Santander Consumer USA Reviews

Updated August 28, 2015
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156 Employee Reviews

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  1. Good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Developer in Dallas, TX
    Current Employee - Applications Developer in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Santander Consumer USA part-time

    Pros

    Casual environment, good work ethics and benefits

    Cons

    Can't think of anything right now


  2. Credit Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Santander Consumer USA full-time

    Pros

    No pros really. It's a job if you are completely desperate, on drugs (no drug test), have a criminal record, or no moral compass.

    Cons

    No work life balance, immature "managers" who have obvious favorites and will cater to them at your expense, unrealistic goals set by upper management so they can save money in slow months by not paying bonuses, no consistent feedback and what feedback you do receive is if you do something wrong.

    Advice to Management

    Quit ripping off customers by charging your insane rates and fees. Make policies consistent across all regions. Take a hard look at yourselves, your peers, your staff and your culture there. Once you do, make a doctor appt. to get prescribed Ambien. If your honest with yourself, you're going to need it to be able to sleep at night.


  3. Database Administrator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    Pros

    Current technology. Latest or one version behing the latest SQL server version Great learning experience by solving several contant challenges

    Cons

    Deployment are every couple of weeks, so personal life suffers with constant production release issues. No paid parking Commute in/oout of downtown Dallas

    Advice to Management

    Make an effort to give employees a balanced work/personal life time


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  5. Helpful (1)

    IT delivery

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Santander Consumer USA full-time (More than 3 years)

    Pros

    It was a great place to work until 2013, then workload greatly increased when Santander won the Chrysler account and the company was preparing to go public. Insurance benefits were better than most companies and they matched 401K. Working downtown was nice but the commute to get there and work schedule limited enjoyment of the location.

    Cons

    During the company changes in the Pros above, work life balance became nonexistent and Management style became bullying and an atmosphere of fear was the norm. Job roles changed to combine two different separate jobs into one. Thecompany was nicely diverse before with a balanced mix of American born men and women and people from other countries. Starting in 2013, American females were bullied and forced to transfer to another group, resign or be fired by unfair management. They were replaced by males from India, Pakistani and Other countries in that region of the world. Out of 12 people in that group, half were forced to leave the group and all were Americans mostly women. All now are males born in the eastern Asian countries around India. The bullying and racial profiling were reported to HR but little or nothing has changed since. The management bullied are still there and they also from India. The former CEO continually changed his mind on what priorities are which resulted in shelved work and trying to meet his expectations with new work with the original deadines for each 2 week iteration. In over three years working there, this company went from one of the best places I worked to the worst company I ever worked. I honestly suffered from PTSD after leaving. Best decision I made to leave.

    Advice to Management

    Fire your managers in IT that use bullying tactics. You know who they are. Be aware that you are breaking discrimination laws and change that before you get sued for that. Ensure that employees are not working over 45 - 50 hours a week (65 - 80 became the norm) and that employees have two days off a week to spend with their families. Set a better example and care about your employees. With the new CEO and some of the recent reorgs, maybe this can happen.


  6. Helpful (1)

    Moving in the right direction

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Unk in Fort Worth, TX
    Current Employee - Unk in Fort Worth, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Santander Consumer USA (More than a year)

    Pros

    - Good Benefits - Above industry average pay - Strategic Vision

    Cons

    - Bringing on new talent but there is separation between the old and new way of doing things - The processes bog down getting things done sometimes

    Advice to Management

    Every policy change needs to be top down driven. C-Level leadership has to expose themselves more as to relate what the problems are in the sites rather than what problems are listed on paper.


  7. Helpful (2)

    Extremly difficult top management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Santander Consumer USA full-time (More than 3 years)

    Pros

    Good benefits, good colleagues

    Cons

    The top management does not have deeper business insight, especially the management that has tagged along with the acquired bank. It difficult to present any analytical insights.

    Advice to Management

    Improve your recruiting process for new employee and value the opinion of people working at lower ranks


  8. Helpful (1)

    PR and pics on this site are *not* accurate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Dallas, TX
    Former Employee - Project Manager in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Santander Consumer USA full-time (More than 3 years)

    Pros

    Decent (not great) benefits; 401k vests immediately.

    Cons

    Work environment downtown is *terrible* -- everyone works at long tables (no real desks or cubes), no privacy anywhere - everything is glass, concrete and superbright white flourescent bulbs. This is for everyone - doesn't matter if you are an attorney or a data entry clerk. They simply do not trust or respect their employees.

    Advice to Management

    Treat the employees at least a little as nicely as you do yourselves. Perhaps give chairs that don't cause your back to ache constantly.


  9. Helpful (1)

    Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Manager in Denver, CO
    Current Employee - Service Manager in Denver, CO
    Recommends
    Positive Outlook

    I have been working at Santander Consumer USA full-time (More than 5 years)

    Pros

    Very energetic, excellent pay. They want you to win and succeed at everything you do.

    Cons

    Too much negativity in the press. From its past transgressions, people tend to bury the company.

    Advice to Management

    Continue to change the culture of the company to better the consumer.


  10. Helpful (8)

    Quick to hire, quicker to fire

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Santander Consumer USA full-time (Less than a year)

    Pros

    Santander Consumer prides itself on being entrepreneurial and fast-paced; unfortunately, that also leads to many quick decisions that they end up having to fix later. Management claims to care about their most valuable asset - their people.

    Cons

    Work environment can be toxic, depending on the group you're in; managers will fire you without cause and it shows. Hours are long during month-end close; there's a very tight turn-around for their reporting back to the bank in Spain, usually ending up with the first 4 days of the month staying until 3am and expected back at work the next day at 8am.

    Advice to Management

    Drop the 90-day probationary trial period for your new hires - it breeds mistrust and shows that you're not willing to invest in your people.


  11. Helpful (6)

    Gov Risk Compliance Group within Info Tech

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - GRC in Dallas, TX
    Current Employee - GRC in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Santander Consumer USA full-time (Less than a year)

    Pros

    Quick turnaround from interview to onboarding.

    Cons

    Severely disorganized. No one knows what they are doing. We are given no direction. Chaotic.

    Advice to Management

    Where are you? No one is managing or being managed. Is it true our department cant retain people so this huge hiring is the next project before the department is axed? I see I've made a terrible mistake here.



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