Santander Consumer USA

  www.santanderconsumerusa.com
  www.santanderconsumerusa.com

Santander Consumer USA Reviews

Updated October 1, 2014
Updated October 1, 2014
95 Reviews
2.8
95 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Thomas G. Dundon
8 Ratings

Review Highlights

Pros
  • The non-corporate location is very relaxed with the dress code (in 7 reviews)

  • If you like fast paced environments this is ideal (in 7 reviews)


Cons
  • There is no work life balance and you are expected to work night and weekend all the time (in 9 reviews)

  • There is no work life balance, no etics, no respect (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Growing Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT GRC Analyst in Dallas, TX
    Current Employee - IT GRC Analyst in Dallas, TX

    I have been working at Santander Consumer USA full-time (more than 5 years)

    Pros

    Great culture, great people, great opportunities to grow with the company as it grows.

    Cons

    Growing pains with the adjustments from small, private company to large, publicly-owned corporations.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great place to work; young, motivated, hungry team, management, executives without being cut-throat

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance Role In Corporate in Dallas, TX
    Current Employee - Finance Role In Corporate in Dallas, TX

    I have been working at Santander Consumer USA full-time (less than an year)

    Pros

    Solid 401(k) plan, cheap PPO, relatively flat corporate structure, shorts and polos attire

    Cons

    Company runs lean, so can be a bit taxing on hours at times, however, if you're from a banking background, these hours are a breeze.

    Recommends
    Positive Outlook
  3. 4 people found this helpful  

    Overall Not Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Santander Consumer USA full-time (more than an year)

    Pros

    2 weeks paid vaca, 8 paid holidays, completely paid for health insurance, 10% annual bonus, very casual dress code, great people, employee appreciation week and more.

    Cons

    If you aren't a chosen person by upper management you will have a very difficult time moving up - they basically have someone in mind for positions before they are even posted. Negotiate your salary up front as they do not give any type of merit increase ever.

    Advice to ManagementAdvice

    Give merit increases and interview candidates for positions instead of already picking who you want based off of who's kid they are.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Santander Consumer USA

    Pros

    flexibility, opportunities for growth, people

    Cons

    incompetent people, long commute, expensive parking

    Recommends
    Negative Outlook
  6. 1 person found this helpful  

    What should have been a good opportunity professionally ended up being my worst career move.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Santander Consumer USA

    Pros

    Company is growing rapidly with the partnership of Maserati and Chysler Capital loans.

    Cons

    Little reward or recognition for professional positions outside of their call centers. Their technology is always crashing wasting time and effort to complete your daily tasks. Management is quick to point fingers and no one is held accountable for their actions.

    Advice to ManagementAdvice

    Be a champion for your group and hold other departments accountable for their deliverables.

  7. 5 people found this helpful  

    Good pay bad corporate environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst III in Dallas, TX
    Former Employee - Business Analyst III in Dallas, TX

    I worked at Santander Consumer USA full-time (more than an year)

    Pros

    The pay was good and I worked with some great people. New headquarters in Dallas is top notch and not an expense spared. Desks, computers, and break rooms are awesome.

    Cons

    It's a very negative work environment that does not encourage communication. I worked there for 1.5 years and after a year I knew it was not for me. The work environment is great but the people are not trained or encouraged to use standard corporate protocale or basic communication skills. It was a constant challenge to deal with the lack of morale and bad culture. Bottom line, the corporate CULTURE IS BAD

    Advice to ManagementAdvice

    Change the corporate culture. There needs to be more training for management and people should be held accountable for the training received.

    Doesn't Recommend
    Neutral Outlook
  8.  

    Good to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Small Business Specialist in Waltham, MA
    Former Employee - Senior Small Business Specialist in Waltham, MA

    I worked at Santander Consumer USA full-time (less than an year)

    Pros

    Good benefits and good colleagues to work with. Senior management is always willing to listen.

    Cons

    Growing pains as the other reviewer has said. Customer care call center can be painful to deal with. You may have to watch out the work life balance. may become hectic and really stressful if you are not careful due to what is expected of you!

    Advice to ManagementAdvice

    Just keep listening to what the front liners are telling. This will benefit the company in the long run if you take notes from the direct contacts with clients.

    Recommends
    Neutral Outlook
  9.  

    Met a lot of great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker in Boston, MA
    Current Employee - Personal Banker in Boston, MA

    I have been working at Santander Consumer USA full-time (less than an year)

    Pros

    A lot of openings in boston area. Top performers can get life insurance license and sponsors to take series 6 and 63 licenses

    Cons

    Work a lot of saturdays. Pays less than personal banker jobs at other banks

    Recommends
    Neutral Outlook
  10.  

    associate analyst - fpa

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Santander Consumer USA full-time (more than an year)

    Pros

    great salary, laid back atomsphere

    Cons

    all managers aren't great managers

    Doesn't Recommend
  11. 2 people found this helpful  

    Unfair treatment and too much politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Programmer in Dallas, TX
    Former Employee - Programmer in Dallas, TX

    I worked at Santander Consumer USA full-time (more than 3 years)

    Pros

    There is 10% bonus in January.

    Cons

    There are Indian managers that give jobs to unqualified Indians and treat other people unfairly. Pay is below market and there is no annual raise. There is no work life balance and you are expected to work night and weekend all the time.

    Advice to ManagementAdvice

    Pay people decently and realize that people have families and lives outside of work.

    Doesn't Recommend
    Neutral Outlook

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