Sephora
3.4 of 5 494 reviews
www.sephora.com San Francisco, CA 1000 to 5000 Employees

Sephora Reviews

Updated Apr 21, 2014
All Employees Current Employees Only

3.4 494 reviews

                             

100% Approve of the CEO

(no image)

Calvin McDonald

(10 ratings)

71% of employees recommend this company to a friend
494 Employee Reviews
in

Review Highlights

Pros:
  • "A lot of fun - work life balance - training is very good - high standards"
    in 26 reviews
  • "Free products, exceptional education and investment the company makes with each individual"
    in 43 reviews
Cons:
  • "Work/life balance is a company value but not executed in many channels"
    in 31 reviews
  • "No work/life balance, always on your feet, catty coworkers who like to gossip"
    in 12 reviews
  • Show more review highlights

Reviews

 

Great for Part-time

Anonymous Employee (Former Employee)

I worked at Sephora part-time

Prostutorials
free samples from vendors
free makeup
meet great people
fun co-workers
great feedback from clients

Consmicro-managing supervisors
lack of personal growth
benefits lacking

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Tired feet, but never ending education and experience

Beauty Advisor (Current Employee)
Philadelphia, PA

I have been working at Sephora part-time for less than a year

ProsTeam player atmosphere, the funky music, the GRATIS!, the education and daily doses, work life balance - they will allow requests for days off even on a weekend if there are no big events going on. NO Commission so NO cattiness, at least not at my location. We work as a team and strive to achieve goals so that we all get bonuses.

ConsVery tiring, it's still retail, so wear comfortable shoes, never heels they are not allowed anyway, the uniforms "costumes" are these ugly tent dresses that are so unflattering. You can wear slacks and a button down shirt, always in black.

Advice to Senior ManagementKeep up with educating the cast members, always back up an individual who seeks to advance and map out a plan for them,

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Not a bad place to work in retail

Color Cast Member (Former Employee)
Boston, MA

I worked at Sephora full-time for more than a year

ProsThe training opportunities are pretty amazing if you take advantage of them- its possible to learn a lot. In comparison to other retail jobs, the opportunities for growth, job security, and compensation overall is above average for sure. For the most part, the staff is fun to work with and they are very generous when it comes to gratis.

ConsIt is a very corporate environment - if you work well within those kinds of confines you can succeed and find growth opportunities. That said, it can be a bit catty and everyone takes it a bit too seriously - you kind of have to drink the kool-aid to enjoy it.

– I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Great experience

Color Consultant (Former Employee)
Miami, FL

I worked at Sephora part-time for less than a year

Pros-Good pay
-Nice co-workers
-Flexible hours
-Gratis!!!

ConsEverything was pretty, pretty great

Advice to Senior ManagementTraining was great and so were the benefits.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Not Bad

Product Consultant (Former Employee)

I worked at Sephora part-time

ProsGenerous with gratis and great product/brand exposure.
Fun environment to work in.

ConsCompensation was not the best.
You don't know your work schedule until the week of/before, so you can't really plan anything in advance.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Seasonal Cast Member

Cast Member (Former Employee)

I worked at Sephora part-time for less than a year

ProsWorking with great coworkers and great clients. Makeup and skincare is fun and challenging to work in. I learned a lot and enjoyed going to work everyday.

ConsLOTS of things really need to be improved with some members of management. That's all I'm going to say.

Advice to Senior ManagementOpen your eyes, and don't play favorites. Discrimination is an ugly thing.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

1 person found this helpful  

Rewarding Experience

Retail Store Manager (Former Employee)

I worked at Sephora full-time for more than 5 years

ProsFree products, exceptional education and investment the company makes with each individual. Feels like home away from home and you meet so many interesting people both internally and externally.

ConsIt's really hard to find people who are committed to working hard, dependable and want to build a career. Often times you get one bad apple who insist on remaining a negative nelly and infest the team.

Advice to Senior ManagementTrust your managers to do their job. It's not always about becoming close to your team, it's about giving support and understanding to the demands of the job and the people.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Not very structured

Anonymous Employee (Former Employee)
San Francisco, CA

I worked at Sephora full-time for more than a year

ProsEverybody has an opportunity to be heard.

ConsEverybody has an opportunity to be heard. Everybody will give feedback on your projects. Try to satisfy everybody = impossible.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

1 person found this helpful  

seasonal cash wrap

Seasonal Sales Associate (Former Employee)
League City, TX

I worked at Sephora part-time for less than a year

ProsFast paced, fun environment. The holidays (christmas/new years) are absolutely insane! We had lines through the door...must be outgoing and patient. Must understand basic makeup and skin care to thrive. I got $10.25 per hour there are bonuses but seasonal ppl dont really get them

ConsHours are not flexible and they have to completely search and empty out everyones purse to leave for any reason at any time even to get a starbucks in the mall. They can be catty and stuck up also.

Advice to Senior ManagementMake hours flexible and be less stuck up

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Disappointing experience (may have been due to my specific location)

Seasonal Cast Member (Former Employee)
San Jose, CA

I worked at Sephora part-time for less than a year

Pros- Opportunity to learn about products (IF you are a permanent employee)
- Opportunity to help clients find the right product for them (fulfilling)

Cons- Lack of communication (basic things, like an employees' daily responsibilities, were never communicated)
- Virtually no training (the business' rubric for training needs to be changed; a lot of unnecessary busy work and no communication regarding the expectations for an actual day on the job)
- Very few hours (about half as many hours as employees were told they would get when they were hired)

Advice to Senior ManagementArticulate your expectations to your employees. Daily responsibilities should be explained during training. Sephora hires permanent employees from its seasonal employees, but it seemed like no investment whatsoever was put into the seasonal employees at this location. Your employees can't make you happy if you don't communicate what you want from them.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for Sephora? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Sephora reviews and ratings — including employee satisfaction and approval rating for Sephora CEO Calvin McDonald . All 494 reviews posted anonymously by Sephora employees.