20% of the CEO
Edward S. Lampert
Pros – most people are really nice, pay is good comparable to similar companies, your experience is really dependent on what department you are placed in
Cons – retention rate is low for newer employees. people have either worked here their whole life or they will work here a few years and leave. very political to move up in the company. negative vibe and culture most of the time.
Pros – - Managing staff was friendly, fun, and helpful
- Job was easy enough whether you were an MCA or Cashier
- Willing to work with your schedule (accommodating to students)
Cons – - Even though the pay is minimum wage, it is terrible for the people who actually work their butts off.
- Co-workers are often lazy people who get away with everything.
- As an MCA, the job can be pretty difficult when you haven't the necessary amount of help. They don't hire enough MCAs to clean, organize, and help. There is a lot expected of you but it is near impossible to complete your tasks when you are paired with a limited/lazy staff.
Advice to Senior Management – Hire enough employees!
There need to be consequences for the employees who slack off and don't help.
Reward those who actually work hard.
Pros – I worked on the floor in the Softlines Department. I liked a lot of the people I worked with. Some people were truly interested in doing their work and meet their goals. I liked my supervisor - she was easy to talk to.
Cons – Training is ridiculous. You do online training - has to be in store during work hours. Then they throw you out onto the floor. They don't teach you other things so when they come up, you're running around trying to find the answers - and not everyone cares that you're new.
There are a lot of teenagers (no surprise), but they are somewhat annoying to work with. All they did was gossip and they hardly ever did anything to help anyone who worked on the floor. I was an MCA and they expected us to answer their Code 3 calls, which I never did on weekends because it was crazy on the floor. But they never sorted the clothes that were returned or not purchased.
My manager was quite anal about things, and wanted everything done her way. There was no real room for growth. She talked down a little.
Also, the people at this KS store are really ghetto. Most of them made a mess on the floor and in the fitting rooms, but for some reason, management didn't want to have fitting room attendants. People steal from there all the time. It's so easy, I could've done it on my fitting room rounds if I had no morals.
I came on as a seasonal employee and it seemed like they hired pretty-much anyone. Some coworkers hardly did anything. After the holiday season, people left and we were constantly short-handed, but were still expected to get everything done.
Good employees were not treated fairly or with respect. If your manager liked you, you were lucky. If he/she didn't, then it sucked to work there. People were constantly threatened with termination because their credit apps were low. They wanted us to push those things like no other. Umm, not everyone wants a credit card. I also knew a coworker who had an accident because of uneven floor and Sears tried to get out of paying for her medical bills. She was in pain, but would get in trouble for sitting down while at the cash register. Management was upset because they didn't get their fat bonuses. She eventually left.
They also pushed signing people up for rewards if they weren't signed up - they encouraged to tell "members" that we couldn't proceed with the transaction unless we had an email address. Some people didn't want to give our their email addresses, but we were supposed to get it out of them.
Equipment was very dated. As some people have said, a working SNC was gold. The registers were so old and it seemed like half of them were down on really busy days.
Life-work balance didn't work for me. The pay wasn't worth the long hours.
Quality of clothes was terrible. Zippers on coats were faulty.
Advice to Senior Management – Show some more respect for your employees. They already deal with people who are constantly rude. They don't need to get hounded for credit apps. Hire better/more people. Get some fitting room attendants.
If people are really members, treat them better. Stop trying to force Shop Your Way or credit cards with terrible APR on them.
Pros – Great Company to work for, laid back
Cons – pay was low, working conditions seemed unprofessional
Pros – Flexible hours friendly atmosphere employees discount
Cons – Turn over of upper management is excessive. Companys direction is too haphazard no lesders only followers
Advice to Senior Management – Try to retain you good people
No, I would not recommend this company to a friend
Pros – the team was like family friendly; helpfull
Cons – handle difficult situation,having rude customers
Advice to Senior Management – be confident and be yourself
No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company
Pros – Internal Opportunities for talented business oriented
Cons – unstructured and many departments are not synchronised
Pros – Integrated retail created a great flow of communication throughout the entire company from corporate level to store level.
Cons – A little outdated with register systems. Nepotism was a huge drawback at my location which made it difficult to move up, also lack of trust in associates from management held a lot of employees back from full work potential as well as possible advancement with the company.
Pros – Fast paced development environment, work on cool member facing functionalists, work with results oriented leaders
Cons – time off policies, pressure from leadership on development
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
1 person found this helpful
Pros – Busy during holidays, lots of opportunity for increased sales which means more $$$ in your pocket
Cons – Culture is bleak, managers are uptight for the most part, very "numbers" orientated. HR does not care about you at all. Customer's the store draws are rough around the edges.
Advice to Senior Management – Treat employees better, be a little more social
No, I would not recommend this company to a friend
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