Sears

www.searshc.com

Sears Reviews

Updated January 30, 2015
Updated January 30, 2015
4,475 Reviews
2.5
4,475 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
977 Ratings

Review Highlights

Pros
  • Time flexibility for some positions, which allows to have a good work-life balance (in 98 reviews)

  • Despite how difficult it was to work at Sears I am glad I met such great people (in 145 reviews)


Cons
  • Zero thought given to work-life balance by management from a district level on up (in 108 reviews)

  • Recognition & hours based almost entirely on pushing high interest credit cards (in 204 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good culture; very innovative way to conduct townhall; leadership involvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Manager in Pune (India)
    Current Employee - Team Manager in Pune (India)

    I have been working at Sears full-time (more than 3 years)

    Pros

    Open culture; trainings; avenues to learn new thing

    Cons

    not experienced it yet

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Good first job, terrible long term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Seattle, WA
    Current Employee - Retail Sales Associate in Seattle, WA

    I have been working at Sears

    Pros

    Flexible hours and lots of down time to do whatever you want. Easy way to work on your social skills and technical knowledge.

    Cons

    Poor management and lack of leadership. They will get down on you for cleaning as a sales associate when pressured by management to reach sales goals.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Creative Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sears

    Pros

    Great place to be creative.

    Cons

    I can't think of anything negative.

    Advice to ManagementAdvice

    Keep doing what you're doing

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    fun atmosphere, busy during holiday

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sears

    Pros

    fun atmosphere, leadership, benefits, co workers,

    Cons

    busy during holiday season ,

    Advice to ManagementAdvice

    none

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6.  

    It was a good first job out of college, but due to their financial state, the future there did not seem strong.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inventory Analyst in Hoffman Estates, IL
    Former Employee - Inventory Analyst in Hoffman Estates, IL

    I worked at Sears

    Pros

    - Structured Training
    - Nice office environment
    - Work from home
    -Summer hours

    Cons

    Limited Growth opportunities
    Financial State of company

    No opinion of CEO
  7.  

    Sometimes the work can be okay other times not so much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Saint Joseph, MO
    Current Employee - Sales Associate in Saint Joseph, MO

    I have been working at Sears part-time (more than 3 years)

    Pros

    Fun co workers and had a great department manager
    Base plus commission means you earn more than minimum wage sometimes

    Cons

    Corporate has unrealistic expectations for metrics
    Getting silly metrics such as collecting emails or attachments can be quite stressful
    Overpaid (less than any other retailer)
    Long hours (sometimes I work 10-11 hour shifts, on your feet with one to two breaks)
    Always dead (bad commission)
    Company cuts commission rate during Holiday season

    Advice to ManagementAdvice

    Listen to your employers when they have ideas that could help
    If you pay higher than minimum wage you may get harder workers

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Round Rock, TX
    Current Employee - Customer Service in Round Rock, TX

    I have been working at Sears full-time (more than 3 years)

    Pros

    Best people to work with

    Cons

    Terrible pay for the amount of work

    Advice to ManagementAdvice

    Better Pay

    Recommends
    Negative Outlook
    Disapproves of CEO
  9.  

    Excellent Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate in Des Moines, IA
    Current Employee - Customer Service Associate in Des Moines, IA

    I have been working at Sears full-time (less than a year)

    Pros

    Very great place to work for, gave their employees the feeling of be part of the team.

    Cons

    Poor management, lack of being honest to employees

    Advice to ManagementAdvice

    Need to be honest to their employees

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    It was a great atmosphere, but the credit card pushing was a little much.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Lawrence, KS
    Former Employee - Cashier in Lawrence, KS

    I worked at Sears part-time (less than a year)

    Pros

    The coworkers at the store I was at were amazing to work with, as was the management. Being able to have a close companionship between the ranks made it feel like everyone was as important as everyone else. The system was relatively easy to learn, and the variety of merchandise kept being a cashier interesting.

    Cons

    My biggest complaint was the expectations with pushing credit cards. It felt odd having to push both a rewards card and a credit card, which could turn into multiple applications to try to find the right "fit" for the customer. This, in turn, could hurt the customer's chances for future cards and loans. Your work was judged on how many applications for the credit cards were completed during your shift. If you didn't meet the percentage (either due to people having the card but not using it, or because the customer was adamant about not getting another card), you were looked down upon.

    Advice to ManagementAdvice

    Maybe it would be good to try to find a different way to push the credit cards and not punish the employee for not "doing the job" of getting the card applications done.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    It was a great job working during college

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Commissioned Sales Associate in Valdosta, GA
    Former Employee - Commissioned Sales Associate in Valdosta, GA

    I worked at Sears part-time (more than 3 years)

    Pros

    Flexible with my school schedule . I was able to work in the Lawn & garden, Fitness, & home improvement department so I was able to work less hours and get the same great pay because of base pay and commission.

    Cons

    It was lot of training and early morning trains all the time. Steady kept getting asked was our store going to close.

    Advice to ManagementAdvice

    Better management as far as how to treat your employees because one of my mangers would talk about staff behind their backs, and was rude as times.

    Recommends

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