Seneca Resorts & Casinos

www.senecacasinos.com
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Seneca Resorts & Casinos Reviews

Updated February 11, 2015
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2.9
27 Reviews
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Employee Reviews

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  1. good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bartender in Niagara Falls, NY
    Current Employee - Bartender in Niagara Falls, NY

    I have been working at Seneca Resorts & Casinos full-time (more than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    pay high, nice people. easy

    Cons

    late hours managers are dumb

    Advice to Management

    stop micro managing, know more about casinos

  2. Great coworkers, but like any customer service position constantly dealing with people can get tiresome.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - D/R Floor Supervisor
    Current Employee - D/R Floor Supervisor

    I have been working at Seneca Resorts & Casinos full-time (more than 8 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    The people that you work with are for the most part all good people, they have a pretty good benefit package with 3% 401k match, and free food.

    Cons

    The clientele is for the most part decent people, but on a daily basis you are required to accommodate problem gamblers, chain smokers, and alcoholics who expect the world from you. The second had cigarette smoke is probably one of the biggest cons, also a very unrewarding job, nos sense of accomplishment when you punch out for the day. There is also a lack of experience in upper management.

    Advice to Management

    Try and keep entry level employees best interest in mind... they are your front line! Poor team morale makes for a poor customer service experience.

  3. Don't believe the promises

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Seneca Resorts & Casinos

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    base pay is decent
    paid meal time
    flexible scheduling
    most people are pleasant to work with

    Cons

    advancement is difficult unless your native American

    Advice to Management

    stop basing decisions on heritage and base them on abilities.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Pretty Much the only employer in the Niagara Falls area

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Service in Niagara Falls, NY
    Former Employee - Marketing Service in Niagara Falls, NY

    I worked at Seneca Resorts & Casinos full-time (more than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Had a set schedule,had great seniority and had a decent shift and not too bad of pay after 8years.

    Cons

    Management sucks the big one!! they are clueless, and not concerned with keeping the good ones around.

    Advice to Management

    See what it is the employee wants

  6. Okay place to work hours suck as to shift bids

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Seneca Resorts & Casinos

    Pros

    Decent pay, very good health care

    Cons

    Stuck working overnights as new hire

  7. I ENJOYED WORKING FOR THEM AT THE CASINO IN SALAMANCA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server and Host in Salamanca, NY
    Former Employee - Server and Host in Salamanca, NY

    I worked at Seneca Resorts & Casinos full-time (more than 3 years)

    Recommends
    Recommends

    Pros

    Fair pay and good benefits (vacation, sick days, meals)

    Cons

    Not to impress in the way they handle some employee matters. Being Native American owned and operated, employment of Navtive Americans come first, therefore you can be overlooked for a job if a Native American is appling for it too. Also because of that rule there is an impact on Management.

    Advice to Management

    Think some of their views on employee customers service needs review.

  8. Helpful (1)

    10 years in food and beverage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Niagara Falls, NY
    Former Employee - Anonymous Employee in Niagara Falls, NY

    I worked at Seneca Resorts & Casinos full-time (more than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Opportunity for advancement are plentiful due to frequent departures.

    Cons

    Benefits too expencive and cost more every year. Raises come annually and are 4% maximum. Not a "team" environment. Everyone wants to make others look bad in order to advance. You will eventually feel like just a number.

    Advice to Management

    Stop taking away from emplyees for your own gain (bonuses). Bring back employee events such as summer picnics. Better reward system for dedicated employees.

  9. Helpful (1)

    Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Seneca Resorts & Casinos

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Solid discounts when working.

    Cons

    If you enjoy very poor management, this place is for you!

    Advice to Management

    Get Better

  10. good job for young people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Casino Dealer
    Former Employee - Casino Dealer

    I worked at Seneca Resorts & Casinos full-time

    Pros

    good pay for somebody without any education

    Cons

    schedules, shifts, you will never have a weekend or holiday off without taking vacation time to do it

  11. Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Buffalo, NY
    Current Employee - Anonymous Employee in Buffalo, NY

    I have been working at Seneca Resorts & Casinos full-time (less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great people to work for and with, affordable insurance, uniform and food included.

    Cons

    Pay rate a little low.

    Advice to Management

    Keep up the great team experience

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