Sears Optical

  www.searsoptical.com
  www.searsoptical.com
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Sears Optical Reviews

Updated August 26, 2014
Updated August 26, 2014
20 Reviews
2.3
20 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Andrea Guerra
4 Ratings

Employee Reviews

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  1.  

    Wonderful Patients and manageable work volume giving you the time to serve patients.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Optician  in  Albany, GA
    Current Employee - Optician in Albany, GA

    I have been working at Sears Optical full-time for more than 5 years

    Pros

    Great Pricing, Autonomy , good quality frames, liberal PTO, free eye wear, CE reimbursement

    Cons

    Low commission, high weekly plans, advertisement focused on low end purchase, district level praise directed solely to store managers (staff ignored)

    Advice to ManagementAdvice

    The team begins with individual staff not just store managers. Cutting of hours during Christmas should be days not hours off same number of workdays so time off can enjoyed or secondary jobs might be pursued. Sears and Luxoticca might work out offering optical staff temp jobs during Christmas as cashiers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Optical Manager
    Former Employee - Optical Manager

    I worked at Sears Optical full-time for more than 3 years

    Pros

    Company allows you to try new ideas to promote customer growth.

    Cons

    Everyday it was about making sales goals for the day, week, month, and year. They always thought you could just pull another sale out of nowhere. Somedays that was just hard to do.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    8 years and downsized when store closed suddenly!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Licensed Optician  in  Buffalo, NY
    Former Employee - Licensed Optician in Buffalo, NY

    I worked at Sears Optical for more than 8 years

    Pros

    Nice folks, decent Doctors. Acceptable products

    Cons

    Upper management needs a better view from the trenches. Stores old and equipment is old!

    Advice to ManagementAdvice

    Be more focused on individual territories needs and stop with cook book plan for everyone!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Work ethics in middle management isn't there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Optical Supervisor  in  Saint Louis, MO
    Current Employee - Optical Supervisor in Saint Louis, MO

    I have been working at Sears Optical full-time for more than 5 years

    Pros

    Part of a great parent company to work for.

    Cons

    If your not part of the in group, you get passed over for managment opportunities. Even with exelent reviews and prior managment experience.

    Advice to ManagementAdvice

    Promote people for merit, not who they know.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Awfully Managed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Certified Optician  in  Salem, OR
    Former Employee - Certified Optician in Salem, OR

    I worked at Sears Optical full-time for more than a year

    Pros

    Slow paced majority of time

    Cons

    Management never asked where I wanted to go with the company, as I had ambitions to go from Optician to Manager. They restructured our territory twice so we had three different regional managers in one year. You work alone most of the time, so when things get busy, there aren't enough people to help and customers walk out. They then get upset when you don't make plan. They hire store managers that have no optical training, then don't train them very well.

    Advice to ManagementAdvice

    Hire managers with optical experience. Look to promote from within.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Unrealistic expectations!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sears Optical

    Pros

    Company has a Great outlook. Great product and prices for the customers.

    Cons

    Grid hours do not support efficient store operations. Expectations can't be met with current payroll. You work by yourself most of the time and it makes it hard to train specially with no training hours allowed.

    Advice to ManagementAdvice

    Invest more in the store models. They look outdated. Sears holding is not performing well. Maybe because it doesn't provide a pleasant shopping experience to their customers. There is someone harassing customer for home improvements, and then a optical associate interrupting customers to let them know there is an optical. We have enough to do inside the optical. Schedules. Take care of customers, inspect jobs from lab, Calling the lab to check on customer orders, taking phone calls, Adjusting glasses, cleaning and organizing, training and a few other tasks. Then you expect for us to have time to go out and engage customers and recall customers from previous years. Most of the time we don't have time to take lunch because all the work. I'll be glad to do it if you add more hours to the current payroll grid.

  8.  

    not stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sears Optical part-time

    Pros

    low traffic, more down time than other busier retailers, co-workers generally down to earth friendly types, nice discount program for appliances,

    Cons

    the cash registers. anyone whose worked there knows exactly what im talking about..

    Advice to ManagementAdvice

    get decent cash registers, these look so 1980s. also work on your image please... Sears could sharpen up

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    HORRIBLE MANAGEMENT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Optical Supervisor  in  Summerville, SC
    Former Employee - Optical Supervisor in Summerville, SC

    I worked at Sears Optical full-time for less than a year

    Pros

    Got great pay from the former district manager

    Cons

    Bullied and cussed out by employees. When recording management abuse, was fired for "recording"

    Advice to ManagementAdvice

    Don't trust the store manager, get the assts opinion (mgr stealing eyesight donations for personal bills)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Sears Optical not what it use to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Optician
    Current Employee - Optician

    I have been working at Sears Optical full-time for more than 10 years

    Pros

    If you like to work alone this job is for you.

    Cons

    With a new payroll grid in effect the past few years, business has continued to decline.

    Advice to ManagementAdvice

    Put some money back in the departments, most departments look like they are stuck in the 1960's
    The days of customers walking two miles to find the optical department in Sears is over.
    Need to relocate departments with easy access to doors.
    Staff your stores with enough employees to service the customers. Stop the the constant changeover with upper management its a joke. Can't understand that their is no qualified employees to take upper management positions. Always hiring from outside the company with no optical experience.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    not enough pay or hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Apprentice Optician  in  Albany, GA
    Current Employee - Apprentice Optician in Albany, GA

    I have been working at Sears Optical part-time for more than 3 years

    Pros

    help people, laid back environment

    Cons

    cut hours not enough pay

    Advice to ManagementAdvice

    need more advertising & cleaner store

    Doesn't Recommend
    Negative Outlook

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