Sentry Insurance

  www.sentry.com
  www.sentry.com

Sentry Insurance Reviews in Scottsdale, AZ

122 Reviews
2.9
122 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sentry Insurance President & CEO Pete G. McPartland
Pete G. McPartland
43 Ratings

Review Highlights

Pros
  • Great work/life balance - very rarely worked more than 40 hour weeks (in 5 reviews)

  • Good benefits available at start of your time with Sentry (in 8 reviews)


Cons
  • Pet projects of upper management foisted upon adjusters who have tons of work to do (in 10 reviews)

  • Employees located in offices other than the home office have very limited room for professional growth (in 8 reviews)

More Highlights

6 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Busy and no real support for workload as well as high turn over makes it difficult to succeed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claim Representative I in Scottsdale, AZ
    Current Employee - Claim Representative I in Scottsdale, AZ

    I have been working at Sentry Insurance full-time (more than an year)

    Pros

    Management was friendly, and the people you work with are understanding. Good starting pay and benefits.

    Cons

    Massive pending and a culture that promotes unreasonable expectations for work load compared to quality of claims handling.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Work here at your own risk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Representative II in Scottsdale, AZ
    Former Employee - Claims Representative II in Scottsdale, AZ

    I worked at Sentry Insurance full-time (more than an year)

    Pros

    If you want to have a high pending, write tons of arbitrations, receive daily emails about you on some list, and put 10% negligence on some other driver just for driving that day- this place is for you.

    Cons

    After reading some of these reviews I feel like these people are on drugs. It wouldn't surprise me if the managers made up their own reviews after most of the employees constantly apply for other jobs and prospective employees turn down job offers. This place provides bad benefits, low pay and high work load.

    Advice to ManagementAdvice

    Stop writing fake reviews on this website.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Claims Tech in Scottsdale, AZ
    Former Employee - Claims Tech in Scottsdale, AZ

    I worked at Sentry Insurance

    Pros

    If you like a different schedule every day this is the place to be.

    Cons

    Too nit picky, techs expected to be robotic, facts of losses are expected to be described exactly the way someone in upper managment has determined instead of how it's described to the tech that is actually setting up the fnol.

    Advice to ManagementAdvice

    Concentrate on the bigger things i.e. providing better customer service after the claim has been assigned to adjuster.

    Recommends
    No opinion of CEO
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  5.  

    Not a good place to intern.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ

    I have been working at Sentry Insurance

    Pros

    Decent Pay for an intern.

    Cons

    A place you don't want to come back to.

    Advice to ManagementAdvice

    Create an environment that makes interns want to to return for full time work.

    Doesn't Recommend
    Disapproves of CEO
  6.  

    Not a lot of room for growth in your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Claims Adjuster in Scottsdale, AZ
    Current Employee - Claims Adjuster in Scottsdale, AZ

    I have been working at Sentry Insurance

    Pros

    Sentry offers stability for those who don't want to climb the corporate ladder. If you would be happy to be a claim representative your entire career, this company may be a good fit for you.

    Cons

    Management is deeply involved in every level of the claim for all adjusters on their teams. Why do they pay my salary to make a decision and then not give me the freedom to do so? Also, they use computer programs to assist in bodily injury claims. They expect you to follow what the computer dictates recovery time to be, or who should be considered at fault for an accident.

    Advice to ManagementAdvice

    Please, when you see that your team is so behind and struggling to keep up, ask for help from other departments that may not be as busy. Make sure that once a position is emptied, someone has already been selected and is standing by to fill that position. The down time in between losing an adjuster and training a new one is too long and too stressful for the remaining representatives. Positive reinforcement is missing from the work environment would be welcomed. And, the most important thing - get rid of those lists. Being told every week that you're not doing something right is demoralizing at the very least and creates animosity between employees and management. Also, upper management needs to be seen and make sure they are interacting with all levels of employees, not just their direct reports. The impression they give to the staff is that they are too important to bother with the "regular people". At one company where I previously worked, the CEO would lead meetings and then work the room to give everyone face time. It made the employees feel special, like they mattered. Here you are discouraged from talking to upper management at all. And heaven forbid Dale Schuh walks by, you are instructed that in no way are you to make contact with him.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Redefining Micro-Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Claim Representative in Scottsdale, AZ
    Former Employee - Claim Representative in Scottsdale, AZ

    I worked at Sentry Insurance

    Pros

    Excellent 401k with 100% matching and a pension plan

    Cons

    Incompetent management in Scottsdale and outdated software. The management style is to micro manage every aspect of the job and to attempt to have metrics for everything. With the exception of a few individuals, there is a high turn over rate of the claim representatives.

    Advice to ManagementAdvice

    The nice folks in Stevens Point, Wisconsin should send some of their MBA type claims professionals out to replace the management in Scottsdale. Also,consider upgrading to more current software that is more efficient in streamlining the claims handling process.

    Doesn't Recommend
    No opinion of CEO

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