Sears

  www.searshc.com
  www.searshc.com

Sears Reviews

Updated December 18, 2014
Updated December 18, 2014
4,276 Reviews
2.5
4,276 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
903 Ratings

Review Highlights

Pros
  • Time flexibility for some positions, which allows to have a good work-life balance (in 98 reviews)

  • Despite how difficult it was to work at Sears I am glad I met such great people (in 145 reviews)


Cons
  • Zero thought given to work-life balance by management from a district level on up (in 108 reviews)

  • Recognition & hours based almost entirely on pushing high interest credit cards (in 204 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 5 people found this helpful  

    nobody knows what's going on

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultative Sales Associate - Electronics in Tulsa, OK
    Former Employee - Consultative Sales Associate - Electronics in Tulsa, OK

    I worked at Sears part-time (less than an year)

    Pros

    Great coworkers. I feel privileged to have worked with them.

    Cons

    Focus too much on numbers. Our district manager is an insulting woman who lives to intimidate others. No trust whatsoever between corporate and store level employees.

    Advice to ManagementAdvice

    Be kind, be respectful, and be sincere to your employees. You only have a job because of them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Getting paid to know my hobby and have fun at the same time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultative Sales Associate - Consumer Electronics in Waco, TX
    Current Employee - Consultative Sales Associate - Consumer Electronics in Waco, TX

    I have been working at Sears full-time (less than an year)

    Pros

    I get paid keep up on technology and present it the people in a easy to understand manner. Considering technology is my passion it's a good fit. My store is a smaller one so all of us know each other and work as a team. Normally training is two weeks of computer aided training and piggy backing off a seasoned team member. The schedule is normally known a week prior. As with any big company there is always a bad apple.If you find a good one like my store you will have a blast, so don't take a bad review as how the whole company is.

    Cons

    None really. Full time is well....Full time availability. If your department is short handed you will do some shift bouncing from morning to nights until you're fully manned again then things go rather smooth and stable. As with any company you will have that one person who calls in last minute and they will need your help. Take it with stride as it's not the "man" out to get you.

    Advice to ManagementAdvice

    If you have a bad employee or two but the rest are good talk to them about covering down the extra hours so you can purge the store of the defective team members. You'll be surprised how many are happy to work extra hours they know about compared to last minute hours because of call-ins.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Wonderful people to work with, I enjoyed it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - MCA in Waterford, MI
    Former Employee - MCA in Waterford, MI

    I worked at Sears

    Pros

    Sears/Kmart card along with employee discount 10%?
    Flexible hours, coworkers more then helpful, fun holiday food, easy going work. I had an amazing MCA supervisor

    Cons

    Challenges when helping customers, certain departments did not always have available associates to help, like jewelry or shoes, but we tried help each other, not always a manager was available, was no customer service desk.
    Watch out for shoplifters and made up return tags. Wasn't a pressure job
    Part time only
    Min wage

    Advice to ManagementAdvice

    Make sure you hire enough people, keep up morning meetings, always a team. Why can't MCA have full time w benefits? My supervisor loved me, she had me doing multiple work with 38-40 hours a week.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Houston, TX
    Current Employee - Sales in Houston, TX

    I have been working at Sears

    Pros

    Great pay for working students

    Cons

    Working weekends and no family time

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Friendly employees. Great environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Preventive Maintenance Tech in Philadelphia, PA
    Current Employee - Preventive Maintenance Tech in Philadelphia, PA

    I have been working at Sears part-time (less than an year)

    Pros

    Busy and fast paced. Always something new to learn concerning the retail environment.

    Cons

    Meeting deadlines of production. Sometimes at a moments notice.

    Advice to ManagementAdvice

    Mostly a team working environment. Accomplishing tasks with a can do attitude.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Good people at store level, Corporate is lost

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Louisville, KY
    Former Employee - Sales Associate in Louisville, KY

    I worked at Sears

    Pros

    The overwhelming majority of people at the store level are competent at their jobs. There's a turkey here or there, but overall, store and department level management does a good job balancing the customer's needs with those of associates. Great job for somebody needing a paycheck. Can not recommend for somebody needing a career.

    Cons

    Pay is not great. It seems as if corporate has no idea how to keep the company from leaking money. Sears doesn't know what it wants to be, and therefore customers have no reason to walk in the door, save for Craftsman and Kenmore.

    Advice to ManagementAdvice

    Drop the cheap soft lines. Craftsman and Kenmore are known for quality. Knockoff clothing for 10 bucks only hurts the store, and takes valuable floor space away.

    Recommends
    Negative Outlook
    Disapproves of CEO
  8.  

    Ok experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Chicago, IL
    Current Employee - Sales Associate in Chicago, IL

    I have been working at Sears full-time (more than an year)

    Pros

    - I worked with some great people. I met some good friends while working here.
    - They pay you. If you just need a paycheck, work here.

    Cons

    - Management. They have no idea what they're doing.
    - The pay. Don't expect to get a lot more than what you're making now. You'll need to find another line of work to do that.

    Advice to ManagementAdvice

    Do a better job of choosing what to sell. Pay people more.

    Doesn't Recommend
    Neutral Outlook
  9.  

    Poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Receiving Associate in Laguna Hills, CA
    Former Employee - Receiving Associate in Laguna Hills, CA

    I worked at Sears

    Pros

    Good minimum wage job.
    Good exercise.
    Friendly co-workers.
    Good lead.

    Cons

    Close minded management.
    Culture of fear.
    Zero increase in pay, worked for a couple years and I, nor anyone else, got a raise.

    Advice to ManagementAdvice

    Be open to new ideas that will simplify and streamline cumbersome processes.

    Doesn't Recommend
    No opinion of CEO
  10.  

    It wasnt that bad i was in fine jewelry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultative Sales Associate in Yonkers, NY
    Former Employee - Consultative Sales Associate in Yonkers, NY

    I worked at Sears

    Pros

    good manager, good commission, friendly employees, discount.

    Cons

    not taken seriously, base pay, rude customers.

    Advice to ManagementAdvice

    they need better products

    Recommends
    Positive Outlook
    Disapproves of CEO
  11.  

    Sears Auto Center, Very positive experience, I would go back in a heart beat.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech I in Phillipsburg, NJ
    Former Employee - Tech I in Phillipsburg, NJ

    I worked at Sears full-time (more than an year)

    Pros

    Great training, fellow employees willing to help and teach, understanding managers

    Cons

    Pay could have been better, difficulty getting basic consumables (plug gaskets, zip ties, bolts, brake clean etc)

    Advice to ManagementAdvice

    Keep up the great work

    Recommends
    Positive Outlook

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