ScriptPro Reviews

Updated April 19, 2015
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2.7
40 Reviews
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Michael E Coughlin
29 Ratings

Employee Reviews

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  1. Helpful (1)

    Family owned company that needs to tweek how the company is ran.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ScriptPro full-time (More than 3 years)

    Neutral Outlook
    Approves of CEO
    Neutral Outlook
    Approves of CEO

    Pros

    Co-workers are great to work with. Benefits are pretty good, except for the 401k plan.

    Cons

    Family owned company...if you think outside the box and are in a higher position you are pushed out. You are expected to be "on" all the time. No room for promotions.

    Advice to Management

    The company needs to have an outside consulting firm come in and assist with making needed changes to keep the company viable.

  2. Helpful (1)

    Whistleblower

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Mission, KS
    Former Employee - Analyst in Mission, KS

    I worked at ScriptPro full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Talented people who try to make a difference and contribute.

    Cons

    Employees wanted to change the processes in place when red flags where seen, but with no whistleblower policy in place, there was no protection for the associates when trying to report a problem.
    As a result, customer data was compromised when live data was demo'd, and unencrypted data was published to a flash drive and distributed.
    With no checks/balances in place, certain departments were given free reign and continued unsafe data practices.

    Advice to Management

    Develop policies that empower the employees and let them come forward when data security is at risk.

  3. Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Mission, KS
    Former Employee - Anonymous Employee in Mission, KS

    I worked at ScriptPro

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    It's a place to get paycheck with limited opportunities for furthering of career

    Cons

    Nepotism, salary reviews biased, family owned

    Advice to Management

    Sell the company

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  5. Helpful (5)

    No Leadership, Direction, and Nepotism Policy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Mission, KS
    Current Employee - Account Manager in Mission, KS

    I have been working at ScriptPro full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Fitness Center for its Empolyees

    Cons

    1. Insurance cost: Family Coverage is over 10,000.00 per year that comes out of your check.
    2. Low Pay: Company is well below average pay in the Kansas City Market for 85% of the positions. Most departments are salary, and employees are expected to work more than 40 hours. Exception is a particular area that is still hourly and gets overtime easily approved. They're majority of the problem. This area is charged with researching, developing, and testing all hardware and software products before being released to new and existing customers. Due to lack of leadership, procedures, and non-technical people (they let the good ones walk), they spend resources (people and dollars) fixing issues that were supposedly tested before release. Each year, the company lays off quite a few employees because R & D is too high. This being the reason why.
    3. Wrong people in leadership roles. Not sure what the requirements are to become one, but managing people is not one of them. Positive feedback, and talking to anyone that’s not a friend is against company policy. No communication!
    4. Company employees over 700 people. Two minorities are in a supervisory position. Enough said.
    5. No Tuition Reimbursement.
    6. No path for advancement. You might get a new title, but doesn't come with a pay raise.
    7. 401K. Better ROI in a Money Market Account

    Advice to Management

    Company needs to implement a nepotism policy. Company is being ran into the ground because friends and family are being hired when not qualified. Company pays certain individuals too much money to be yes men/woman. Save yourself some money by reducing their salary, or you could put their feet to the fire, and see if they’re worthy of the salary you give them. My bet is that you will find they're not. Instead of throwing a couple of parties a year, give that money to the employees as a bonus and let them do with it as they choose

  6. Helpful (1)

    Many talented people...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Mission, KS
    Former Employee - Anonymous Employee in Mission, KS

    I worked at ScriptPro full-time (More than 5 years)

    Negative Outlook
    Negative Outlook

    Pros

    Worked with many talented people. Enjoyed the team I was with.

    Cons

    Departments not working together as a team, but against each other.

  7. Helpful (2)

    Technical support analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Analyst in Mission, KS
    Former Employee - Technical Support Analyst in Mission, KS

    I worked at ScriptPro full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    people were great to work with most of the time, the staff that maintains the cleaniness of the building is great, the free gym was great

    of the company is great the free gym is great

    Cons

    favoritism, low raises, horrible 401 k, for most advancement takes longer than three years due to cliquish environment, people would leave the company in order to apply for a job in a different department or division because management will not allow the person to interview for jobs in other divisions because they do not want to lose the head count.

    Advice to Management

    I feel like the management and family of this company get paid enough in wages to figure out the issues that are taking place within the
     customer service department regarding the high turnover but that they are experiencing

  8. GOOD FAMILY RUN COMPANY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ScriptPro

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Room for advancement within sales department; good management; free yoga classes

    Cons

    Independent pharmacies are a dying field and the company has promising potential in the government sector but trying to sell capital equipment to a small time low volume pharmacy is often unrealistic

  9. Helpful (2)

    Overall, disappointing, stay away if you value your self worth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Janitor
    Former Employee - Janitor

    I worked at ScriptPro full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It's hard to find anything real positive to say about my experience at Script Pro. Being involved in a cool industry with robotics and healthcare was about it.

    Cons

    - No career path or development. They refuse to invest in their people.
    - Managers are friends of the family. Those who sip enough Kool-Aid get the promotions. Those who don't are stuck for years.
    - Upper management want 'Yes' men, instead of leveraging their employees for suggestions.
    - Their product is often deployed without being finished, despite the cost to mainly government organizations being in the hundreds of thousands of dollars per order.
    - Sales team in my estimation is one of the most unethical groups in the company. Selling customers equipment and upgrades they don't need, can't use or knowingly sells equipment that doesn't have functional software behind it.

    Advice to Management

    Sell your company ASAP and let a real management group run the organization.

  10. There are some very talented people that work here for the most part.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ScriptPro full-time (More than a year)

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO

    Pros

    Lots of opportunities for growth and advancement especially when you start in a customer facing role. Campus is well situated in Mission with easy access to major highways, etc.

    Cons

    Product line has continued to expand in breadth and scope. The company needs to target products to the market more effectively.

  11. A company that is always improving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Facing in Mission, KS
    Current Employee - Customer Facing in Mission, KS

    I have been working at ScriptPro full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Health facilities and fitness classes are awesome. Pretty rare to find a company that will pay Boxing, MMA, Yoga, Zumba and other trainers just for their employees benefit.
    Lots of opportunity for growth in the company for those that apply themselves.
    Management really seems to care about the people who work here.
    Above average performance is rewarded and recognized.
    Customer Service is a huge focus of the company.
    A lot of great people to work with.
    The company is always trying to improve.

    Cons

    Benefits program needs an overhaul. 401k match needs improvement and medical costs are too high to be competitive. It would be nice to have vision care.
    There needs to be a bonus program of some kind.
    Environment needs to have a little more fun. All work and no play…
    Because of the size of the company, growth opportunities are much more difficult as there are few senior positions available. This makes for a lot of competition for a few roles.
    Sometimes too many things change at once.
    Pay range seems a little low for the Healthcare IT market. It can take a while before you start to make a competitive salary.

    Advice to Management

    Get a better benefit package to retain more people. It’s gotta cost more to have turn-over than it does to pay for better benefits.
    Hire more experienced people.
    Take advantage of the newest technology out there. There is some cool stuff that no one has used in healthcare yet. Be more forward thinking.
    Get an updated webpage.

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