Sears

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Sears Reviews

Updated Jul 28, 2014
All Employees Current Employees Only

2.5 3,620 reviews

20% Approve of the CEO

Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert

Edward S. Lampert

(569 ratings)

30% of employees recommend this company to a friend

Review Highlights

Pros
  • Time flexibility for some positions, which allows to have a good work-life balance(in 87 reviews)

  • Despite how difficult it was to work at Sears I am glad I met such great people(in 123 reviews)


Cons
  • Work-Life balance; No consideration for anything employee related(in 96 reviews)

  • Recognition & hours based almost entirely on pushing high interest credit cards(in 163 reviews)

3,620 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Overall has treated me great with certain benefits. Pay has been better than any department I have worked in.

    Anonymous Employee (Current Employee)

    ProsGreat commission. Great people. Great benefits.

    ConsCompany focuses way too much on metrics. Seems like every month they are adding a new metric. When you don't have to worry about metrics and can just serve the customer, experiences are so much better. Hope this company can continue to be profitable and see how other companies operate in a profitable fashion. We shall see.

    Advice to Senior ManagementSTOP SO MANY DAMN METRICS.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Great people, smart and hard working. Beautiful facility. High pressure so need to be able to handle that.

    DVP (Current Employee) Hoffman Estates, IL

    ProsSponsor H1B and Green Cards
    Beautiful and full facility HQ office
    Opportunity to work with really nice, smart people

    ConsCompany is struggling, hence always pressure to do better
    Senior management is not people oriented
    No one is courageous enough to speak frankly to CEO/COB

    Advice to Senior ManagementIn future, bus plan needs to be attainable
    Invest in the stores and store labor
    Get rid of junk in stores and replace with better merchandise

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Disapproves of CEO

    1 person found this helpful  

    Okay, but not okay

    Anonymous Employee (Former Employee)

    ProsThe weird people that work there.

    Conslow pay, downgrading of benefits options, the weird people, need to remove the signs with spanish...if you don't what a shoe is or underwear, then you shouldn't be shopping. Store announcements in spanish. ridiculous. they don't care, so why do you?

    Advice to Senior Managementstop catering to spanish speaking customers, they don't care, why do you?

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Wonderful

    Anonymous (Current Employee)

    ProsCustomers and hearing their concerns and what their looking for.

    ConsSome cons would be not being able to help customers find what their looking for.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Changing Times

    Anonymous Employee (Former Employee)

    ProsReally enjoyed co-workers and 2 of my 3 supervisors. It was also a pleasure working with several of the Sales & Service Managers. They were really appreciative of the initial training I did to prepare their agents for the call floor. This place provided great experience in both training and handling a multitude of HR issues as a front-line manager.

    ConsLong hours, low pay and some really big training classes

    Advice to Senior ManagementUpdate the website to make it more manageable. Pay the agents more so they'll stay and be more motivated to provide world class customer service.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Career Opportunities

     

    Work is easy, pay is low, but managers do not care about employees

    Customer Service Representative (Current Employee)

    Prostask are easily learned and completed. Helping customers and it being your responsibility they have a good experience. Earning commission.

    ConsManagement, doesn't care about promoting employees and some micromanagement. Low pay, but its retail so its expected. Always understaffed.

    Advice to Senior ManagementGive raises and promotions to employees who are deserving.

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    Awesome Experience

    Sales Associate (Former Employee)

    ProsGreat pay, nice work conditions, good managers, Sears is a honest and great company that
    treat all employees the same

    ConsNo cons to report very good company.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Its alright if you need the money

    Sales Associate (Current Employee) Jersey City, NJ

    Prosthe cowokers are some of the coolest people ive met and worked with

    Consmanagement can make idiotic decisions, company is too focused on changes for the sake of change instead of driving sales

    Advice to Senior ManagementRecognize potential in junior associates and provide advancement opportunities.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    A decent first job at best, it's an ocean out there and you have to be a shark to actually survive.

    Sales Associate (Current Employee) Bronx, NY

    ProsYou excel through achieving company goals and you are rewarded with more hours and more choice. You make the money, they kinda help you make some too.

    ConsYour success depends on the store location, if the customers are hard to deal with then the mix of competition driven management and commission hungry associates will not brew well.

    Advice to Senior ManagementI advise to take into consideration the mentality of the customers being targeted in that area, some of the goals trying to be met are unrealistic with the type of customers that are buying there.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Disapproves of CEO

     

    Nice college jobe

    Sales Associate (Former Employee) Newark, DE

    ProsGreat discount. Staff was friendly.

    ConsCompany is going down fast

    Advice to Senior ManagementGet with the times.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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