Sentry Insurance

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Sentry Insurance Reviews

Updated August 16, 2014
Updated August 16, 2014
110 Reviews

3.0
110 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sentry Insurance President & CEO Pete G. McPartland
Pete G. McPartland
36 Ratings

Review Highlights

Pros
  • Good benefits available at start of your time with Sentry (in 7 reviews)

  • Great work/life balance - very rarely worked more than 40 hour weeks (in 4 reviews)


Cons
  • Employees located in offices other than the home office have very limited room for professional growth (in 8 reviews)

  • Pet projects of upper management foisted upon adjusters who have tons of work to do (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A place with opportunties

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Stevens Point, WI
    Current Employee - Anonymous Employee in Stevens Point, WI

    Pros

    Potential for growth for the right positions, good human resource staff

    Cons

    Would love to see my position as salary instead of hourly

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Positive culture, respectful management, busy workdays.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claim Representative  in  Davenport, IA
    Current Employee - Claim Representative in Davenport, IA

    Pros

    Competitive wages, busy workloads, good benefits, schedule flexibility, insightful management. Significantly better corporate culture than other employers in the area.

    Cons

    None yet. I've read some of the negative reviews for this company, and clearly they never worked for any other large corporations, like the large call center down the street. This place treats its people respectfully.

    Advice to ManagementAdvice

    Keep the culture at Davenport right where it is. This environment if positive, encouraging, and a great place to build a career.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Stepping Stone. That's about it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Representative II  in  Davenport, IA
    Former Employee - Claims Representative II in Davenport, IA

    Pros

    401k match at 6%. Vacation is reasonable. Hiring managers generally hire attractive women. Home office town is a great place to party.

    Cons

    Office politics. Useless HR. Lower level management might be qualified for McDonald's. Pet projects. Lists. Job aids. Office locations. Lack of decision making ability. Communication is awful.

    Advice to ManagementAdvice

    For a claims representative its a good stepping stone, problem is at this location there is nowhere else to go; Sentry has an excellent business model locating several offices in awful locations where they're the only game in town...in other words, you're stuck.

    Despite what you may be told at interview or offer time, there really is no way to move up...unless you're excellent at brown nosing and/or flirty with male managers. The company and its first and second level managers generally do not promote based on merit or skill.

    Not investing in an employee working towards an advanced degree who also moved across country to build a career with the company was quite a let down. Getting hauled down to HR and put on probation because your manager was inept at communicating (and most every other function) also not cool especially after nearly 5 years of spotless performance reviews by several fellow managers.

    Work load is probably similar to any other claims office however Sentry loves to use various "job aids" which take the better part of your day but serve no relevant function. Goals are frequently met in spite of these nuisances however be prepared to spend many hours working to stay off the nasty list. Word to the wise: they're penny smart and dollar dumb.

    For some reason quite a few first level managers have huge egos but it's quite comical they know little to nothing about management and in some cases basic insurance principles. Communication is also weak, the company does not give managers the proper tools to effectively manage. It is extremely rare claims representatives at any level are given the autonomy to make decisions and learn from mistakes.

    In closing you'll probably end up with decent co-workers however be prepared to spend most of your time commiserating how much you dislike your job and how you could do a better job if...just if you had less micromanagement hanging over your shoulders. After 5 years I left on my own terms; I'm thankful for my time at Sentry but I'm even more glad I no longer work there

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Very Poor Management and H.R is ineffective

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Property & Casualty Sales  in  Grand Rapids, MI
    Former Employee - Property & Casualty Sales in Grand Rapids, MI

    Pros

    Good Pay but way to many hours

    Cons

    To many hours, poor management support

    Advice to ManagementAdvice

    Put better people in Regional Sales Manager Roles

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Positive with good resources and reasonable, but challenging, expectations.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Trial Attorney Senior  in  Martinez, CA
    Former Employee - Trial Attorney Senior in Martinez, CA

    Pros

    Friendly atmosphere, good benefits and greater than average autonomy.

    Cons

    Volume of work can be very challenging at times.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Aircraft Maintenance Technician, Sentry Aviation Department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Aircraft Maintenance Technician  in  Stevens Point, WI
    Former Employee - Aircraft Maintenance Technician in Stevens Point, WI

    Pros

    Vacation plan was exceptional
    New CEO appears to be utilizing the aircraft more

    Cons

    Poorly managed flight department did not encourage use of corporate aircraft using a cost/price structure that made it's use unfavorable for most company departments.
    Young manager (micromanager) has shown extreme discrimination towards older employees.
    Beware, if you've been previously employed by a competitor they (management) will hold it against you.
    No raise in three years of employment.
    Not a friendly environment
    By far, the worst employer I have ever had, which is sad, it could be such a great place to work!

    Advice to ManagementAdvice

    It appears the culture of the company is negativity. Treat people the way you would like to be treated. Listen, some people actually have good/great ideas even though they may not be at your level of the totum pole. Hiring friends and relatives is usually not recommended it can create distrust and negativity.

    Doesn't Recommend
    No opinion of CEO
  8.  

    Still a terrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance Specialist  in  Stevens Point, WI
    Former Employee - Finance Specialist in Stevens Point, WI

    Pros

    I enjoyed living in Stevens Point but not much more about working at Sentry. The one good point was the matching benefits of the retirement plan. It was a 100% match on the first 6%.

    Cons

    The culture was hostile and the health insurance was barely useable. the expectation was to work weekends and there was little to no appreciation for the extra effort.

    Advice to ManagementAdvice

    Treat your employees better and try to foster a more supportive environment with middle management

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    IT Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager  in  Stevens Point, WI
    Current Employee - IT Manager in Stevens Point, WI

    Pros

    - Large multi-year legacy replacement projects underway for both Commercial Lines and Personal Lines systems
    - Potential for growth opportunities after 5-8 years (unless retirements occur earlier)

    Cons

    - Slow painful grind to move beyond your first promotion ( can be upwards of 8 years) unless you are lucky/skilled enough to ride some ones coat-tails.
    - Majority of management is young and will be with the company for a number of years until they can either Jove up or retirements open positions for them or they get sick of waiting and just leave
    - Most positions vacated by retirements are not restaffed
    - Upper management places a lot of stock in the community, meaning they know you don't have options elsewhere in central Wisconsin, so they don't think disgruntled/disillusioned folks are likely to leave
    - Career advancement appears to be on 5-8 year cycles and only and handful occur if you are lucky

    Advice to ManagementAdvice

    - You are in a tough spot - do you lose the next generation of leaders or maintain the "old guard" as long as you can
    - Change does not always yield the advancement oppotunities. It only serves to distract them and buy you time.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Work here at your own risk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Representative II  in  Scottsdale, AZ
    Former Employee - Claims Representative II in Scottsdale, AZ

    Pros

    If you want to have a high pending, write tons of arbitrations, receive daily emails about you on some list, and put 10% negligence on some other driver just for driving that day- this place is for you.

    Cons

    After reading some of these reviews I feel like these people are on drugs. It wouldn't surprise me if the managers made up their own reviews after most of the employees constantly apply for other jobs and prospective employees turn down job offers. This place provides bad benefits, low pay and high work load.

    Advice to ManagementAdvice

    Stop writing fake reviews on this website.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    I wouldn't recommend working for this company to my worst enemy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claim Representative I  in  Irvine, CA
    Former Employee - Claim Representative I in Irvine, CA

    Pros

    At first things really seem positive, competitive pay, friendly staff.

    Cons

    First and foremost the workload is extremely unmanageable. What happens is it will eventually snowball out of control and then you're terminated. Instead of using your professional skills acquired from previous experience you are required to use programs that will decide liability for you and how much you should pay out on a claim. These programs have one purpose only and that is to accept less and less liability and pay out less no matter what your opinion is or what the risk is to the policy holder. Which inevitably puts you in a morally wrong disposition. Management seems to be friendly when speaking to you but behind doors laugh at your inability to keep up with the reckless amount of claims that you receive. While i was there i was not only a claim rep, they made me handle my own Arbitrations, Special Investigation files, Subrogation, amongst several other data entry tasks that makes it impossible to handle your new and existing claim work. Everyone there, excluding management seems to be depressed about their job, it is an extremely unhappy environment. Management also came up with the idea of assigning fatality losses to the inexperienced claim reps while assigning parking lot losses to the legal department. The thought process behind that is unfathomable and decisions like that are continually being made. I can go on forever about the undesirable working conditions there but i must move on. I am frankly surprised that this company is still in existence, the only explanation i have for that is the profit they make from premiums and exploiting their workers outweighs the Bad Faith claims that they lose on a continual basis. This company and its managers are a joke.

    Advice to ManagementAdvice

    Sit at an adjuster desk for one week. I promise you they would not be able to handle the workload. I even had some members of management admit that to me off the record.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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