Serco Group Reviews in United Kingdom

Updated August 23, 2014
Updated August 23, 2014
102 Reviews
2.5
102 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Serco Group CEO Rupert Soames
Rupert Soames
1 Rating

Review Highlights

Pros
  • Caring management and good work life balance (in 3 reviews)

  • Staff do truely believe in good service (in 3 reviews)


Cons
  • The senior management changed on a regular basis allowing no continuity or direction to the company (in 10 reviews)

  • The senior and middle management leadership is poor, they seem to have risen through the ranks on an old boys network (in 3 reviews)

More Highlights

43 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco Group as a contractor

    Pros

    A good place to work. You are employed based on your ability to do the job

    Cons

    The company can be more involved in the career development of staff

    Advice to ManagementAdvice

    Encourage career growth, be more involved

  2.  

    Stable but very variable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Principal Consultant
    Former Employee - Principal Consultant

    I worked at Serco Group full-time

    Pros

    Interesting range of options and business areas

    Cons

    Very heavy emphasis on costs, always trying to drive down expenses. Some significant failures due to under-funding. Focused on government contracts leading to problems when they inherited a lot of staff with a flexible attitude to reporting. Promising anything to win a bid leads to massive rework later on.

    Advice to ManagementAdvice

    Actually pay attention to Black Hat reviews instead of pre-judging them. Talk to experts instead of project managers.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Recovery and renewal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Serco Group

    Pros

    Terrific variety and service culture

    Cons

    Recovery from a very public failure of relationships with UK Govt

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Squeeze until the pips squeak. One star rating only because zero is not an option.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Manager  in  Liverpool, England (UK)
    Current Employee - Team Manager in Liverpool, England (UK)

    I have been working at Serco Group full-time for more than a year

    Pros

    I can say with my hand on my heart I have never had a positive word to say about this organisation.

    Cons

    Treatment of staff is appalling. If they can find another mug to do it cheaper you are out. Senior management are totally clueless, if you have no morals you may succeed, but only if you brown-nose the right people. Experience and ability are alien concepts. You are a number to be dispensed with as and when convenient. I have never written a review before, but I have never worked for such a company before. If you think it may be different for you - good luck, but I genuinely say AVOID AT ALL COSTS.

    Advice to ManagementAdvice

    RESIGN.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Never the same day twice, exceptionally good in a crisis

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager  in  London, England (UK)
    Current Employee - Senior Manager in London, England (UK)

    I have been working at Serco Group full-time for more than 8 years

    Pros

    Many extermely hard working staff at all levels of the company. Current reputation is worse than deserved. Challenging but rewarding work. Staff do truely believe in good service.

    Cons

    Requires more internal investment in people and technology. Very political both internally and externally. Strategically we need to consider where we really want to position ourselves in the market, we cannot be all things to all people

    Advice to ManagementAdvice

    Drop the internal politics. Stronger direction on strategy from exec

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    senior management don' t appear to care sites are struggling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Serco Group full-time for more than 5 years

    Pros

    salary and the beautiful location where contract based

    Cons

    work life balance not a consideration to serco all they are interest in is the bottom line.
    Staff unsupported by senior management

    Advice to ManagementAdvice

    do a shift on a busy event/function for 12 hours on your own with agency staff who who don't know what they are doing!!!!!
    Rupert Soames needs to be aware of who works for him as his md when his secratary replies to his emails.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    excellent employer, flexible and considerate to work/life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance & Commercial Manager
    Current Employee - Finance & Commercial Manager

    I have been working at Serco Group part-time for more than 10 years

    Pros

    staff are empowered and they permit flexible work hours.

    Cons

    company can be a little bit disparate, if you need help from elsewhere within the organisation, e.g. another dept or another team, it's not always a straight forward process to get the help or to make contact etc.

    Advice to ManagementAdvice

    Make time to listen to all employees, the Senior Managers don't necessarily know everything or see every opportunity.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Rubbish Company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Hook, London, England (UK)
    Current Employee - Anonymous Employee in Hook, London, England (UK)

    I have been working at Serco Group part-time for more than 8 years

    Pros

    None at all. Used to be an awesome place to work but not anymore.

    Cons

    Only brown nosers get promoted. You get nothing for commitment and dedication. You get no training and the management do not care about your health and wellbeing or anything else for that matter!

    Advice to ManagementAdvice

    Your staff are treated like numbers rather than human beings. Get real and treat them how you would like to be treated! What goes around comes around...

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  London, England (UK)
    Former Employee - Manager in London, England (UK)

    I worked at Serco Group full-time for more than 8 years

    Pros

    Lower level employees are great and can work around bad processes and worse managers

    Cons

    Upper management are headless and unclear of their strategy.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Valuable learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Hook, London, England (UK)
    Current Employee - Anonymous Employee in Hook, London, England (UK)

    I have been working at Serco Group full-time for more than 3 years

    Pros

    Presumed ease of moving to another post within Serco. Presumed job security. I'm struggling to think of anything else, sorry.

    Cons

    Unprofessional and unskilled management. There is a complete lack of positive feedback. There has been no training provided despite repeated promises by management. Poor communication. HR and IT could do with a lot of training.

    Advice to ManagementAdvice

    Don't make promises to your staff which you cannot keep. Your staff are human beings, treat them as such. It's not what you know, it's who you know.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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