Sears Reviews

Updated July 28, 2015
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2.5
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Recommend to a friend
Approve of CEO
Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
1,389 Ratings

Pros
  • Better than most retailers when it comes to work life balance (in 98 reviews)

  • Great people to work with on a daily basis (in 145 reviews)

Cons
  • Extremely poor work life balance (in 108 reviews)

  • I hate selling credit cards to customers (in 204 reviews)

More Pros and Cons

5,486 Employee Reviews

Sort: Popular Rating Date
  1. Sears is a great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager-Software Testing Manager in Hoffman Estates, IL
    Current Employee - Manager-Software Testing Manager in Hoffman Estates, IL

    I have been working at Sears full-time (More than 5 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Help people to grow professionally.Work Ethics are good

    Cons

    Not fully process oriented. Need good PM's

    Advice to Management

    Mgmt. keeps on changing every 2 year and the new person employs his own team and his own culture.


  2. Helpful (2)

    Cashier

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in New Castle, PA
    Former Employee - Cashier in New Castle, PA

    I worked at Sears part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The hours are flexible and there are a lot of them available, so I was able to pick hours to work around school and determine a schedule that was suitable for my life.

    Cons

    The biggest con was that the pay was minimum wage and the only way to add more to your paycheck was to get credit applications. With the economy not doing so well, nobody wanted another credit card to keep track of.


  3. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in High Point, NC
    Current Employee - Anonymous Employee in High Point, NC

    I have been working at Sears

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Friendly coworkers, good management, fun at times

    Cons

    Lacks structure, everyone is doing his own thing, lack of communication overall

    Advice to Management

    Senior management needs to work together as a cohesive group.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Poor management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sears full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    It's not all bad. For one, it's pretty difficult to get fired from this job. Two, you basically get unlimited tries to get it right at someone's home, so feel free to learn on their dime. Three, if you're a savvy negotiator, the pay is pretty good

    Cons

    The cons are many, but basically boil down to management doesn't trust you to make decisions, so they take all that power away from you leaving you to be a slave to your phone to call everyone and anyone to track parts, close orders, move calls, etc.

    Advice to Management

    Pick a direction and STICK WITH IT


  6. Helpful (3)

    Cashier/Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier Lead in Chicago Ridge, IL
    Former Employee - Cashier Lead in Chicago Ridge, IL

    I worked at Sears part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    If you need a lot of hours during the holiday season you will be able to work a lot. I was hired part-time but always worked close to full-time hours. The store is huge on pushing their credit card and if you are able to get a customer to apply, you will receive $2 for every sears card applicant and $4 for every sears master card applicant (regardless of approval) extra added to your paycheck.

    Cons

    Being a cashier or salesperson is cut throat! If you are a cashier your main goal is to get a customer to apply for a credit card. You need to be VERY pushy when it comes to the rewards card and credit cards and every transaction takes forever because you need to hit every part of their prompt. Management will look at your numbers and post them for everyone to see. Also, your hours will be reflected as well. No credit card applicants=no hours or possibly fired.This is the most "corporate acting" store I have ever worked at. All of the managers are like clueless robots and all you are to them is a number. Also, do not plan on getting a promotion of any kind, there was only 5 managers and 2 assistants in my store and they have all been at the company for years. And don't plan on getting any raise! I worked there for about 2 years, was the second highest in numbers for the credit and rewards cards and never received a raise even after requesting one. HR informed me that the Sears Co. was in a "freeze" for raises. Once holiday season is over plan on getting your hours cut in half.

    Advice to Management

    You wouldn't have to push credit and shop your way so much if the store was more modern and relatable to your customers.


  7. As a cashier at sears I am expected to checkout customers, deal with Sears credit, and provide excellent service.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Kennesaw, GA
    Current Employee - Cashier in Kennesaw, GA

    I have been working at Sears part-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Sears is flexible with work schedules and personal life and helps in situations.

    Cons

    The pay is not worth the work that is put in and customers can be rude.

    Advice to Management

    Upgrade the software and have a center dedicated to customer service.


  8. Corporate needs to get it together

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultive Sales Associate- Home Improvement
    Current Employee - Consultive Sales Associate- Home Improvement

    I have been working at Sears part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    As long as the store managers are cooperative and friendly its a great place to work if you do not plan on living off the salary.

    Cons

    Corporate is constantly changing the commission rates so its harder to make money.

    Advice to Management

    More advertising help to bring in more customers instead of relying on the same aging customer base.


  9. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sears

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great company, great location, great coworkers, great boss

    Cons

    Store went out of business

    Advice to Management

    Keep the business in business


  10. Above average Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sears part-time

    Pros

    - Great Coworkers This is a great company to work for. The people I worked with made my experience here great. I wouldn't use this career but more so a job for a student or someone younger. Other than that, can't really complain.

    Cons

    - Low Pay -Amount of Work


  11. Helpful (3)

    Senior Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sears full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Many good people within the company

    Cons

    The company is grasping for straws trying to survive financially. While they do nothing to improve the appearance of the Sears and Kmart stores they continue to make changes, downsizes, plant and store closures to increase their cash flow. They make job security look very favorable to newcomers but force long term dedicated team members out with their continuous restructuring.

    Advice to Management

    Do not leave current employment for a position with this company, it is not stable. They portray a very high bonus structure for management but there has been no substantial payout in over 16 years. Management benefit cost are outrageous but yet they pay benefit costs for hourly.



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