Sears Reviews

Updated August 26, 2015
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2.5
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Approve of CEO
Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
1,492 Ratings

Pros
  • Better than most retailers when it comes to work life balance (in 98 reviews)

  • Great people to work with on a daily basis (in 145 reviews)

Cons
  • Extremely poor work life balance (in 108 reviews)

  • I hate selling credit cards to customers (in 204 reviews)

More Pros and Cons

5,705 Employee Reviews

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  1. Region Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Sales, Home Improvement Category in Liberty Township, OH
    Current Employee - Director of Sales, Home Improvement Category in Liberty Township, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sears full-time (More than a year)

    Pros

    People are great, dedication to the mission and strategy are very apparent

    Cons

    Just need to move fast to eliminate wasted productivity and get results


  2. Cashier

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Good work environment, friendly staff. Everyone there (noncommissioned at least) all help you out and do whatever to help you succeed.

    Cons

    Metrics. So many metrics. They ask you to juggle 50 different things all at once and chew your heads off if you don't meet a single goal.

    Advice to Management

    Pay more than minimum wage. The work is worth a whole lot more.


  3. Helpful (1)

    Sears Electronics Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fresno, CA
    Former Employee - Anonymous Employee in Fresno, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sears part-time (More than a year)

    Pros

    It was a good place to gain experience in the commission sales lifestyle.

    Cons

    Sears is just plain out of money. They don't even have the liquidity to keep their shelves fully stocked. The store is now dimly lit during the week to conserve money. They're even eliminating commission in the electronics department; which personally would have cost me $10,000 a year.

    Advice to Management

    Get out while you can still have "currently employed" on your resumè.


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  5. Ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultative Sales Associate - Electronics in Appleton, WI
    Current Employee - Consultative Sales Associate - Electronics in Appleton, WI
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Sears part-time (Less than a year)

    Pros

    Easy, nice people to work with, product training is good.

    Cons

    Pressure on selling protection agreements, also having a 80% or better in shop your way members.

    Advice to Management

    You work too much


  6. System Engineer Desktop Operations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hoffman Estates, IL
    Current Employee - Anonymous Employee in Hoffman Estates, IL
    Doesn't Recommend
    Negative Outlook

    I have been working at Sears full-time (More than 3 years)

    Pros

    Easy job. Coworkers are fun to work with, friendly and helpful.

    Cons

    Sears failing to compete with other retailers. Declining profits.


  7. Not a bad place to work for extra $, but not a lifetime career choice

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultative Sales Associate in Canton, OH
    Current Employee - Consultative Sales Associate in Canton, OH
    No opinion of CEO

    I have been working at Sears (Less than a year)

    Pros

    Flexible hours, friendly people. Lots of online training.

    Cons

    No benefits for part-timers, Low compensation and commission rate. Holiday season can be very stressful, now open on Thanksgiving Day.

    Advice to Management

    Be more realistic on required metrics. For example, don't drop loyalty rating 10 percentage points for one "no" and give only 2 points for one "yes". Same goes for customer feedback. Store rating drops tremendously for one low score and it takes many high scores to offset the poor rating.


  8. Overall good company

    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Sears (Less than a year)

    Pros

    Flexible, cutting edge technologies, the best place I have worked

    Cons

    less free time, bad life balance


  9. Hard to Move, Strange Strategies

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultative Sales Associate in Westminster, CA
    Former Employee - Consultative Sales Associate in Westminster, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sears part-time (More than 3 years)

    Pros

    Good compensation as a commission associate, flexible with hours/college schedule

    Cons

    Management hard to deal with, low opportunity for growth, no thought for the lower rung employees

    Advice to Management

    Work with employees to find solutions to problems


  10. Software Engineer II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good company to work and enjoy. have fun. get points and redeem in the store. over all good.

    Cons

    nothing to say bad,but company is not performing well now a days. Managers ask to work hard.


  11. Had its ups and downs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor
    Former Employee - Customer Service Advisor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sears full-time (More than a year)

    Pros

    Was given a lot of leeway to provide good customer service

    Cons

    Some incompetent managers at store level and corporate level, long hours.

    Advice to Management

    Don't run one of those "bad" auto shops. Give great customer service and earn a loyal customer base, new customers will follow come in droves.



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