Sedgwick Claims Management Services

  www.sedgwickcms.com
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Sedgwick Claims Management Services Reviews

Updated August 12, 2014
Updated August 12, 2014
239 Reviews

2.6
239 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sedgwick Claims Management Services President and CEO Dave North
Dave North
127 Ratings

Review Highlights

Pros
  • The company valued a flexible work/life balance along with providing good benefits (in 25 reviews)

  • Good people, supportive management, work-life balance, career development (in 9 reviews)


Cons
  • The worst part of the job period is the work/life balance (in 16 reviews)

  • Other offices truly do not embody the core values of the company, employees are overworked, stressed, and truly have no work life balance (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Lacking in the intern department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sedgwick Claims Management Services as an intern

    Pros

    Fair work load, Easy going.

    Cons

    Terrible HR, Had to find out the hard way about not getting paid on time. Monotonous

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    OK place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Work Comp Adjuster
    Former Employee - Work Comp Adjuster

    I worked at Sedgwick Claims Management Services full-time for less than a year

    Pros

    There was a lot of great people I worked with and it made the impossible amount of work you were expected to accomplish, a bit more bearable, even though you could not ever be caught up.

    Cons

    There was an enormous amount of work that is expected of everyone, and it can be very defeating to have most of your days end without a feeling of accomplishment.

    Advice to ManagementAdvice

    Walk a mile in the shoes of each and every adjuster.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    Great company to work for; very accommodating.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Claims Specialist  in  Los Angeles, CA
    Former Employee - Senior Claims Specialist in Los Angeles, CA

    I worked at Sedgwick Claims Management Services full-time for more than 3 years

    Pros

    Appropriate salary; good working conditions; flexibility with hours; fair benefits; great colleagues.

    Cons

    poor salary increases; no bonuses.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    IT APPLICATION ANALYST

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sedgwick Claims Management Services

    Pros

    Bosses are real nice. Nice and quite you could actually get work done.

    Cons

    6 month contract turns into a 9 months. Make sure you get top dollar hourly pay before

    Advice to ManagementAdvice

    From time-to-time I some gratitude would be nice,

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Slavery sweat shop

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sedgwick Claims Management Services

    Pros

    PTO is a fair amount .benefit package is reasonable .Company parties are usually at nice places.does have work from home opurtunities

    Cons

    Mangement is HORRIBLE!!!!! Team leads are not on same page.They are lazy they are allowed to lie on you.they hold you to a very high expectation but do not follow there own advise.Raises are pennies and they find all kinds of reasons not to give you one. They do not promote within so no matter how excellent of work you do if u dont apply u will be overlooked.HR is HORRIBLE..there is no communication at all new hires are clueless on process cause HR and Mangement wont tell ya nothing.They brag that there revenue are in the billion dollars but yet they over work u and under pay you. The caseloads are very high for one person.so if you want to be over worked under paid no breaks no reconition then this is your job.clamaints are rude a needy and sedgwick allows the client to run the show .so what they say goes.

  7. 1 person found this helpful  

    It's an ok job at an ok company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Disability Representative Senior  in  Chicago, IL
    Current Employee - Disability Representative Senior in Chicago, IL

    I have been working at Sedgwick Claims Management Services full-time for more than 3 years

    Pros

    Decent Salary for the position, the office culture is gossipy but so is every other office I've worked in, tollerable job if you are just here to pay your bills

    Cons

    No advancement, they will work you to the bone. If you are on-time, efficient, and positive they will reward you with more work, more work, and more work.

    Advice to ManagementAdvice

    Stop treating examiiners like donkeys. We do not need more of the same work, people who excel should be challenged with different work that might expand their horizons and make them motre useful to the company.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Stay away!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Orlando, FL
    Current Employee - Customer Service Representative in Orlando, FL

    I have been working at Sedgwick Claims Management Services full-time for less than a year

    Pros

    Pay, work/life balance and PTO

    Cons

    Computer system, micromanagement, its very easy to get fired from here. One track disciplinary system.

    Doesn't Recommend
    Neutral Outlook
  9. 1 person found this helpful  

    IT Applications Asc

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Applications Associate  in  Memphis, TN
    Former Employee - IT Applications Associate in Memphis, TN

    I worked at Sedgwick Claims Management Services full-time for more than a year

    Pros

    experience, independence, and work/life balance

    Cons

    No leadership really. No one had time to REALLY help me learn Progress 4GL even though they knew I did not Progress 4GL or PHP experience. I put forth a good effort but most of the Senior Level Developer did not & the Management was never really help.

    Advice to ManagementAdvice

    TRAIN YOUR NEW EMPLOYEES

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Too many claims & NO recognition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Examiner
    Current Employee - Claims Examiner

    I have been working at Sedgwick Claims Management Services full-time

    Pros

    The amount of paid time off (but hard to use it) . They have remote/home worker opportunities which are necessary otherwise you have office distractions and can't handle the volume.

    Cons

    The volume of claims is not manageable & forget quality. You are paid approximately 25% less than an insurance carrier. There is no incentive to work hard they will not reward someone near the top of their salary grade. There are no bonuses to reward top performers. There are major discrepancies of claim loads within units. They do not communicate company wide computer issues which are frequent.

    Advice to ManagementAdvice

    Please read this site. There is an on going theme here about the sweat shop volume of work. Please walk the talk about colleague recognition. The same themes come up in colleague surveys yet no real effort to change

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    You achieve what you work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Applications Associate
    Current Employee - IT Applications Associate

    I have been working at Sedgwick Claims Management Services full-time for more than 10 years

    Pros

    Benefits are generous. Opportunities for additional training are numerous. If you have the drive to gain knowledge and seek advancement, you will achieve it. It won't just be handed to you.

    Cons

    The company values being a leader and constantly works to innovate to stay in the lead. At times, this can be extremely stressful for colleagues with seemingly arbitrary changes with little to no explanation.

    Advice to ManagementAdvice

    Take time to understand each position and the current demands before making changes that can potentially impact quality. Focus on quality versus volume. Focus on colleague buy-in when making dramatic changes to ease and speed the process.

    Recommends
    Positive Outlook
    Approves of CEO

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