Sephora

  www.sephora.com
  www.sephora.com

Sephora Reviews

Updated December 20, 2014
Updated December 20, 2014
680 Reviews
3.7
680 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Calvin McDonald
100 Ratings

Review Highlights

Pros
  • Love their employees and really strive to ensure great work life balance (in 37 reviews)

  • Fun work environment, tons of free products, lots of opportunities to learn (in 59 reviews)


Cons
  • Great core values except work/life balance can be a struggle (like with any retail) (in 47 reviews)

  • As a former manager I had little to no work-life balance, my life revolved around my job (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Sephora Inside JCPenney- Seasonal Position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate
    Former Employee - Seasonal Sales Associate

    I worked at Sephora part-time (less than an year)

    Pros

    Fun to work with makeup and interact with customers. Decent discount because you are technically a JCP employee.

    Cons

    Zero work-life balance. Small staff so very competitive and immature. Limited hours, no room for growth. My location asked that we sign paperwork saying we would not commit fraud with the Beauty Insider program, then coworkers actively committed fraud so that their registration percentages would not be low.

    Advice to ManagementAdvice

    Get rid of the bad management at the store level instead of working with them! Gratis should extend to all employees. Also, more hands on training instead of watching brand videos.

    Doesn't Recommend
    Neutral Outlook
  2.  

    Beverly Center waste of time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Cashier in Los Angeles, CA
    Former Employee - Seasonal Cashier in Los Angeles, CA

    I worked at Sephora (less than an year)

    Pros

    None everything was a lie

    Cons

    no hours management gives hours to the same seasonal girls when they hired on 25 girls. rotating the girls would have been fair. we did all these interviews just be let go after receiving 3 paychecks. The paychecks were only for a bout 3 days at a time. Some girls have barely worked 2 days and dont have any income to fall back on. Sephora Beverly Center has wasted our time. Instead of assuming you could afford to hired 25 girls (which was way more than the previous years), you should have played it smart. Now you look like liars. Not to mention the lack of communication from management to the seasonal employees about hours. We had to hear it being whispered through the store.

    Advice to ManagementAdvice

    Be honest and show the values you claim your company was built on.

    Neutral Outlook
    No opinion of CEO
  3.  

    If I wanted to be a cashier, I'd work at Target

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sephora

    Pros

    Generous discount on amazing products, fun atmosphere, always something going on. Other than that, I wouldn't know because I was stuck behind the wrap desk.

    Cons

    Low pay, was hired as a Make up Artist but once there, I had to 'work my way up" to it. Are you kidding?! I've worked in film and television, with over twenty years as an artist... I was talked down to by staff and so called management. No Thanks.

    Doesn't Recommend
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Horrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Color Consultant
    Former Employee - Color Consultant

    I worked at Sephora part-time

    Pros

    Working with makeup, generous gratis

    Cons

    Absolutely horrible management, seasoned artists start out with people who have never applied makeup professionally, favoritism, lower pay than other cosmetic companies, cutting of hours, gossip, who you know not what you know, at all, because 99% of sephora employees are not certified muas, let alone know how to do makeup.

    Advice to ManagementAdvice

    Serious change is needed. Screen your employees better and stop hiring people with no experience over SEASONED artists or trained professionals.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Great discount, horrible experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Tysons Corner, VA
    Former Employee - Sales Associate in Tysons Corner, VA

    I worked at Sephora full-time (more than 3 years)

    Pros

    Learning about makeup and skincare. Making customers truly happy and confident.

    Cons

    Horrible management, stuck up people, theft because no one can keep an eye on the teens that constantly steal.

    Advice to ManagementAdvice

    Stop treating your employees like slaves. You don't own them. Maybe if you stopped treating everyone so badly, they wouldn't quit or walk out on you.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7.  

    HORRIBLE!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Color Cast Member in Jersey City, NJ
    Current Employee - Color Cast Member in Jersey City, NJ

    I have been working at Sephora part-time (less than an year)

    Pros

    Gratis......and Uhm
    ...................................???

    Absolutely nothing else, I liked the fact that I had no copays when I went to the doctor lol!

    Cons

    Micromanagement! Store director is a bully, and very inconsiderate. Lying backstabbing managers,Shady co-workers, if I here one more thing about "cash wrap, cm certified,backstage, onstage" crap I'm gonna scream very loud. Very political, Blatant and I do mean BLATANT favoritism,unprofessionalism from management, education consultant looks like she rolled out of bed half of the time, and has the nerve to tell me a thing or two!..... ETC!

    I started working here about 3 months ago. I quit my job to come to Sephora, thinking there was more growth opportunity, and hoping I could sharpen my make up artistry.......NOT!
    although there are some extremely talented people in color here that I learned a lot from, it was totally NOT worth giving up what I already had. I was hired as a "Part-time Partial" color artist, and during my interview I was told I was GUARANTEED 32 hours, and a bonus that would make up for the comission. I made at my previous job. which actually meant 20hoursish and being sent home if traffic was slow. The bonus is nothing! I was told all of these lies upfront, thinking I was going to be able to come here and do make up free willingly only to find out I have to be "Sephora certified" to do this lol also I've been pulled in the office about 3 times already over NONSENSE! "Do you feel like you're a good fit here?" Like stop with the subliminals already lol. Not to mention I walked "Backstage" once, and I walked into a male manager talking about thots...HOW UNPROFESSIONAL!!???
    This same dude just got a promotion lol. The employees come to work not dressed, no make up on ,scarves around their heads STRAIGHT RATCh and no one says anything lol!! The store manager in Newport mall is a monster, Everyone is frightened by her, because she bullies and intimidates her staff, THIS IS NOT A TRUE LEADER! This had to be one of the WORST DECISIONS i have ever made lol classic case of The grass not always being greener on the other side.

    Advice to ManagementAdvice

    Get it together! Stop with the favoritism, stop with the gossiping, STOP LYING to people just to get them in, stop socializing with employees NOT A GOOD LOOK! Good luck I'm out!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Great free stuff but not worth all the micromanaging.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Beauty Studio Captain in Pensacola, NC
    Former Employee - Beauty Studio Captain in Pensacola, NC

    I worked at Sephora full-time (more than an year)

    Pros

    Gratis,knowledge,and discount which are great perks to have.

    Cons

    Micromanaging,favortism,and backstabbing...no opportunities until someone steps down.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Greeter

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sephora part-time

    Pros

    I like working with makeup.

    Cons

    Everyone seemed to have formed clicks and when I started working there it felt like I was in high school again.

  10. 1 person found this helpful  

    HQ - Terrible Culture and Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sephora full-time

    Pros

    You do get to own many projects and initiatives. You also get to work on many teams and build relationships across the company fairly often.

    Cons

    Leadership is terrible and unresponsive to infrastructure issues that need improvement to pave way for growth. Managers of people receive no training on the development of their direct reports and many managers are unsuited to be overseeing a team.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Not A Pretty Place To Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Beauty Advisor in Boston, MA
    Current Employee - Beauty Advisor in Boston, MA

    I have been working at Sephora full-time (more than 10 years)

    Pros

    Abundant Free Products. Lots of exposure (though almost no education) on many top selling brands. Opportunity to meet lots of interesting clients.

    Cons

    Comparatively poor pay . Blatant favoritism by store leadership. Never can count on your schedule due to numerous "on -call" hours and being sent home early if traffic is down. When you're hired, great promises are made about the potential to earn monthly sales bonuses, but the goals are continually raised making a bonus virtually unattainable. Often have to wait ten to fifteen minutes (when already off the clock) to have coats or personal articles inspected by management for stolen merchandise be.fore being permitted to leave the store. Turnover is huge. Benefits are expensive and minimal.

    Advice to ManagementAdvice

    I feel that management needs to start treating the staff with some respect, invest in better training and provide better wages and benefits to foster a culture of loyalty and professionalism .

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Work at Sephora? Share Your Experiences

Sephora

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.