Sears

  www.searshc.com
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Sears Reviews

Updated August 17, 2014
Updated August 17, 2014
3,740 Reviews

2.4
3,740 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
624 Ratings

Review Highlights

Pros
  • Time flexibility for some positions, which allows to have a good work-life balance (in 87 reviews)

  • Despite how difficult it was to work at Sears I am glad I met such great people (in 123 reviews)


Cons
  • Work-Life balance; No consideration for anything employee related (in 96 reviews)

  • Recognition & hours based almost entirely on pushing high interest credit cards (in 163 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Stay away from here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales  in  Pasadena, CA
    Former Employee - Sales in Pasadena, CA

    Pros

    The break room, and the day I quit.

    Cons

    This company is a joke! Most managers don't have a clue. Most workers can't speak English, including management. They train you to trick customers to open credit cards. I

    Advice to ManagementAdvice

    I wasted 9 month of my life in this place. Thank god I finish scoop and got out.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Dynamic, challenging, rewarding

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Working in retail requires management to be on point, adaptable, and flexible. Sears Holdings Corporation values their field staff.

    Cons

    None. I loved my position, employees, customers and fellow management staff.

  3.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    People/pay depends on your job and business

    Cons

    Metrics system causes management to stress

    Advice to ManagementAdvice

    Lose metric system

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Chaos and complacency

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Chief Financial Officer for A Business Unit  in  Hoffman Estates, IL
    Current Employee - Chief Financial Officer for A Business Unit in Hoffman Estates, IL

    Pros

    For outside hires, the comp packages are very good.
    The people are quite smart and ambitious for the most part
    Opportunity to make a difference if you're in the right place

    Cons

    The company is organized in individual business units and almost always think in silos
    Management is very smart and has a definite vision they're trying to implement - but nobody really is aware of what it is
    Depressing to work in a company that seems to gush apathy from everywhere
    Lots of old and obese people - feels like a government office

    Advice to ManagementAdvice

    Fire about 1000 people from the corporate offices - they won't be missed
    Eliminate mostly similar divisions by combining their efforts
    Reduce reporting and beaurocracy

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Amazing experience amazing culture and believe.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultative Sales Associate  in  Sterling, VA
    Current Employee - Consultative Sales Associate in Sterling, VA

    Pros

    Promotions, personal Growth there is a lot of opportunity to grow with this company.

    Cons

    Benefits are the only cons that have an effect on peoples with a career

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    a great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultative Sales Associate  in  Pittsburgh, PA
    Former Employee - Consultative Sales Associate in Pittsburgh, PA

    Pros

    great pay, generally good management, who care about the customer, and the associate. all of my managers were great/

    Cons

    some old and out of date policies.

    Advice to ManagementAdvice

    way to much training, out of date policies. no more ipads

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Its a job

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    decent pay if you're good with sales

    Cons

    Its retail, so expect to work holidays and week ends

  9.  

    Sears Appliance Sales Position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Appliance Sales Associate  in  Des Moines, IA
    Current Employee - Appliance Sales Associate in Des Moines, IA

    Pros

    Great Compensation, full commission so you control your own pay. Steady business because appliances are such a large market and company has such a large position in the appliance industry.

    Cons

    Some metrics and sales goals are hard to reach. Technology and delivery do not always cooperate which makes it hard to provide customers with the exceptional customer service the deserve.

    Advice to ManagementAdvice

    Revisit ways to motivate employees and work with delivery contractors to explain the level of customer service needed to compete as best as possible.

    Recommends
    No opinion of CEO
  10.  

    Assistant Store Manager Hardlines

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Brand Central Assistant Store Manager  in  Richmond, VA
    Current Employee - Brand Central Assistant Store Manager in Richmond, VA

    Pros

    Values training their associates and values their input.

    Cons

    Value of training for management is not the same as for associates. Networking between stores in the same district is based on personal relationships. The company believes in promoting from within. They like to build a bench for future development of associates.

    Advice to ManagementAdvice

    Reach out to other managers for assistance. Locate a manager who does not mind sharing their experiences with you. The company does not plan well. Sears does things at a drop of an hat and expects the management team to implement, not considering life balance. Upper management may tell you to cancel a vacation when it has been planned for months due to their lack of planning.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Commissioned Appliance Sales experiences

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultative Sales Associate  in  Metairie, LA
    Former Employee - Consultative Sales Associate in Metairie, LA

    Pros

    The training is endless, in a good way. Management can assist you, and mostly will. While your time is the company's time, you are responsible for your sales goals; a little diligence can make this the easiest "hard job" you could ever want.

    Cons

    What was an excellent training system has devolved into an endless repetition of the features and benefits cards any customer can read on the appliances. Managers are stretched to the breaking point because of budget restrictions (hours) and don't always have time for hands-on training. The two greatest keys to success are: learning from the "old pros"; and digging deeper into the information resources you have at hand.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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