Sephora Reviews

Updated September 18, 2014
Updated September 18, 2014
589 Reviews
3.5
589 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Calvin McDonald
51 Ratings

Review Highlights

Pros
  • Love their employees and really strive to ensure great work life balance (in 30 reviews)

  • Free products, exceptional education and investment the company makes with each individual (in 48 reviews)


Cons
  • Great core values except work/life balance can be a struggle (like with any retail) (in 35 reviews)

  • No work/life balance, always on your feet, catty coworkers who like to gossip (in 14 reviews)

More Highlights

Employee Reviews

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  1.  

    Good for Retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Color Specialist  in  Fort Collins, CO
    Former Employee - Color Specialist in Fort Collins, CO

    I worked at Sephora part-time for less than a year

    Pros

    Sephora is a good place to work for a retail job. They pay higher than most other retail jobs but you are still making a retail salary. If you are someone who has passion for the beauty industry you will get a lot of free products, which is awesome. They also pay out bonuses based on how well your store does, so that contributes to a team environment. It's a fun place to work depending on who is on your shift.

    Cons

    Your schedule is a retail schedule. Although they preach work-life balance as one of their core values, you don't always get that. Each store is different. Some stores will not pay you a bonus because the store itself isn't doing well, and a lot of that has to depend on the sales goals set forth by corporate management. So that can really damage the morale of the store. It can also be a bad place to work if you have to deal with rumors and gossip. They don't pay you enough money to live on, but management won't give you more hours if you work a second job. I had management bully me because I had to leave this job for something that paid better, even though I tried to give plenty of notice! That was a mistake!

    Advice to ManagementAdvice

    Pay a living wage and you will retain more top quality employees. Re-analyze sales goals to make them more realistic! I've seen stores where the morale is extremely low because employees work so hard but are never rewarded. Focus on developing a core group of full time employees rather than a revolving door of part time employees who can't pay their bills.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Good learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fragrance Consultant  in  Syracuse, NY
    Current Employee - Fragrance Consultant in Syracuse, NY

    I have been working at Sephora part-time for more than a year

    Pros

    The education on various product lines was amazing, you learn so much. When clients tell you your customer service has been great or that they just want to trust your opinion, it feels great! The free products are a nice perk.

    Cons

    It is very difficult to get promoted, get a raise, and to request time off. Some clients are difficult to work with but not any different from any other retail job.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Overall good job-just began to dislike it after several months.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Consultant  in  Saint Louis, MO
    Current Employee - Product Consultant in Saint Louis, MO

    I have been working at Sephora part-time for less than a year

    Pros

    The hourly base pay is awesome and is already hard to beat among most retail jobs; great for a student. You get to learn a LOT about cosmetics and skincare and you get a first look at new products before they hit the shelves. The gratis is always generous and contains awesome products. Some customers bond with you and will return just so you can help them again. The environment can be very fun at times.

    Cons

    No commission, no matter how big of a sale you make. The only recognition we get is if a customer fills out a survey and mentions our name; if you get no surveys or a low number of surveys, you'll hear about it all the time; although you can't force a customer to fill out a survey at home, that's ultimately up to them. You get disciplined for not signing people up for Beauty Insider cards, even if the customer was avid on not wanting one, or when a customer seems angry about it. Some people that come in can be very needy or difficult to work with one on one, but if you have a strong personality and can handle it, you should be fine. Silly, but the music they play gets annoying! Had to ask several times to get a uniform and still haven't gotten one, it's been almost a year.. The staff can be "clicky" at times and it's easy to feel left out of the circle.

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    Great Company not much room for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Education Lead
    Former Employee - Education Lead

    I worked at Sephora full-time for more than 5 years

    Pros

    Upper management (regional vp's, senior executives) were amazing and absolutely accessible. Decent pay and great benefits. Room to grow in store. Everyone makes bonuses.

    Cons

    Beyond Lead positions, you have to become a specialist (assistant to store director/manager). Becoming a specialist is extremely difficult in small markets. If you are not in an area (like Houston for example) with several stores in close proximity, you have little to no chance to advance. You must be at minimum an "elevated specialist" to move up the corporate ladder. In many cases, that is just not possible. Make friends with your DM if you ever plan on advancing beyond a nonexempt employee. (everyone is hourly except Specialist and Store Director).

    Advice to ManagementAdvice

    consider allowing nonexempt employees more room for advancement. Look at their work as a reflection on themselves rather than giving their specialist all of the credit for world success.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Sephora eCommerce

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Java Developer
    Current Employee - Java Developer

    I have been working at Sephora full-time

    Pros

    Good work life balance. Company tries to stay ahead of the curve business wise. Friendly work environment.

    Cons

    Very top heavy management. Not willing to improve on process/technology b/c the company is doing so well they dont really care. Siloed working teams which creates a very inefficient working environment. Not forward thinking when it comes to technology. Weak architecture of web and mobile eCommerce sites.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    retail is still retail

    Current Employee - Skin Care Consultant
    Current Employee - Skin Care Consultant

    I have been working at Sephora part-time for more than a year

    Pros

    learned a lot about the related fields, great training, advancement opportunity, decent pay for retail with regular opportunity for bonuses, lots of free products

    Cons

    unprofessional management and work environment, very unsteady work hours, at the end of the day- retail is still retail. we can't expect everyone to act professionally just because they are working for a good company like Sephora

  8. 1 person found this helpful  

    Fantastic company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager  in  San Francisco, CA
    Current Employee - Program Manager in San Francisco, CA

    I have been working at Sephora full-time for more than 3 years

    Pros

    Fast paced creative environment. Work-life balance has changed to actually having one. Benefits are great, not as great as the tech world, and compensation is on mid-range but great bonus structure.

    Cons

    Constant change and re-org. Leadership is constantly busy. Decision making for programs is painful. I always feel like everyone and the janitor has to weigh in on something that should only be the SVP, CMO, and CEO.

    Advice to ManagementAdvice

    Clean up the decision tree. Better align salary and listen to employees about bad employees.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Sephora is a great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Color Consultant  in  New York, NY
    Current Employee - Color Consultant in New York, NY

    I have been working at Sephora part-time for less than a year

    Pros

    you get amazing benefits even if you are just part time. you get free products, YES FREE. it a great overall learning experience. there room for growth with the company. great company values.

    Cons

    depending at which location you work for, you get very slow traffic and that affects everything. it affects your hours, bonus and things to do. so if you do apply try a high traffic store. at least in NYC anyways

    Advice to ManagementAdvice

    Management could become very selfish with scheduling. should consider actually following company values. should also practice better communication

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Color  in  Boston, MA
    Former Employee - Color in Boston, MA

    I worked at Sephora full-time for more than 3 years

    Pros

    training, education, compensation, perks, gratis

    Cons

    hours, personal growth, office culture, benefits, hour

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great experience just lack of pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Color Consultant  in  New York, NY
    Former Employee - Color Consultant in New York, NY

    I worked at Sephora full-time for more than 3 years

    Pros

    Great cast, lots of gratis, amazing environment, lots of training, great discount, fun culture, fun events

    Cons

    Unstable hours, little pay, only benefits for ft or partial pt

    Recommends
    Positive Outlook
    Approves of CEO

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