Sephora Reviews

Updated September 30, 2014
Updated September 30, 2014
597 Reviews
3.5
597 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Calvin McDonald
54 Ratings

Review Highlights

Pros
  • Love their employees and really strive to ensure great work life balance (in 31 reviews)

  • free products, makeup artists play ground, mostly friendly consumers/clients (in 52 reviews)


Cons
  • Great core values except work/life balance can be a struggle (like with any retail) (in 42 reviews)

  • As a former manager I had little to no work-life balance, my life revolved around my job (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    My experience at Sephora was wonderful!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Beauty Consultant  in  Mission Viejo, CA
    Former Employee - Beauty Consultant in Mission Viejo, CA

    I worked at Sephora part-time for more than a year

    Pros

    The best reasons to work here are the coaching from managers, the training, and promotions! Overall, a fun job!

    Cons

    The Cons about working here is that you have a certain amount to sell every month as a team and if someone returns at your store, even if they purchased at another store, the return will be deducted from your store sales.

    Recommends
  2.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sephora Product Consultant  in  Jacksonville, FL
    Former Employee - Sephora Product Consultant in Jacksonville, FL

    I worked at Sephora part-time for more than a year

    Pros

    The gratis and my coworkers, helping customers improve their skin. It was a fun job! I learned a lot about so many different products and I loved socializing with like-minded people.

    Cons

    Giving out endless samples and not enough hours.

    Advice to ManagementAdvice

    I worked at a Sephora Inside JCPenney's and my advice would be to take your business elsewhere. Penney's is a slowly sinking ship. They will cut employee's hours without a second thought. It causes your Advisors to look elsewhere for jobs that have more hours and causes a nasty turnaround rate. Sephora in general is a wonderful company.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Absolutely fun job , good stepping stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Beauty Advisor  in  Georgetown, TX
    Current Employee - Beauty Advisor in Georgetown, TX

    I have been working at Sephora part-time for more than a year

    Pros

    Gratis (free makeup) ,awesome people, training classes with senior artist, advancement , and fun environment, bonuses

    Cons

    inconsistent hours given to you (30 one week 8 the next one),pay (its higher than most retailers but still fairly low), messy coworkers.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Forbes list Top retailers to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Sephora full-time for more than 3 years

    Pros

    - Values based company that makes decisions that align with those values.
    - The most innovative beauty retailer in the industry: technology, shopping experience, classes.
    - Education and investment made to keep everyone up to date and knowledgable daily.
    - Growth potential on several different platforms; education, management, artistry, corporate.

    Cons

    I have no real cons. I may be biased but I can say I've worked in multiple locations and while there were minor opportunities in some areas, every experi nice has afforded me the opportunity to grow and fall more in love with this company.

    Advice to ManagementAdvice

    Continue to empower the right people and invest in your internal talent.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Great Job To Work Close to What You Love

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sephora Product Consultant  in  Joliet, IL
    Current Employee - Sephora Product Consultant in Joliet, IL

    I have been working at Sephora part-time for less than a year

    Pros

    Monthly gratis, food, training, great teammates, culturally diverse

    Cons

    JCP customers, return policy, inconsistent stock

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Nice atmosphere, good co-workers

    Current Employee - Visual Merchandising Assistant
    Current Employee - Visual Merchandising Assistant

    I have been working at Sephora part-time for less than a year

    Pros

    The discount is nice to have if you are into beauty. My managers are fair in helping cast members get to the next level in their career. If you show interest in your job or another function within the organization, management will assist. Very good environment where everyone can help each other. Great place to learn. Nice gratis.

    Cons

    Pay isn't stellar but for retail its not horrible either. If working nights isn't your thing, do not mention it.

    Advice to ManagementAdvice

    Give work-life balance to cast that have children. If you like to be home with your child so do cast members. Besides that, keep up the good work.

    Recommends
    Positive Outlook
  8.  

    Fun and educational

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Color Consultant  in  New York, NY
    Former Employee - Color Consultant in New York, NY

    I worked at Sephora part-time for more than a year

    Pros

    Excellent training and education program.

    Cons

    Very difficult to grow within the company.

    Advice to ManagementAdvice

    Take care of your cast members and do not discriminate

  9.  

    Best Customer Service Experience.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Sephora Product Consultant  in  Fresno, CA
    Current Employee - Sephora Product Consultant in Fresno, CA

    I have been working at Sephora part-time for less than a year

    Pros

    Very fun, energetic work environment. The skills that you learn here are incomparable to any other customer service job.

    Cons

    Depending on who is in your team (as is the case with all jobs), some people can become gossipy, catty, or rude. My general advice is to steer clear of this type of stuff, especially in the workplace.

    Customers can also be extremely rude. But on the flipside, there are customers that absolutely make your week.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Amazing culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sephora full-time

    Pros

    fair environment, strong leadership, amazing values

    Cons

    workload, hours, expectations can be unrealistic at time

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    AMAZE-BALLS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  New York, NY
    Current Employee - Cashier in New York, NY

    I have been working at Sephora part-time for less than a year

    Pros

    GRATIS, office culture, tremendous growth within company, amazing products, great company to work for

    Cons

    Not enough gratis, a lot of un-passionate people, management hires anybody,

    Advice to ManagementAdvice

    give more gratis to those that work the hardest. manager was very understanding of my schedule and allowed me a few minutes extra on breaks, it was overall, an Amazing Experience.

    Recommends
    No opinion of CEO

Sephora Photos

Entrance to a Sephora Store at Briarwood Mall located in Ann Arbor Michigan (Photo attributed to Dwight Burdette - licensed under the CCL Attribution-ShareAlike 3.0 & GFDL, version 1.2)
Sephora store
Outside

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