Sedgwick Claims Management Services

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Sedgwick Claims Management Services Reviews

Updated February 25, 2015
Updated February 25, 2015
316 Reviews
2.5
316 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sedgwick Claims Management Services President and CEO Dave North
Dave North
151 Ratings

Review Highlights

Pros
  • The company valued a flexible work/life balance along with providing good benefits (in 30 reviews)

  • Good people, supportive management, work-life balance, career development (in 11 reviews)


Cons
  • this is not a company that encourages work/life balance (in 19 reviews)

  • pay is silly for the amount of work you are responsible for (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    The work was fairly boring and monotenous.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sedgwick Claims Management Services

    Pros

    The hours are very good, not much problem when it came to leaving on time.

    Cons

    The work, at least for me, was incredibly boring and unorganized.

    Advice to ManagementAdvice

    Make organization a priority and review what is happening on a weekly basis.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2.  

    The most stressful job you'll ever have

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Disability Representative Senior in Eden Prairie, MN
    Former Employee - Disability Representative Senior in Eden Prairie, MN

    I worked at Sedgwick Claims Management Services full-time (less than a year)

    Pros

    The HR staff is super professional and pleasant to deal with.
    There are location in many places.

    Cons

    The managers and team leaders overall lack the management skills to supervise.
    Policies are not followed across the board and between accounts.
    Certain accounts are incredibly stressful and choose not to fully staff.

    Advice to ManagementAdvice

    Hire managers that aren't afraid to enforce performance standards across the board and leave personal relationships out of the office.
    Pay at market to reduce massive turnover and recruitment of less than stellar talent.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Claims Representative WC - IAP program

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Professional Trainee - IAP
    Current Employee - Claims Professional Trainee - IAP

    I have been working at Sedgwick Claims Management Services full-time (more than a year)

    Pros

    Good opportunity to learn the industry, especially for recent college grads. Regular salary increases while in the IAP program as long as you are meeting your goals. The schedule is flexible.

    Cons

    The job can be very stressful, especially with the volume of work you are assigned. There are a lot of reports/reviews that need to be done on top of your caseload.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    ARE YOU REALLY so desperate you would work for THIS company??? Think twice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Supervisor in Dublin, OH
    Current Employee - Claims Supervisor in Dublin, OH

    I have been working at Sedgwick Claims Management Services

    Pros

    Not a single one Ask anyone who works there - I am unaware of ANYONE in my time there that recommended or brought a friends resume to any of management team's attention(s).

    Cons

    Infinite - but the biggest is the Senior Management is there due to nepotism or friendship - absolutely NOT due to talent OH and if you like an unprofessional office space - get some ink - stop bathing. Every day there is like waiting back stage at a JERRY SPRINGER taping.

    Advice to ManagementAdvice

    Hire ANYONE with management experience or admit you want paper pushers - NOT managers of people or processes.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    GREAT COMPANY TO WORK FOR IF......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sedgwick Claims Management Services

    Pros

    You work a short work week 37.5 hrs, generous PTO and holidays.

    Cons

    No work life balance, not enough staff in the office to get the job done, severe disconnect with team lead as they stand around and do no work.

    Advice to ManagementAdvice

    Train the team lead learn the function and action of the jobs below them so that in times of need they can help.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    National Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Intake
    Current Employee - Claims Intake

    I have been working at Sedgwick Claims Management Services

    Pros

    Some Benefits and PTO Time

    Cons

    Micro management, this company truly takes advantage of every second in there own favor, lack of training, no communication, high expectations with low wages, glorified sweat shop. They give you the required timed training but not quality training then throw you to the wolves. when there's a mess up in a case you were not trained in you are written up, I'm sure this looks bad to Clients but they put it on the employee rather than taking responsibility for there lack of detailed client training. supervisors are Glorified babysitters, some management is lacking in professionalism and business etiquette! May be able to deal with the pressure this company puts on you if Employees were paid in turn for what is expected. Pay is not competitive in this industry.

    Advice to ManagementAdvice

    Serious salary increases need to take place to stop turnover! Salaries are not competitive! If more the time was taken to provide Employees with detailed Client training you would not have to micro manage as much. It's such a waste of time to have paid employees babysitting and monitoring other Employees rather than servicing clients. Streamline your processes. Invest in technology to also help monitor as well as provide more in depth training to lend to being proactive instead if reactive. Provide more flexible schedule options. Provide a company wide process for climbing the internal chain. Provide internal training scheduled during work hours for education hours to work on career with in company and promotions. Value your employees and Give them a career to value not feel like a number and a slave to the rules!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Work-life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Assistant in New York, NY
    Current Employee - Claims Assistant in New York, NY

    I have been working at Sedgwick Claims Management Services full-time (more than 10 years)

    Pros

    401k match, plans to improve company.

    Cons

    Lack of work from home opportunities.

    Advice to ManagementAdvice

    Branch out with more virtual employees

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Good people

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sedgwick Claims Management Services

    Pros

    A lot of good people work there.

    Cons

    Not family friendly or oriented

  10. 1 person found this helpful  

    Phones or nothing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SCR in Jacksonville, FL
    Former Employee - SCR in Jacksonville, FL

    I worked at Sedgwick Claims Management Services

    Pros

    Excellent amount of PTO hours given and the benefits given are top notch. Employees are off every Saturday and Sunday making it nice to be able to spend time with family

    Cons

    Lack of creativity on schedules available, PTO hours are given but very difficult for getting approved, required to use PTO hours if calling out of work, severe lack of employment opportunities if you are in the SCR environment in a call center.

    Advice to ManagementAdvice

    Really take a look at the management structure running the call centers. Increase the pay to be more competitive with other companies doing the same work

    Doesn't Recommend
    Negative Outlook
  11.  

    Top down work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New Albany, OH
    Former Employee - Anonymous Employee in New Albany, OH

    I worked at Sedgwick Claims Management Services

    Pros

    PTO Time, Office Location, Short commute

    Cons

    Lack of HR support. on key personnel issues....unprofessional, demeaning and belittling management approach

    Advice to ManagementAdvice

    Review effectiveness and lack of leadership skills at SVP and Managing Director level

    Doesn't Recommend
    Disapproves of CEO

Sedgwick Claims Management Services Photos

What your desk will look like.
The breakroom.
View from the breakroom.

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