Sears Reviews

Updated September 30, 2014
Updated September 30, 2014
3,920 Reviews
2.4
3,920 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
729 Ratings

Review Highlights

Pros
  • Time flexibility for some positions, which allows to have a good work-life balance (in 93 reviews)

  • Despite how difficult it was to work at Sears I am glad I met such great people (in 133 reviews)


Cons
  • Zero thought given to work-life balance by management from a district level on up (in 104 reviews)

  • Recognition & hours based almost entirely on pushing high interest credit cards (in 184 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sears

    Pros

    Lots to learn. Very innovative compared to its competitors

    Cons

    Lots of competitive and challenging people to work with, so it is difficult to get promoted or to get visibility for good work

    Recommends
  2. 2 people found this helpful  

    My life a Sears

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trainer  in  Mobile, AL
    Current Employee - Trainer in Mobile, AL

    I have been working at Sears full-time for more than 3 years

    Pros

    Opportunities for advancement are great here. I was promoted 3 times in 2 years without a 4 year degree. This is best advantage of working at Sears. Granted a lot of people leave the business, but when they do, another position opens up for someone else to take the next step in their career.

    Cons

    Compensation was lacking. Was given a raise but it took the company 18 months to pay it in full. Also got a bonus that was not to be paid until over a year later. This bonus ending up being an outstanding $124. Great work Sears.

    Advice to ManagementAdvice

    Lead by Example and show your associates you actually care about them. Pay people and then expect high performance. Sears does not pay their employees what they are worth but expects high performance. Its hard for people to perform and hit sales goals when they are worried about their bills because their check did not come on time. Sears has go to do better by their front line associates.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Very decent pay for the level of work done.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Houston, TX
    Former Employee - Sales Associate in Houston, TX

    I worked at Sears part-time for more than a year

    Pros

    The easy going and laid back atmosphere was nice. The pay was decent for the amount of work done and due to the low level of customer flow, there was a very very relaxed pace

    Cons

    This was a company that was going downhill fast. Not a very good place to work as far as future aspirations. Uninspiring environment that led to a high turnover rate.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    Sears Call Center - Inbound

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Delivery Specialist  in  Tempe, AZ
    Current Employee - Delivery Specialist in Tempe, AZ

    I have been working at Sears full-time for more than 3 years

    Pros

    Casual work environment and Great team environment, Continual training and updating (for no rise in pay), fun monthly activities and free food.

    Cons

    Low pay as well as a "do as I say and not as I do mentality" from the Upper Management. Last year the center worked hard at locating and getting rid of bedbugs from the call floor and now the bugs are back. Great call center starter job but expect to build your marketable experience and take it to a different company that truly cares for their employees. Sears call center's attrition rate is horrible.

    Advice to ManagementAdvice

    If the employees are supposed to be the biggest asset of the call center, then start by showing GENUINE care and appreciation towards them - False senses of accomplishment by the forms of bogus monthly achievement certificates will not keep good people. A REAL pat of the back and eye contact from upper management would be nicer than pieces of paper.

    Neutral Outlook
    Disapproves of CEO
  6.  

    Sears

    Former Employee - Cashier  in  Bowie, MD
    Former Employee - Cashier in Bowie, MD

    I worked at Sears part-time for more than a year

    Pros

    Great people, Great hours, flexible hours,. Managers understanding and willing to help.

    Cons

    Needed more help. Not enough cashiers during the week.

    Advice to ManagementAdvice

    Hire more cashiers

  7.  

    The people are great, and I enjoy working, but I hate having to sell credit cards.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  Minnetonka, MN
    Current Employee - Cashier in Minnetonka, MN

    I have been working at Sears part-time for less than a year

    Pros

    The pay is better than minimum wage. I love almost all the people I work with. I enjoy ringing up customers and talking to them. Most of the customers are very nice and polite. The managers are all very professional, friendly, and helpful.

    Cons

    I hate selling credit cards to customers. I honestly feel a little morally conflicted. I don't want them to get another credit card because it looks bad on their credit. If the customer shops there A LOT, then the card would be beneficial, but most of the time I'm wondering if the customer knows how another credit card will look on their credit. I honestly want to help them and I believe selling credit cards to them is not a way to do it. Plus, you have to get a certain amount of credit cards per however many customers you ring up. If you don't get your numbers in, they cut your hours. I don't like how much they stress over making people sign up for credit cards.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Loss Prevention Department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lp Manager  in  West Washington, ME
    Former Employee - Lp Manager in West Washington, ME

    I worked at Sears full-time for more than 3 years

    Pros

    ability to work independent of alot of supervision

    Cons

    Too many legal restraints and quota oriented , not enough help / slim staffing

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Ok but not the greatest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Glendale, AZ
    Former Employee - Anonymous Employee in Glendale, AZ

    I worked at Sears part-time for less than a year

    Pros

    co-workers (some of them), mall setting (some times a good thing), daily atmosphere can be a positive one if you make it that way

    Cons

    Pay, treatment of employees, not very professional, lots of gossip (even between managers), hours, did I mention pay?

    Advice to ManagementAdvice

    Please consider paying your employees a little more. The bad economy is not a good excuse anymore. And please be respectful of the "little people" too (the ones "below" you)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    I like Sears.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandising and Pricing Associate  in  Santa Monica, CA
    Current Employee - Merchandising and Pricing Associate in Santa Monica, CA

    I have been working at Sears part-time for less than a year

    Pros

    There us a 10% Associate discount

    Cons

    Minimum wage, cant afford rent and utility and may be getting food stamps

    Advice to ManagementAdvice

    Streamline processes and focus more on the customers.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Not Too Bad

    Current Employee - Merchandise and Customer Assistant  in  Terre Haute, IN
    Current Employee - Merchandise and Customer Assistant in Terre Haute, IN

    I have been working at Sears part-time for less than a year

    Pros

    Some days can be really exciting and busy, while others are incredibly boring. It's a great job if you are detail-oriented, task-oriented and love organizing, color coding, and folding clothes.

    Cons

    Management has unreasonable expectations. They push numbers, even when there are no customers and expect non-sales positions to have high numbers when its practically impossible. Corporate has no idea of the size of their stores or the target market of their stores. A lot of merchandise never sells and gets sent back to the vendor. Employees lack motivation because they know the store is probably going out of business soon.

    Advice to ManagementAdvice

    Sales goals should be more realistic and more full time positions should be available.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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