Sears Reviews

Updated September 5, 2015
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5,767 Employee Reviews

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  1. Pretty Good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sears part-time

    Pros

    They stay true to your schedule. Coworkers are very friendly and patient with new workers. Some management can really improve your need to succeed and give you the extra push for wanting better.

    Cons

    They can and will change their schedule day of(within your allowed schedule). Credits is a large need and hours depend on how many you can get. Only move up after a few years.


  2. Backroom Team Member

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Backroom Associate in Hoffman Estates, IL
    Current Employee - Backroom Associate in Hoffman Estates, IL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There is a lot of room for advancement. The Work life balance can be decent. They have an ever evolving business practice, and outlook towards the market.

    Cons

    The technology is a bit outdated in most stores. The system can sometimes be convoluted in the way they do things. The pay can be subpar. Sometimes the older coworkers can be unwilling to change and adapt to new processes. They have been known to merge jobs and put more responsibility on people with the same amount of pay.

    Advice to Management

    Listen to the people who have worked the job, and have been there longer. They know what they are talking about. Stop merging jobs so that people have to take on more and more responsibility for the same pay.


  3. Customer Service Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sears full-time

    Pros

    I loved the people! The atmosphere was wonderful for a call center... benefits and pay were great too!

    Cons

    Not to many bad things about the place, management was great, I really loved working here. If I hadn't moved because of the military I would probably still be working there.

    Advice to Management

    Management was always wonderful. My direct boss was amazing, her boss was too, and HR was always a breeze.


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  5. The only complaint I have is that there is no night differential for 3rd shift

    Current Employee - Watehouse Employee in Swedesboro, NJ
    Current Employee - Watehouse Employee in Swedesboro, NJ

    Pros

    Very laid back, time off requests are always met. Team leads and managers are very helpful and are willing to train you in different areas

    Cons

    As stated previously, there is no night differential for 3rd shift employees. Can not seem to get reliable workers because of this

    Advice to Management

    Increase the pay


  6. automotive tech

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Specialist in New Brunswick, NJ
    Former Employee - Technical Specialist in New Brunswick, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sears full-time

    Pros

    flexible hours, good people to work with, equipment and tools were readily available. getting parts was usually an easy task.

    Cons

    flexible hours means you have to work weekends, management always trying to tinker with staffing and expectations were not always realistic, pay should be better.

    Advice to Management

    Always make sure to have enough staff on hand, frustrating when understaffed and overworked. make the pay scales more reflective on performance, not just years of service.


  7. ASM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Ypsilanti, MI
    Current Employee - Anonymous Employee in Ypsilanti, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sears full-time (Less than a year)

    Pros

    Fast paced environment. It is a large company so there is room for advancement, especially if you are willing to move.

    Cons

    Unrealistic goals and metrics. Middle management is out of touch with real life store operations. Company has gotten away from driving the P&L and instead focuses on gimmicks.

    Advice to Management

    Drive sales, customer loyalty, and quality products.


  8. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Lake Havasu City, AZ
    Current Employee - Store Manager in Lake Havasu City, AZ

    I have been working at Sears (More than 8 years)

    Pros

    Love my co-workers Commission pay here is great

    Cons

    Commission based sales can also be a con


  9. cashier

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in San Diego, CA
    Current Employee - Cashier in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sears (Less than a year)

    Pros

    great stores, CLEAN STORES, GREAT EMPLOYEE DISCOUNTS

    Cons

    part time it only gives you 4hrs or 8 hrs a week and on high season 25 the most


  10. Store Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier
    Former Employee - Cashier
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sears (More than a year)

    Pros

    There were honestly very few pros to working at Sears, but the few pros I did have were the associate discount, flexible scheduling (my management team was pretty good about this) and

    Cons

    The cons are numerous. Unreasonable credit, rewards, and email update metrics. Hours were determined based solely on metrics attainment, leading to a vicious cycle of no-hours, no-credit, less hours, less credit. The company is overall failing. No opportunity for advancement or pay raises.

    Advice to Management

    Try to save the company - realize when your goals are unattainable and detract from the customer experience. Pay attention to your associates and customers, and learn from your mistakes, STOP repeating them.


  11. CSA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Made decent money for being a student

    Cons

    upper management (RM; CEO) were tools. Really don't know anything about automotive sales

    Advice to Management

    hire internally



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