Sephora

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Sephora Reviews

Updated August 14, 2014
Updated August 14, 2014
575 Reviews

3.5
575 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Calvin McDonald
38 Ratings

Review Highlights

Pros
  • Love their employees and really strive to ensure great work life balance (in 30 reviews)

  • Free products, exceptional education and investment the company makes with each individual (in 48 reviews)


Cons
  • Great core values except work/life balance can be a struggle (like with any retail) (in 35 reviews)

  • No work/life balance, always on your feet, catty coworkers who like to gossip (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great customer service experience

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Learn really great customer service and get to be around makeup all day

    Cons

    Some managers are hard to work with

    Advice to ManagementAdvice

    Be more sympathetic with employees

  2.  

    One of the best jobs I ever had!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Product Consultant  in  Woodbridge, NJ
    Former Employee - Senior Product Consultant in Woodbridge, NJ

    Pros

    Great discount, free gratis basically thrown at you, lots of training and education, room for advancement and growth, zero micro-managing.

    Cons

    As a former manager I had little to no work-life balance, my life revolved around my job. The benefits weren't exactly amazing and the part-timers that we hired were always blissfully unaware of how to do their job.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    I love the company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Director
    Current Employee - Store Director

    Pros

    The tend to stand beside there people and make sure they do what's right for the clients!

    Cons

    The pay is not competitive in a bigger market

    Advice to ManagementAdvice

    You need to figure out a way to pay artist like a Mac can so we can get some really talent

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Seasonal Staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate  in  Santa Clara, CA
    Former Employee - Seasonal Sales Associate in Santa Clara, CA

    Pros

    Limitless access to knowledge and samples of all types of makeup and other beauty products.

    Cons

    Overall its a pretty friendly company to work for.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    great experience, okay pay, free products, controlling managment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Color Consultant  in  New York, NY
    Former Employee - Color Consultant in New York, NY

    Pros

    free products, makeup artists play ground, mostly friendly consumers/clients

    Cons

    MICROMANAGING, the good managers get promoted to better higher volume stores and the bad ones stay behind...whole reason i left.

    Advice to ManagementAdvice

    learn to engage and always be positive, no cliques...keep that at home. if youre juicing, dont take it out on everyone else. yes that was a thing. regularly.

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    Good for Retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Color Specialist  in  Fort Collins, CO
    Former Employee - Color Specialist in Fort Collins, CO

    Pros

    Sephora is a good place to work for a retail job. They pay higher than most other retail jobs but you are still making a retail salary. If you are someone who has passion for the beauty industry you will get a lot of free products, which is awesome. They also pay out bonuses based on how well your store does, so that contributes to a team environment. It's a fun place to work depending on who is on your shift.

    Cons

    Your schedule is a retail schedule. Although they preach work-life balance as one of their core values, you don't always get that. Each store is different. Some stores will not pay you a bonus because the store itself isn't doing well, and a lot of that has to depend on the sales goals set forth by corporate management. So that can really damage the morale of the store. It can also be a bad place to work if you have to deal with rumors and gossip. They don't pay you enough money to live on, but management won't give you more hours if you work a second job. I had management bully me because I had to leave this job for something that paid better, even though I tried to give plenty of notice! That was a mistake!

    Advice to ManagementAdvice

    Pay a living wage and you will retain more top quality employees. Re-analyze sales goals to make them more realistic! I've seen stores where the morale is extremely low because employees work so hard but are never rewarded. Focus on developing a core group of full time employees rather than a revolving door of part time employees who can't pay their bills.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Good learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fragrance Consultant  in  Syracuse, NY
    Current Employee - Fragrance Consultant in Syracuse, NY

    Pros

    The education on various product lines was amazing, you learn so much. When clients tell you your customer service has been great or that they just want to trust your opinion, it feels great! The free products are a nice perk.

    Cons

    It is very difficult to get promoted, get a raise, and to request time off. Some clients are difficult to work with but not any different from any other retail job.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Overall good job-just began to dislike it after several months.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Consultant  in  Saint Louis, MO
    Current Employee - Product Consultant in Saint Louis, MO

    Pros

    The hourly base pay is awesome and is already hard to beat among most retail jobs; great for a student. You get to learn a LOT about cosmetics and skincare and you get a first look at new products before they hit the shelves. The gratis is always generous and contains awesome products. Some customers bond with you and will return just so you can help them again. The environment can be very fun at times.

    Cons

    No commission, no matter how big of a sale you make. The only recognition we get is if a customer fills out a survey and mentions our name; if you get no surveys or a low number of surveys, you'll hear about it all the time; although you can't force a customer to fill out a survey at home, that's ultimately up to them. You get disciplined for not signing people up for Beauty Insider cards, even if the customer was avid on not wanting one, or when a customer seems angry about it. Some people that come in can be very needy or difficult to work with one on one, but if you have a strong personality and can handle it, you should be fine. Silly, but the music they play gets annoying! Had to ask several times to get a uniform and still haven't gotten one, it's been almost a year.. The staff can be "clicky" at times and it's easy to feel left out of the circle.

    Recommends
    Negative Outlook
    No opinion of CEO
  10.  

    Great Company not much room for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Education Lead
    Former Employee - Education Lead

    Pros

    Upper management (regional vp's, senior executives) were amazing and absolutely accessible. Decent pay and great benefits. Room to grow in store. Everyone makes bonuses.

    Cons

    Beyond Lead positions, you have to become a specialist (assistant to store director/manager). Becoming a specialist is extremely difficult in small markets. If you are not in an area (like Houston for example) with several stores in close proximity, you have little to no chance to advance. You must be at minimum an "elevated specialist" to move up the corporate ladder. In many cases, that is just not possible. Make friends with your DM if you ever plan on advancing beyond a nonexempt employee. (everyone is hourly except Specialist and Store Director).

    Advice to ManagementAdvice

    consider allowing nonexempt employees more room for advancement. Look at their work as a reflection on themselves rather than giving their specialist all of the credit for world success.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Sephora eCommerce

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Java Developer
    Current Employee - Java Developer

    Pros

    Good work life balance. Company tries to stay ahead of the curve business wise. Friendly work environment.

    Cons

    Very top heavy management. Not willing to improve on process/technology b/c the company is doing so well they dont really care. Siloed working teams which creates a very inefficient working environment. Not forward thinking when it comes to technology. Weak architecture of web and mobile eCommerce sites.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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