Sedgwick Claims Management Services

  www.sedgwickcms.com
  www.sedgwickcms.com

Sedgwick Claims Management Services Reviews

Updated December 14, 2014
Updated December 14, 2014
281 Reviews
2.6
281 Reviews
Rating Trends

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Approve of CEO
Sedgwick Claims Management Services President and CEO Dave North
Dave North
138 Ratings

Review Highlights

Pros
  • The company valued a flexible work/life balance along with providing good benefits (in 30 reviews)

  • Good people, supportive management, work-life balance, career development (in 11 reviews)


Cons
  • this is not a company that encourages work/life balance (in 19 reviews)

  • pay is silly for the amount of work you are responsible for (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I gained great experiences working here. Seeing many different views in a corporate environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sedgwick Claims Management Services full-time

    Pros

    I enjoyed working with a few co-workers, such as the managers I assisted. I gained a lot of experiences working here, wearing many hats.

    Cons

    Too much micro-managing and I unfortunately got harassed for not doing work properly that is being asked. Had to ask and clarify many times to understand what is needed. While other co-workers I asked if they were treated this way were not. So unfair management practices. So much confusion. They also offshore some of their work here.

    Advice to ManagementAdvice

    Have better communication during meetings of what should take place. Listen to everyone's side of the story.

    No opinion of CEO
  2.  

    Support your leadership team......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sedgwick Claims Management Services full-time (more than an year)

    Pros

    PTO allotment is fair and generous

    Cons

    Business decisions are all run thru CR...slowing progress and productivity

    Advice to ManagementAdvice

    Support your management team...don't let Colleague Resources run the business

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Service Center Team Lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Center Team Lead in Orlando, FL
    Current Employee - Service Center Team Lead in Orlando, FL

    I have been working at Sedgwick Claims Management Services full-time (more than an year)

    Pros

    Great Time off
    Work/Life balance
    Great Manager
    Compensation

    Cons

    Typical Call Center environment with lots of gossiping and tattling.

    Advice to ManagementAdvice

    Remove CR phone rooms and limit access to CR, too many unnecesaary complaints.

    Recommends
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Poor Work -Life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - LOA Coordinator
    Current Employee - LOA Coordinator

    I have been working at Sedgwick Claims Management Services full-time (more than an year)

    Pros

    Sedgwick offers good benefits and decent compensation

    Cons

    You have to work overtime in order to take PTO, because there is low PTO coverage

    Advice to ManagementAdvice

    Consider hiring floating employees for coverage

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Ugh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sedgwick Claims Management Services

    Pros

    Good paid time off. I have beard that the experience is based on the client the office works for. A different client may be better to work for.

    Cons

    Ridiculous work loads, most of the people I work with work 60+ hours per week just to keep their heads above water. They do not receive overtime for their efforts because they are salaried employees. The compensation does not match the effort needed to succeed.

    Advice to ManagementAdvice

    Pay your employees fairly.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Hard to Be Positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sedgwick Claims Management Services

    Pros

    There are benefits. They are not the best, but they do exist and are decent.

    Cons

    Salary on low end. Production expectations are unrealistic and then if you work fast, but make any mistakes, you get punished with audit scores. There are few who can accomplish these demands. It's a constant, day to day feeling of stress, frustration and like you just aren't good enough. The hours are long due to the excessive demands and then you go home feeling completely spent. Work life balance? They are surely joking about that one. If you are intelligent and conscientious or if you need to have any feeling of satisfaction from your work, this is not the place for you. Training is done by other employees who are already too busy with their own work. So, you even start off on shaky ground. I'm not sure what they mean by personal growth. I feel very much like personal decline and I have never felt so depressed with my work situation. I realize that I should only speak for myself here, but honestly, most of the people that I work with have shared similar feelings with me. It's constant complaining and the complaints are valid.

    Doesn't Recommend
    Disapproves of CEO
  8.  

    A hectic place to wortk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Examiner II in Philadelphia, PA
    Former Employee - Claims Examiner II in Philadelphia, PA

    I worked at Sedgwick Claims Management Services as a contractor (less than an year)

    Pros

    fast paced and very demanding

    Cons

    staying caught up with work

    Advice to ManagementAdvice

    nothing to add to this description

    Doesn't Recommend
    Neutral Outlook
  9. 2 people found this helpful  

    Overloaded.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sedgwick Claims Management Services

    Pros

    PTO and flexible working hours. The benefits other than salary are great. PTO is probably the part of the benefits.

    Cons

    Compensation does not equal work load. The PTO is great but getting caught up after taking PTO takes the better part of a week.

    Advice to ManagementAdvice

    None

    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Great Work Setting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sedgwick Claims Management Services full-time (less than an year)

    Pros

    Training, benefits, and compensation

    Cons

    Leadership, company policies and work hours

  11. 1 person found this helpful  

    I worked at Sedgwick Claims Management Services full-time (more than an year)

    Pros

    Benefits are great. Starting salary is descent.

    Cons

    During interviews, managers and leads should inform potential employee about their training process, especially the tests that are given while going through and after training. I think there should be at least 8 weeks of training.

    Advice to ManagementAdvice

    Most Managers, especially females are snobs, They give you unfriendly gestures. Seems like a lot of intimidation there by female employees. Not all (females) but some of them.

    Doesn't Recommend
    No opinion of CEO

Sedgwick Claims Management Services Photos

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