Serco Group Reviews

Updated June 19, 2015
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2.8
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Recommend to a friend
Approve of CEO
Serco Group CEO Rupert Soames
Rupert Soames
10 Ratings

Pros
  • Staff do truely believe in good service (in 3 reviews)

  • Great benefits, leave, paid for travel, great insurance (in 3 reviews)

Cons
  • Staff unsupported by senior management (in 10 reviews)

  • You get no training and the management do not care about your health and wellbeing or anything else for that matter (in 3 reviews)

More Pros and Cons

130 Employee Reviews

Sort: Popular Rating Date
  1. Good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Psychological Health
    Former Employee - Director of Psychological Health

    I worked at Serco Group

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Supportive. Good salary. Great management. NO Micromanagement

    Cons

    Extensive and long hiring process


  2. Team Leader

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Fargo, ND
    Current Employee - Team Leader in Fargo, ND

    I have been working at Serco Group full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The people are amazing and you can always count on them.

    Cons

    Low Pay, resistance to change, outdated process and technology

    Advice to Management

    Get your act together and become competitive the way you run the company is so 10 years ago.


  3. Helpful (1)

    crazy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - GCII in Rogers, AR
    Current Employee - GCII in Rogers, AR

    I have been working at Serco Group full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Um, well it's got AC and heat

    Cons

    No privacy - cubicles are practically open. They will hire anyone. I sit next to people who don't even try to work, and they don't get in trouble. I have never been in jail, but I feel like I am there.

    Advice to Management

    Get rid of people who don't want to work. Put managers through sensitivity training. Don't use fear as a training technique.


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  5. Helpful (1)

    Rewarding work- Very top heavy- Low pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ACAP Career Counselor in Atlanta, GA
    Former Employee - ACAP Career Counselor in Atlanta, GA

    I worked at Serco Group full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Rewarding- developing relationships with soldiers and spouses. it is nice to see the progress and success of clients.

    Cons

    Low pay, very top heavy, center managers do not lead but dictate. Lots of veterans are hired just because and do not perform job duties. Serco owns the contract for ACAP centers on Army bases. Serco management doesn't have a clue about what is going on in the centers nor do they care.

    Advice to Management

    N/a.


  6. One of my best jobs and worked with some amazing people.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Photo Editor in New York, NY
    Former Employee - Associate Photo Editor in New York, NY

    I worked at Serco Group full-time (More than 5 years)

    Recommends
    Recommends

    Pros

    Great benefits and a very professional environment.

    Cons

    Under previous CEO, long term vision and branding could have been stronger. Was also disappointed when it came time for lay-offs, usually the better people were let go first.


  7. SI International

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Benefits in Reston, VA
    Current Employee - Senior Benefits in Reston, VA

    I have been working at Serco Group full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great Company and superior management team who gave you the tools to do your job the right way, without always looking at just cost.

    Cons

    Could have been more flexible with employees time and more ability to move up within the organization.


  8. Not life and family friendly

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Clerk II in Wentzville, MO
    Current Employee - General Clerk II in Wentzville, MO

    I have been working at Serco Group full-time (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    good compensation, benefits good except insurance rates way too high

    Cons

    It's like being in a prison.

    Advice to Management

    make more life and family friendly


  9. Good environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Serco Group full-time (More than 3 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Caring management and good work life balance

    Cons

    Low salary and high turnover


  10. Not Good, Not Bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Developer in Fairfax, VA
    Current Employee - Web Developer in Fairfax, VA

    I have been working at Serco Group full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    People are nice, in the department I'm in they have all been there for years so they are very close.

    Cons

    Lot of older people that complain a lot. They are locking down everyones computers so sometimes its hard to do research or install freeware/shareware that I use a lot.

    Advice to Management

    Pre-plan the projects out more, things need to be more hashed out before being started.


  11. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Family Programs Assistant in San Antonio, TX
    Former Employee - Family Programs Assistant in San Antonio, TX

    I worked at Serco Group full-time (More than 3 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    up to date with time keeping technology, nice investment plan

    Cons

    contracts do end :( Communication could be improved



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