Sears Reviews

Updated September 3, 2015
1711 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
Employment Status

Reset
3.0
Rating Trends
Recommend to a friend
Approve of CEO
Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
326 Ratings

Pros
  • Better than most retailers when it comes to work life balance (in 98 reviews)

  • Great people to work with on a daily basis (in 145 reviews)

Cons
  • Extremely poor work life balance (in 108 reviews)

  • I hate selling credit cards to customers (in 204 reviews)

More Pros and Cons

1,711 Employee Reviews

Sort: Popular Rating Date
  1. Home Appliances Sales Lead

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Negative Outlook
    Disapproves of CEO

    I worked at Sears full-time

    Pros

    Get to meet some good people. Management experience in a sales environment.

    Cons

    Heavy micromanagement. You are basically a corporate drone used to keep the sales people in line. Any creativity or actual leadership capability is squashed by policies and numbers.


  2. There are some good points, but the negatives really ruin working for what could be a great company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tacoma, WA
    Current Employee - Anonymous Employee in Tacoma, WA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Sears full-time (Less than a year)

    Pros

    Good pay, friendly people, known name, flexible scheduling, and plenty of job growth opportunities make Sears a nice place to work.

    Cons

    Antiquated systems, computers, phones and programs are outdated. No HR person on site, you have to call an 800 number during normal business hours and good luck getting any help. If you have any questions, it's like pulling teeth to get help. And if you have a problem, it will take months to get it straightened out. Insurance sucks. You would think Sears would have great bargaining for a decent plan, but no. This could be because of the Affordable Care Act, but I doubt it.

    Advice to Management

    How about instead of teaching people to apologize and empathize: teach them how to actually do their jobs and hire enough staff?


  3. Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    the pay is not that bad benefits structure the company culture

    Cons

    hours people very little work life balance


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Ok job, all about credit

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Fine Jewelry Sales in Westland, MI
    Former Employee - Fine Jewelry Sales in Westland, MI
    Recommends

    I worked at Sears (Less than a year)

    Pros

    If you have no retail experience Sears is a good place to start. Your break/lunch is guaranteed. Discount is nice

    Cons

    They base your hours on how many credit apps you get if your a cashier..which seems wrong ...like favoritism. Commission for jewelry sales suck. They need to change hourly rate from $6 to 8 or 9 an hour plus commission. If your credit is not good seems like people will start to act funny toward you.

    Advice to Management

    How many credit apps you get should not determine the amount of hours employees get. That is not FAIR and dont even sound/seem right. Be equal to everyone. Just because someone got 2 apps for the last couple of days should not mean that person should get 2 days 8 hours total. Rhe less that employee is threre, the less credit apps. If you are not on the floor/at the checkouts to see what goes on or to see that the customers just dont want the credit card, employees cant force anyone to get it.


  6. automotive tech

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Specialist in New Brunswick, NJ
    Former Employee - Technical Specialist in New Brunswick, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sears full-time

    Pros

    flexible hours, good people to work with, equipment and tools were readily available. getting parts was usually an easy task.

    Cons

    flexible hours means you have to work weekends, management always trying to tinker with staffing and expectations were not always realistic, pay should be better.

    Advice to Management

    Always make sure to have enough staff on hand, frustrating when understaffed and overworked. make the pay scales more reflective on performance, not just years of service.


  7. ASM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Ypsilanti, MI
    Current Employee - Anonymous Employee in Ypsilanti, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sears full-time (Less than a year)

    Pros

    Fast paced environment. It is a large company so there is room for advancement, especially if you are willing to move.

    Cons

    Unrealistic goals and metrics. Middle management is out of touch with real life store operations. Company has gotten away from driving the P&L and instead focuses on gimmicks.

    Advice to Management

    Drive sales, customer loyalty, and quality products.


  8. The people make this place tolerable

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good people, no clock watchers

    Cons

    No raises in 10yrs, no 401k match

    Advice to Management

    Bring back 401k matching!


  9. Corporate role

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Negative Outlook
    No opinion of CEO

    Pros

    The overall environment at Sears was great and they provided a very flexible working schedule. The employee population is great and I had a great team that I was a part of. The pay for the most part was good from a base salary standpoint, but bonuses didn't pay out due to the financial situation the company was in.

    Cons

    The biggest negative had to do with their benefits. There was no match on the 401K since the company was in fairly bad financial shape.

    Advice to Management

    Continue to try creating a space where the company will do well from an on-line standpoint.


  10. cashier

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in San Diego, CA
    Current Employee - Cashier in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sears (Less than a year)

    Pros

    great stores, CLEAN STORES, GREAT EMPLOYEE DISCOUNTS

    Cons

    part time it only gives you 4hrs or 8 hrs a week and on high season 25 the most


  11. Store Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier
    Former Employee - Cashier
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sears (More than a year)

    Pros

    There were honestly very few pros to working at Sears, but the few pros I did have were the associate discount, flexible scheduling (my management team was pretty good about this) and

    Cons

    The cons are numerous. Unreasonable credit, rewards, and email update metrics. Hours were determined based solely on metrics attainment, leading to a vicious cycle of no-hours, no-credit, less hours, less credit. The company is overall failing. No opportunity for advancement or pay raises.

    Advice to Management

    Try to save the company - realize when your goals are unattainable and detract from the customer experience. Pay attention to your associates and customers, and learn from your mistakes, STOP repeating them.



Showing 1,711 of 5,847 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.