Sedgwick Claims Management Services

www.sedgwickcms.com

Sedgwick Claims Management Services Reviews

Updated January 24, 2015
Updated January 24, 2015
302 Reviews
2.5
302 Reviews
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Sedgwick Claims Management Services President and CEO Dave North
Dave North
145 Ratings

Review Highlights

Pros
  • The company valued a flexible work/life balance along with providing good benefits (in 30 reviews)

  • Good people, supportive management, work-life balance, career development (in 11 reviews)


Cons
  • this is not a company that encourages work/life balance (in 19 reviews)

  • pay is silly for the amount of work you are responsible for (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Decent pay, decent benefits, EXCESSIVE micromanaging!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sedgwick Claims Management Services full-time (more than 3 years)

    Pros

    Workplace environment is pleasant and communication from corporate is available internally via intranet. The benefits are reasonable along with 401k, health, and dental.

    Cons

    Sedgwick puts micromanaging into a lever unheard of. Everything is over analyzed and controlled by computer software, including schedules and time off. Not a place you would want to work at if you like planning your weeks ahead. You shift, breaks, and lunches can start or end a different time each and every day. Lots of turnover because of this.

    Advice to ManagementAdvice

    Allow common sense to balance some of the micromanaging and your turnover may decrease.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    I gained great experiences working here. Seeing many different views in a corporate environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sedgwick Claims Management Services full-time

    Pros

    I enjoyed working with a few co-workers, such as the managers I assisted. I gained a lot of experiences working here, wearing many hats.

    Cons

    Too much micro-managing and I unfortunately got harassed for not doing work properly that is being asked. Had to ask and clarify many times to understand what is needed. While other co-workers I asked if they were treated this way were not. So unfair management practices. So much confusion. They also offshore some of their work here.

    Advice to ManagementAdvice

    Have better communication during meetings of what should take place. Listen to everyone's side of the story.

    No opinion of CEO
  3.  

    Support your leadership team......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sedgwick Claims Management Services full-time (more than a year)

    Pros

    PTO allotment is fair and generous

    Cons

    Business decisions are all run thru CR...slowing progress and productivity

    Advice to ManagementAdvice

    Support your management team...don't let Colleague Resources run the business

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Poor Work -Life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - LOA Coordinator
    Current Employee - LOA Coordinator

    I have been working at Sedgwick Claims Management Services full-time (more than a year)

    Pros

    Sedgwick offers good benefits and decent compensation

    Cons

    You have to work overtime in order to take PTO, because there is low PTO coverage

    Advice to ManagementAdvice

    Consider hiring floating employees for coverage

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Ugh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sedgwick Claims Management Services

    Pros

    Good paid time off. I have beard that the experience is based on the client the office works for. A different client may be better to work for.

    Cons

    Ridiculous work loads, most of the people I work with work 60+ hours per week just to keep their heads above water. They do not receive overtime for their efforts because they are salaried employees. The compensation does not match the effort needed to succeed.

    Advice to ManagementAdvice

    Pay your employees fairly.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Service Center Team Lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Center Team Lead in Orlando, FL
    Current Employee - Service Center Team Lead in Orlando, FL

    I have been working at Sedgwick Claims Management Services full-time (more than a year)

    Pros

    Great Time off
    Work/Life balance
    Great Manager
    Compensation

    Cons

    Typical Call Center environment with lots of gossiping and tattling.

    Advice to ManagementAdvice

    Remove CR phone rooms and limit access to CR, too many unnecesaary complaints.

    Recommends
  8. 2 people found this helpful  

    Overloaded.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sedgwick Claims Management Services

    Pros

    PTO and flexible working hours. The benefits other than salary are great. PTO is probably the part of the benefits.

    Cons

    Compensation does not equal work load. The PTO is great but getting caught up after taking PTO takes the better part of a week.

    Advice to ManagementAdvice

    None

    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Great Work Setting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sedgwick Claims Management Services full-time (less than a year)

    Pros

    Training, benefits, and compensation

    Cons

    Leadership, company policies and work hours

  10. 1 person found this helpful  

    I worked at Sedgwick Claims Management Services full-time (more than a year)

    Pros

    Benefits are great. Starting salary is descent.

    Cons

    During interviews, managers and leads should inform potential employee about their training process, especially the tests that are given while going through and after training. I think there should be at least 8 weeks of training.

    Advice to ManagementAdvice

    Most Managers, especially females are snobs, They give you unfriendly gestures. Seems like a lot of intimidation there by female employees. Not all (females) but some of them.

    Doesn't Recommend
    No opinion of CEO
  11.  

    Sedgwick is an excellent company to work for given the supervisor you work under.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Representative in Roseville, CA
    Current Employee - Claims Representative in Roseville, CA

    I have been working at Sedgwick Claims Management Services full-time

    Pros

    The flexibility of scheduling, training, great place to begin your career, friendly work environment

    Cons

    Salary is not as competitive, changes with management, no lateral movement is authorized, supervisors do not train individuals on team, workload can be extreme

    Advice to ManagementAdvice

    on-going training and communication is needed, salary should be more competitive

    Recommends
    Neutral Outlook
    No opinion of CEO

Sedgwick Claims Management Services Photos

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The breakroom.
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