Sedgwick Claims Management Services
2.6 of 5 223 reviews
www.sedgwickcms.com Memphis, TN 1000 to 5000 Employees

Sedgwick Claims Management Services Reviews

Updated Jul 8, 2014
All Employees Current Employees Only

2.6 223 reviews

                             

47% Approve of the CEO

Sedgwick Claims Management Services President and CEO Dave North

Dave North

(120 ratings)

33% of employees recommend this company to a friend
223 Employee Reviews
in

Review Highlights

Pros:
  • "The company valued a flexible work/life balance along with providing good benefits"
    in 22 reviews
  • "Good people, supportive management, work-life balance, career development"
    in 8 reviews
Cons:
  • "The worst part of the job period is the work/life balance"
    in 14 reviews
  • "Low pay for amount of work expected-salaried with no bonuses that I'm aware of, 50"
    in 6 reviews
  • Show more review highlights

Reviews

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    good if you don't mind always feeling behind

    Anonymous Employee (Current Employee)

    ProsGood salary if you really do only work 7 1/2 hrs a day, friendly people, good computer systems, not micromanaged.

    ConsComplex processes, Consistently have more work than you can do in the amount of time you're supposed to be working. Working 9+ hour days, not taking lunch or breaks and still am about a day's worth of work behind.

    Advice to Senior ManagementRe-evaluate the work load vs. the amount of hours you are expecting employees to work. Good amount of PTO but it's difficult to take PTO without falling another full day of work behind.

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    The best call center experience.

    SCR (Current Employee)

    ProsThey care about quality of information. Also take great care of the employees.

    Consno cons, this is a great place to train for your position. EVERY job position has a few areas that don't agree with everyone. However, I have worked in three different call centers in different states and all different employers. Sedgwick is the best by far!

    Advice to Senior ManagementKeep up the good work.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Sedgwick is a great company.

    Anonymous Employee (Current Employee)

    ProsSedgwick is very employee friendly.

    ConsI have nothing negative to say since I like my employer.

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    2 people found this helpful  

    Job will crush your soul

    Anonymous Employee (Former Employee)

    ProsCoworkers are mostly very friendly and competent. The cafeteria is big with lots of options. You are not micro managed to death.

    ConsThe nature of the job is such that people are always lying to you. Almost everyone you talk to is angry with you, before you have even spoken. Many people make unrealistic demands and threaten you with litigation. It is just constant frustration.

    Advice to Senior ManagementPay people more, and let them fill things out more efficiently. The audits are a bit ridiculous.

    No, I would not recommend this company to a friend

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    Good pay and benefits, but

    Anonymous Employee (Current Employee)
    Orlando, FL

    ProsGood pay and benefits, and allows great work/life balance

    ConsNo current growth opportunity, and lacking direction

    Yes, I would recommend this company to a friend

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    Typical TPA

    Claims (Former Employee)
    Tampa, FL

    ProsGenerous amount of PTO, casual work environment

    ConsDepending on the account you will have tough standards that aren't found in other carriers, claim loads, and unprofessional co-workers.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Sedgwick CMS

    Anonymous Employee (Current Employee)

    ProsVery laid back unstressful center

    ConsGrowth a little slower than expected

    Yes, I would recommend this company to a friend

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    Growing pains

    Anonymous Employee (Current Employee)

    ProsMany locations makes commuting easier
    Largest tpa means a lot of different and innovative clients

    ConsWorking at tpa means a lot of non-insurance people are hired to oversee technical people which makes technical jobs harder

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    One company, good slogan but to many cliques with promotions of persons that do not work

    Claims Examiner I (Current Employee)
    Lakeland, FL

    ProsSome coworkers are pleasant , only to few.

    ConsOne company, good slogan but to many cliques with promotions of persons that do not have the qualifications and do not have good work ethic. There is an impossible amount of work and the harder you work to get out from the load, more is assigned. There needs to be a more even distribution. If the distribution of work load and recognition for those who do work hard and perform, was recognized both verbally and monetarily, it would be a good place to work.
    Long hours
    Heavy work load
    Low wages no incentive for advancement.

    Advice to Senior ManagementDistribute work load more evenly. Recognize those who work hard and perform on a daily basis and reward them accordingly and you will have dedicated employees. Don't and they will look elsewhere for the opportunity for recognition and appropriate pay for work required.

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    • Approves of CEO

     

    Decent Company

    Anonymous Employee (Current Employee)

    ProsWork 7.5 hour days. Flex Time. Option of working 4 day weeks if you're an Examiner or above. Good benefits, decent pay. The co-workers are all super nice. Growing company. #1 Third Party Administrator.

    ConsHigh and unrealistic workload. Demands demand attention to detail that requires time that you just don't have at this job.

    Advice to Senior ManagementTry to offer work-from-home options. I believe people would be willing to work longer hours (due to no commute) for the same pay and would actually get more work done and give you a better quality product.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at Sedgwick Claims Management Services reviews and ratings — including employee satisfaction and approval rating for Sedgwick Claims Management Services CEO Dave North. All 223 reviews posted anonymously by Sedgwick Claims Management Services employees.