Sears

  www.searshc.com
  www.searshc.com

Sears Reviews

Updated November 25, 2014
Updated November 25, 2014
4,175 Reviews
2.5
4,175 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
853 Ratings

Review Highlights

Pros
  • Time flexibility for some positions, which allows to have a good work-life balance (in 97 reviews)

  • Despite how difficult it was to work at Sears I am glad I met such great people (in 139 reviews)


Cons
  • Zero thought given to work-life balance by management from a district level on up (in 105 reviews)

  • Recognition & hours based almost entirely on pushing high interest credit cards (in 194 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Only locally owned stores will be left soon.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sears

    Pros

    Sales associates are constantly recognized to meeting and/or exceeding expectations. Also, it's great work experience. And you get a chance to learn a lot about merchandise.

    Cons

    The store owners of locally owned stores are paid a commission from corporate, which is then split with sales associates (at most stores). The commission structure is terrible compared to corporate stores.

    Advice to ManagementAdvice

    Focus more on profitable solutions for the store.

  2.  

    Thorough training

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Sales in North Olmsted, OH
    Former Employee - Sales in North Olmsted, OH

    I worked at Sears part-time (less than an year)

    Pros

    The training videos were informative.

    Cons

    Minimum wage was not very motivating

    Advice to ManagementAdvice

    Keep inovating

    No opinion of CEO
  3.  

    Great catalyst for other Positions in Customer Service / Call centers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Delivery Specialist in Tempe, AZ
    Current Employee - Delivery Specialist in Tempe, AZ

    I have been working at Sears full-time (more than an year)

    Pros

    Reliable job, opportunities for over time , relaxed environment and no micro managing, cheerful disposition from majority of managers and co workers.

    Cons

    Base pay of $12 hr. needs to be raised to compete with other call centers in the surrounding areas.
    Restrooms needs improvement on sanitation ( they are making progress)

    Advice to ManagementAdvice

    N/A.

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    Interview not so hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Sears as an intern (less than an year)

    Pros

    Nice headquarters office, good team and very experienced managers

    Cons

    Chicago winter! Suburb area, company structure is kind of unorganized

    Advice to ManagementAdvice

    Break the legacy systems, come up with more efficient systems for the long run rather than sticking to what we have always done.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Good internship opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sears as an intern (less than an year)

    Pros

    good culture, great supportive management

    Cons

    lots of people with experience leaving

    Recommends
  7.  

    Loss Prevention Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loss Prevention Detective in Houston, TX
    Current Employee - Loss Prevention Detective in Houston, TX

    I have been working at Sears full-time (more than an year)

    Pros

    Friendly co workers, flexible hour

    Cons

    Bad pay, no room for growth

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    The most unorganized, misleading & money hungry management that lacks the sense of urgency to follow up with members & associates leads to loss of both in the end.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultative Sales Home Appliances in Springfield, OR
    Current Employee - Consultative Sales Home Appliances in Springfield, OR

    I have been working at Sears full-time (more than an year)

    Pros

    Ability to build relationships with members by gaining their trust, discovering their needs & following up with members after delivery to exercise the quality of the service I provide.

    Cons

    Poor management, broken operations, enables lazy associates, focus on metrics more than our members poor moral in the store and lots of negativity

    Advice to ManagementAdvice

    Listen to issues or concerns when they have been brought to your attention! And respond with a sense of urgency for both the associates and the members

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Backroom associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Backroom Associate in Glendale, AZ
    Current Employee - Backroom Associate in Glendale, AZ

    I have been working at Sears (more than an year)

    Pros

    Laid back
    Fun interacting with costumer
    Meal brack of 30 minutes

    Cons

    Minimum wage
    Long hours
    Payment doesn't seem equal to demands of job
    Long overnight shifts on Thanksgiving
    Not flexible with hours (usually depends on which form of management makes schedule)

    Advice to ManagementAdvice

    Store manager is awesome
    Assistant manager needs to look at availability before making schedule because it gets exhausting having to keep asking her to change the schedule because she won't look at the availability. I seriously wonder what was the point of asking us when we can and cannot work

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Not a bad experience, but not perfect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in State College, PA
    Former Employee - Cashier in State College, PA

    I worked at Sears part-time (more than an year)

    Pros

    Extremely flexible hours, and friendly coworkers and managers. Lots of internal job postings available, tuition discounts, and generous benefits package (But not worth it if you're only making minimum wage) Employee Discount.

    Cons

    Unrealistic sales goals. If you don't get a minimum amount of credit card applications per month, you'll get a poor performance mark on your record, making moving to other departments extremely difficult. This is made worse if your location in the store is low-traffic and you simply don't see the same volume of customers as other registers. Register technology is ancient and not always reliable. Stores are beginning to show their age and could use a facelift.

    Advice to ManagementAdvice

    Sears would do well to simply do away with commission entirely and pay the same base wage as other stores nearby. Minimum wage doesn't cut it in 2014.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Cleveland, OH
    Former Employee - Sales Associate in Cleveland, OH

    I worked at Sears full-time (more than 3 years)

    Pros

    Good atmosphere, great people. Nice starter job

    Cons

    Retail, shifting hours. A lot of micro management

    Advice to ManagementAdvice

    Try to make the path more steady

    Recommends
    Neutral Outlook
    No opinion of CEO

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