Sears

www.searshc.com
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Sears Reviews

Updated March 3, 2015
Updated March 3, 2015
4,628 Reviews
2.5
4,628 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
1,048 Ratings

Review Highlights

Pros
  • Time flexibility for some positions, which allows to have a good work-life balance (in 98 reviews)

  • Despite how difficult it was to work at Sears I am glad I met such great people (in 145 reviews)


Cons
  • Zero thought given to work-life balance by management from a district level on up (in 108 reviews)

  • Recognition & hours based almost entirely on pushing high interest credit cards (in 204 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Overall, my experience was OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Chattanooga, TN
    Former Employee - Cashier in Chattanooga, TN

    I worked at Sears part-time (less than a year)

    Pros

    The management was, overall, fairly nice, and the pay was good for the amount of work I put in.

    Cons

    The general atmosphere was somewhat lackadaisical and disorganized, half the time I wasn't prepared to handle various situations that came my way. I was sexually harassed by a customer at one point, and they barely did anything about it; in fact, they sort of swept it underneath the rug as if it hadn't happened. There was also one situation where I wasn't paid for the work I did on Black Friday until about a month after the fact, which is ludicrous.

    Advice to ManagementAdvice

    N/A

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 5 people found this helpful  

    Challenging, Rewarding, idea generating positions at Sears Home Improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Home Solutions Advisor/Lead Generater in Madison, WI
    Current Employee - Home Solutions Advisor/Lead Generater in Madison, WI

    I have been working at Sears

    Pros

    Sears Holdings Mission Statement and supporting cultural ideas that promote excellence through ingenuity by receiving and giving constant feedback. Focused Recognition tools are utilized daily to ensure everyone is recognized for going above and beyond the call of duty.

    Cons

    Recovering from the economic downturn is not an easy thing for a company to do. I encourage Sears to join the wave of the future and remain open to embracing the latest technology, Sometimes we receive word that changes for the better get stopped because "we never did it that way before" when in fact, that's exactly why we should be open to trying them out.

    Advice to ManagementAdvice

    Keep doing what your doing! Listen to your employees...they are your best asset. Move forward with the cultural value and change the negative stigma that Sears started to gain. If people could see what's going on behind the scenes now, everyone would want to join us to work here!

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Sears - Sales Project Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Consultant
    Current Employee - Project Consultant

    I have been working at Sears full-time (more than 3 years)

    Pros

    - Preset sales appointments
    - Great training on products and procedures
    - Tight knit team
    - Management really cares about individual employee success

    Cons

    - Commission based
    - Long days
    - Lots of traveling
    - Occasionally an appointment isn't properly vetted
    - Prices are not always economically competitive; Sears offers an incredible product and has great security for consumers, however Sears is competing against small companies selling similar products but that are of lesser quality and cost. For consumers shopping on price point and not quality or stability it is difficult to compete.

    Advice to ManagementAdvice

    Management is Superb!!

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    Engineers perspective

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Engineer in Hoffman Estates, IL
    Current Employee - Systems Engineer in Hoffman Estates, IL

    I have been working at Sears full-time (more than 5 years)

    Pros

    Depending on the business unit you work in, the use of more recent technology stacks is promising, providing opportunities to learn and advance.

    Cons

    Work-life balance is tough, frequent periods of work days extending into nights and weekends. Health care benefits are poor, better off going to the marketplace. Promotions and pay hikes are far and few.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Enjoy learning while assisting members with their needs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sears

    Pros

    Wonderful work environment, flexible work schedules

    Cons

    sometimes there are communication gaps between shifts

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Sears Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Fort Wayne, IN
    Former Employee - Customer Service Associate in Fort Wayne, IN

    I worked at Sears

    Pros

    Good people that you can get along with work here.

    Cons

    There are a lot of obstacles that can get in your way for an employee.

    Advice to ManagementAdvice

    I don't have nay advice.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    i enjoyed working for this company., they were very friendly and kind

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sears

    Pros

    good benitfits, nice place, lots of oppruntiiters

    Cons

    not enough time off, pay rate under $ value,

    Advice to ManagementAdvice

    to ease up a little and dont be so hard on employees, make the work environment fun

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    I suggest working in another retail store.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier
    Former Employee - Cashier

    I worked at Sears

    Pros

    They work with your schedule if you're going to school.

    Cons

    Credit card applications
    Favoritism
    Nosy coworkers

    Advice to ManagementAdvice

    Don't set up your standards way too high on credit card apps since it's impossible when the store is always empty. Focus on customer service instead of credit applications!

    Doesn't Recommend
    Negative Outlook
  10.  

    Great Work Enviroment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commission Manager in Norfolk, VA
    Current Employee - Commission Manager in Norfolk, VA

    I have been working at Sears full-time (more than 8 years)

    Pros

    Family Oriented Work Group Easy to work with. A lot of good learning.

    Cons

    Outdated Tech. No High End Brand Names. Out-performed by nearby Retailers.

    Advice to ManagementAdvice

    "Remodel's" Are Key Signs Of Closures. Former Employee's Use Pebble and Facebook to spread the word.

    Doesn't Recommend
    Negative Outlook
  11.  

    Decent for a student.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandise and Customer Assistant in Bourbonnais, IL
    Former Employee - Merchandise and Customer Assistant in Bourbonnais, IL

    I worked at Sears

    Pros

    You make some money and gain some working experience. Good training, and some valuable lessons learned.

    Cons

    Min Wage, plus cranky co workers. No benefits or growth potential. Pretty much a dying company.

    Advice to ManagementAdvice

    Do something about the min wage policy. I get you have to cut corners, but these people work full time with no benefits or raises for years.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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