Serco Group Reviews

Updated August 3, 2015
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2.9
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Recommend to a friend
Approve of CEO
Serco Group CEO Rupert Soames
Rupert Soames
11 Ratings

Pros
  • Staff do truely believe in good service (in 3 reviews)

  • Great benefits, leave, paid for travel, great insurance (in 3 reviews)

Cons
  • Staff unsupported by senior management (in 10 reviews)

  • You get no training and the management do not care about your health and wellbeing or anything else for that matter (in 3 reviews)

More Pros and Cons

291 Employee Reviews

Sort: Popular Rating Date
  1. FINANCIAL ANALYST

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Management in Norfolk, VA
    Former Employee - Financial Management in Norfolk, VA

    I worked at Serco Group (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    People Oriented Provides Up to date training in all aspects of job Great support staff

    Cons

    I found no cons in the time I was employed regarding the company

    Advice to Management

    No to Management at this timeadvice


  2. General Clerk I

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Clerk I in Odessa, MO
    Former Employee - General Clerk I in Odessa, MO

    I worked at Serco Group (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    benefits, break time, nice co-workers, and vacation time

    Cons

    There's no room for growth whats so ever and very tedious repetitious work.


  3. Logistics Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Serco Group

    Pros

    Huge company with the ability to transfer to other locations. There's a clear chain of command making it easy to get the information that is needed

    Cons

    What is expected from you isn't clearly given to you when you first start. Almost like a make it up as you go type of job. There are yearly assessments to let you know how you're doing though so the effort is there. Almost too big of a company making it hard to stand out due to your supervisor not being in the same location as you are. No real major complaints to make me not want to work here.


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  5. Review of Serco

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO

    I have been working at Serco Group full-time

    Pros

    Ease of work and schedule, Decent people to work with

    Cons

    More organization/communication needs to occur among Admin, and followed through to Employees. Hold accountable those that break the rules-employees, And supervisors/Admin to Enforce.

    Advice to Management

    No Enabling bad behavior


  6. Corporate Travel Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Travel Agent in Decatur, GA
    Current Employee - Corporate Travel Agent in Decatur, GA

    I have been working at Serco Group (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Able to work from home.

    Cons

    Very low pay. First year travel agent pay.

    Advice to Management

    The pay should reflect agent experience.


  7. Could be better overall

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco Group

    No opinion of CEO
    No opinion of CEO

    Pros

    Local management does what it can, gets push-back from corporate

    Cons

    Pay not competitive for those with experience.

    Advice to Management

    Good relations aside, money speaks louder


  8. Find something better

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco Group

    Pros

    The hours are great Monday- Friday 645 to 315

    Cons

    The pay sucks and the people in management don't know what there doing


  9. general clerk II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco Group

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    culture of the whole office.

    Cons

    I cannot think of any complaints as of now


  10. decent job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Clerk
    Former Employee - General Clerk

    I worked at Serco Group full-time (More than 5 years)

    Pros

    The pay is decent and you can keep to yourself must of the time. The written is pretty easy abd you can alternate between sitting and getting up tuo do stuff

    Cons

    You don't get raises based on merit, you get paid based on job title. Promotional opportunities are few and far between, and there is a lot of competition for them

    Advice to Management

    Be more involved (upper management) supervisors need to not micro manage or baby sit. They should offer more group events to raise morale.


  11. Patent Classifier

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patent Classifier in Harrisonburg, VA
    Former Employee - Patent Classifier in Harrisonburg, VA

    I worked at Serco Group full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    It was a great out of college job. Very flexible work hours, relaxed dress code. Also Harrisonburg is very inexpensive to live.

    Cons

    There is minimum room for advancement. Also, lack of an overall feeling of HR among contractors led to a very lacking set of rules for employee conduct. Overtime is required at some times, and time off must be approved (even around Holidays). No closing for snow, must take vacation days.

    Advice to Management

    Improve on asserting leadership over employees. Standardize the rules and guidance among all areas of the company. Let employees take time off around Holidays.



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