Sears Reviews

I worked at Sears part-time for less than a year

Pros – It was a fun experience getting to know all the mangers and meeting new people.

Cons – The training was terrible as well as management superivision

I worked at Sears part-time for more than 8 years

Pros – Comission pay rate was good when store was busy. Flexible scheduling except for around holidays when retail business is busy. Managers are supportive and help with learning sales techniques. Recognition for consistantly exceeding of goals with bonus pay.

Cons – Selling of some things like credit and protection agreements was some what difficult and high pressure from management to reach goals for those who were below. Basically laid off from store closing, and part time employees are not eligible for severance/transition package.

Advice to Senior Management – Help out those employees that have worked part time for many years that are being laid off. Not practical to relocate.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at Sears full-time for more than a year

Pros – Great Commission structure. Friendly coworkers, and customers. Will work around your schedule. Never used the benefits so don't no if they are good.

Cons – Some of the department leads and managers treat this job like a high school. You have to be part of their outside work click to move up. Childish gossip.

No, I would not recommend this company to a friend

I have been working at Sears full-time for more than 3 years

Pros – Nice cafeteria, many shifts available, insurance is OK

Cons – Had assigned seating for 3 months that everybody wanted and now taken away again, no reward for seniority, love to tell you what you are doing wrong but short on the acknowledgement of what you're doing right, shift bids, no sick pay,

Advice to Senior Management – Needs to be more in touch with the employees and keep the people who are trying to keep your customers, happy

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at Sears full-time for more than 8 years

Pros – Very strong brand recognition with Kenmore, Craftsman, and Lands End products. Great opportunity to manage and develop large teams. Internal social media communication website is years ahead of other market leaders. High potential for career advancement if you can balance the metrics which are subject to change.

Cons – Leadership is not in line with long term growth. Metrics overbearing and for all the wrong reasons. The focus of the company is no longer on people. Customers are no longer valued unless they are rewards members. Company claims to invest in stores yet it's done in a very limited fashion with little support and follow up. Store morale is on a downward slope with the current vision being pressed with accountability yet no feedback/support to go along with it. Company is systematically self destructing by no longer renewing leases to stores.

Advice to Senior Management – Remember that you are a retailer first and focus on the customer and the sales experience. Quit making cashiers ask a million questions and forcing employees to ring up items on digital devices. Focus on streamlining the operations and ensuring the company is executing it's core 100% consistently instead of shifting gears every quarter. Change your power ranked scorecard to reflect true profitability and make it the bigger piece of the pie. Align your regional and store teams with a sales/customer service mentality and use the customer feedback from Facebook as a level setter. Have stringent follow up of your third party installers and delivery teams.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at Sears part-time for less than a year

Pros – Great place to earn commission based pay turning the holiday season, especially Black Friday

Cons – They lie out of their teeth. I started working there as a regular part-time employee, and was told within 1 month, I would go from minimum wage to $6 base pay + Commission. This did not happen.

I was hired in June to be a regular part-time employee, and have documentation to note this. After the fact, so they could justify laying me off without allowing me to apply for unemployment, they illegally changed my status to a temporary holiday worker, so they could keep on a bi-lingual salesperson, who was able to heavily increase the sales figures to non-english speaking Hispanic customers, without having an extra employee during the regular season.

Management required you to use extraordinarily aggressive and high pressure tactics to sell accessories, installation and extended service plans, including telling you to outright lie about their services offered. If you can stomach selling a $300 sub-par extended service plan and 50 dollar HDMI cable on a $500 TV to 65 year old women, this shouldn't be an issue for you.

They are actively hostile and rude to their employees, and treat you like a criminal if any shrink occurs, as though you were the one who stole it. They'll tell you to dust the store when it's slow, rather than patrolling it, and then blame you if you're dusting one end of the store, while somebody is walking out with a display TV on the other end of the store.

Advice to Senior Management – Get a clue, treat your employees with respect and dignity, and don't be lying con-artists.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at Sears

Pros – Nice people there to work with.

Cons – They might just drop you off the schedule if you are seasonal and might make you fill out an application.

No, I would not recommend this company to a friend

I have been working at Sears part-time for less than a year

Pros – Great co-workers, Lots of hours, Lenient with call outs

Cons – Unfair management, Too much expected for too little

Advice to Senior Management – Managers should make employees feel cared about and maybe they will get better performance from them. All the manages stress is credit, credit, credit. If you're not getting credits then you are made to be felt irrelevant. They don't care about how much work you put into the up-keeping of the establishment or how great you are with keeping the customers happy. Credit is the only thing that they care about and if you don't get them you are treated differently.

No, I would not recommend this company to a friend

I have been working at Sears part-time for more than a year

Pros – *Flexible Schedule,
*great long term seasonal job opportunities for college students
*Some of the best people to work with
*customers are generally the best at this chain of clothing.
*Great opportunities for horizontal career movement (moving from one position to another).
*Responsibilities to pay ratio is good.

Cons – *no real sense of company direction
*the company has been down-scaling its work force to very low numbers.
*The company is more concerned with improving its stock value than its actual physical store value.
*Great employees are defined by their ability to sign up customers for a Sears charge card. I have personally seen employees with bad customer service and a lack of work etiquette get more hours then other more deserving employees because they brought in the "credit applications".

Advice to Senior Management – *You need to work on building your Human Capital. Training consists of about 12 hours of computer/online training.
*However, just about every employee that has worked for the company would tell you that computer training taught us how to do our job by a percentage of 20. The remaining 80 percent we learned on the spot with the help of management and other employees.
*Instead you should offer a detail environment analysis (3 hours), one on one training provided by management(3 hours). Then provide a shadow of cashiering (3 hours) and a shadow of management (3 hours). I can't stress enough just how much of a waste computer training is.

Yes, I would recommend this company to a friend

I have been working at Sears part-time for more than a year

Pros – Accepts people with little to no job history
Moderate amount of hours
Friendly coworkrs

Cons – Minimum wage with no chance for raise
Little to no chance of advancing in carrer
Connections advance your career, not performance

Advice to Senior Management – Acknowledge and reward well performing employees, not people you are friends with.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company