Sears

www.searshc.com

Sears Reviews in San Jose, CA

Updated January 7, 2015
Updated January 7, 2015
4,475 Reviews
2.5
4,475 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
977 Ratings

Review Highlights

Pros
  • Time flexibility for some positions, which allows to have a good work-life balance (in 98 reviews)

  • Despite how difficult it was to work at Sears I am glad I met such great people (in 145 reviews)


Cons
  • Zero thought given to work-life balance by management from a district level on up (in 108 reviews)

  • Recognition & hours based almost entirely on pushing high interest credit cards (in 204 reviews)

More Highlights

10 Employee Reviews Back to all reviews

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  1.  

    Good first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Cashier in San Jose, CA
    Former Employee - Cashier in San Jose, CA

    I worked at Sears

    Pros

    They are really flexible when it comes to asking for time off. Although, your pay is minimum wage you can get more by selling Sear's credit. You can also easily move up to a higher position if you show you are hardworking and dedicated.

    Cons

    The pay is minimum wage and you have to sell credit to all customers. You also have managers on your case if you don't reach your sale goal.

    Advice to ManagementAdvice

    I think they should help train new employees. On my first day, a new employee who had only worked there for a month trained me.

    Recommends
    No opinion of CEO
  2.  

    Good for a first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in San Jose, CA
    Former Employee - Cashier in San Jose, CA

    I worked at Sears part-time (more than a year)

    Pros

    Lots of really cool and interesting co workers

    Cons

    CREDIT CREDIT CREDIT. That's all they care about. oh and SYWR

    Advice to ManagementAdvice

    Atleast pretend like you guys care about anything other than credit.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    good experience, but poor management structure.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultative Sales Associate in San Jose, CA
    Former Employee - Consultative Sales Associate in San Jose, CA

    I worked at Sears full-time (less than a year)

    Pros

    they have a strong company, the co-workers are very nice and are friendly. the store management team is very friends and are usually very trust worthy

    Cons

    there is a lot of favoritism and shady business that goes on behind the scenes, the store managers have very little power about what goes on in the store. low working wage for cashiers and for sales.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    It was a nightmare.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in San Jose, CA
    Former Employee - Sales Associate in San Jose, CA

    I worked at Sears full-time (more than 3 years)

    Pros

    Its the worst place a man would want to work at.

    Cons

    The salary, benefits, and the management must be improved in order for the company to become more competitive.

    Advice to ManagementAdvice

    Try to appreciate the associates by giving them a raise, without them there would be no business for you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Assistant Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in San Jose, CA
    Former Employee - Assistant Store Manager in San Jose, CA

    I worked at Sears full-time (more than a year)

    Pros

    Opportunity to learn a lot about retail management.

    Cons

    Sears need to appreciate new employees with fresh ideas to change its current image.

    Advice to ManagementAdvice

    Beware of some of the employees who have been with Sears for decades. Some of them are the ones who have been hurting Sears.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    applaaaaappliance tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Appliance Technician in San Jose, CA
    Current Employee - Appliance Technician in San Jose, CA

    I have been working at Sears full-time (more than 3 years)

    Pros

    none, they do not care about their employees forcing to work 6 days a week for months a time. regardless of family needs.

    Cons

    they will find every reason not to give a raise, been appliance tech for 4yrs being top sales producer & a good technician only offer a 23 cent a year. past 2 years no raise.

    Advice to ManagementAdvice

    ADVICE, WHO IS MAKING RULES AND REGULATIONS & TRAINING. HAVE THEM COME AND DO MY JOB, UNDERCOVER TO SEE HOW THE PROCESS IS BEFORE THEY KEEP GIVING MORE WORK & LESS TIME TO DO THE JOB & PROVIDE EXCELLENT CUSTOMER SERVICE.
    I did have stock with sears until I started working with sears in the appliance repair dept. Very upset with how we treat our customers, lying by overbooking, & for people with warranty's and purchase for sears go to the back of the line. While customers with no loyalties & no warranty's get push in front of customers that wait for weeks. No consideration for customers taken hours & days off of work to get their appliance fixed. Technicians are given 30 min to fix the issue and if we can not we must order a part hopefully the right one and let someone else deal with the problem & get out of there. As a technician our job is to fix the appliance. Sears wants us to sell warranty's and sell preventive maintenance service to our already overbooked schedules. It was disclosed on the job description that sales is a bonus. after 3 months was told I HAVE TO SELL & I WAS HARASSED DAILY BY MANAGEMENT TO SELL OR ELSE. OR ELSE WHAT?? WELL YOU WON'T BE WORKING HERE. With 90% of sears customers already have warranty's and customers are unhappy due to rescheduled appointments & horrible customer service. It's very hard to sell.AS A CUSTOMER, I purchased a washer & dryer and a refrigerator. No problem in the store, but when it came to delivery, they only delivered 1 day in my neighborhood, I was told by one customer service person I was so upset I hung up. then called back 15 min later and that person said when would you like it delivered and time get her my available date & time she said no problem. WHAT?? I spent 20 min on the phone with someone telling me that they never deliver on that day. SEARS YOU NEED TO KEEP ALL CALL CENTERS IN THE USA, THE OVERSEA CALL CENTERS DON'T CARE ABOUT YOUR CUSTOMERS AT ALL. As a tech overseas call centers would always create the calls incorrectly. which I would spend about 30 to 60 recreating the calls.
     As an appliance tech, we should be graded on our productivity, not on things WE CAN NOT CONTROL such as ordering a parts that is not available in stores or from nearby techs, recalls that are not recalls (meaning machine is working or customer canceled service or I replaced timer and 2 months later water pump breaks) and canceling & rescheduling. Forcing employees to work 10 to 12hr shifts and mandatory 6 days a week from Sept to Jan. How does Sears expect to have, 1) happy & well rested that can think properly employees 2) keep employees? Sears does have family Friday's ( when you go home around 5:00 but that's only for office workers). WE ARE HUMAN & HAVE LIVES AND FAMILY'S TOO.. WILL SEARS CHANGE OR WILL THEY KEEP RUNNING THE COMPANY IN THE GROUND?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    you are the ant in the farm and get paid in a pyramid as far as sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Technician in San Jose, CA
    Current Employee - Technician in San Jose, CA

    I have been working at Sears

    Pros

    no boss at your sight

    Cons

    production, irrealistic goals, unmeatable deadlines, managers run you over sales and you get a miserable 2%,time you spend affects productivity, goals are set at maxxx. techs donot last more than two years, managers last about 8 months.training is nice while your getting paid. oh if you get paid.

    Advice to ManagementAdvice

    managers are rude to your techs, they provide your food and your cut of the commision jeez just be reeal to them.and show you care, thats all i aks,people buy your products to get techs out the door..

    Doesn't Recommend
  9.  

    Sales associate at sears

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate in San Jose, CA
    Current Employee - Sales Associate in San Jose, CA

    I have been working at Sears

    Pros

    Stable work schedule and friendly work environment. They encouraged a work friendly environment, but also made sure people were still doing their jobs.

    Cons

    Pay was terrible
    Managers didnt know what to do
    Sales signs needed to be changed everyday and often work different from the sales in the newspaper

    Advice to ManagementAdvice

    Quit hiding from customers and answer their questions. your sales team can not do everything for you. Be out on the flloor with your employees

    Doesn't Recommend
    No opinion of CEO
  10.  

    Pretty good place to start gaining some sales experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Associate in San Jose, CA
    Former Employee - Sales Associate in San Jose, CA

    I worked at Sears

    Pros

    +Commissioned Sales Associates can expect to make decent money
    +Relaxed atmosphere
    +Not much time spent interfacing with managers
    +All of the amenities of working in the mall

    Cons

    +It can get extremely boring during down time
    +Standing on your feet all day is not for everyone
    +Commission-only compensation could be threatening to some

    Advice to ManagementAdvice

    Although I didn't wish for this while working there, you should probably keep a closer eye on your employees. We got away with too much =)

    Recommends
    Approves of CEO
  11.  

    Sears

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in San Jose, CA
    Former Employee - Anonymous Employee in San Jose, CA

    I worked at Sears

    Pros

    As a company, they leave a lot of space for employees to grow. Many employees are capable of climbing the ladder to better job positions and high salaries through hard work. They have paid internships as well as part time and full time positions which is very appealing. You are not constantly monitored and have the freedom to complete your tasks at your own speed.

    Cons

    I currently have no complaints or problems with this corporation. I was able to work as an sales associate in high school and now I am able to work as a field intern.

    Advice to ManagementAdvice

    I've enjoyed my time with Sears so far and I appreciate the work they've put into expanding their company. They have goals to compete with Target and they're doing a great job upgrading their business.

    Recommends
    Approves of CEO

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