Sears
2.5 of 5 3,172 reviews
www.searshc.com Hoffman Estates, IL 5000+ Employees

Sears Reviews in West Des Moines, IA

Updated Feb 5, 2014
All Employees Current Employees Only

2.8 6 reviews

                             

20% Approve of the CEO

Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert

Edward S. Lampert

(339 ratings)

40% of employees recommend this company to a friend
6 Employee Reviews Back to all reviews
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OK Short term

Team Manager (Current Employee)
West Des Moines, IA

I have been working at Sears full-time for more than 3 years

ProsGood intro to Call Center environment.

ConsSears has no real focus and won't be around long. Refusal to collabarate is evident even at the local level where Project Managers look at sharing of information as giving up power. High Turnover of call agents and management. Weak bonus structure.

Advice to Senior ManagementLiquidate assets and sell the brand to competition.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Mandatory Overtime. Poor Management.

Call Center Representative (Current Employee)
West Des Moines, IA

I have been working at Sears full-time for less than a year

ProsBenefits, Overtime pay, holiday pay

ConsThey are not afraid to make you work 6-8 more hours of mandatory overtime. You can expect to work 46 hours a week at least with no negotiations. Managers are incompetent and nonexistent.

Advice to Senior ManagementDo not mandate overtime. People will harbor resentment if you do not take in account that they have families and school. The people who want the extra money and hours will pick them up. Have managers who actually know their department.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Great people and Great place to work.

CD TECH (Current Employee)
West Des Moines, IA

I have been working at Sears full-time for less than a year

ProsExcellent benefits, good wages, very supportive staff and fair disciplinary action.

ConsCould be a bit far from where you live to work there, but it is worth the trip.

Advice to Senior ManagementKeep up the great work! Being a part of a team sometimes means that you, as the manager, have to play a lesser roll and let your team members shine. Most of you do this, it is excellent management. Makes us all feel that we are a part of a growing business. Let's make this year the best customer service year ever!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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The people I worked with where great but benefits and management where horrible

Call Center Representative (Current Employee)
West Des Moines, IA

I have been working at Sears

ProsLots of down time in off season. Fellow colleagues are great to work with. Will sometimes let you read or listen to music when slow. If you don't care about how many hours you work or your pay it is a fun place to work because the people are great.

ConsAlways cutting hours when not busy and moving people to different departments. Out sources alot of the calls and chats which leads to upset customers. I had 6 different managers in 15 months cause the made u move around. Very micromanaged. If the service level is to good for an hour the make people go home. For vacation time u only get a week and you only start earning it after one yeah.

Advice to Senior ManagementNeed better pay, benifits and 40 hours a week. Need to not outsource. Also need opportunities to increase pay and grow with the company. I worked in 6 different jobs in 15 months and only one job had a higher pay rate

No, I would not recommend this company to a friend

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Automotive tires & battery sales

Automotive Product Specialist (Current Employee)
West Des Moines, IA

I have been working at Sears

Proseasy to be hired, as long as you pass a minimal background check and drug screen. About the only thing to get you fired is bad attendance & theft. Do your job, don't hassle management and they won't hassle you. Experience is portable, multiple call centers in Des Moines, and across the country. Always a job if you want it.

Consvery little upward mobility opportunity. They constantly push showing empathy with the customer and customer satisfaction. I reality customer empathy is simply a tool to de-escalate an upset customer. The call center that is pretty much all you get. Its a place where good orders that go bad are told to call. Simply awful at advertising sales and there may be only 3 in a store. A lot of calls are for out of stock items, and delivery that is not timely. Technology, web site, extremely slow, to the point customers tell you how bad it is. Completely shuts down frequently.

Advice to Senior ManagementWhen the floor is told something is going to happen, make it happen in a timely manner. Stop the crap of we are working on that, with no definite date. Find a way to provide performance incentive pay and seniority pay. Stop the silly games and contest, it just looks like you are wasting time that you could be on the floor helping us. It lowers moral a lot when the top sales people in a group are paid the same as the lower to non sales achievers and new people just on the floor.

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Sears Call Center in West Des Moines, IA

Team Manager (Current Employee)
West Des Moines, IA

I have been working at Sears

ProsThe Sears call center felt more like a corporate environment than a call center. Employees were empowered to satisfy the customer and employees at the call center associate level were compensated well at $11 an hour for just having a high school degree. That made it easier to be their manager because most wanted to be there.

ConsThe communication between other offices and departments at Sears was poor. It was not very organized to call some of the people we had to deal with and some people had no idea my department existed. I also worked in a new department that had no way of seeing our sales figures and had no goals. Somewhat chaotic, but still able to get the job done.

Advice to Senior ManagementWhen launching a new department for the call center, ensure all loose ends are tied up and employees have exact figures and metrics to rate themselves by.

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Sears reviews and ratings in West Des Moines, IA — including employee satisfaction and approval rating for Sears CEO Edward S. Lampert . All 6 reviews posted anonymously by Sears employees.