Sears Reviews

Updated April 17, 2015
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2.5
4,875 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
1,149 Ratings

Pros
  • Time flexibility for some positions, which allows to have a good work-life balance (in 98 reviews)

  • Despite how difficult it was to work at Sears I am glad I met such great people (in 145 reviews)

Cons
  • Zero thought given to work-life balance by management from a district level on up (in 108 reviews)

  • Recognition & hours based almost entirely on pushing high interest credit cards (in 204 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Fitness Consultant:

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultative Sales Associate Fitness in Sterling Heights, MI
    Current Employee - Consultative Sales Associate Fitness in Sterling Heights, MI

    I have been working at Sears part-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Discount 20% apparel, 10% everything

    Great Management Team.

    Cons

    You can't leave/Count your requester until they give the all the all clear.

    Advice to Management

    Keep doing what your doing!

  2. In Home Service Technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    I worked at Sears full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Trusted name, so the customer feels they have a great deal of security by using this service. There are a lot of resources available to help the customer to be satisfied at a good value.

    Cons

    The company has changed many times over recent years. Structures are turned around regularly and all markets are not the same. Some groups can provide service that is much better than others.

    Advice to Management

    Know what the workers are up against, not just what a small groups tells you. Make sure supervisors are more than just paper pushers. Understanding how operations work with change management is essential.

  3. Electronics Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultative Sales Associate - Electronics
    Current Employee - Consultative Sales Associate - Electronics

    I have been working at Sears

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Friendly coworkers, great job for college students.

    Cons

    Managers not helpful.
    High turnover rate with new hires.
    Management often plays favorites.

    Advice to Management

    Help associates more.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Digital Marketing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Digital Marketing Manager in Chicago, IL
    Current Employee - Digital Marketing Manager in Chicago, IL

    I have been working at Sears full-time (more than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Lots of great learning opportunities. Very laid back, positive environment. Great with promoting from within. Concerned about employees growth and welfare.

    Cons

    Struggling company doesn't address the real problems. There's no improvement in sight. CEO seems MIA. No raises or bonuses.

    Advice to Management

    Focus on fixing what's wrong instead of masking with new things

  6. great learning experience working alongside super talented folks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director, Ecommerce in Hoffman Estates, IL
    Former Employee - Director, Ecommerce in Hoffman Estates, IL

    I worked at Sears full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Groundbreaking technology, forward thinking strategies, great group of talented individuals passionate about the customer experience.

    Cons

    Declining sales kept me up at night.

    Advice to Management

    Stay focused on the customer/member experience.

  7. softlines lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Softlines Lead in Mansfield, OH
    Current Employee - Softlines Lead in Mansfield, OH

    I have been working at Sears full-time (more than 10 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    great company to work for

    Cons

    not enough pay for what you do

    Advice to Management

    need better pay

  8. Nice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sears part-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good working experience. Learn the real value of hard work and team work.

    Cons

    Non stop commercials looping over and over.

  9. Recruiter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiter in Seattle, WA
    Current Employee - Recruiter in Seattle, WA

    I have been working at Sears

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Working at the new Sears Home Services - Seattle office has been pretty awesome to say the least. It's such a unique opportunity to help build the team from the ground up and be a part of a team that's redesigning and improving upon the customer experience. It's a nice and relaxed, fun space where everyone genuinely enjoys each others' company!

    Cons

    None that I can think of!

  10. it was alright

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sears

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Uhm....nothing I can think of

    Cons

    Managers took too long to help, make you push a credit card on people in order to stay employed

    Advice to Management

    Don't have credit card applications be must, not everyone should get a credit card, even if they are accepted

  11. It was ok

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sears part-time

    Pros

    The pay was pretty decent for commission workers

    Cons

    Management wasn't too great
    Poor customer support
    Slow problem resolution

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