Schwan's

  www.theschwanfoodcompany.com
  www.theschwanfoodcompany.com
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Schwan's Reviews

Updated September 19, 2014
Updated September 19, 2014
219 Reviews
2.4
219 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Dimitrios Smyrnios
32 Ratings

Review Highlights

Pros
  • There are still some good people within the organization (in 10 reviews)

  • My route had great customers, not all routes are that lucky (in 10 reviews)


Cons
  • Can be some long hours, because your customers have to be home for you to make a sale (in 36 reviews)

  • upper management cares about numbers not the person (in 17 reviews)

More Highlights

Employee Reviews

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  1. 6 people found this helpful  

    Was once a great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Schwan's full-time for more than 10 years

    Pros

    Excellent class act product line, paid vacations, 401K match, excellent optional life, AD&D, short, and long term disability, dental, and vision insurances, 40% discount on home service products when you sign up for rewards and order online or through their contact center otherwise discount is 20%. Opportunity to make a very nice high end middle class income as long as you don't mind putting in a lot of time to do it.

    Cons

    Medical insurance has change to the high deductible plans and are no longer worth very much. Recent pay changes affecting Route Sales Representatives, Bonus structure changes affecting Territory Sales Leaders and Sales Distribution Support Supervisors and the elimination of the opportunity for Chairman's Club for the TSLs and SDSSs which was a very nice merchandise award or trip for exceeding 5% over sales plan for the year. Everyone bonus eligible is not depending on the entire company to make its profit goal and not just the individual location. In reality all the above is compensation changes that are negatively impacting your field employees. More senior management being hired from the outside in hopes that they will have the magic bullet to fix Schwan's when in reality all they do is bring more chaos in upon the long term employees. Outdated Hand Held Computers, printers, and GPS units which cause much frustration in the day to day duties of a Route Sales Representative.

    Advice to ManagementAdvice

    If you really want to fix your employee retention problem them stop messing with your field employee's income. Retention is going to get much worse before it gets better and also don't plan on your engagement scores being very high this coming summer because all these changes are going to affect that too. I do understand the current business state is difficult and needs to move to the desired state but it still impacts us negatively. Please replace your outdated hand held computers and GPS units for everyone involved including the customer. You asked for constructive conflict. This is as transparent as it gets.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    Route Sales Rep (Trainee)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RSR (Trainee)  in  Fargo, ND
    Current Employee - RSR (Trainee) in Fargo, ND

    I have been working at Schwan's full-time for less than a year

    Pros

    You are needed because retention rates for RSR's is moderately high. Good management at my depot. They are concerned about your development as a route driver. The company has a new CEO and is making a push for a better work/life balance, i.e. work 4 days a week for 12-14 hours each day. Weekly pay and opportunities to fill other route days to make more money. The highest compensation that I actually believe that an RSR can make for a year is about 80K for a 20 year RSR who has had the same route for many years. 2 year RSRs make about 40-50K.

    Cons

    Just finished my 4th week as a trainee. Current pay is $115 per day for fourteen hours. Comes out to about $8 per hour. Driving in all kinds of weather conditions, traffic, dogs, heat, cold, etc. If you are on a rural route restroom facilities are limited, even if you had time to stop and go. Sometimes it comes down to asking a customer to use their restroom (which is unprofessional) or going outside. I have heard of several RSRs soiling their pants because they were trying to hurry up and not stop.

    This job is a balancing act. Company requires you to run about 70 stops on your route day while still expecting great customer engagement/service. If your stops are spread out you might have 30 seconds talk time per customer to take the order, then pull product from the truck, return and complete payment. Customers don't want to be rushed, and want to engage for a bit (especially the elderly ones) and take their time perusing the product book. It is unfortunate that we often have to contact the last 10-15 customers on our route that we can't get to them tonight because DOT rules for drive time have kicked-in. The customers say "why does Schwan's schedule so many customer stops per day"? Good question. If I had 40-50 stops there would be enough time, but then my total potential compensation for the day would be greatly reduced due to lack of commissions because of lower sales. The experienced RSRs know which customers will be home, who the good buyers are, and when they can skip them until next time. etc. What sucks is when you run somebody else's route and you don't know the customers you can skip over.

    Equipment problems cause many heartaches. Truck problems, hand-held device problems, inventory problems, etc. GPS system can be challenging at times.

    Advice to ManagementAdvice

    Spare no expense on top-of-the-line equipment and training. Cut route stops to 40-50 and adjust the commission rates so that a decent level of compensation can be maintained with fewer stops.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 7 people found this helpful  

    Zero concern for Employee and Customer Safety. Profit is the only concern. Sales are tanking. Glad I'm gone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - District Sales Leader  in  Marshall, MN
    Former Employee - District Sales Leader in Marshall, MN

    I worked at Schwan's full-time for more than 10 years

    Pros

    No longer any pros for working here. Don't get sucked in. It will be a waste of your time and energy.

    Cons

    They could care less about the safety of their customers or their employees. These are just 3 issues in the last 2 months. Think about how many more over the years have occurred. Many more of which never make the news.

    According to the FDA’s May 7, 2014 Enforcement Report, Schwan's Food Company is recalling two types of canapés manufactured by Holiday Foods that were prepared with ingredients recalled by Parker Farm because of possible Listeria monocytogenes contamination. The Parkers Farm products that were recalled included cheese spreads, peanut butter, cold pack cheese, and other products.

    Schwan Unit To Pay $2.5M To Settle Calif. Robocall Suit
    Law360, Los Angeles (May 06, 2014, 4:34 PM ET) -- The home delivery unit of frozen food giant The Schwan Food Co. has agreed to pay up to $2.5 million to settle a class action alleging it placed automated calls to consumers’ cellphones without their permission, according to documents filed in California federal court Monday.

    Mar 13, 2014, 1:33pm EDT OSHA fines Schwan’s for alleged violations in Atlanta - The Occupational Safety and Health Administration fined Schwan’s Global Supply Chain Inc. $264,360 for 32 alleged serious safety and health violations at its Atlanta facility.

    Check these out and you be the judge.

    Advice to ManagementAdvice

    You are the problem. The sad thing is You know it. And You care less as long as You get that next bonus and You get another day closer to retirement.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 4 people found this helpful  

    NO FAMILY LIFE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Route Sales Manager  in  Sikeston, MO
    Former Employee - Route Sales Manager in Sikeston, MO

    I worked at Schwan's full-time for more than 3 years

    Pros

    drving cold in the summer

    Cons

    Long hours minimal Pay.
    Routes are hard to make money on.
    upper management cares about numbers not the person.

    Advice to ManagementAdvice

    Take care of you employees. They are your company. Reward everyone for hard work it takes just as much effort to run a high$ route as it does a low dollar route.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    A decent place to start out a career in sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Schwan's

    Pros

    Good compensation depending on the job title, flexibility in scheduling of hours.

    Cons

    Too much expected of field employees, too many incompetent field employees. Too many hours demanded when incompetent fellow employees drop the ball (Drivers, CSR's, Merchandisers, etc.)

    Advice to ManagementAdvice

    Try to focus on the work/life balance of your field employees more, not just your administrative staff.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Route Sales Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Route Sales Representative  in  O'Fallon, MO
    Current Employee - Route Sales Representative in O'Fallon, MO

    I have been working at Schwan's full-time for more than 8 years

    Pros

    Great company and great schedule..Work at your own pace. Compensation excellent. Must retain great customer service and that is the key to success

    Cons

    Some long hours on occasion and must work weekends or days off to cover for holidays.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    They suck not a good place to work pay sucks and high ups don't care.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Schwan's

    Pros

    There is none wouldn't let a friend work for them.

    Cons

    Everything they could carelesd about you. You'll never get anywhere unless you suck up to the higher ups.

    Advice to ManagementAdvice

    I think they should fire all of them and start over.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Bloomington, MN
    Former Employee - Anonymous Employee in Bloomington, MN

    I worked at Schwan's full-time for more than a year

    Pros

    Excellent people with an engaging culture

    Cons

    Takes time to move in roles

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Good Solid Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Schwan's full-time for more than 8 years

    Pros

    Solid Company.
    Great Products, Home Service and Consumer Brands- Some world class products!
    Good Equipment.`

    Cons

    As good as any other company out there.
    All companies are changing and investing.

    Advice to ManagementAdvice

    #1 Priority must be Culture! "Employees"
    Culture = Safety, Culture = Profit

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 4 people found this helpful  

    Losing its Luster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager  in  Bloomington, MN
    Current Employee - Sales Manager in Bloomington, MN

    I have been working at Schwan's full-time for more than 5 years

    Pros

    variety of food types it produces, lots of R&D resources to work with

    Cons

    It is so hard to get the highest quality management candidates to relocate to MN, so Schwan's repeatedly settles for mediocre management types (who have been let go from other companies) to fill senior roles. This leads to a viscious cycle of repeatedly turning over employees and making short sighted decisions which negatively impact the businesses.

    Advice to ManagementAdvice

    Hire great people. Use best practices. Stop changing course all the time. Play to the company's strengths, do not dwell on its weaknesses. And--for goodness sake--have some checks and balances over decisions management employees are making.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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