Santander Consumer USA Reviews

Updated April 24, 2015
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3.2
137 Reviews
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Recommend to a friend
Approve of CEO
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Thomas G. Dundon
31 Ratings

Pros
  • Company is growing, maybe too fast (in 6 reviews)

  • The non-corporate location is very relaxed with the dress code (in 8 reviews)

Cons
  • There is no work life balance and you are expected to work night and weekend all the time (in 9 reviews)

  • There is no work life balance, no etics, no respect (in 5 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Recruiter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Talent Acquisition Specialist in Dallas, TX
    Former Employee - Talent Acquisition Specialist in Dallas, TX

    I worked at Santander Consumer USA full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great team to work with

    Cons

    Many of the upper management have been there for years and have moved up quicker than the knowledge to understand how to successfully run their Department & Team. So the main problem is they don't know what they don't know.

    Advice to Management

    Hire people smarter than you so that you can learn how to manage.

  2. Business Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst III in Dallas, TX
    Current Employee - Business Analyst III in Dallas, TX

    I have been working at Santander Consumer USA full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The environment is amazing. New building in Downtown, available mgmt, and fair compensation (included an onsite doctor in the event you get sick).

    Cons

    Business leaders change their direction in a moments notice wasting company dollars.

  3. IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Santander Consumer USA full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Environment is dynamic. There are plenty of opportunities to advance your technical skills. State of the art IT infrastructure. Good place to horn your skill set.

    Cons

    Pay is bias. The rewarding system is broken. High performer doesn't mean you get the high pay. Management sees the problem but has no intention to fix it so that the good, knowledgeable employees would stay. The employee turnaround rate is high. 10 days vacation is not very competitive.

    Advice to Management

    Title is not that important. At the end of the day, it is the money people is using to judge the worthy of their job. Downplay on the pay is not a very smart move. Sooner or later people will find better opportunity and leave. It would be too late by then.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Corporate Banking Risk Management Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Corporate Banking Risk Management in Boston, MA
    Former Intern - Corporate Banking Risk Management in Boston, MA

    I worked at Santander Consumer USA as an intern

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Work atmosphere was just the right amount of intensity
    I only needed to ask and they would allow me to sit in with other groups
    Management was very approachable and helpful
    Beautiful building in downtown Boston

    Cons

    Disorganized hiring process, but that occurred during re-branding from Sovereign to Santander so I would let it slide.

    Advice to Management

    Provide just as much mobility to all new interns as I was given. The experience really hit home with me because I was allowed to really explore what the bank was like instead of just being thrown into a department and assigned busy-work.

  6. Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Chrysler Capital Customer Service in North Richland Hills, TX
    Current Employee - Chrysler Capital Customer Service in North Richland Hills, TX

    I have been working at Santander Consumer USA

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay and benefits are great

    Cons

    Unorganized and un experienced management

    Advice to Management

    More management training

  7. Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Santander Consumer USA

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Nice people relaxed environment yeah

    Cons

    Work life balance pretty bad

  8. Santander is a great company but don't see myself here the rest of my life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Auto Collections
    Current Employee - Auto Collections

    I have been working at Santander Consumer USA

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The pay is great as well as some of the people you work with. They also do small things around the company to show they're appreciation to the workers.

    Cons

    The managers are obsessive with usage of your accrued time. They don't want you late, leaving early or missing mandatory weekends. They find the smallest things to possibly get you fired.

  9. A great place to work until it went public.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AREA SALES MANAGER
    Former Employee - AREA SALES MANAGER

    I worked at Santander Consumer USA full-time

    Pros

    Above average pay, flexibility for area sales managers, a lot of great people to work with, high tech for its industry.

    Cons

    Greed at the top. Sales obstacles differ per territory, but upper management has no authority to make changes. Company motto: It is what it is.

    Advice to Management

    If there are reasons why a territory is struggling, listen to your area sales managers. They are the face of the company and get feedback from dealers every day.

  10. Great company and people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Desk Technical Support in North Richland Hills, TX
    Current Employee - Service Desk Technical Support in North Richland Hills, TX

    I have been working at Santander Consumer USA

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    nice people, fun atmosphere, good pay

    Cons

    sick leave and holidays are less than average

    Advice to Management

    increase leave opportunities and flex schedule and 4 x 10 's or work from home

  11. Helpful (3)

    I worked for this company for several years. It was great when I first started, but quickly went downhill.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Santander Consumer USA

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good pay + bonuses. Benefits provided are great. Not a normal 8-5 job.

    Cons

    Limited PTO. No flexibility with schedule. Employees are not valued as much as they should be.

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