Sears Reviews

Updated March 29, 2015
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2.5
4,758 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
1,100 Ratings

Pros
  • Time flexibility for some positions, which allows to have a good work-life balance (in 98 reviews)

  • Despite how difficult it was to work at Sears I am glad I met such great people (in 145 reviews)

Cons
  • Zero thought given to work-life balance by management from a district level on up (in 108 reviews)

  • Recognition & hours based almost entirely on pushing high interest credit cards (in 204 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Better than nothing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier
    Current Employee - Cashier

    I have been working at Sears part-time (less than a year)

    Pros

    Nice environment, very laid back. Everyone is really nice to you. As a cashier, you float around the store to some degree so you get plenty of variety.

    Cons

    Not allowed to leave the register. Very focused on getting credit. I was not hired as a salesperson but I am expected to sell with almost no training. Hours get cut if you're bad in credit.

    Advice to ManagementAdvice

    Spend more time training your cashiers if you want to them to be selling anything.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. No quality standards at all.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Hoffman Estates, IL
    Current Employee - Senior Software Engineer in Hoffman Estates, IL

    I have been working at Sears full-time

    Pros

    Good for contractors who wants to make money and forget about the company overall.

    Cons

    No quality standards at all.
    Poor designs, no qualified PMOs, lot of disconnectivity.
    Good for contractors, sad for full time associates.
    No motivation, no recognition.

    Advice to ManagementAdvice

    Time to do your work, leisure time is over. Address your teams, forget your egoism and work with your peer business units. Save the sinking ship.

    Negative Outlook
  3. Sears

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sears full-time (less than a year)

    Pros

    Many opportunities for advancement. Continuous training to keep skills sharp and add to constant changing policies.

    Cons

    Difficulty in changing work schedule when there is an overwhelming need.

    Advice to ManagementAdvice

    Focus on needs of employees as well as members. Your employees are your members.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. it was a very nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Administrator in White Plains, NY
    Former Employee - Operations Administrator in White Plains, NY

    I worked at Sears full-time (more than 10 years)

    Pros

    employee benefits nice employees atosphere

    Cons

    long hours hard to get weekends off

    Advice to ManagementAdvice

    more flexibility with shifts hours

    Recommends
    Negative Outlook
  6. Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Development Engineer
    Current Employee - Development Engineer

    I have been working at Sears

    Pros

    agile development, good salary benifits

    Cons

    integrated retailers introduces some inherent problems

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. I loved working for Sears. Being the Office Associate in the Human Resource department taught me so many things.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Office Associate in Lawton, OK
    Former Employee - Office Associate in Lawton, OK

    I worked at Sears

    Pros

    It was always busy, you never get bored. The staff and managers were friendly and had great leadership.

    Cons

    I was the only Office Associate. When I wasn't there, no one was there to get the job done.

    Advice to ManagementAdvice

    The Office Associate was very under paid for the amount of work. That department is more of a supervisor role. Making that an important position would be ideal.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. Great start, little longer term.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Matress Sales Associate in Yuma, AZ
    Current Employee - Matress Sales Associate in Yuma, AZ

    I have been working at Sears

    Pros

    Great for starting jobs, good use off hourly wages. Store staff are welcoming.

    Cons

    Store management staff could use some help. Alot of little things go with out any attention. Need help with some areas that just require good training programs

    Advice to ManagementAdvice

    Create training associates, video training and pc training is useless for most people. On the floor trying helps 10x more than any video. Offer full time positions for those who have worked for you for a few years.

    Recommends
    Negative Outlook
    Approves of CEO
  9. Great experience..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Midland, TX
    Former Employee - Assistant Manager in Midland, TX

    I worked at Sears

    Pros

    Learn the ins and outs of cars

    Cons

    Window shoppers that never buy.

    Recommends
    Neutral Outlook
  10. 1 person found this helpful

    Very high expectations/standards, but good money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultative Sales Associate
    Current Employee - Consultative Sales Associate

    I have been working at Sears part-time (more than 5 years)

    Pros

    If you're a good salesperson, you could easily make $40,000 and up (even as a part-time associate)
    Flexible hours
    The associates and managers that have been working there for years are great mentors and for the most part, easy to get along with

    Cons

    Everything is about metrics, no matter how great of a salesperson you are
    "LRQs" dictate the schedule - expect ridiculously long shifts with several other associates even when there aren't any customers. Don't expect to be able to leave early either.
    Corporate comes up with standards that aren't realistic. It's like they've never even worked in a retail environment.
    No longer training associates because they're so short staffed. They just stick new people on the floor with no training. Cashiers don't know anything and it seems like they can't process transactions without the help of a manager.
    The iPad is such a waste of time to use. It's very slow, and will never replace the register. Register may be ancient, but it gets the job done quickly and efficiently.

    Advice to ManagementAdvice

    Invest more resources into training all associates, even cashiers. Consider doing some research about how customers actually shop. Think of all that you're asking associates to accomplish in one transaction and ask if it's possible to do so without 1) annoying the customer and 2) wasting time.

    Doesn't Recommend
    Neutral Outlook
  11. Great Advancement Opportunities - No Merit Increases

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sears

    Pros

    Advancement Opportunities
    Promotes Diversity
    Flexibility with work/life balance
    Great Corporate Office Building

    Cons

    No merit increases
    No 401K match
    High cost health benefits
    IT systems are outdated or pieced together

    Recommends
    Neutral Outlook

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