Sears Reviews

Pros

Reasonable pay (during holiday season), good entry into sales. Good job for a young adult needing experience in sales and trying to build a resume.

Cons

Poor training programs, not up to par in common managerial practices and horrible sales metrics which the management team uses to lead the associates (rather than using healthy relational approaches to work with and manage associates the metrics and sales drive management's decision making and approach to employees.)

Advice to Senior Management

Quit investing in the non-essentials ( like iPad's) to improve business. Rather invest in your most important existing assets, your employees and buildings.

Pros

Entry level- sales experience
Not too big on dress code
You have the chance to make $20,000 to $60,000/ yr, it all depends on how aggressive of salesman you are.
You get paid training, and you stop training basically whenever you feel you're ready. everyone is nice to you when you are still training because basically, whoever helps you speak with the customer and helps you at the register, they get the sale commission for that sale. (until you get off of training.

Cons

Other salesmen turn there back on you once you get off of training because now you're an enemy.
Other salesmen are sometimes so cut throat that they'll steal your sale if your not at work when your customer calls with an appliance problem or delivery problem. That salesman will tell your custome... "Oh, well let's just go ahead and cancel your whole order and redo this correctly, shall we.." (There goes your sale) And when you get to work the next day, that person who took your sale will look you dead in the eye and smile like nothing ever even happened. And when you go back to check the status of that order, it'll say canceled. You go ask everybody.... and NO ONE knows who did it..... smh. Management is always pushing the PA's AKA- Extended warranty (Protection Agreements) Yea you make commission on those too, but that's starting to become Sears' main source of income next to appliances. So expect to be told about pushing those to customers all the time.....

Advice to Senior Management

management.. make up your mind on what you want salesmen to do

Pros

It's a great place to learn how a business is run
Good place to start before going somewhere else
Meet a lot of people

Cons

Not enough money!!!
Management seems to think you are not worth the time
No meeting and nothing to push you to be better
Open 7 days a week and have to work weekends

Advice to Senior Management

In all honesty I think that a little more can be spared for the employees, I mean they make a lot on their personal equipment like craftsman and Kenmore and is there honestly a reason for such a small employee discount?

Pros

Sears still is a name brand and does have influence in the marketplace. It helps open doors and gets your foot in. There is a lot of information available if you can find it.

Cons

Sears definitely has a silo mentality. Trying to get things done or even shared between departments is a major undertaking. The people have a lot of experience and knowledge but trying to find the right person who can help is a challenge.

Pros

I have been promoted twice. Good Discount. Good people to work around. Not too hard of work but keeps you busy.

Cons

Depends on the store. Good management= good time. Bad management=bad time.

Advice to Senior Management

Make sure store managers are folowing the same policys that HQ is making..

Pros

meeting new people. Some benefits are good. If your a sales associate you have opportunites to make more money

Cons

You may not get rechognized for the good things you do. On stressful days with management they tend to bash the associates out alot and get smart with you. you have tons of goals to meet and mi

Advice to Senior Management

Show respect to the associates and customers. Have your associates back..

Pros

When you do things right you can actually make quite a bit of money in the commission sections of the store.

Cons

Very unfair treatment and expectations of the employees. I was fired for another employee stealing money and I should have known that it was happening.

Advice to Senior Management

Start focusing on the positive instead of the negative. Stop treating people as numbers and you'll notice that customer service will go up.

Pros

-Pay reasonable for cashier job
-Better than being unemployed....maybe

Cons

-Management very pushy about credit cards. I was expected to open one credit account per hour worked. Management criticized me in front of customers for not opening enough cards. I was bribed, harassed, you name it regarding credit accounts.
-Management would not help with anything. I would have customers yelling in my face and could not get a manager to help.
-Horribly rude customers.
-When calling in sick (1 time for the 2 months I worked there) I was told "if you keep doing this you will be fired."
-Regularly scheduled on Sundays despite making it very clear that I could not work that day due to my religious convictions and family obligations.
-All of this despite being constantly rated very high on customer service satisfaction surveys.

Advice to Senior Management

Be attentive to your employees and listen to their concerns. Stop making credit accounts more important than customer service.

Pros

Very low stress, awesome people, like family!

Cons

Upper Level management - lack of clear direction on top. Brick and mortar pitted against Sears.com - which one is it? Customer are frustrated because Sears upper management is trying to be like Amazon dot com with the so called "Marketplace" on Sears.com - come on - not going to happen because Sears doesn't have the infrastructure in place. Instead they are loosing loyal customers by the droves because they don't pay attention to who they are, they are the older and home owners! Not the Kardashian types! If you loose the loyal older customers Sears will have to close the stores, unless you want to bring back the Service Merchandise model, that already failed. Customers using Sears.com to find items - but thinking it is at the store. No clear explanation about MARKETPLACE on Sears.com.

Advice to Senior Management

What's the point you don't read this!

Pros

The employee discount was not bad

Cons

-There is an unreasonable amount of pressure to open credit cards
-Management has no respect for the employees

Advice to Senior Management

Stop measuring employee performance only on the amount of credit cards they can open.