Select Portfolio Servicing

  www.spservicing.com
  www.spservicing.com

Select Portfolio Servicing Reviews in Salt Lake City, UT

Updated November 12, 2014
Updated November 12, 2014
36 Reviews
2.0
36 Reviews
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Tim O'Brien
22 Ratings

21 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Great company vision poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loss Mitigation in Salt Lake City, UT
    Former Employee - Loss Mitigation in Salt Lake City, UT

    I worked at Select Portfolio Servicing full-time (more than an year)

    Pros

    Great company vision , challenges an individual to want to do better. Great pay

    Cons

    They seem to hire in their call center unprofessional people and it leads to management too. Management gets the worst ranking too they are rude always in a bad mood and don't appreciate their good employees definitely not a place to feel warm and loved I've seen people who have been here for 15 plus years and they have been asked to leave once they put in their notice with no farewell or appreciation. The company makes it really hard for you to move to other departments and seek for growth the decision is up to an SVP who doesn't know you or even bothers to say hello to you.

    Advice to ManagementAdvice

    Appreciate the good employees. Stop micromanaging so much be kind and respectful be flexible because life happens outside of work. Take the time to develop employees as supposed to hiring from outside of the company don't make it so hard to sign off on someone leaving the department they want to leave specially when SVPs make these horrible decisions and they don't even know the employee.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Favoritism to the max. No room to grow and explore in any other positions unless you are part of the click.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loan Servicing Representative III in Salt Lake City, UT
    Former Employee - Loan Servicing Representative III in Salt Lake City, UT

    I worked at Select Portfolio Servicing full-time (more than 3 years)

    Pros

    Good pay. Nothing too good to say about this place.

    Cons

    Was employed for almost 3 years and decided to look for a place that would actually appreciate me as an employee. This company has been the worst in my career. I've never felt more degraded by management anywhere else from day one. It's almost like you are a bad person for being on the phones as a rep they all look down at you. Managers and supervisors all at the same level. There is no culture that stands behind you and compensates you for your abilities or accomplishments. They rather hire from outside and train new people than promote the people that have been there for years. The only way to go up and move within is if you have friends that are managers or supervisors or they really like you. If not there is no way you would go anywhere else. If you are on the phones you are not allowed any personal emergencies unless you get hit with occurrences each one stays on you for 9 months at a time and if they exceed 7 you get warnings that escalate to termination of employment. When you do return you get dirty looks and take everything personal. There is no exceptions again unless you have a friend up above. Where supervisors and managers come and go as they please and leave the office several times during the day. Everything is micromanaged even breaks and lunches if you go over a minute you appear on a red board and everyone can see your name. Also if you need to go to the bathroom or have something personal going on and you sing out unscheduled time they will even come looking for you to get back on the phones. Like I said before while managers and supervisors walk around texting and talking on their personal cell phone. Oh and you can't have your cell phone out where it can be seen at your desk or you get put on the bad list. There is no being fair in that place. I'm glad I'm out of there like so many people call that place is a sweat shop. Unless you get hired in other departments don't go into Loss Mitigation, it's a monster inside a monster.

    Advice to ManagementAdvice

    Open your eyes and see the people with true talent and education. Stop promoting managers and supervisors with a high school diploma or ged these people don't have the right mind set to manage others especially if they are superior to them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Company built around poor morals, degrading upper management and poor operation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member of Management in Salt Lake City, UT
    Former Employee - Member of Management in Salt Lake City, UT

    I worked at Select Portfolio Servicing full-time (more than an year)

    Pros

    At this time there are no pros regarding sps or their operation as a company. In years past this wasn't the case. Operation in the last two years has changed that. A direct result from the most recent vice president over late stage collections.

    Cons

    Upper management doesn't analyze situations prior to making rash decisions that affect the entire department including management and associates and decrease morale. Communication is poor with no explanation as to why a new requirement or task has been put in place also directives are rarely communicated until after there is an issue. The expectation is that work is a priority over family or personal obligations. The workload is almost impossible and everything is considered a number one priority. Recognition or compensation is almost non existant if you are in a lower management role. An incompetent peer in management will be required to complete a much lighter work load as there is no expectation for their development, which in turn will require competent and valuable assets to be overworked and not compensated for it. If you climb the corporate ladder the expectation is that you will lose the potential to earn as much incentive as your subordinates. Some associates will double the amount of annual income as their supervisor. The climate is one that you fear coming to work that you will be in trouble and receive disciplinary action which will again disqualify you from monthly incentives. Less valuable associates are protected by human resources even when they are unable to perform their basic job functions. Processes have been outsourced to India which has in turn duplicated the amount of work needed to complete basic processes due to their lack of understanding and training. The timeliness have increased due to the outsourcing and hiring of incompetent employees. You should feel comfortable approaching anyone in a higher position than you, and this is not the case with SPS. The atmosphere that has been created in the department since recent promotions is uncomfortable and unsettling.

    Advice to ManagementAdvice

    When you say there is an open door policy you should mean it. If you treat valuable employees as if they have worth they will work harder for you. Snide looks or comments towards subordinates decreases morale. If an issue is brought to your attention it should be your responsibility to address and fix it not the responsibility of your subordinates.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    great company, bad management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Underwriter in Salt Lake City, UT
    Current Employee - Underwriter in Salt Lake City, UT

    I have been working at Select Portfolio Servicing full-time (more than an year)

    Pros

    regular 8-5, 40-hour-a-week schedule, unlimited overtime whenever you want but it's not required; full benefits package; easy work

    Cons

    it's hit or miss with management; half of the managers and supervisors are great, but half of them are stress-cases who take their frustration out on employees, play favorites or are passive aggressive; the CEO is kinda shady

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    If you love being micromanaged to the core this is the job for you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loss Mitigation in Salt Lake City, UT
    Current Employee - Loss Mitigation in Salt Lake City, UT

    I have been working at Select Portfolio Servicing full-time (less than an year)

    Pros

    Not a bad starting salary for the type of job

    Cons

    Everything one days is closely monitored. For people who don't mind having all the do and say constantly monitored you may find this job great. What drove me nuts was having everything watched super closely. I couldn't even use the restroom without my name appearing on a monitor for all to see if I really needed to go and it wasn't my official break time.

    Advice to ManagementAdvice

    Get rid of grumpy leadership

    Doesn't Recommend
    Approves of CEO
  7. 1 person found this helpful  

    Changed departments multiple times in 6 months.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loss Mitigation MHA Single Point of Contact in Salt Lake City, UT
    Current Employee - Loss Mitigation MHA Single Point of Contact in Salt Lake City, UT

    I have been working at Select Portfolio Servicing full-time (less than an year)

    Pros

    Friendly Environment, younger aged employees.

    Cons

    benefits, promotions, training when moving departments.

    Advice to ManagementAdvice

    Moving someone multiple times and then having them meet or exceed that new departments goals was unattainable. There are many people who go in every day giving 150% and not acheiving bonuses, or promotions and those are the people who should be recognized, not the cheaters.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Overall good. Could use improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loss Mitigation MHA Single Point of Contact in Salt Lake City, UT
    Current Employee - Loss Mitigation MHA Single Point of Contact in Salt Lake City, UT

    I have been working at Select Portfolio Servicing full-time (more than an year)

    Pros

    They really try and take care of you here. You will get what you put into the company.

    Cons

    favoritism in management and unqualified management. Also there is a lot of office politics due to management having affairs amongst each other.

    Advice to ManagementAdvice

    clean up the lower level management.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Sweat Shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisors in Salt Lake City, UT
    Current Employee - Supervisors in Salt Lake City, UT

    I have been working at Select Portfolio Servicing full-time (more than 3 years)

    Pros

    Decent pay to start, but raises are horrible even with a very good year end review.

    Cons

    Bad insurance. Horrible management who demean their employees and are unprofessional. Cut throat/cold hearted co. Lots of favortism given to certain employees. Outsources anything and everything to India. Constant threats of your job being outsourced. High stress and they expect your job to be your life. Dont expect a good work/life balance.

    Advice to ManagementAdvice

    Create a better work environment. Stop outsourcing American jobs and expect your employees to support it. They do a horrible job, and we have to fix their errors. Give a choice on insurance options. Stop letting managers break company rules just because they are in management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Sweat Shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Doc Control in Salt Lake City, UT
    Former Employee - Doc Control in Salt Lake City, UT

    I worked at Select Portfolio Servicing full-time (less than an year)

    Pros

    Pay, location, commute, security, close to state street

    Cons

    Work and life balance, policies, work environment, stressful, horrible training on the job, parking, cleanliness, smell

    Advice to ManagementAdvice

    Quit overworking your employees, show more appreciation

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Great place to learn.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Analyst in Salt Lake City, UT
    Current Employee - Financial Analyst in Salt Lake City, UT

    I have been working at Select Portfolio Servicing full-time (more than 5 years)

    Pros

    Flexible schedule, tuition reimbursement, learning opportunities if you want from management that is open to employees at all levels. Great work life balance environment to work in.

    Cons

    Once you understand your job it's the same every month and can get boring, you can ask for extra but depending on your manager sometimes it's just boring busy work. It pays to make the right relationships there.

    Advice to ManagementAdvice

    Pay attention to hard workers and reward them so they don't leave after they have gained experience.

    Positive Outlook
    Approves of CEO

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