Sears

  www.searshc.com
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Sears Reviews

Updated Jul 28, 2014
All Employees Current Employees Only

2.5 3,621 reviews

20% Approve of the CEO

Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert

Edward S. Lampert

(569 ratings)

30% of employees recommend this company to a friend

Review Highlights

Pros
  • Time flexibility for some positions, which allows to have a good work-life balance (in 87 reviews)

  • Despite how difficult it was to work at Sears I am glad I met such great people (in 123 reviews)


Cons
  • Work-Life balance; No consideration for anything employee related (in 96 reviews)

  • Recognition & hours based almost entirely on pushing high interest credit cards (in 163 reviews)

More Highlights
3,621 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Its been an okay experience, not the best.

    Office Assistant (Current Employee)

    Pros20% discount on clothing
    10% on hardware, electronics

    ConsThe pay, hours, no benefits, micromanaging.
    Employees are constantly complaining about how unhappy they are.
    The store I'm at is run down and has several problems.
    There isn't enough training for staff.

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    very nice

    Supervisor (Current Employee) Richmond, CA

    Prosgreat managment and frendily asssociates

    Consu have to be customer oranited

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    • Disapproves of CEO

    2 people found this helpful  

    Being profitable

    Anonymous Employee (Current Employee)

    ProsPeople working for this company are awesome. The people, for the most part rank with the quality of the Kenmore and Craftsman brands.

    ConsThis company makes everything way more complicated than needed.
    Get to the basics of retailing first, then work on integration as the company strategy.
    The company is being run by some very bright people with a vision for the future. Unfortunately, basic principles of retailing, and operating a profitable business are ignored.

    Advice to Senior ManagementGet rid of the scorecard, and all the energy devoted to chasing metrics. The ONLY metrics worth chasing are sales and profit. You are choking the stores with expense contol, while spending at will on travel, trips to Vegas, and other corporate perks. Take a lesson from the early days of Wal-mart. It's not too late, (yet)

    Yes, I would recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
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    • Senior Management
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    • No Opinion of CEO

     

    good opportunity for people just entering or reentering the workforce

    Consultative Sales Associate (Current Employee) Albany, NY

    ProsFlexible scheduling, extra hours when you want them, ability to make decent money, customers are great and very loyal

    ConsCommissions have been cut considerably, unreasonable demands for obtaining customer's private information, use of new technology that drastically decreases ability to provide a great experience for the shopper in a reasonable amount of time, lack of support from management, delivery loses tons of sales but it comes out of salesperson's check and there is no accountability for delivery's mistakes and mistreatment of customers

    Advice to Senior ManagementDelivery should be handled by Sears so there is more control, accountability and ability to make necessary changes and improvements in the whole delivery system. We are constantly losing lifelong customers due to delivery issues and the same issues keep reoccurring, nothing is ever done about it

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    A decent first job at best, it's an ocean out there and you have to be a shark to actually survive.

    Sales Associate (Current Employee) Bronx, NY

    ProsYou excel through achieving company goals and you are rewarded with more hours and more choice. You make the money, they kinda help you make some too.

    ConsYour success depends on the store location, if the customers are hard to deal with then the mix of competition driven management and commission hungry associates will not brew well.

    Advice to Senior ManagementI advise to take into consideration the mentality of the customers being targeted in that area, some of the goals trying to be met are unrealistic with the type of customers that are buying there.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Its alright if you need the money

    Sales Associate (Current Employee) Jersey City, NJ

    Prosthe cowokers are some of the coolest people ive met and worked with

    Consmanagement can make idiotic decisions, company is too focused on changes for the sake of change instead of driving sales

    Advice to Senior ManagementRecognize potential in junior associates and provide advancement opportunities.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Disapproves of CEO

    2 people found this helpful  

    Store General Manager

    Anonymous Employee (Current Employee)

    ProsDecent pay but no incentives

    ConsChasing too many metric. Work life balance. Micro management.

    Advice to Senior ManagementJob security issues you have to work really hard.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • No Opinion of CEO

    1 person found this helpful  

    Overall a good place to work

    Technical Manager (Current Employee) Hoffman Estates, IL

    Prosrelaxed atmosphere, nice people to work with, employee discount, nice benefits, I have decent salary, not much work on the weekends and not many late nights

    ConsNot much training or hope of going beyond the day to day. Low morale and a sense of being in a declining industry. No 401K matching. Small bonuses.

    Advice to Senior ManagementReal training would be very helpful. When I started at SHC there was literally no training at all. I was thrown into my job and expected to go from desk to desk asking for help until I found someone that could tell me how to do the task at hand. Quality management would also be beneficial to the organization - especially when it comes to data and IT

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Good company

    Business Analyst (Current Employee) Hoffman Estates, IL

    ProsVariety of technologies; flexibility of working houra

    ConsBad compensations; poor benefits; bad coordination between different departments

    Advice to Senior ManagementMore flexibility with benefits

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

     

    OBU LIFE

    Marketing Manager (Current Employee) Hoffman Estates, IL

    ProsRoom for growth if you're willing to put in the work.

    ConsNone, its what you make it

    Advice to Senior ManagementHire passion and train talent. Stop hiring your friends and family. And holding back hard working professional for no real reasons.980510

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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