Sephora Reviews

Updated July 27, 2015
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3.6
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Recommend to a friend
Approve of CEO
Sephora President and CEO Calvin McDonald
Calvin McDonald
250 Ratings

Pros
  • Work-life balance has changed to actually having one (in 37 reviews)

  • The free products are a nice perk (in 59 reviews)

Cons
  • Work/life balance is a company value but not executed in many channels (in 47 reviews)

  • No work life balance- even when your home you still get calls (in 17 reviews)

More Pros and Cons

1,030 Employee Reviews

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  1. Featured Review

    Helpful (5)

    Loving Sephora, So is everyone else!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashwrap in Mission Viejo, CA
    Current Employee - Cashwrap in Mission Viejo, CA

    I have been working at Sephora part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Its a great workplace! I love how they educate all of us "Cast Members", it assures we know everything for the benefit of the Clients "Customers" . I love the way the business works, and how we have meetings, Classes. The way LV runs his company assures money coming in and a great business, It inspires me! Its a very positive work place, Always recognition of the cast members (Awards, marriage Proposals, Promotions, Hard Working..etc. .it's really neat! ..) It all gets recognized, and during daily meet ups, told to congratulate them! Its just great to be acknowledged when doing good.. not most companies do that. But the DIC "Managers" really are great. They help so much,..there's so much to learn from them, and hopefully I can make it to permanent cast and continue learning and working for them. There is so much room to grow within the company! Sorry Everyone I'm writing a lot.. Just love working for Sephora & so much to say!

    Cons

    You can not have any "Lazy" days of work. You cant go in wearing sweatpants and a T if you are having a rough day, like in most retail! haha But its okay because it just means that if you plan on going out after work you're already dressed, your makeup and hair is already done & its actually fun getting all pretty early in the morning and you go out and everyone around town is still half asleep lol. But at most that's probably the WORST thing about it, nothing else at all... besides seasonal hours kind of suck except thanksgiving hasn't really hit yet, so maybe Ill get more! Oh theres one thing that does kind of suck... if you were a frequent shopper from Sephora before you worked there.. you have to get your Sephora makeup scribed or you cant bring it in at all... Which sucks.. All my makeup is from there already.

    Advice to Management

    Don't hire as much seasonal.. Its hard to get in hours... especially because I am trying really hard to become permanent, that I feel like I don't have enough time to shine! & I don't want to work multiple jobs. I'm putting all of my heart in Sephora, therefore I wont get a second job since Sephora is my main focus.. So unless after the holidays I become permanent, Ill have to find more work :(


  2. Best job I have had yet!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Freehold, NJ
    Current Employee - Cashier in Freehold, NJ

    I have been working at Sephora part-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    they're very flexible and easy going and patient! They give you plenty of training

    Cons

    no cons I can think of. so far it's been an absolute pleasure


  3. Great environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Skincare Consultant
    Current Employee - Skincare Consultant

    I have been working at Sephora full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Friendly environment, educating the cast

    Cons

    Uniforms are ugly. Back room is too tight for that many cast! No place to sit for break time

    Advice to Management

    Invest in your retail cast who are really interested to work in the corporate


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  5. Cashier

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recovery Associate in Santa Barbara, CA
    Current Employee - Recovery Associate in Santa Barbara, CA

    I have been working at Sephora

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good employer discount, great team work

    Cons

    Angry costumers but everything is really good

    Advice to Management

    Keep the good work


  6. I love Sephora!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cash Wrap in Charlotte, NC
    Current Employee - Cash Wrap in Charlotte, NC

    I have been working at Sephora part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Gratis Working around makeup Great store director Fun if you love beauty Employee discount

    Cons

    Retail pay (but higher than most) Sporadic scheduling - 30 hours 1 week, 5 hours the next Doesn't transition employees well from seasonal to permanent Cattiness among coworkers, which is why it's best to stay professional and don't bring your personal life to work

    Advice to Management

    Meet with employees when they go from seasonal to permanent to make sure everything is set up for them - their own locker, being able to look at paystub online, uniform, etc. I had to beg for everything I needed.


  7. Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boca Raton, FL
    Current Employee - Anonymous Employee in Boca Raton, FL

    I have been working at Sephora full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Lots of development, free stuff, fun people

    Cons

    I worked in two stores and not consistent in policy and procedures. One store was very rigid and the other was a mess..

    Advice to Management

    Consistency


  8. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Skincare Expert in La Jolla, CA
    Former Employee - Skincare Expert in La Jolla, CA

    I worked at Sephora part-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Gratis! As in free products. But you don't get to pick them. I had a really nice and supportive management team I worked for at the UTC location. If the store does well (sales-wise) everyone gets a bonus based on hours worked during that time. We got bonuses all the time. It was a fun job for me. I got to speak to people about stuff that would help their skin look and feel better all day and I got inside info about new products and stuff like that. They have a pretty extensive training program so you know what you're talking about when selling products and can give educated recommendations.

    Cons

    It's still ultimately a retail job and the pay and future opportunities within the company reflect that.

    Advice to Management

    Make sure to continue supporting your staff. As a retail environment, customers (or rather clients) don't always treat cast members with respect and managers need to protect them from abuse. My experience in this respect was very positive but not every store has the same awesome managers I did.


  9. a fun experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier/Greeter in New York, NY
    Former Employee - Cashier/Greeter in New York, NY

    I worked at Sephora part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    great discount, meet a lot of new people with the same interest, and lots of gratis. very flexible scheduling and great training.

    Cons

    Takes very long time to move up in the company, regardless of skill. take very long to change departments, and hr takes forever even for the simple things.

    Advice to Management

    listen to your employees and encourage growth! no one wants to get somewhere they are not happy.


  10. Beauty advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Beauty Consultant/Makeup Artist in Bear, DE
    Current Employee - Beauty Consultant/Makeup Artist in Bear, DE

    I have been working at Sephora part-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Gratis, plan monthly events to promo brands in store, pay

    Cons

    Express services time frame is too short, doesn't teach you actually makeup techniques, just ones given by the brand

    Advice to Management

    My manager was terrible but it did not affect my time working at sephora I still loved it! My previous manager had no prior experience in makeup or management so it made it difficult to work with her.


  11. Good place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sephora

    Pros

    Mutual respect, fast moving and up to date technologies.

    Cons

    Dress code. Also none of the perks at a typical SF tech company.



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