Serco Group Reviews

Updated June 20, 2015
24 reviews filtered by
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3.4
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Serco Group CEO Rupert Soames
Rupert Soames
0 Ratings

Pros
  • Staff do truely believe in good service (in 3 reviews)

  • Great benefits, leave, paid for travel, great insurance (in 3 reviews)

Cons
  • Staff unsupported by senior management (in 10 reviews)

  • You get no training and the management do not care about your health and wellbeing or anything else for that matter (in 3 reviews)

More Pros and Cons

24 Employee Reviews

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  1. Great place to start a career in operations.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Services Representative in Mumbai (India)
    Current Employee - Senior Customer Services Representative in Mumbai (India)

    I have been working at Serco Group full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Fantastic opportunities with regard to Growth in the organization.

    Cons

    Late Night Shift Environment can take a toll on your social and work lifestyle.

    Advice to Management

    Instead of Hiring New People with better salary package to join & then leave after 3 months of Training, advise to retain current employees who perform and bring revenue to the organization by rewarding with bonuses or a salary hike.


  2. Good to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior C S E in Mumbai (India)
    Former Employee - Senior C S E in Mumbai (India)

    I worked at Serco Group full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    great people, nice shift timings, good events

    Cons

    bad managements.. one of the worst... not helpful

    Advice to Management

    become more sensitive towards employees


  3. Good 1st job experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Executive in Mumbai (India)
    Former Employee - Senior Customer Service Executive in Mumbai (India)

    I worked at Serco Group full-time (Less than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    8 and a half hour shift. Plenty of overtime available.

    Cons

    No fixed offs No increment in salary after promotion. Work load doesn't justify pay. (back to back calls) Constant attrition of work force. Health affected due constant changing of shift. Unhygienic canteen.

    Advice to Management

    Plenty of scope for improvement


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good Learning Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Executive in Mumbai (India)
    Current Employee - Support Executive in Mumbai (India)

    I have been working at Serco Group full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Free environment to learn many different things

    Cons

    Bad Salary Growth Compare to other company's

    Advice to Management

    Please Provide Better Salary Growth


  6. Team Leader

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Mumbai (India)
    Current Employee - Team Leader in Mumbai (India)

    I have been working at Serco Group full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Very good Work environment, Fair Promotions, Good management, Work life balance given most importance

    Cons

    Pays lesser than competitors


  7. fantastic work experience had a good working environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Mumbai (India)
    Former Employee - Customer Service in Mumbai (India)

    I worked at Serco Group full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    good workenvironment and easy to get a feel of working in private comapny

    Cons

    upper management should consider the happiness of the employees

    Advice to Management

    give good benefits and perks to the employess so that they should be happy while working there


  8. Customer service executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Mumbai (India)
    Former Employee - Customer Service in Mumbai (India)

    I worked at Serco Group full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Nice place to work and good salary

    Cons

    Lots of work pressure and management is very bad.

    Advice to Management

    Should give equal opportunity to all employees


  9. Helpful (1)

    Get inside to know..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mumbai (India)
    Current Employee - Anonymous Employee in Mumbai (India)

    I have been working at Serco Group full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Full of freedom, butter you boss n you are the king

    Cons

    Everything is a challenge and you keep suffering

    Advice to Management

    NO one listens to this so its waste of time


  10. Kids running the show.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior CSE in Mumbai (India)
    Former Employee - Senior CSE in Mumbai (India)

    I worked at Serco Group full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Some of the most interesting process/clients. Great exposure to good quality customer service. One of the finest processes to work for. Not a walk in the park but is very much enjoyable and satisfying work environment. Furniture and fixtures in fairly good condition.

    Cons

    Entire Mumbai operation was run by amateurs who called themselves 'professional'. Unbelievable and most absurd behaviours and resons presented for something that the company/HR promised and was not delivered. Transport is a nightmare. Canteen is a joke. HR/Recruitment team ... don't bother talking about them. They do not have culture/class/professionalism. They literally 'threaten' to take police actions, legal steps and so on for some minor technical hiccup. HR SPOC is/was never available. Young kids, who apparently were on good terms with their peers were promoted to TL positions.

    Advice to Management

    There is great potential in the company. However if you have chosen some monkeys to run the show, be prepared to have trashed out camp in no time. Wake up and adopt a strategy where you are not bound by the limitations of the box. For once get rid of the box and 'think'. Else if you are like most others, look for your next job, and move on. Let Serco and all the good people working there die.


  11. good and organised company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative Vcc in Mumbai (India)
    Former Employee - Customer Service Representative Vcc in Mumbai (India)

    I worked at Serco Group part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great environment , great trainers,good canteen

    Cons

    pf when processed by serco is very slow... i would advice ull to manually submit to pf form to the pf office in charkop ... ull get ur pf within 45 days

    Advice to Management

    keep up the good work



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