Serco, Inc. Reviews

Updated May 25, 2015
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2.8
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Recommend to a friend
Approve of CEO
Serco, Inc. CEO Ed Casey
Ed Casey
105 Ratings

Pros
  • They try to promote a good work/life balance, but really it depends on project (in 9 reviews)

  • Great pay, great opportunites for advancement (in 8 reviews)

Cons
  • Lack of communication between the Army IMCOM and Serco in developing guiding policies and implementation processes (in 7 reviews)

  • Little to no room for advancement, which means getting on the day shift could take several years (in 6 reviews)

More Pros and Cons

247 Employee Reviews

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  1. Good place to work

    Former Employee - Contracts Manager in Falls Church, VA
    Former Employee - Contracts Manager in Falls Church, VA

    I worked at Serco, Inc. (More than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Sales teams, especially in the transporation and facilities management industries, were very professional.

    Cons

    I did not experience any cons.


  2. Serco, Inc

    Current Employee - Computer Operator III *Help Desk Technician in New Orleans, LA
    Current Employee - Computer Operator III *Help Desk Technician in New Orleans, LA

    I have been working at Serco, Inc. (Less than a year)

    Pros

    It is a ery big company.

    Cons

    It is unfortunately contracted employment.


  3. Outstanding company, just rated #1 best place to work in DC area

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Program in Reston, VA
    Current Employee - Senior Program in Reston, VA

    I have been working at Serco, Inc. full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great benefits, great attitudes among management and co-workers

    Cons

    Cannot think of any -- very few negatives if any.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fairfax, VA
    Current Employee - Anonymous Employee in Fairfax, VA

    I have been working at Serco, Inc.

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good growing company, nice coworkers, great managers

    Cons

    In some departments, growth is not encouraged.

    Advice to Management

    Keep the great work going!


  6. Helpful (1)

    Not sure how then ended up in forbes top 100 employer.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco, Inc.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good people and government contract opportunities.

    Cons

    Benefits are pretty terrible. Health insurance is the high deductible type, no training, no bonus or stock and the company looks to cut back even more every year.

    Advice to Management

    Without those working on your contracts, there is no money for SERCO! Treat them as assets and stop taking benefits away from them.


  7. Helpful (1)

    poor management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Reston, VA
    Former Employee - Anonymous Employee in Reston, VA

    I worked at Serco, Inc. full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    If you have a positive disposition, you can handle the stress effortlessly. Unfortunately, everyone reaches their breaking-point eventually and resolution is only an optimistic's dream.

    Cons

    What I endured during my time at Serco will never be sufficiently described and understood, as the details will only be truly understood and recognized by those who experienced first-hand experience, otherwise a published "novel" would be the other option. My story is nothing short of disgraceful. I only wish that my witnesses would have spoken up; not just for myself, but for all others who were and still endure an unconscionable disrespectful and belittling environment. Afterall, these people/employees have talents that not only go unnoticed, but somehow are continuously downplayed as if all efforts, innovative thinking, and incredible talent are an annoyance and counterproductive.

    Advice to Management

    I wasn't asking much. I just wanted to cease the attacks on my very foundation; commitment to excellence, hard work ethic and morals, and belief in sacrifice in order to add to the greater good/success of the company. I will always remember my achievements and how I loved my work. Thus, it was my commitment to my work that motivated me. Sadly, I just wanted to be apart of a team that seemed to diminish greatly with each passing day. I just worked too hard to watch my dignity fall from my very being.


  8. Veterans Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Serco, Inc.

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Excellent job having veterans help other veterans find jobs

    Cons

    need to have career advancement opportunities

    Advice to Management

    none


  9. Not really sure if I want to stay here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Trainer in Wentzville, MO
    Current Employee - Technical Trainer in Wentzville, MO

    I have been working at Serco, Inc. full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    great flexibility in my position, but not for all roles

    Cons

    no raises offered on current SCA contract, salary is subpar, communication through the business processes is not good at all, high turnover rate

    Advice to Management

    Pay your people what they are worth


  10. Employment with Serco Inc.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources and Recruiting Responsibliities
    Former Employee - Human Resources and Recruiting Responsibliities

    I worked at Serco, Inc.

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Great employees, very dedicated and competent

    Cons

    No upward mobility
    Minimal raises
    weak benefitrs (no PTO) Outdated schedule of leave earning in comparison to other firms their size

    Advice to Management

    Be more engaged with the operations level of the business..................


  11. I was working for Serco as a contractor. Awful experience! Terrible company, no morals or respect for their employees.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Inquiry in Portsmouth, NH
    Former Employee - Telephone Inquiry in Portsmouth, NH

    I worked at Serco, Inc. full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Not one good memory of my experience

    Cons

    Extremely low pay. I began at $17/hr and then was forced to participate in a 401K that decreased my pay to $13/hr. I couldn't afford to live. I was lucky to be part of if a layoff.

    Advice to Management

    What gives you the right to make a decision about my pay, and my desire to opt out of a retirement plan (when I could barely pay my bills)?



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