Sedgwick Claims Management Services

www.sedgwickcms.com

Sedgwick Claims Management Services Reviews

Updated January 30, 2015
Updated January 30, 2015
305 Reviews
2.5
305 Reviews
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Sedgwick Claims Management Services President and CEO Dave North
Dave North
146 Ratings

Review Highlights

Pros
  • The company valued a flexible work/life balance along with providing good benefits (in 30 reviews)

  • Good people, supportive management, work-life balance, career development (in 11 reviews)


Cons
  • this is not a company that encourages work/life balance (in 19 reviews)

  • pay is silly for the amount of work you are responsible for (in 10 reviews)

More Highlights

Employee Reviews

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  1.  

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Examiner in Walnut Creek, CA
    Former Employee - Claims Examiner in Walnut Creek, CA

    I worked at Sedgwick Claims Management Services as a contractor (more than a year)

    Pros

    Salary is good for position.

    Cons

    No opportunity for contractors to advance to permanent employment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    The local office was a nicely furnished sweat shop for most employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Examiner in Saint Louis, MO
    Former Employee - Claims Examiner in Saint Louis, MO

    I worked at Sedgwick Claims Management Services

    Pros

    Pay and benefits were decent, and the office location was conveniently located by a major highway. It was also located in an upscale office park, in a nice suburb. And there were many nice, capable people working there.

    Cons

    Management was heavy-handed and primarily focused on high production and audit numbers. While pushing talent to maintain high standards for quality, management often assigned examiners more work than they could handle comfortably (except for the "favored few"). . Our office always seemed to be short-staffed, due to higher than average turnover and difficulty in finding qualified candidates who wanted to work there.

    Advice to ManagementAdvice

    Remember that management by fear and intimidation does not inspire any long-term loyalty or commitment.
    Don't talk about promoting teamwork while obviously looking out for yourself with your own conduct. Again, this does not inspire or motivate most workers for long.
    Don't talk about fairness to all while playing favorites with your underlings - people can see right through it. . .

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    High stress adjuster position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Claims Adjuster in Chicago, IL
    Former Employee - Senior Claims Adjuster in Chicago, IL

    I worked at Sedgwick Claims Management Services

    Pros

    Generous PTO, good systems, opportunites for growth, some reasonable clients and some decent managers

    Cons

    Hard to take PTO as expectations are tremendous and tons of pressure to keep current. Salary average but workload high. "Stuff rolls down hill" and Team Leaders can make life tolerable or hell. Some team leaders/supervisors difficult to work with too often.

    Advice to ManagementAdvice

    Pay more than lip service to "work-life balance" and compensate for perormance and workload, not just senority.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Disability Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sedgwick Claims Management Services

    Pros

    Benefits, work/life balance, co-workers, work hours.

    Cons

    Salary too low for experienced employees. Training could be better.

    Advice to ManagementAdvice

    Stop micro-managing.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Claims Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Representative
    Current Employee - Claims Representative

    I have been working at Sedgwick Claims Management Services full-time (less than a year)

    Pros

    Training program called IAP, great PTO, pay for your insurance education, and great colleagues

    Cons

    Starting pay is very low, no career advancement opportunities, and even though you get a lot of PTO you get back and work the hours your were gone just to catch up.

    Advice to ManagementAdvice

    Management wants to find ways to increase retention without increasing pay or increasing coverage when people are on PTO. I think they should abandon that idea and just give monetary incentives for people who take on more claims and allow for the trade in of PTO for cash.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Wish I'd Never Accepted Employment Offer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Examiner
    Current Employee - Claims Examiner

    I have been working at Sedgwick Claims Management Services full-time

    Pros

    Co-workers ("colleagues" in Sedgwick speak) are friendly and usually helpful
    PTO is good, but no more generous than other employers in the insurance industry
    Easy to use system

    Cons

    Extremely high work load makes for 6 day work week
    Assigned claims even when on PTO
    Return from even a short PTO to an out of control desk
    File auditors lack any common sense
    Team leaders give minimal direction and don't bother reading file notes before criticizing work
    Dismal pay and no monetary bonus. Bonus for 2014 is again allowing employees to wear jeans and tennis shoes
    Ready, shoot, aim upper management mentality
    Absolutely no upward mobility

    Advice to ManagementAdvice

    Focus on employee retention by addressing low salary and high case loads. If you're going to pay employees below the industry average, at least allow employees to maintain a good work/life balance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Claims Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Representative in Dallas, TX
    Current Employee - Claims Representative in Dallas, TX

    I have been working at Sedgwick Claims Management Services full-time (more than 3 years)

    Pros

    Great place to learn the workers comp/non-subscriber field and get your foot in the door, decent benefits and flexible work schedules.

    Cons

    work overload and having to report to so many people makes work days very stressful and overwhelming.

    Advice to ManagementAdvice

    better organization from outside vendors such as bill review, they should be there to help make the adjusters work life easier but it's the complete opposite.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    SedgwickCMS was a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - QA II in Columbus, OH
    Former Employee - QA II in Columbus, OH

    I worked at Sedgwick Claims Management Services full-time (more than 3 years)

    Pros

    Great place to work. Great benefits. Great work/life balance.

    Cons

    Non that I can really thing of. Sedgwick has a lot of bright, talented individuals working for them.

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
  10. 1 person found this helpful  

    Dishonest Recruitment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Examiner III in Seattle, WA
    Former Employee - Claims Examiner III in Seattle, WA

    I worked at Sedgwick Claims Management Services

    Pros

    Salaries are fair and at market rate. Company has office activities on a regular basis to promote team building. Some of coworkers were great!

    Cons

    Employer needs to be honest about working conditions at time of interview. Software is 20 years outdated and you can only use one software at a time without system crashing and more time is spent waiting on software to process request than performing job in a day. Company expects employees to spend their weekends and evenings compensating for poor performance of software. Company's response was to tell all employees that they just needed to be more efficient. Poor training. Depending upon who you ask, you will probably receive as many different answers to same question. Workload unmanageable. Unit understaffed, yet company eliminated half of positions.

    Advice to ManagementAdvice

    Management needs to set realistic goals and staff accordingly. If unable to update software, need to return to paper files to increase productivity and allow employees and life outside of work.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Work life balance nonexistent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Assistant
    Current Employee - Claims Assistant

    I have been working at Sedgwick Claims Management Services

    Pros

    Generous PTO, office hours decent

    Cons

    Extended work hours, High production expectation, OT is basically expected.

    Advice to ManagementAdvice

    Hire

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Sedgwick Claims Management Services Photos

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