Santander Cards

  www.santandercards.co.uk
  www.santandercards.co.uk
Work in HR? Unlock Free Profile

Santander Cards Reviews

5 Reviews
2.2
5 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Santander Cards CEO Javier Marín Romano
Javier Marín Romano
0 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    Average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Complaints  in  Milton Keynes, England (UK)
    Current Employee - Complaints in Milton Keynes, England (UK)

    I have been working at Santander Cards as a contractor for less than a year

    Pros

    Relaxed environment. Ability to take time off work to apply for jobs in other departments. Seniors take time to step into your shoes to look at it from your perspective. Seniors are very nice so far. Discount perks at local restaurants.

    Cons

    Tedious work (my role) A lot of unhappy customers calling in. From the sounds of it, Santander have some major problems with customer service.

    Advice to ManagementAdvice

    Something needs to be done with timescale promised to customers. If we promise to contact them by this date or send them something by this date, we should really do it.. otherwise give them a longer date to wait!

    Recommends
    Positive Outlook
  2.  

    Appallingly badly run organisation that treats staff like meat. Zero stars would be generous!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Santander Cards full-time for more than 3 years

    Pros

    Can't think of a single good reason to work there. Avoid with all your might. Looks good from the outside, rotten inside.

    Cons

    Shockingly bad senior management that changes all the time as career Santander big wigs see it as a less glamorous stop on their career path. Current leader gets all those around him to do all his thinking and work. Constant reorganisations and downsizing. Targets unachievable. IT support non existent. Treat staff like a dispensable commodity. No redeeming features whatsoever.

    Advice to ManagementAdvice

    You know what you're doing! Shame on you.

    Doesn't Recommend
    Negative Outlook
  3.  

    Cool

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Santander Cards part-time for more than a year

    Pros

    Company encourages diversity and inclusion. You get lots of trainings even as a part time which is just fantastic. Lots of nice people from former GE money still work there

    Cons

    It is difficult to change roles or units. The pay is not fantastic and it takes forever to get promoted.

  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    it was ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Collections Adviser  in  Newcastle upon Tyne, England (UK)
    Former Employee - Collections Adviser in Newcastle upon Tyne, England (UK)

    I worked at Santander Cards

    Pros

    pay is ok
    hours are fine
    infrastructure is good

    Cons

    unnecessary disciplining like having to call a seperate line to seek permission for toilet break even though you are supposed to have a 7 min floating break. The so called traffic manager checks if it is ok for you to go on to rest room and most of the times they say call later or wait for 5 minutes i would call you back this is not acceptable because it is nature's call one is trying to answer and nobody in the world has the right or authority to stop other's from doing their rest room duty.

    Advice to ManagementAdvice

    Be practical and reconsider your decisions regarding such situations.

  6.  

    Really poor company! Poorly run and poorly managed!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Card Services Advisor  in  Milton Keynes, England (UK)
    Current Employee - Card Services Advisor in Milton Keynes, England (UK)

    I have been working at Santander Cards

    Pros

    Working the night shift with it's small allowance and low call-rate is a bonus to working during the very awful day shift!

    Cons

    A distinct lack of competence and efficiency in major areas! Service is even poorer to the Santander/Konecta employee then it is to the Customer and that's saying something!

    Advice to ManagementAdvice

    Pay attention to your employees' needs and get some advice about how to run a major international company's CARDS department well!

    Doesn't Recommend

Worked for Santander Cards? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.