Sears Reviews

Updated August 29, 2014
Updated August 29, 2014
3,803 Reviews

2.5
3,803 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
657 Ratings

Review Highlights

Pros
  • Time flexibility for some positions, which allows to have a good work-life balance (in 87 reviews)

  • Despite how difficult it was to work at Sears I am glad I met such great people (in 123 reviews)


Cons
  • Work-Life balance; No consideration for anything employee related (in 96 reviews)

  • Recognition & hours based almost entirely on pushing high interest credit cards (in 163 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    a life time journey

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Store Manager  in  Toronto, ON (Canada)
    Current Employee - Store Manager in Toronto, ON (Canada)

    I have been working at Sears

    Pros

    strong credit card and fiancing programs

    Cons

    lack of inventory in seasonal merchandise

    Advice to ManagementAdvice

    need more staff

    Approves of CEO
  2. 5 people found this helpful  

    Stay away from here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales  in  Pasadena, CA
    Former Employee - Sales in Pasadena, CA

    I worked at Sears part-time for less than a year

    Pros

    The break room, and the day I quit.

    Cons

    This company is a joke! Most managers don't have a clue. Most workers can't speak English, including management. They train you to trick customers to open credit cards. I

    Advice to ManagementAdvice

    I wasted 9 month of my life in this place. Thank god I finish scoop and got out.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Challenging work environment with great and talented individuals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sears full-time for more than 3 years

    Pros

    A lot of learning opportunities and dedication to developing your career. Work hard and you will be appreciated and rewarded.

    Cons

    Management strategies change often to try to maintain position in retail industry. Sometimes strategies seem like late solutions.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Good Company, Great People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager  in  Oklahoma City, OK
    Current Employee - Assistant Manager in Oklahoma City, OK

    I have been working at Sears full-time for more than a year

    Pros

    Good benefits, decent pay. Wonderful people

    Cons

    Rough as any other retail company in regard to work/life balance.

    Recommends
    No opinion of CEO
  6.  

    The people at Sears were friendly and treated you like part of the family.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  New Orleans, LA
    Former Employee - Sales Associate in New Orleans, LA

    I worked at Sears part-time for more than a year

    Pros

    The store was not open all night so you got out at a reasonable time. It was a nice environment to come to work everyday.

    Cons

    When someone called in it was double work for you noone was there to automatically cover the shift. If you were not done a certain time you were rushed to finish.

    Advice to ManagementAdvice

    Go above and beyond your job and you will get noticed by higher management.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  New York, NY
    Former Employee - Sales Associate in New York, NY

    I worked at Sears full-time for less than a year

    Pros

    Easy to advance in position & lots of great employee discount and rewards.

    Cons

    competitive, crowded and hard to get the hours needed based on size of store.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Long career with Sears!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sears full-time for more than 10 years

    Pros

    Great flexible schedules for part-time associates.

    Cons

    You have to plan on working all holidays except Christmas (but that may be coming soon)!`

    Advice to ManagementAdvice

    Be sure to coach your associates in a positive manner. You'll get a better quality associate. Increases! None were given in the last 2 years! It's difficult for associates to survive on minimum wage.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Just OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Representative  in  West Des Moines, IA
    Former Employee - Call Center Representative in West Des Moines, IA

    I worked at Sears full-time for less than a year

    Pros

    Not bad salary for a call center job. Regular schedule, benefits, very little supervision.

    Cons

    Extremely corporate, not a lot of room for growth, boring work, not a lot of support for upset customers you can't help, or have called the wrong line. No assigned desks/cubes, so no place that felt like "your space." to be comfortable to do your job.

    Advice to ManagementAdvice

    Make the job more exciting- cross train your employees, give them opportunities for learning, growth and mentoring others. Give them their own cube space.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Make the most of a great opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Hoffman Estates, IL
    Current Employee - Manager in Hoffman Estates, IL

    I have been working at Sears full-time for more than 3 years

    Pros

    With so many various business units, channels, and formats, SHC offers a vast array of options from which to choose, learn, and grow. Their recent financial struggles mean that they compensate good talent well, so it is definitely a great place to shine, if you are willing and able to put in the effort.

    Cons

    The recent financial struggles that keep solid people paid well, also keep the culture slight uneasy, awaiting bad news. It can also be challenging to find partners within the organization willing to 'own' any given situation or task, unless it is expressly given to them by the proper authority. I find this odd, but have learned that with follow up, most people will complete the roll they were asked to complete without incident.

    Advice to ManagementAdvice

    It seems as though there has been a priority shift within the SHC organization, however the company party-line remains the same. This makes it difficult to achieve the actual goals of senior leadership, as the path to one is not necessarily through the other. Making clear the future plan may allow employees to truly make a measurable contribution in a way they are currently unaware of.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    College job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Associate  in  Savannah, GA
    Former Employee - Sales Associate in Savannah, GA

    I worked at Sears part-time for more than 5 years

    Pros

    One thing I loved about working at sears was the pay checks the money was good but it wasn't consistent. This had a lot to do with scheduling or time of the season I work all over sears in each department from base pay plus commission to just full commission.

    Cons

    A con would be higher up management they tend to lean on you when you do not hit your goals in any department (which job doesn't) but at sears it was all metrics you should meet or your job was on the line and it made working there unsettling.

    Advice to ManagementAdvice

    N/A

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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