Sears Reviews

Updated August 30, 2014
Updated August 30, 2014
3,803 Reviews

2.5
3,803 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
657 Ratings

Review Highlights

Pros
  • Time flexibility for some positions, which allows to have a good work-life balance (in 87 reviews)

  • Despite how difficult it was to work at Sears I am glad I met such great people (in 123 reviews)


Cons
  • Work-Life balance; No consideration for anything employee related (in 96 reviews)

  • Recognition & hours based almost entirely on pushing high interest credit cards (in 163 reviews)

More Highlights

Employee Reviews

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  1.  

    Good par time pay when it's busy

    Current Employee - Consultative Sales Associate  in  Ogden, UT
    Current Employee - Consultative Sales Associate in Ogden, UT

    I have been working at Sears part-time for more than a year

    Pros

    Very tight group of people. They will become friends. Pay is commission based and is good when busy, especially for part time college students.

    Cons

    When it's slow, you won't be making much

    Advice to ManagementAdvice

    Consider changing wages to accommodate slow season

  2.  

    Good place for learning retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Advisor  in  Orlando, FL
    Former Employee - Customer Service Advisor in Orlando, FL

    I worked at Sears part-time for more than a year

    Pros

    Flexible schedule and good people to work with. Little to no drama which is a huge plus when working in the Automotive industry.

    Cons

    Tend to work part time employees like full time employees with none of the perks of full time work. Weekend hours can get long.

    Advice to ManagementAdvice

    Rotate people's schedules to not work every weekend if possible.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Driven by the Employees and their commitment, and it hangs on a thread.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Electronics Sales Associate  in  Ogden, UT
    Former Employee - Electronics Sales Associate in Ogden, UT

    I worked at Sears part-time for more than a year

    Pros

    The think I loved about Sears is the cooperation and family vibe that the employees had. I made goals with my team members, and it worked great for the most part. The compensation for a Sales Associate was not too bad, and was slow depending on the day and time of the year. I liked how the company focused on customer above everything else, and I think this is how Sears manages to stay afloat.

    Cons

    Leadership in my department and other departments were either okay or horrendous. Managers were often picking favorites, and this is what eventually drove me away. Like I mentioned earlier, there were some managers that would go above and beyond to get both sides of a story and would ultimately save a situation from turning into a disaster. As far as growth opportunity, it was limited.

    Advice to ManagementAdvice

    The push on smartphone apps is almost pointless. People want less clutter and apps on their phones, not more. I would also have higher-ups speaking directly to the entry-level employees because that never happened while I worked their for 2 years.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    solid company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sears full-time for more than 5 years

    Pros

    some good players, just not enough of them

    Cons

    pay rates are low in comparison

    Recommends
    Negative Outlook
    No opinion of CEO
  6.  

    I love my job, but my job hates me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  Happy Valley, OR
    Current Employee - Cashier in Happy Valley, OR

    I have been working at Sears part-time for less than a year

    Pros

    Flexible schedule
    Management tries to work with you
    Associate discount
    Compensation for credit apps
    Excellent training
    Friendly co-workers
    Business casual dress code

    Cons

    Raises are unseen
    Unreasonable sales and credit goals
    Little room for advancement

    Recommends
    Negative Outlook
    Approves of CEO
  7.  

    Great place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inventory Analyst  in  Hoffman Estates, IL
    Current Employee - Inventory Analyst in Hoffman Estates, IL

    I have been working at Sears full-time for more than a year

    Pros

    Good place to start and flexible

    Cons

    No bonuses and can get pigeon holed

    Advice to ManagementAdvice

    Give better benefits

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    You start from the bottom and learn alot if you have the patience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advanced Tech  in  Montclair, CA
    Current Employee - Advanced Tech in Montclair, CA

    I have been working at Sears full-time for more than 5 years

    Pros

    Comission based technician pay with still a base hourly. So you dont totally lose out if its a slow week. Doesnt take too much to move up as a tech if you put in the time and are willing to learn. Average yearly salary for the highest tech is 35k-40k. To make less or more is up to you.

    Cons

    Base pay is poor at around $9/hr for entry level tech with no comission and then $6.75-$7.50/hr plus comission after you are promoted. Minimum wage plus comission would be descent but I guess theyre cheap like that.

    Advice to ManagementAdvice

    Raise the base pay of your comission employees to minimum wage atleast.

    Recommends
    Positive Outlook
    Disapproves of CEO
  9.  

    Learned a lot...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultative Sales Associate  in  Columbia, SC
    Former Employee - Consultative Sales Associate in Columbia, SC

    I worked at Sears full-time for more than a year

    Pros

    I learned a lot while working here. New sales techniques and whatnot. Flexible scheduling, decent pay, good hours

    Cons

    Not enough commission for sales associates (1% of sales), management had communication problems and frequently gossiped about one another...

    Advice to ManagementAdvice

    Pay associates more, communicate more, and learn how to properly train your associates! Corporate customer service is awful, had many customers complain about online ordering and other issues in which they contacted headquarters with less than satisfactory results.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Apparently brought in "too high of a salary/position," even though applied for and interviewed for the position I'm in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Hoffman Estates, IL
    Current Employee - Anonymous Employee in Hoffman Estates, IL

    I have been working at Sears full-time for more than a year

    Pros

    -- Always have projects, process improvements, etc., to work on
    -- Management readily available

    Cons

    -- Tenured staff of "Regular" BAs are condescending to younger, Senior-level BAs that are brought in
    -- No real career progression when asked for next steps within the organization

    Advice to ManagementAdvice

    -- Never have a manager say, during a year-end review, "We didn't give you a raise because you were supposed to be brought in at a lower level, even though you applied for an interviewed for a Senior level position," while, during the review, I was told that, after a year, I am a "go-to" person for many Project Managers for a variety of projects, thus making me feel that I was brought in at the appropriate level and performing at said level.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Mattress Sales

    • Work/Life Balance
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sears

    Pros

    you can make a lot if you really try .

    Cons

    if you don't sell your screwed !

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