Sears Reviews

Updated September 4, 2015
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2.5
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Recommend to a friend
Approve of CEO
Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
1,512 Ratings

Pros
  • Better than most retailers when it comes to work life balance (in 98 reviews)

  • Great people to work with on a daily basis (in 145 reviews)

Cons
  • Extremely poor work life balance (in 108 reviews)

  • I hate selling credit cards to customers (in 204 reviews)

More Pros and Cons

5,762 Employee Reviews

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  1. Sales Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook

    Pros

    Great products Fair Commission Name recognition

    Cons

    A lot of competition A lot of weekend hours


  2. Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Appliance Sales Associate in Miami, FL
    Current Employee - Appliance Sales Associate in Miami, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Nice company None so far so i dont know in the future, so i will let you all know what will happen to sears cuz we dont even know

    Cons

    None so far so i dont know in the future, so i will let you all know what will happen to sears cuz we dont even know

    Advice to Management

    Everything good so far, everybody is good no complains about anything i will highly recomend you this company


  3. There are some good points, but the negatives really ruin working for what could be a great company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tacoma, WA
    Current Employee - Anonymous Employee in Tacoma, WA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Sears full-time (Less than a year)

    Pros

    Good pay, friendly people, known name, flexible scheduling, and plenty of job growth opportunities make Sears a nice place to work.

    Cons

    Antiquated systems, computers, phones and programs are outdated. No HR person on site, you have to call an 800 number during normal business hours and good luck getting any help. If you have any questions, it's like pulling teeth to get help. And if you have a problem, it will take months to get it straightened out. Insurance sucks. You would think Sears would have great bargaining for a decent plan, but no. This could be because of the Affordable Care Act, but I doubt it.

    Advice to Management

    How about instead of teaching people to apologize and empathize: teach them how to actually do their jobs and hire enough staff?


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  5. Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    the pay is not that bad benefits structure the company culture

    Cons

    hours people very little work life balance


  6. Large and complex

    Current Employee - Online Merchandiser in Cary, IL
    Current Employee - Online Merchandiser in Cary, IL

    I have been working at Sears full-time (More than 3 years)

    Pros

    Lots of cross format projects and interaction with other teams

    Cons

    Projects move slow because of the large size and levels of management


  7. ASM

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good Salary and great culture, large selection of products, room to grow is very large.

    Cons

    Sears need to keep up with the new technology.


  8. Customer Service Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sears full-time

    Pros

    I loved the people! The atmosphere was wonderful for a call center... benefits and pay were great too!

    Cons

    Not to many bad things about the place, management was great, I really loved working here. If I hadn't moved because of the military I would probably still be working there.

    Advice to Management

    Management was always wonderful. My direct boss was amazing, her boss was too, and HR was always a breeze.


  9. Ok job, all about credit

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Fine Jewelry Sales in Westland, MI
    Former Employee - Fine Jewelry Sales in Westland, MI
    Recommends

    I worked at Sears (Less than a year)

    Pros

    If you have no retail experience Sears is a good place to start. Your break/lunch is guaranteed. Discount is nice

    Cons

    They base your hours on how many credit apps you get if your a cashier..which seems wrong ...like favoritism. Commission for jewelry sales suck. They need to change hourly rate from $6 to 8 or 9 an hour plus commission. If your credit is not good seems like people will start to act funny toward you.

    Advice to Management

    How many credit apps you get should not determine the amount of hours employees get. That is not FAIR and dont even sound/seem right. Be equal to everyone. Just because someone got 2 apps for the last couple of days should not mean that person should get 2 days 8 hours total. Rhe less that employee is threre, the less credit apps. If you are not on the floor/at the checkouts to see what goes on or to see that the customers just dont want the credit card, employees cant force anyone to get it.


  10. Home Appliances Sales Lead

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Negative Outlook
    Disapproves of CEO

    I worked at Sears full-time

    Pros

    Get to meet some good people. Management experience in a sales environment.

    Cons

    Heavy micromanagement. You are basically a corporate drone used to keep the sales people in line. Any creativity or actual leadership capability is squashed by policies and numbers.


  11. Pretty Good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sears part-time

    Pros

    They stay true to your schedule. Coworkers are very friendly and patient with new workers. Some management can really improve your need to succeed and give you the extra push for wanting better.

    Cons

    They can and will change their schedule day of(within your allowed schedule). Credits is a large need and hours depend on how many you can get. Only move up after a few years.



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