Serco Group

  www.serco.com
  www.serco.com

Serco Group Reviews

Updated December 19, 2014
Updated December 19, 2014
124 Reviews
2.6
124 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Serco Group CEO Rupert Soames
Rupert Soames
6 Ratings

Review Highlights

Pros
  • Caring management and good work life balance (in 3 reviews)

  • Staff do truely believe in good service (in 3 reviews)


Cons
  • The senior management changed on a regular basis allowing no continuity or direction to the company (in 10 reviews)

  • The senior and middle management leadership is poor, they seem to have risen through the ranks on an old boys network (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Serco was a good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lifeguard in Manchester, England (UK)
    Former Employee - Lifeguard in Manchester, England (UK)

    I worked at Serco Group full-time (more than 3 years)

    Pros

    Good salary, always trying to improve, always chances to train

    Cons

    No cons I was happy to work there

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good opportunities for Graduates

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco Group full-time (more than 3 years)

    Pros

    Plenty of opportunity to make your mark and progress faster than on typical graduate schemes. Good diversity of opportunity and potential to move around departments and geographies

    Cons

    Lack of investment in personal development

    Advice to ManagementAdvice

    Keep it simple!

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Endless documentation and less execution

    • Comp & Benefits
    • Work/Life Balance
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco Group full-time

    Pros

    A very interesting company to work for in terms of the nature of services it delivers
    Very good for exposure to government contracting and bidding across nations

    Cons

    More focused on paperwork and then circulating it across several departments for review...by which time it may lose its essence and the program / initiative then just gets dumped

    Advice to ManagementAdvice

    Enhance focus on execution..... find out the members of leadership contributing to confusion and wastage of resources

    Negative Outlook
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  5.  

    good

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco Group

    Pros

    good area to start a career

    Cons

    nothing as my opinion it dont have any cons

  6.  

    Place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco Group as a contractor

    Pros

    A good place to work. You are employed based on your ability to do the job

    Cons

    The company can be more involved in the career development of staff

    Advice to ManagementAdvice

    Encourage career growth, be more involved

  7.  

    Stable but very variable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Principal Consultant
    Former Employee - Principal Consultant

    I worked at Serco Group full-time

    Pros

    Interesting range of options and business areas

    Cons

    Very heavy emphasis on costs, always trying to drive down expenses. Some significant failures due to under-funding. Focused on government contracts leading to problems when they inherited a lot of staff with a flexible attitude to reporting. Promising anything to win a bid leads to massive rework later on.

    Advice to ManagementAdvice

    Actually pay attention to Black Hat reviews instead of pre-judging them. Talk to experts instead of project managers.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior CRE in Gurgaon, Haryana (India)
    Former Employee - Senior CRE in Gurgaon, Haryana (India)

    I worked at Serco Group full-time (less than an year)

    Pros

    Starting salary for a fresher is fine, Infrastructure is fine, Company by itself is pretty good and stable, provided you enter the right process.

    Cons

    Management is political, Growth is very limited, Appraisals are delayed.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Recovery and renewal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Serco Group

    Pros

    Terrific variety and service culture

    Cons

    Recovery from a very public failure of relationships with UK Govt

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    downward spiral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco Group full-time (more than an year)

    Pros

    good benefits, nice people, interesting content

    Cons

    crisis has created turmoil and too many changes have created instability

    Advice to ManagementAdvice

    keep your word

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Squeeze until the pips squeak. One star rating only because zero is not an option.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Manager in Liverpool, England (UK)
    Current Employee - Team Manager in Liverpool, England (UK)

    I have been working at Serco Group full-time (more than an year)

    Pros

    I can say with my hand on my heart I have never had a positive word to say about this organisation.

    Cons

    Treatment of staff is appalling. If they can find another mug to do it cheaper you are out. Senior management are totally clueless, if you have no morals you may succeed, but only if you brown-nose the right people. Experience and ability are alien concepts. You are a number to be dispensed with as and when convenient. I have never written a review before, but I have never worked for such a company before. If you think it may be different for you - good luck, but I genuinely say AVOID AT ALL COSTS.

    Advice to ManagementAdvice

    RESIGN.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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