Sephora
3.4 of 5 540 reviews
www.sephora.com San Francisco, CA 1000 to 5000 Employees

Sephora Reviews

These reviews contributed towards 2012's Best Places to Work recognition. See ratings and reviews for all time.

30 Employee Reviews
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Review Highlights

Pros:
  • "Love their employees and really strive to ensure great work life balance"
    in 29 reviews
  • "Free products, exceptional education and investment the company makes with each individual"
    in 45 reviews
Cons:
  • "Great core values except work/life balance can be a struggle (like with any retail)"
    in 33 reviews
  • "No work/life balance, always on your feet, catty coworkers who like to gossip"
    in 13 reviews
  • Show more review highlights

Reviews

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    1 person found this helpful  

    Extremely satisfied it's an amazing work place!

    Color Lead (Current Employee)
    San Antonio, TX

    ProsApart from all the gratis we get from reps... It's fun and exciting!

    ConsAs retail goes we all have to work on holidays!

    Advice to Senior ManagementAlways be available have an open schedule in order to be a lead

    Yes, I would recommend this company to a friend

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    2 people found this helpful  

    A great place to start a retail career

    Anonymous Employee (Former Employee)
    San Antonio, TX

    ProsGreat Incentives (Gratis(Free Products), Decent Discounts, Travel for Trainings)
    Very Focused on Education (Store/Product/Techniques)
    Advancement Available
    Decent Benefits Plan (Medical, Dental, Vision, 401K)

    ConsScheduling Is A Problem If You over perform or under perform
    Over Perfomance = No weekends off ever, inconvenient scheduling
    Under Perform = Dont expect to see you name on the schedule but once or twice a week
    Cast can tend to be very pretentious
    Education outside of what company is doing is not always looked on favorably

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    • Disapproves of CEO

    5 people found this helpful  

    Unbelievably chaotic.

    Anonymous Employee (Current Employee)
    Fairfax, VA

    Pros*Gratis - when products are not expired or damaged
    *Friendship - genuine cast members
    *Friendly and sometimes knowledgeable Brand Reps
    *Free samples
    *Fun atmosphere - for the most part
    *Advancement opportunities - if you continuously annoy upper management enough or enjoy being a total kiss ass

    ConsI have been in a few different positions within the company - leadership and cast. There's a sense that upper management, DM, RVP, and up, need to learn a thing or two about economics. There is so much micro-management that the Store Director nor Leadership can even use the bathroom without getting an "okay" first.

    The whole concept of entrepreneurship is to let store management run their business. They know the areas of concern (at least those that are competent) and opportunities for improvement. After all, they do spend countless hours on excess conference calls and overbearing reports that spit out numbers from a poorly designed and outdated operations system. I've been with the company for almost 4 years and still don't have a clue what the individuals at "home office" actually do. If upper management actually relieved SD's from conference calls that seem to do more harm on the business and allowed more time to focus and run their business, Sephora would be able to earn more profit.

    Sephora pays WAY below the average for this type of industry. Heavy demands can seem oppressive at times and can create a heavy workload for management and cast. They start to feel undervalued and overworked. There are too many requirements for the little compensation offered. We have to obtain brand knowledge, maintain cleanliness of store, help multiple clients, ensure a fun shopping experience, meet/exceed sales goals, memorize assigned brand sales goals/top products, multi-task between worlds if short staffed, help operations with brand updates/missing product, tolerate a horrible commute, listen to constant criticism - during "observations", "P4D's", "coaching" opportunities, etc. It's enough for anyone to just throw in the towel. It's just sporadic, chaotic chaos. It makes you feel like a screaming banshee. The average for a SD is $61,000? Are you serious?! It's such a shame since this company is known for being a "innovator" in the beauty industry.

    I really wanted a career within this company. Too bad for them. Sephora stores end up losing a lot of great individuals.

    Advice to Senior ManagementListen to business decisions from the people that ACTUALLY run the business. We see the supply and demand traits on a daily basis. No computer can calculate supply and demand in a free market society.

    No, I would not recommend this company to a friend

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    • Work/Life Balance
           
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    1 person found this helpful  

    Pretty good

    Cast Member (Former Employee)
    Bellevue, WA

    ProsSephora is a great way to gain knowledge about the beauty industry. It really is all about how hard you try. You won't get a ton of training, so you kind of have to teach yourself if you want to be really successful, but if you're a beauty junkie, it's a great place to be. Work/life balance for me was great, but I had a great relationship with my manager.

    ConsRetail is just a tough place to be for a life-long career because they expect so much out of you with little compensation. You will almost always have crazy hours and you deal with unappreciative customers constantly. It's a pretty good place to be if you're in retail though.

    Advice to Senior ManagementI think managers in all retail places are extremely overworked and underpaid. Most of my managers were pleasant, but some could be very catty and not say things directly to your face.

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    3 people found this helpful  

    A fine place to start if your a budding MUA, but you can't make a career from it there

    Color Expert (Current Employee)
    New York, NY

    Pros-Overall a fun environment to be in. Guys can and are encouraged to wear makeup, and all employees are allowed to wear whatever looks they want.
    -A decent brand selection
    -Gratis
    -My management has always been pretty good about time off requests.

    Cons-incredible lack of communication between managers
    -too many management roles (captains, leads, specialists, store directors... etc)
    -pay is way below industry standard, especially for NYC
    -Far too nit-picky about ridiculous things, such as zoning, costumes, jewelry
    -Are not allowed to accept tips and don't make any % commission
    -The costumes are absolutely disgusting and terrible
    -"on-calls" and hours in general
    -way too many expectations for what we're paid and very quick to point out "opportunities" but not enough positive feedback.
    -Favoritism
    -There are a lot of areas to grow within, but hard to get the opportunity to be put on a path to reach that point.
    -a lot of shady happenings within upper management

    Advice to Senior ManagementPlease feel free to read the "cons" section about to see what are some of management opportunities to be seized for a better work environment.

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    1 person found this helpful  

    Dusting robot

    Color Lead (Current Employee)
    Nashville, TN

    Prosall kinds of free stuff

    ConsAll you do is dust every thing all the time

    Advice to Senior ManagementBetter communication and training

    Yes, I would recommend this company to a friend

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    its a great company, with lots of opportunities

    Skincare Consultant (Current Employee)
    Valencia, CA

    Prosits great to work for a company with lots of opportunities to move to. as well as the education they give there cast.

    Conssometimes there are people in management that should not be in management and its very hard to move those people. the company should think about the rest of the cast as well as those managers who really don't want to be there, but are there if a check!!

    Advice to Senior Managementif someone is not happy, nor does not feel they need to be developed let them move on to a place where they can be

    Yes, I would recommend this company to a friend

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    2 people found this helpful  

    Sephora does not value their key employees!

    (Current Employee)
    Georgetown, TX

    ProsGreat place to learn & improve on how to give excellent client service.
    Gratis is good but you must wait a long time to receive it.

    ConsPay is way below industry standard for the amount of workload that is required.
    Upper Management only focuses on what employees are doing wrong and does absolutely nothing to develop confidence to improve performance.
    Grueling work schedule that changes daily if numbers are not met making it impossible to depend on regular pay. Sometimes working until 1am then having to return by 8am the same morning. Working sometimes 7-10 days consecutively with out a day off.
    Micromanagement in it's most extreme form. Tremendous amount of multi-tasking required making it impossible to do all things correctly and effectively. Not being properly trained before being put on the floor. Extremely high turnover rate.

    Advice to Senior ManagementUpper management & Leadership are overworked which then has a "trickle down" effect to the cast. Key employees then feel that their work is not valued which leads to high turnover. Budgeting issues cause a large amount of tension in the workplace as well. Simply not enough employees because of high turnover and "On Call's" so everyone working is stretched too thin to perform at their best. Because the Store Director is only on "stage" 10% of the time, she relies on hear say from other castmembers to make assumptions and then documents unfair accusations as fact during performance reviews, 1X1 conversations and reports to HR & DM's.

    No, I would not recommend this company to a friend

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    Great environment and good people

    Anonymous Employee (Former Employee)
    La Jolla, CA

    Pros-the environment and cast are great to work with
    -manangement gives you great feedback
    -really pushes work/life balance

    Cons-could be a little difficult for growth

    Yes, I would recommend this company to a friend

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    Great Experience

    Cosmetic Sales Makeup Artist (Former Employee)
    Charlotte, NC

    ProsYou get tons of Gratis, has a point system to win things by Louis Vuitton, GREAT training program and continued learning.

    ConsNot always consistent with scheduling. Even if you are hired as full time, some weeks you can only have 20 or so hours.

    Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Sephora reviews and ratings — including employee satisfaction and approval rating for Sephora CEO Calvin McDonald . All 30 reviews posted anonymously by Sephora employees.