former GE money still work there
Cons – It is difficult to change roles or units. The pay is not fantastic and it takes forever to get promoted.
2012-09-23 15:25 PDT
I worked at Santander Cards
Pros – pay is ok
hours are fine
infrastructure is good
Cons – unnecessary disciplining like having to call a seperate line to seek permission for toilet break even though you are supposed to have a 7 min floating break. The so called traffic manager checks if it is ok for you to go on to rest room and most of the times they say call later or wait for 5 minutes i would call you back this is not acceptable because it is nature's call one is trying to answer and nobody in the world has the right or authority to stop other's from doing their rest room duty.
Advice to Senior Management – Be practical and reconsider your decisions regarding such situations.
2011-09-24 19:19 PDT
I have been working at Santander Cards
Pros – Working the night shift with it's small allowance and low call-rate is a bonus to working during the very awful day shift!
Cons – A distinct lack of competence and efficiency in major areas! Service is even poorer to the Santander/Konecta employee then it is to the Customer and that's saying something!
Advice to Senior Management – Pay attention to your employees' needs and get some advice about how to run a major international company's CARDS department well!
No, I would not recommend this company to a friend
2010-09-12 07:56 PDT
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