Secure-24

www.secure-24.com
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Secure-24 Reviews

Updated February 3, 2015
Updated February 3, 2015
43 Reviews
3.1
43 Reviews
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Mike Jennings
16 Ratings

Employee Reviews

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  1. 9 people found this helpful  

    Same Issues, Different Day.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Engineer in Southfield, MI
    Current Employee - Systems Engineer in Southfield, MI

    I have been working at Secure-24 full-time (more than 3 years)

    Pros

    At one time, this company had great potential, but that all changed once they were bought.

    - If you are young in your career, you get the ability to touch a lot of new technologies.
    - There is opportunity for training.
    - Health benefits are very good.
    - For the most part, the company is quite flexible.

    Cons

    I'd like to start off by saying that it is VERY obvious that most of the extremely positive reviews on this site are 100% written by senior management or so called "lifers" at Secure-24. Their blinded vision and continuous denial of problems are exactly what's wrong with the company.

    - Management and Leadership are very poor.
    - Empty promises are common here. It seems management has become very efficient at keeping unhappy employees from leaving by promising them promotions and future plans. Unfortunately for the employees, 99.9% of these plans never happen.
    - Quality of life is very poor. There is an unwritten expectation that you must be available to work 24/7/365.
    - Immature and dramatic environment. Facebook and rumor mills run this office. If you become an employee, do yourself a HUGE favor and don't add anyone to your social accounts. The only downfall of not adding everyone is that you'll be branded unsocial for the duration of your career.
    - Lack of work ethic and skill leads to promotions at this company. If you're useless in one department, you'll be promoted to a Team Lead or Manager in another or better still, they'll create a position for you that holds no value and makes no sense.
    - The men in this office spend more time trying to score with the female employees rather than focusing on "actual" work.
    - The ego of the sale team and upper management is almost pathetic.
    - If you are a "golden boy" or an "attractive female” you are automatically exempt from all disciplinary actions and pretty much can get away with whatever you'd like.
    - The overall attitude of people in this office is very poor. Most people are miserable and never seem to want to help each other. The tone of some emails is very unprofessional and would not be tolerated in an enterprise level organization.
    - It's all about "I" and not about "We". Employees here excel at taking credit for others' work.
    - This company seems to focus on quantity and not quality in their hiring process.

    Advice to ManagementAdvice

    - Try paying attention to your so called "valued" employees and their wellbeing.
    - Instead of having a company outing that involves drinking and venting about the company, try solving the issues and cut the dead weight. The following day, the problems STILL exist.
    - HR is a joke in most cases. Hold people accountable for their actions, both professionally and personally in the workplace. Enough with the inadequate slaps on the wrists and putting people on a "PIP". These actions solve nothing. Employees are quite aware who the pushovers are in the office and they take advantage of it daily.
    - Out with the old, in with the new. There are so many grandfathered employees here that provide no value. Bring in quality resources.
    - How about a competitive pay scale? There are part time jobs out there that pay more than what IOC workers are getting paid.
    - Actually "listen" to the feedback!
    - Pay very close attention to the local job market. Secure-24 can no longer get by on providing less than adequate salaries for their employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 5 people found this helpful  

    Great place to work IF you can handle it, explanation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Secure-24 full-time

    Pros

    Unlimited PTO as long as you get it approved...lol this is just to stop everyone from taking off their use it or lose it days at the end of the year. Guess what, now you have no days and nothing they need to pay out if you get let go.

    Cons

    Reading the review placed on April 16, 2014 is what made me want to make an account to post my review. This “review” posted on April 16, 2014. Was clearly written by upper management at Secure-24 posing as someone just hired in the past year. Some of these exact phrases in the pros and cons were given to me during my interview process. What really tipped me off was the title. “IF you can handle it” the so called “good” people at Secure-24 described in that review are the ones that never question anything no matter how unethical and have been brainwashed into thinking “handling it” is a badge of honor at Secure-24 without regard to your personal life, morals, and health. If you question your expectations (which change daily) you obviously can’t “handle it” and are shunned by all drunk on the kool aid. Trust no one.

    “Everyday is a learning experience” It sure is when Secure-24 is your first job which is most of the staff here. You ever hear the expression that goes something like if you want to be a piano teacher you just have to be one lesson ahead of your students? You will learn all kinds of great things like how to make up excuses to customers and how to pass the buck and responsibility to anyone and everyone but you. If you can successfully learn these things you will go far at Secure-24, maybe even become a director or VP of something here. There was a mass layoff months ago and recruiters are circling this place like sharks scooping up the last few decent people while management herds in young, wide eyed kids who can “handle it”

    Bottom line if you are an experienced individual don’t be lured in. Leave the sweatshop work to the kids.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    Don't believe the hype

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer in Southfield, MI
    Current Employee - Engineer in Southfield, MI

    I have been working at Secure-24 full-time (more than 3 years)

    Pros

    Good co workers, usually.
    100% benefits but I am sure that is the next to go.

    Cons

    After reading the latest “positive” reviews I felt the need to add mine. Don’t the most recent positive reviews sound like they were written by the same person? Most likely someone on the inside trying to keep people from getting scared away.

    The blame game is rampant here. The lowest guy on the totem pole is always at fault with no regard to possibly upper management is the issue. (not including the original founders who are now board members) Of course not, pretty fishy that out of the 50+ layoffs the past month none of the upper management that hangs out together on the weekends was touched. The workerbees had to suffer while the people that caused this mess still prosper and puff up their chests as so called “leaders”.

    All the previous negative reviews are true; the positives are the one to question. Worst decision of my life to come here I hope to get out soon as do others.

    Advice to ManagementAdvice

    none - good luck to you

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 6 people found this helpful  

    Horrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Consultant in Detroit, MI
    Current Employee - Senior Consultant in Detroit, MI

    I have been working at Secure-24 full-time (more than 3 years)

    Pros

    There are no Pro's, this company is rapidly declining.

    Cons

    This company was ran by children, managers that have bad reputations through out the Detroit metro area. They ran the company so poorly that it is now owned by a holding company and they've done mass lay-offs in the month of September.

    Advice to ManagementAdvice

    Replace your self with qualified, experienced management staff. I hope the new owners realize this and execute on this plan.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 8 people found this helpful  

    Secure-24 Lay-offs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Secure-24 (more than 3 years)

    Pros

    There are no " Pros " The future of S-24 is uncertain.

    Cons

    As of 9/18/2013 approximately 50 employees were laid off this week. Why? The Executive Leadership made poor choices throughout 2012 and 2013 that lead this mass layoff. The straw that broke the camels back was that the banks that hold S-24 loans demanded that the board institute layoffs immediately. S-24 had tremendous growth in Sales in 2013 but these deals were structured so that huge expenditures for IT hardware in these deals were financed over a period of years. This means very little money upfront, profit is not realized until 2 or 3 years later. Enough of these deals made S-24 cash poor. S-24 leadership did not manage the type of deals sales was bringing in. The result, Layoff's.

    Advice to ManagementAdvice

    What happened to the culture and being good stewards? The leadership in the past valued trust and loyalty, it is now non-existent. Leadership portrayed the attribute of being Socially Conscious, with the layoff's they appear irresponsible, They hired over 75 people in the last 6 months and then layoff key employees, just to save money.... that stinks...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 5 people found this helpful  

    Senior Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Engineer in Southfield, MI
    Former Employee - Senior Engineer in Southfield, MI

    I worked at Secure-24 full-time (less than a year)

    Pros

    They have a great recruiter and the company is represented well from the outside.

    Cons

    This company has very poor management. The directors are very young and inexperienced. The sales department is desperate at times; misrepresenting the company services, almost to an unethical level. Almost everyone I know has left the company or wants to leave.

    Advice to ManagementAdvice

    Hire experienced managers and move out of the way.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 5 people found this helpful  

    Can't overcome its growing pains.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Secure-24

    Pros

    If you're just starting out, it's a good place to get some experience. Interesting co-workers on the operations side.

    Cons

    Secure-24 is a company that is unable or unwilling to execute to create a better environment. The flexibility they talk about is countered by long working hours to fix the constant issues that arise. A serious disconnect exists between sales and operations. Sales has no accountability to deliver good deals and simply goes for the money while leaving operations to work like crazy to deliver on the promises the sales team has made.

    While some new hires are trying to turn things around, the majority of senior management are still former engineers that have limited experience outside of Secure-24 which has led to an inability to change. Employees that come to the table with new ideas are typically ignored or pushed out of the company. Anyone considering employment here should do their research and take a look at the droves of employees that have recently left. Get *all* compensation promises in writing.

    Advice to ManagementAdvice

    Take accountability and reign in your sales team. Offer compensation plans in line with the market.

    Doesn't Recommend
    Disapproves of CEO
  9. 1 person found this helpful  

    People are great processes suck could use revamping

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Secure-24

    Pros

    People are great they give you the help you need
    Benefits are awesome cant beat them

    Cons

    Processes inside the company suck they keep changing titles and moving people around so people have no idea who is who on a day to day basis. Communication between the teams suck which makes it impossible to get anything done. Project managers and client managers are the weakest link in the company, even sales will sell you stuff that is impossible to deliver.

    Advice to ManagementAdvice

    Keep your team informed on issues that greatly effect your team. Sure up the processes and make sure everyone is on the same page so processes dont get broken.

    Doesn't Recommend
    Negative Outlook
  10. 3 people found this helpful  

    Lots of hours and project deadlines

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Secure-24 full-time (less than a year)

    Pros

    Free fruit and casual attire

    Cons

    no work life balance to be had

    Advice to ManagementAdvice

    no time off policies

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 6 people found this helpful  

    A struggling company that may never grow out of its growing pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineer in Southfield, MI
    Former Employee - Engineer in Southfield, MI

    I worked at Secure-24 full-time (more than 3 years)

    Pros

    Busy environment, you won't ever be bored.

    Young and vibrant workforce, lots of eager faces

    The company made significant capital investments on the infrastructure in the past, so it's a good opportunity to learn how a large hosting provider works

    Cons

    Unreasonable work expectations, managers implement new shifts (for salaried workers) without consulting with them first. Despite an on call rotation, you will be expected to be available 24/7 and receive flak from your manager if you are not.

    Complete disorganization with currently implemented customers. If you are working on a support team, expect to spend half your day hunting down people who have basic information like IP addresses to accomplish the simplest tasks. Any existing documentation is typically not maintained and out of date a week after it is created, a "knowledge infrastructure" is non-existent.

    Company has shot its reputation in the foot with sloppy work and poorly set expectations with customers (sales will sell them a lie that can't/won't be delivered upon and you, as the engineer, will be left holding the bag in front of an angry client) and many of the "good deals" are searching for the exits, leaving only the worst, low profit customers. Any new deals are scraping the bottom of the barrel for companies who have not heard of S24's bad reputation yet. Deals are getting farther and farther outside of the scope that the infrastructure/engineers are able to support. Management responds by pushing the engineers harder instead of re-evaluating business strategy and infrastructure goals.

    Employee development and growth is given lip service at best. When training is announced it's typically with a very limited budget and spots are first come, first serve, leaving many out in the cold. Environments are typically using 5-10 year old technology, so you will not be exposed to the latest in your daily tasks. Employees are kept in a "product box", if you are on the Linux team, expect to do only Linux and not offered any opportunity to collaborate with other teams & technologies, or even learn how "their side of the house works". I was once told by one of the senior architects that I should be learning anything I want to learn at home. While I do not expect my employer to be fully responsible for keeping me up to date, denying "on the job" training directly conflicts with what you will be told at company meetings, and hear touted to potential customers about development.

    Abysmal management culture. Most managers were promoted from within and do not know anything about management. The ones that are "mentored" are even worse as there are a couple VPs who are absolutely toxic and spread their terrible management styles to those under them. Doesn't look like the VPs will be leaving any time soon, either.

    All this without even mentioning the recent spat of layoffs and seemingly shaky financial ground the company sits upon. What was once a well managed company, fiscally and operationally, is now in the hands of a capital firm that seems more interested in re-sale than building a strong company. The owners who built it into the company it was are gone, along with all the money, which was not shared with anybody who helped them along the way. Expect to hear a lot of lip service to family, while experiencing one of the coldest corporate environments out there on a daily basis.

    The scary thing is there are pockets of the company that do very well because they are shielded from the mess of the day to day operations. Workers in these areas can't understand why the others are so upset, because they think they have a pretty sweet deal. (I suspect these are the people writing the glowing reviews on this site) All this does is cause in-fighting and a lack of worker cohesion, leading to a quicker state of chaos. (as evidenced by a recent company meeting where engineers were engaged in a shouting match over how to handle 60-70 hour work weeks)

    Advice to ManagementAdvice

    Management needs to be thoroughly culled and managers with "turnaround experience" brought in. Business strategy needs to be refocused around sectors that existing infrastructure can support well. If new sectors are desired, there needs to be a collaborative effort from sales all the way down to the engineers to build an infrastructure that can support the new, untried deals. Employees need to be treated like human adults, given domain over their own personal time, and allowed to provide more direction on operations.

    If S24 doesn't recognize it is sinking and do something to turn itself around now, expect a major exodus of all the remaining talent, leaving an empty corporate shell where nobody actually knows anything about what is going on, but they sure do know how to "manage" it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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