Sephora Reviews

Updated March 28, 2015
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3.7
824 Reviews
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Sephora President and CEO Calvin McDonald
Calvin McDonald
172 Ratings

Pros
  • Love their employees and really strive to ensure great work life balance (in 37 reviews)

  • Fun work environment, tons of free products, lots of opportunities to learn (in 59 reviews)

Cons
  • Great core values except work/life balance can be a struggle (like with any retail) (in 47 reviews)

  • As a former manager I had little to no work-life balance, my life revolved around my job (in 17 reviews)

More Pros and Cons

Employee Reviews

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  1. Awesome company. Dream job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Director
    Current Employee - Store Director

    I have been working at Sephora full-time (more than a year)

    Pros

    Amazing values, career opportunities with lots of room for growth.

    Cons

    There are it really any cons.

    Recommends
    Positive Outlook
  2. Great teamwork environment!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sephora

    Pros

    Finding out great makeup tips, Creating consultant-client relationships, Great teamwork, Positive environment, Trustworthy employees, Awesome customers

    Cons

    Not enough of certain popular products in weekly shipments,

    Recommends
    No opinion of CEO
  3. Cash Auditor, Beauty Studio Captain

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cash Auditor, Beauty Studio Captain
    Former Employee - Cash Auditor, Beauty Studio Captain

    I worked at Sephora full-time (more than a year)

    Pros

    The environment is fun, you really get to do what you love if you are an artist. The training, education and provisions given to you for you to reach success is definitely a perk. They will invest in you if they see your worth.

    Cons

    Very, very slow to move up into management. You MUST be able to be open to commute up to an hour, because they do not, absolutely do not, promote within one store. My honest opinion if you are not an artist and wish to be in management: Go get management experience somewhere else where it is easier to move up, and then apply for a management position at Sephora. Otherwise, it will take you years. Plus, they offer more money to outside hires without a doubt.

    Advice to ManagementAdvice

    Figure out who is passionate about being in your store and HANG ONTO THEM. Develop them in the direction that they want to be developed and fight for them to get what they need, whether it be wages, trainings, or promotions. this is retail - talent doesn't wait around for you to finally appreciate it and treat it well. People will leave to work for brands, counters and other competitors if you don't make it worth their while. Besides, if you are truly so proud of being apart of the Vuitton family, then we all know you have the power to make it happen if you wanted!

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. Very Fun and Great People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sephora

    Pros

    Wonderful! Fast paced but I loved it

    Cons

    Sometimes hours would get cut short but its all dependent on the business for that time

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful

    more cons then pros

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Artist
    Current Employee - Senior Artist

    I have been working at Sephora

    Pros

    you get tons of product knowledge and education. the company does invest a lot of time in everyones education. You also receive a lot of free gratis (free product). they have good flexibility and work life balance. it a very fun environment and you really feel like family working there.

    Cons

    the challenges working at sephora is that it takes years of your time and dedication just to move up the slightest bit. And as you are doing so the pay is extremely low. they start you around $9 dollars a hour generally. thats what i started with and after 4 years i only got up to making $16 a hour. it would of been okay if i was still a cashier but i wasn't. and my list of responsibilities was endless. it consisted of preforming makeovers, certifying employees, training and preparing employees for certification, customer service, maintaining visual appearance, calling appointments, scheduling artists to take the appointments, ringing your own clients , meeting a quota for every smart technology in the store daily and money goals and looking after the store often. besides only getting up to $16 a hr. there is no commission and you are not allowed to accept clients tips. the also usually hire from the outside for management and don't even inform the employees so they can further their career with the company which makes no sense because they have dedicated employees that love their job and know the store and the business. but instead they hire people with know knowledge of cosmetics.

    Advice to ManagementAdvice

    the one thing i feel that is holding back this company is the lack of pay. they want top notch artists and educators and they're not going to have that because people with that much experience know they deserve to be paid more. also move up your hard workers instead of always hiring outside. you would have life long dedicated workers that would relate more with the cast because they've once been in their positions

    Doesn't Recommend
    Neutral Outlook
  7. Sephora was an incredibly company to work for. We were continually educated on product, technique, skin science & more.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Color Expert (Makeup Consultant) in New York, NY
    Former Employee - Color Expert (Makeup Consultant) in New York, NY

    I worked at Sephora full-time (more than 3 years)

    Pros

    Education. Perks. Benefits. Met industry giants and trained with the owners and faces of brands.

    Cons

    Instability of hours in retail.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Consultant in Beaumont, TX
    Former Employee - Product Consultant in Beaumont, TX

    I worked at Sephora part-time (less than a year)

    Pros

    Fun environment, decent pay, room for advancement

    Cons

    Standing all shIft, rude customers

    Recommends
    Positive Outlook
    Approves of CEO
  9. Fair employer, excellent leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sephora full-time (more than 5 years)

    Pros

    Very invested in people. Started not knowing I'd make this my career.

    Cons

    Not enough people to do the job expected

    Recommends
    Positive Outlook
    Approves of CEO
  10. Inspiring place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialist
    Current Employee - Specialist

    I have been working at Sephora full-time (more than a year)

    Pros

    Working here I truly feel set up for success everyday. This company is really all about the people - both clients and employees. I have worked places previously where no one cares about you and you are purely seen as an employee. Sephora is nothing like this they really care about your feelings, your goals, and your development (and sidenote: everyone hugs each other)! The ability to bonus is the most rewarding thing to me. Every single member of the Sephora team can bonus off of all the hard work they put in everyday. Crazy concept money really does motivate people to go above and beyond. Gratis and contests are also nice.

    Cons

    Not a lot of movement within management can make it difficult to move up locally. Having mobility is important if you want to move up. A lot of the systems and processes are very outdated, if you've worked at other retail places you will find yourself wondering why things are being done the way they are, there's so many better processes out there. Company spends a lot of money on conferences and trainings, which is great you get to travel, but there's so many things they could better spend their money on.

    Advice to ManagementAdvice

    Continue being in the stores. This is the first place I have worked where upper management is constantly in the stores. I think it makes them better understand the struggles and success we are going through in the store and helps to reach better decisions on what direction to move the company in.

    Recommends
    Positive Outlook
    Approves of CEO
  11. Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Lead
    Current Employee - Operations Lead

    I have been working at Sephora

    Pros

    Lots of experience and education

    Cons

    Very hard to go up the ladder if you start at the bottom

    Advice to ManagementAdvice

    Be more open to opinions

    Recommends
    Positive Outlook
    Approves of CEO

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