Sears

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Sears Reviews in West Des Moines, IA

8 Reviews
2.2
8 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
8 Ratings

Review Highlights

Pros
  • Time flexibility for some positions, which allows to have a good work-life balance (in 98 reviews)

  • Despite how difficult it was to work at Sears I am glad I met such great people (in 145 reviews)


Cons
  • Zero thought given to work-life balance by management from a district level on up (in 108 reviews)

  • Recognition & hours based almost entirely on pushing high interest credit cards (in 204 reviews)

More Highlights

8 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Just OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Representative in West Des Moines, IA
    Former Employee - Call Center Representative in West Des Moines, IA

    I worked at Sears full-time (less than a year)

    Pros

    Not bad salary for a call center job. Regular schedule, benefits, very little supervision.

    Cons

    Extremely corporate, not a lot of room for growth, boring work, not a lot of support for upset customers you can't help, or have called the wrong line. No assigned desks/cubes, so no place that felt like "your space." to be comfortable to do your job.

    Advice to ManagementAdvice

    Make the job more exciting- cross train your employees, give them opportunities for learning, growth and mentoring others. Give them their own cube space.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    High Turnover/ Low Morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales and Service Mangae in West Des Moines, IA
    Former Employee - Sales and Service Mangae in West Des Moines, IA

    I worked at Sears full-time (more than 5 years)

    Pros

    The pro was that is was fairly laid back when it came to dress code. Parking was close and free.

    Cons

    Low pay, long hours, segregated departments, lack of training. They would roll out a new "Culture" every year so no one really knew what plan we were on.

    Advice to ManagementAdvice

    Sears has a lot of work if they want to keep their people. More pay and a chance to move up in the company,

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    OK Short term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Manager in West Des Moines, IA
    Current Employee - Team Manager in West Des Moines, IA

    I have been working at Sears full-time (more than 3 years)

    Pros

    Good intro to Call Center environment.

    Cons

    Sears has no real focus and won't be around long. Refusal to collabarate is evident even at the local level where Project Managers look at sharing of information as giving up power. High Turnover of call agents and management. Weak bonus structure.

    Advice to ManagementAdvice

    Liquidate assets and sell the brand to competition.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Mandatory Overtime. Poor Management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Representative in West Des Moines, IA
    Current Employee - Call Center Representative in West Des Moines, IA

    I have been working at Sears full-time (less than a year)

    Pros

    Benefits, Overtime pay, holiday pay

    Cons

    They are not afraid to make you work 6-8 more hours of mandatory overtime. You can expect to work 46 hours a week at least with no negotiations. Managers are incompetent and nonexistent.

    Advice to ManagementAdvice

    Do not mandate overtime. People will harbor resentment if you do not take in account that they have families and school. The people who want the extra money and hours will pick them up. Have managers who actually know their department.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Great people and Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CD TECH in West Des Moines, IA
    Current Employee - CD TECH in West Des Moines, IA

    I have been working at Sears full-time (less than a year)

    Pros

    Excellent benefits, good wages, very supportive staff and fair disciplinary action.

    Cons

    Could be a bit far from where you live to work there, but it is worth the trip.

    Advice to ManagementAdvice

    Keep up the great work! Being a part of a team sometimes means that you, as the manager, have to play a lesser roll and let your team members shine. Most of you do this, it is excellent management. Makes us all feel that we are a part of a growing business. Let's make this year the best customer service year ever!

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    The people I worked with where great but benefits and management where horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Call Center Representative in West Des Moines, IA
    Current Employee - Call Center Representative in West Des Moines, IA

    I have been working at Sears

    Pros

    Lots of down time in off season. Fellow colleagues are great to work with. Will sometimes let you read or listen to music when slow. If you don't care about how many hours you work or your pay it is a fun place to work because the people are great.

    Cons

    Always cutting hours when not busy and moving people to different departments. Out sources alot of the calls and chats which leads to upset customers. I had 6 different managers in 15 months cause the made u move around. Very micromanaged. If the service level is to good for an hour the make people go home. For vacation time u only get a week and you only start earning it after one yeah.

    Advice to ManagementAdvice

    Need better pay, benifits and 40 hours a week. Need to not outsource. Also need opportunities to increase pay and grow with the company. I worked in 6 different jobs in 15 months and only one job had a higher pay rate

    Doesn't Recommend
  8.  

    Automotive tires & battery sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Automotive Product Specialist in West Des Moines, IA
    Current Employee - Automotive Product Specialist in West Des Moines, IA

    I have been working at Sears

    Pros

    easy to be hired, as long as you pass a minimal background check and drug screen. About the only thing to get you fired is bad attendance & theft. Do your job, don't hassle management and they won't hassle you. Experience is portable, multiple call centers in Des Moines, and across the country. Always a job if you want it.

    Cons

    very little upward mobility opportunity. They constantly push showing empathy with the customer and customer satisfaction. I reality customer empathy is simply a tool to de-escalate an upset customer. The call center that is pretty much all you get. Its a place where good orders that go bad are told to call. Simply awful at advertising sales and there may be only 3 in a store. A lot of calls are for out of stock items, and delivery that is not timely. Technology, web site, extremely slow, to the point customers tell you how bad it is. Completely shuts down frequently.

    Advice to ManagementAdvice

    When the floor is told something is going to happen, make it happen in a timely manner. Stop the crap of we are working on that, with no definite date. Find a way to provide performance incentive pay and seniority pay. Stop the silly games and contest, it just looks like you are wasting time that you could be on the floor helping us. It lowers moral a lot when the top sales people in a group are paid the same as the lower to non sales achievers and new people just on the floor.

  9. 1 person found this helpful  

    Sears Call Center in West Des Moines, IA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Team Manager in West Des Moines, IA
    Current Employee - Team Manager in West Des Moines, IA

    I have been working at Sears

    Pros

    The Sears call center felt more like a corporate environment than a call center. Employees were empowered to satisfy the customer and employees at the call center associate level were compensated well at $11 an hour for just having a high school degree. That made it easier to be their manager because most wanted to be there.

    Cons

    The communication between other offices and departments at Sears was poor. It was not very organized to call some of the people we had to deal with and some people had no idea my department existed. I also worked in a new department that had no way of seeing our sales figures and had no goals. Somewhat chaotic, but still able to get the job done.

    Advice to ManagementAdvice

    When launching a new department for the call center, ensure all loose ends are tied up and employees have exact figures and metrics to rate themselves by.

    Recommends
    No opinion of CEO

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