Sears

www.searshc.com

Sears Reviews in Seattle, WA

Updated January 27, 2015
Updated January 27, 2015
4,479 Reviews
2.5
4,479 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
979 Ratings

Review Highlights

Pros
  • Time flexibility for some positions, which allows to have a good work-life balance (in 98 reviews)

  • Despite how difficult it was to work at Sears I am glad I met such great people (in 145 reviews)


Cons
  • Zero thought given to work-life balance by management from a district level on up (in 108 reviews)

  • Recognition & hours based almost entirely on pushing high interest credit cards (in 204 reviews)

More Highlights

12 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Good first job, terrible long term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Seattle, WA
    Current Employee - Retail Sales Associate in Seattle, WA

    I have been working at Sears

    Pros

    Flexible hours and lots of down time to do whatever you want. Easy way to work on your social skills and technical knowledge.

    Cons

    Poor management and lack of leadership. They will get down on you for cleaning as a sales associate when pressured by management to reach sales goals.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Great Local Management Team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Repair/Service Technician in Seattle, WA
    Current Employee - Field Repair/Service Technician in Seattle, WA

    I have been working at Sears full-time (more than 8 years)

    Pros

    I have thoroughly enjoyed working with the local management team. The opportunities to learn new equipment has been really great. I have greatly enjoyed serving the customers.

    Cons

    The most challenging item has been trying to make productivity goals to the satisfaction of upper management with them adding more and more extra time consuming things for us to have to do without taking those things into consideration.

    Advice to ManagementAdvice

    Everyone in upper management needs to run routes themselves for at least a good solid year of doing diagnostic and repair work and customer relations as field service/repair technicians so that they can better understand what exactly all we technicians are faced with on a daily basis when making process, procedure, and technician grading metrics.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    No benefit at all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Office Associate in Seattle, WA
    Current Employee - Office Associate in Seattle, WA

    I have been working at Sears

    Pros

    Co workers are good people.

    Cons

    Compensation, benefits package, high expectations - lack of appreciation, over worked, unorganized, behind in technology, inefficient

    Advice to ManagementAdvice

    Take courses on how to run a business and treat employees. If you treat employees well, they reimburse the company with good work and ethics.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Overall very satisfying my experiance throughout my career made it enjoyable to show up for work everyday.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Carry In Technical Manager in Seattle, WA
    Former Employee - Carry In Technical Manager in Seattle, WA

    I worked at Sears full-time (more than 10 years)

    Pros

    Promotions are based for the most part on merit which allowed me to grasp a hold of opportunities along the way

    Cons

    The company needs to execute better new ideas in the market place and clear out some of the still old ways of thinking which in my opinion is choking the company in the current culture

    Advice to ManagementAdvice

    Welcome youth into the decision making process as to help target our younger audience in the retail world after all they are the majority of what roam our retail markets and spend their money in them more so than do older generations who tend to invest and purchase bigger ticket items such as automobiles and real estate.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Don't work for sears

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - MCA in Seattle, WA
    Former Employee - MCA in Seattle, WA

    I worked at Sears part-time (less than a year)

    Pros

    Coworkers are really nice and help each other out. It's pretty easy to get a job there. You get to meet a bunch of different people.

    Cons

    employees are overworked and underpaid. Sometimes there aren't enough people working on the floor to get the job done. Supervisors yell at employees for not being able to finish even though there are only two people on the entire floor, besides cashiers

    Advice to ManagementAdvice

    Hire more employees or give employees a raise. Turnover wouldn't be as high

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Lost Potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Seattle, WA
    Former Employee - Assistant Manager in Seattle, WA

    I worked at Sears full-time (more than 8 years)

    Pros

    Very strong brand recognition with Kenmore, Craftsman, and Lands End products. Great opportunity to manage and develop large teams. Internal social media communication website is years ahead of other market leaders. High potential for career advancement if you can balance the metrics which are subject to change.

    Cons

    Leadership is not in line with long term growth. Metrics overbearing and for all the wrong reasons. The focus of the company is no longer on people. Customers are no longer valued unless they are rewards members. Company claims to invest in stores yet it's done in a very limited fashion with little support and follow up. Store morale is on a downward slope with the current vision being pressed with accountability yet no feedback/support to go along with it. Company is systematically self destructing by no longer renewing leases to stores.

    Advice to ManagementAdvice

    Remember that you are a retailer first and focus on the customer and the sales experience. Quit making cashiers ask a million questions and forcing employees to ring up items on digital devices. Focus on streamlining the operations and ensuring the company is executing it's core 100% consistently instead of shifting gears every quarter. Change your power ranked scorecard to reflect true profitability and make it the bigger piece of the pie. Align your regional and store teams with a sales/customer service mentality and use the customer feedback from Facebook as a level setter. Have stringent follow up of your third party installers and delivery teams.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Dissatisfied with Sears

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Seattle, WA
    Current Employee - Cashier in Seattle, WA

    I have been working at Sears part-time (less than a year)

    Pros

    flexible hours
    a few supportive coworkers
    a few other things, but I'm more unhappy than happy

    Cons

    Well, we get bad customers everywhere.

    Too much pressure to get credit cards (30 minutes telling me how the other cashier is better at getting credit card apps, NOT to pay attention to what the customer is saying or if they seem to be in a hurry, GET CREDIT APPS ANYWAY) I can't, with a conscience, pressure people to get a credit card that I think is useless and deceiving. But management doesn't care. They'll just try to brainwash you into thinking it's a great program.

    Poor management

    Says they want feedback, but scoff at it

    Favoritism (Worship one cashier and pressure other cashiers to be like the favorited)

    Advice to ManagementAdvice

    Try focusing more on bringing in people rather than harassing the few that DO come in to get credit cards and continue coming in.

    Revamp the place, I hear customers complain all the time about how "the lighting sucks away at their soul" and "this place STILL looks like it was from the 90s"

    Pay attention to the "employees vs managers" atmosphere that the managers are creating.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Sears is ok used to be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Auto Service Advisor in Seattle, WA
    Former Employee - Auto Service Advisor in Seattle, WA

    I worked at Sears full-time (more than 10 years)

    Pros

    Flexible hours. Oppurtunites for advancement if you show an interest in doing so and work hard.
    I like the flexible hours the best.

    Cons

    Pay is very substandard for both managers and regular retail employees. Not competitive within the industry. Benefits have gone down since days of old.

    Advice to ManagementAdvice

    Pay your employees better. Since Sears Holdings took over things have gone downhill in both morale and benefits.longterm retention is key.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10.  

    Downright stressful for a minimum wage job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Photographer/Sales Associate in Seattle, WA
    Current Employee - Photographer/Sales Associate in Seattle, WA

    I have been working at Sears part-time (less than a year)

    Pros

    - You learn many job skills such as sales, customer service, and prioritizing conflicting tasks.
    - A good way to improve portrait posing.
    - Some customers are amazing to have conversations with during the photography and selling process.
    - Shifts are rarely boring and often fly by fast.

    Cons

    - For the work, minimum wage is unacceptable. Minimum wage is for jobs that do not require a skill and are single task focused. Photography does require a creative eye and skill.
    - Company cuts corners in customer service to save costs, which probably results in lower revenues. The studio is often overbooked and understaffed - resulting in inpatient customers. This also makes customers, especially on the weekend, feel like they are going through a bureaucratic DMV like process, rather than receiving a personal experience. This also increases the stress of the associate on duty coping with all the impatient customers.
    - Corporate often messes up the delivery of portraits from the lab to the studio, resulting in understandably frustrated customers. However, they often blame the associate working behind the counter.
    - Some parents behave worse than their children as customers. Sometimes they will blame the photographer if they can't control their own children for photos. A photographer can only do so much to get the children to cooperate.
    - Many co-workers and managers do not put attending their scheduled shifts a top priority. I was requested to cover someone else's shift often the last minute at least once or twice a week.
    - Equipment is old and often faulty. There are frequent computer crashes / malfunctions. Photography equipment is also frequently down.. Corporate is very slow in addressing these issues, even during the holiday season.
    - Passport printing paper is often out of stock, resulting in lost sales and frustrated customers.
    - Coupons that allow customers to walk out with a free portrait without paying a penny is often abused.
    - Many times, due to the customer load especially in the holidays, Associates cannot take any breaks or lunch.

    Advice to ManagementAdvice

    Please experience a day as an associate during an overbooked and understaffed weekend day during the Holiday season or when a free coupon is about to expire. You will realize how corners have been cut in providing customers with the best experience. Also, fix the online booking system to allow appointments to be scheduled based on the number of associates. Also, don't give so many free items without a catch away.

    Doesn't Recommend
    Negative Outlook
  11.  

    Wonderful work place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Sales Associate in Seattle, WA
    Former Employee - Cashier/Sales Associate in Seattle, WA

    I worked at Sears part-time (more than a year)

    Pros

    -Fun, interesting management
    -Flexible hours
    -Nice customer experiences

    Cons

    -Pay is minimum wage, worked there for 2.5 years with no raise
    -Locations are old, not up to date
    -Seniority to inefficient workers

    Advice to ManagementAdvice

    Reward those who have worked hard and stayed with you with reasonable wage incentives.

    Recommends
    Neutral Outlook
    No opinion of CEO

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