Sephora Reviews

Updated September 17, 2014
Updated September 17, 2014
586 Reviews
3.5
586 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Calvin McDonald
50 Ratings

Review Highlights

Pros
  • Love their employees and really strive to ensure great work life balance (in 30 reviews)

  • Free products, exceptional education and investment the company makes with each individual (in 48 reviews)


Cons
  • Great core values except work/life balance can be a struggle (like with any retail) (in 35 reviews)

  • No work/life balance, always on your feet, catty coworkers who like to gossip (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fun and educational

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Color Consultant  in  New York, NY
    Former Employee - Color Consultant in New York, NY

    I worked at Sephora part-time for more than a year

    Pros

    Excellent training and education program.

    Cons

    Very difficult to grow within the company.

    Advice to ManagementAdvice

    Take care of your cast members and do not discriminate

  2.  

    Best Customer Service Experience.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Sephora Product Consultant  in  Fresno, CA
    Current Employee - Sephora Product Consultant in Fresno, CA

    I have been working at Sephora part-time for less than a year

    Pros

    Very fun, energetic work environment. The skills that you learn here are incomparable to any other customer service job.

    Cons

    Depending on who is in your team (as is the case with all jobs), some people can become gossipy, catty, or rude. My general advice is to steer clear of this type of stuff, especially in the workplace.

    Customers can also be extremely rude. But on the flipside, there are customers that absolutely make your week.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Great Job To Work Close to What You Love

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sephora Product Consultant  in  Joliet, IL
    Current Employee - Sephora Product Consultant in Joliet, IL

    I have been working at Sephora part-time for less than a year

    Pros

    Monthly gratis, food, training, great teammates, culturally diverse

    Cons

    JCP customers, return policy, inconsistent stock

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Amazing culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sephora full-time

    Pros

    fair environment, strong leadership, amazing values

    Cons

    workload, hours, expectations can be unrealistic at time

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    AMAZE-BALLS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  New York, NY
    Current Employee - Cashier in New York, NY

    I have been working at Sephora part-time for less than a year

    Pros

    GRATIS, office culture, tremendous growth within company, amazing products, great company to work for

    Cons

    Not enough gratis, a lot of un-passionate people, management hires anybody,

    Advice to ManagementAdvice

    give more gratis to those that work the hardest. manager was very understanding of my schedule and allowed me a few minutes extra on breaks, it was overall, an Amazing Experience.

    Recommends
    No opinion of CEO
  7.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  San Francisco, CA
    Former Employee - Sales Associate in San Francisco, CA

    I worked at Sephora part-time for more than a year

    Pros

    Free cosmetics, skincare and fragrance
    Fun work environment
    Lots of incentive to work and grow

    Cons

    The customers can get a little crazy at times but nothing out of the ordinary for a customer service job.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    A good place to work if you're young, willing to work really hard to be an artist, or really love doing store operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Consultant  in  Boulder, CO
    Current Employee - Product Consultant in Boulder, CO

    I have been working at Sephora part-time for more than a year

    Pros

    Gratis (seriously amazing--thousands of dollars worth of stuff every few months), good company values, high end brand, nice stores in nice areas

    Cons

    Pretty much all women, so if you aren't fond of drama you'll find it tiring, too much corporate-level oversight on very stupid things within the store (i.e. the stock shelves and the board saying sales goals for the day), probably varies from store to store but questionable management

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    A delicate balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cast Member
    Former Employee - Cast Member

    I worked at Sephora full-time for more than 3 years

    Pros

    If your team is good, it's a great environment. Gratis helps the team try and promote favorite products. This company is invested in offering a lot of training internally and from brand reps.

    Cons

    If the team has a few "toxic" members, it can really affect morale, in spite of the best efforts of management.

    Advice to ManagementAdvice

    Hiring positive and productive team members (and leaders) is critical.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Fun, but not serious enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Cashier  in  Las Vegas, NV
    Former Employee - Seasonal Cashier in Las Vegas, NV

    I worked at Sephora part-time for less than a year

    Pros

    Up to date information on beauty products. Samples to try daily. Learn a lot about cosmetics in a short period of time. Exciting work environment.

    Cons

    Can be boring day to day. Management seems to pick favorites, seems like they could be a little more professional and less "high school"

    Advice to ManagementAdvice

    Managers should be more hands on and part of the group.

    Recommends
    No opinion of CEO
  11.  

    Very professional, fun work experience

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    Former Employee - Cast Member  in  Greenwood, IN
    Former Employee - Cast Member in Greenwood, IN

    I worked at Sephora part-time for less than a year

    Pros

    Great Environment
    Great Training Program
    Professional
    As a seasonal employee, I was given the exact same treatment and benefits at Sephora
    Decent Discount

    Cons

    As a seasonal employee, I had to work holidays, but that was expected.
    If you are hired as a seasonal cashier, that is just what you will be, a cashier. However, whenever I was interested in some other aspect of the job, I was taught the basics.

    Recommends
    Positive Outlook
    Approves of CEO

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