Serco Group Reviews

Updated March 19, 2015
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3.0
51 Reviews
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Serco Group CEO Rupert Soames
Rupert Soames
5 Ratings

51 Employee Reviews

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  1. Singlehandedly the worst company I have ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Relations Executive in London, England (UK)
    Former Employee - Customer Relations Executive in London, England (UK)

    I worked at Serco Group full-time (more than a year)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Gave me the experience I needed to move on and work for a better company.
    Working at Selfridges was the only reason I stayed for the amount of time I did!

    Cons

    - awful management: hired individuals who had no clue
    - business ethos: we care about the company, not about your wellbeing
    - was told numerous lies about promotions and salary
    - family emergency?: not on there time
    - told about a commission scheme that was never implemented
    - treated like children in a classroom or cattle at a farm
    - painfully slow with management communications
    - was told that I could not talk to HR, had to file grievances with management. Problem was the grievances were about management

    I could go on but my time in the Selfridges Customer Service Team was god awful. I am so happy to be gone from there.

    Advice to Management

    If you want to keep the Selfridges campaign get rid of management there. The upper management in this campaign are absolutely useless.
    Start from scratch and hire members of staff who know what they are doing in practise not just paper.

  2. Right face

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Serco Group

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Fantastic career progression and interesting work if your face fits.

    Cons

    Disorganised, do not empower their colleagues sufficiently, clients take advantage of not having a unified way of working.

    Advice to Management

    Empower your employees; teach and develop when the do not know something, make sure their backs are covered.

  3. Enjoyable. Real focus on Architecture and the value it can add

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Architect
    Current Employee - Technical Architect

    I have been working at Serco Group

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Flexibility, fair pay, strong development support

    Cons

    challenging times for the group as a whole

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  5. Demanding role with access to great development opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Manager
    Current Employee - Quality Manager

    I have been working at Serco Group

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The company is undergoing significant change and there is a greater emphasis in achieving excellent standards of care.
    there is good access to training and development opportunities but is very much up to the individual to develop his/her own role.

    Cons

    It needs more structure.
    The company is still in development and needs to invest more in its people through formal channels.

  6. Lots of Change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contract Manager in Hook, England (UK)
    Current Employee - Contract Manager in Hook, England (UK)

    I have been working at Serco Group full-time (more than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    There are lots of opportunities if you have a good network and the recent leadership change has made a difference.

    Cons

    Very silo-ed and very it is very risk adverse. compensation is fair for the roles if you come in externally.

  7. Bad management, shady company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Advisor in Dingwall, Scotland (UK)
    Former Employee - Customer Advisor in Dingwall, Scotland (UK)

    I worked at Serco Group

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    1. Generally good team mates to work with.

    2. Resonable work load.

    3. Low level management generally approachable.

    Cons

    1. Poor level of pay.

    2. Training short, sloppy and always out dated.

    3, Antique computer systems and an over reliance on untested computer programs.

    4. Zero interest in management progression.

    Advice to Management

    Treat staff like assets, not undeed expenditure. Have managers who are actually trained for the role- not people who move around because they are unable to hit targets in other departments.

  8. Serco was a good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lifeguard in Manchester, England (UK)
    Former Employee - Lifeguard in Manchester, England (UK)

    I worked at Serco Group full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good salary, always trying to improve, always chances to train

    Cons

    No cons I was happy to work there

    Advice to Management

    None

  9. Good opportunities for Graduates

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco Group full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Plenty of opportunity to make your mark and progress faster than on typical graduate schemes. Good diversity of opportunity and potential to move around departments and geographies

    Cons

    Lack of investment in personal development

    Advice to Management

    Keep it simple!

  10. Place to work

    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at Serco Group as a contractor

    Pros

    A good place to work. You are employed based on your ability to do the job

    Cons

    The company can be more involved in the career development of staff

    Advice to Management

    Encourage career growth, be more involved

  11. Stable but very variable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Principal Consultant
    Former Employee - Principal Consultant

    I worked at Serco Group full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Interesting range of options and business areas

    Cons

    Very heavy emphasis on costs, always trying to drive down expenses. Some significant failures due to under-funding. Focused on government contracts leading to problems when they inherited a lot of staff with a flexible attitude to reporting. Promising anything to win a bid leads to massive rework later on.

    Advice to Management

    Actually pay attention to Black Hat reviews instead of pre-judging them. Talk to experts instead of project managers.

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