Sedgwick Claims Management Services

  www.sedgwickcms.com
  www.sedgwickcms.com

Sedgwick Claims Management Services Reviews

Updated December 14, 2014
Updated December 14, 2014
281 Reviews
2.5
281 Reviews
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Sedgwick Claims Management Services President and CEO Dave North
Dave North
138 Ratings

Review Highlights

Pros
  • The company valued a flexible work/life balance along with providing good benefits (in 30 reviews)

  • Good people, supportive management, work-life balance, career development (in 11 reviews)


Cons
  • this is not a company that encourages work/life balance (in 19 reviews)

  • pay is silly for the amount of work you are responsible for (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Decent benefits, below average wages/salaries for the work/case load, poor communication, management and employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Disability Examiner in Coralville, IA
    Current Employee - Disability Examiner in Coralville, IA

    I have been working at Sedgwick Claims Management Services full-time (less than an year)

    Pros

    -Benefits and PTO
    -Relaxed, casual work environment
    -Not physically demanding work
    -Promote from within (so they "claim")

    Cons

    -Highly stressful
    -High expectation and work load
    -High turnover rates
    -Micromanaging at its finest
    -Lack of transparency from management down to employees
    -Working as a third-party representative of a larger corporation that Sedgwick is managing claims for

    Advice to ManagementAdvice

    -More transparency
    -Better communication
    -Better training
    -Better preparation

    Doesn't Recommend
    Neutral Outlook
  2.  

    High stress adjuster position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Claims Adjuster in Chicago, IL
    Former Employee - Senior Claims Adjuster in Chicago, IL

    I worked at Sedgwick Claims Management Services

    Pros

    Generous PTO, good systems, opportunites for growth, some reasonable clients and some decent managers

    Cons

    Hard to take PTO as expectations are tremendous and tons of pressure to keep current. Salary average but workload high. "Stuff rolls down hill" and Team Leaders can make life tolerable or hell. Some team leaders/supervisors difficult to work with too often.

    Advice to ManagementAdvice

    Pay more than lip service to "work-life balance" and compensate for perormance and workload, not just senority.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    The local office was a nicely furnished sweat shop for most employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Examiner in Saint Louis, MO
    Former Employee - Claims Examiner in Saint Louis, MO

    I worked at Sedgwick Claims Management Services

    Pros

    Pay and benefits were decent, and the office location was conveniently located by a major highway. It was also located in an upscale office park, in a nice suburb. And there were many nice, capable people working there.

    Cons

    Management was heavy-handed and primarily focused on high production and audit numbers. While pushing talent to maintain high standards for quality, management often assigned examiners more work than they could handle comfortably (except for the "favored few"). . Our office always seemed to be short-staffed, due to higher than average turnover and difficulty in finding qualified candidates who wanted to work there.

    Advice to ManagementAdvice

    Remember that management by fear and intimidation does not inspire any long-term loyalty or commitment.
    Don't talk about promoting teamwork while obviously looking out for yourself with your own conduct. Again, this does not inspire or motivate most workers for long.
    Don't talk about fairness to all while playing favorites with your underlings - people can see right through it. . .

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Company overworks and underpays their top employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sedgwick Claims Management Services full-time (more than an year)

    Pros

    Unable to think of anything real good, even the coffee was bad.

    Cons

    Everything was nitpicked, even the number of times you went to the bathroom. Claims a work/life balance with importance of the family but OT was forced even if you were caught up. Company worries more about diversity than quality. Handful of professionals carry the weight while others show up late, take long lunches and leave early.

    Advice to ManagementAdvice

    Learn how to lead.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Disability Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sedgwick Claims Management Services

    Pros

    Benefits, work/life balance, co-workers, work hours.

    Cons

    Salary too low for experienced employees. Training could be better.

    Advice to ManagementAdvice

    Stop micro-managing.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Looks great on an interview, not a job for everybody.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Examiner I in Minneapolis, MN
    Current Employee - Claims Examiner I in Minneapolis, MN

    I have been working at Sedgwick Claims Management Services full-time (less than an year)

    Pros

    Intelligent, personable co-workers. A job that looks great on a resume and a job that will be very useful in future interviews.

    Cons

    Difficult to use the generous amount of PTO given. You will need to work extra hours and be overwhelmed upon returning to the office.

    Advice to ManagementAdvice

    Lighten up the case load for examiners or pay them more to compensate fairly for the amount of work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    SedgwickCMS was a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - QA II in Columbus, OH
    Former Employee - QA II in Columbus, OH

    I worked at Sedgwick Claims Management Services full-time (more than 3 years)

    Pros

    Great place to work. Great benefits. Great work/life balance.

    Cons

    Non that I can really thing of. Sedgwick has a lot of bright, talented individuals working for them.

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
  9.  

    Claims Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Representative in Dallas, TX
    Current Employee - Claims Representative in Dallas, TX

    I have been working at Sedgwick Claims Management Services full-time (more than 3 years)

    Pros

    Great place to learn the workers comp/non-subscriber field and get your foot in the door, decent benefits and flexible work schedules.

    Cons

    work overload and having to report to so many people makes work days very stressful and overwhelming.

    Advice to ManagementAdvice

    better organization from outside vendors such as bill review, they should be there to help make the adjusters work life easier but it's the complete opposite.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Claims Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Representative
    Current Employee - Claims Representative

    I have been working at Sedgwick Claims Management Services full-time (less than an year)

    Pros

    Training program called IAP, great PTO, pay for your insurance education, and great colleagues

    Cons

    Starting pay is very low, no career advancement opportunities, and even though you get a lot of PTO you get back and work the hours your were gone just to catch up.

    Advice to ManagementAdvice

    Management wants to find ways to increase retention without increasing pay or increasing coverage when people are on PTO. I think they should abandon that idea and just give monetary incentives for people who take on more claims and allow for the trade in of PTO for cash.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    inconsistent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claim Supervisor in Atlanta, GA
    Former Employee - Claim Supervisor in Atlanta, GA

    I worked at Sedgwick Claims Management Services full-time (more than 5 years)

    Pros

    well, benefits were pretty good

    Cons

    this is not a company that encourages work/life balance

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Sedgwick Claims Management Services Photos

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The breakroom.
View from the breakroom.

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