Sears
2.5 of 5 3,160 reviews
www.searshc.com Hoffman Estates, IL 5000+ Employees

Sears Reviews in San Jose, CA

All Employees Current Employees Only

2.3 7 reviews

                             

0% Approve of the CEO

Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert

Edward S. Lampert

(2 ratings)

43% of employees recommend this company to a friend
7 Employee Reviews Back to all reviews
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Good first job

Cashier (Former Employee)
San Jose, CA

I worked at Sears

ProsThey are really flexible when it comes to asking for time off. Although, your pay is minimum wage you can get more by selling Sear's credit. You can also easily move up to a higher position if you show you are hardworking and dedicated.

ConsThe pay is minimum wage and you have to sell credit to all customers. You also have managers on your case if you don't reach your sale goal.

Advice to Senior ManagementI think they should help train new employees. On my first day, a new employee who had only worked there for a month trained me.

Yes, I would recommend this company to a friend

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Assistant Store Manager

Assistant Store Manager (Former Employee)
San Jose, CA

I worked at Sears full-time for more than a year

ProsOpportunity to learn a lot about retail management.

ConsSears need to appreciate new employees with fresh ideas to change its current image.

Advice to Senior ManagementBeware of some of the employees who have been with Sears for decades. Some of them are the ones who have been hurting Sears.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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applaaaaappliance tech

APPLIANCE Technician (Current Employee)
San Jose, CA

I have been working at Sears full-time for more than 3 years

Prosnone, they do not care about their employees forcing to work 6 days a week for months a time. regardless of family needs.

Consthey will find every reason not to give a raise, been appliance tech for 4yrs being top sales producer & a good technician only offer a 23 cent a year. past 2 years no raise.

Advice to Senior ManagementADVICE, WHO IS MAKING RULES AND REGULATIONS & TRAINING. HAVE THEM COME AND DO MY JOB, UNDERCOVER TO SEE HOW THE PROCESS IS BEFORE THEY KEEP GIVING MORE WORK & LESS TIME TO DO THE JOB & PROVIDE EXCELLENT CUSTOMER SERVICE.
I did have stock with sears until I started working with sears in the appliance repair dept. Very upset with how we treat our customers, lying by overbooking, & for people with warranty's and purchase for sears go to the back of the line. While customers with no loyalties & no warranty's get push in front of customers that wait for weeks. No consideration for customers taken hours & days off of work to get their appliance fixed. Technicians are given 30 min to fix the issue and if we can not we must order a part hopefully the right one and let someone else deal with the problem & get out of there. As a technician our job is to fix the appliance. Sears wants us to sell warranty's and sell preventive maintenance service to our already overbooked schedules. It was disclosed on the job description that sales is a bonus. after 3 months was told I HAVE TO SELL & I WAS HARASSED DAILY BY MANAGEMENT TO SELL OR ELSE. OR ELSE WHAT?? WELL YOU WON'T BE WORKING HERE. With 90% of sears customers already have warranty's and customers are unhappy due to rescheduled appointments & horrible customer service. It's very hard to sell.AS A CUSTOMER, I purchased a washer & dryer and a refrigerator. No problem in the store, but when it came to delivery, they only delivered 1 day in my neighborhood, I was told by one customer service person I was so upset I hung up. then called back 15 min later and that person said when would you like it delivered and time get her my available date & time she said no problem. WHAT?? I spent 20 min on the phone with someone telling me that they never deliver on that day. SEARS YOU NEED TO KEEP ALL CALL CENTERS IN THE USA, THE OVERSEA CALL CENTERS DON'T CARE ABOUT YOUR CUSTOMERS AT ALL. As a tech overseas call centers would always create the calls incorrectly. which I would spend about 30 to 60 recreating the calls.
 As an appliance tech, we should be graded on our productivity, not on things WE CAN NOT CONTROL such as ordering a parts that is not available in stores or from nearby techs, recalls that are not recalls (meaning machine is working or customer canceled service or I replaced timer and 2 months later water pump breaks) and canceling & rescheduling. Forcing employees to work 10 to 12hr shifts and mandatory 6 days a week from Sept to Jan. How does Sears expect to have, 1) happy & well rested that can think properly employees 2) keep employees? Sears does have family Friday's ( when you go home around 5:00 but that's only for office workers). WE ARE HUMAN & HAVE LIVES AND FAMILY'S TOO.. WILL SEARS CHANGE OR WILL THEY KEEP RUNNING THE COMPANY IN THE GROUND?

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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you are the ant in the farm and get paid in a pyramid as far as sales

Technician (Current Employee)
San Jose, CA

I have been working at Sears

Prosno boss at your sight

Consproduction, irrealistic goals, unmeatable deadlines, managers run you over sales and you get a miserable 2%,time you spend affects productivity, goals are set at maxxx. techs donot last more than two years, managers last about 8 months.training is nice while your getting paid. oh if you get paid.

Advice to Senior Managementmanagers are rude to your techs, they provide your food and your cut of the commision jeez just be reeal to them.and show you care, thats all i aks,people buy your products to get techs out the door..

No, I would not recommend this company to a friend

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Sales associate at sears

Sales Associate (Current Employee)
San Jose, CA

I have been working at Sears

ProsStable work schedule and friendly work environment. They encouraged a work friendly environment, but also made sure people were still doing their jobs.

ConsPay was terrible
Managers didnt know what to do
Sales signs needed to be changed everyday and often work different from the sales in the newspaper

Advice to Senior ManagementQuit hiding from customers and answer their questions. your sales team can not do everything for you. Be out on the flloor with your employees

No, I would not recommend this company to a friend

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Pretty good place to start gaining some sales experience

Sales Associate (Former Employee)
San Jose, CA

I worked at Sears

Pros+Commissioned Sales Associates can expect to make decent money
+Relaxed atmosphere
+Not much time spent interfacing with managers
+All of the amenities of working in the mall

Cons+It can get extremely boring during down time
+Standing on your feet all day is not for everyone
+Commission-only compensation could be threatening to some

Advice to Senior ManagementAlthough I didn't wish for this while working there, you should probably keep a closer eye on your employees. We got away with too much =)

Yes, I would recommend this company to a friend

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Sears

Anonymous Employee (Former Employee)
San Jose, CA

I worked at Sears

ProsAs a company, they leave a lot of space for employees to grow. Many employees are capable of climbing the ladder to better job positions and high salaries through hard work. They have paid internships as well as part time and full time positions which is very appealing. You are not constantly monitored and have the freedom to complete your tasks at your own speed.

ConsI currently have no complaints or problems with this corporation. I was able to work as an sales associate in high school and now I am able to work as a field intern.

Advice to Senior ManagementI've enjoyed my time with Sears so far and I appreciate the work they've put into expanding their company. They have goals to compete with Target and they're doing a great job upgrading their business.

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Sears reviews and ratings in San Jose, CA — including employee satisfaction and approval rating for Sears CEO Edward S. Lampert . All 7 reviews posted anonymously by Sears employees.