Serco, Inc.

  www.serco-na.com
  www.serco-na.com

Serco, Inc. Reviews

Updated December 13, 2014
Updated December 13, 2014
232 Reviews
2.9
232 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Serco, Inc. CEO Ed Casey
Ed Casey
103 Ratings

Review Highlights

Pros
  • They try to promote a good work/life balance, but really it depends on project (in 9 reviews)

  • Great pay with 41k and affordable health plan coverage, flex spending etc (in 8 reviews)


Cons
  • Lack of communication when rolling out changes that effect the entire company (in 7 reviews)

  • Little to no room for advancement, which means getting on the day shift could take several years (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good place to begin a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Instructional Designer in Washington, DC
    Former Employee - Senior Instructional Designer in Washington, DC

    I worked at Serco, Inc. as a contractor (more than 3 years)

    Pros

    Ability to move to other positions within the company leading to management, and the ability to work remotely if a client or position allows. The company also offers classes to help its employees advance their career goals and learn other skills.

    Cons

    Contract based employment. If a contract ends and there are no other positions available matching an employee's experience level, the company may change employment status to on-call or lay off.

    Advice to ManagementAdvice

    No advice. The company provides an opportunity to employees to voice concerns and express ideas through its yearly survey.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Low Pay for extremely high expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Career Counselor
    Former Employee - Career Counselor

    I worked at Serco, Inc. full-time (less than an year)

    Pros

    The work was very rewarding and challenging. The results of doing your job and doing it well meant that you were having a positive influence on someone's life.

    Cons

    No flexibility in schedule time, rarely had time for breaks or downtime to recuperate from highly thought intensive tasks. Not all employees that share the same position title are expected to produce/participate at the same level

    Advice to ManagementAdvice

    Require the same expectations for all employees or recognize the employees that are investing more.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    The management sucks. All old Navy and they think they rule the world with the lack of knowledge they have.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cost Analyst II in Rock Island, IL
    Former Employee - Cost Analyst II in Rock Island, IL

    I worked at Serco, Inc. full-time (more than 3 years)

    Pros

    Only if you need a job and can't find another

    Cons

    This job is sexist. I had to go to the ethics board to get paid the same as my couterparts that were doing the same thing.

    Advice to ManagementAdvice

    You need to have a better policy to listen to the employees and don't feel untouchable.

    Doesn't Recommend
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Things are a little disconnected overseas

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Serco, Inc. full-time (more than an year)

    Pros

    Company offers generous benefits and great overseas opportunities. Pay is significantly less than offerings stateside. Great for veterans and military spouses. Job satisfaction is the best part of the position and the greatest reward. Continued growth within the industry and within the centers.

    Cons

    Training and management seem very disconnected from the main center back in the states. Management areas are very large, so those on the outskirts get lost in the shuffle sometimes until there is a problem and management is overextended to the point the centers suffer. Support services are there but not necessarily easily accessed. Too many hands in the pot when trying to get things done or create new training/education opportunities.

    Recommends
    Positive Outlook
  6.  

    Too much "Big Brothwr'z

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Clerk II in Rogers, AR
    Former Employee - General Clerk II in Rogers, AR

    I worked at Serco, Inc. full-time (less than an year)

    Pros

    The salary and benefits are great. I personally have never had an insurance plan package as comprehensive as what they offered.

    Cons

    The company is adamant about watching their employees closely. It almost seems like they don't trust the people they hire -- even if those people are the ones doing all the work.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Mid-manager...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Site Manager
    Current Employee - Site Manager

    I have been working at Serco, Inc. full-time (more than 8 years)

    Pros

    Great place to manage your own 'remote' location if you require minimal guidance and prefer to work autonomously.

    Cons

    It's an environment of 'contracting' with all the normal trappings.

    Advice to ManagementAdvice

    Provide more fiscal authority and responsibility to site managers. A site manager's ability to give 'freebies' on the companies dime would provide a sense of credibility. The ability to give a $50 award at his/her discretion, or to give an employees "the rest of the day off" (with pay) for exceptional performance would speak loudly to employees.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Great training, wonderful people to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Fort Wayne, IN
    Former Employee - Customer Service Representative in Fort Wayne, IN

    I worked at Serco, Inc. full-time (more than an year)

    Pros

    The training program is excellent. They provide you with all the tools that you will need to do your job successfully.

    Cons

    HR department is in another state and must be contacted via e-mail which is a little impersonal at times.

    Recommends
    Approves of CEO
  9.  

    Good experience overall

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco, Inc. full-time

    Pros

    Most who stay and work hard get promoted

    Cons

    Low raises, little budget for training

    Advice to ManagementAdvice

    Get more involved at operations level

  10. 1 person found this helpful  

    If you can balance work, children and life very well with one to two missed days? This company may be right for you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Entry Operator II in Bentonville, AR
    Former Employee - Data Entry Operator II in Bentonville, AR

    I worked at Serco, Inc. full-time (less than an year)

    Pros

    Co-workers are very friendly, encluding the management and HR staff. Wonderful benefits! Great pay with 41k and affordable health plan coverage, flex spending etc. Work with Government contract, usually hire with in for promotions.

    Cons

    Balance of work vs life is hard to meet. They are strict on missed days.1-2 missed days per year is okay, but a 3rd they frown upon.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Army Wounde Warrior (AW2) Advocate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AW2 Advocate
    Former Employee - AW2 Advocate

    I worked at Serco, Inc. full-time (more than 3 years)

    Pros

    Good pay
    Paid military leave
    good benefits
    awards for those who excel

    Cons

    None from me, I was pleased with the company

    Advice to ManagementAdvice

    Come back to get the AW2 contract

    Recommends
    Positive Outlook
    Approves of CEO

Work at Serco, Inc.? Share Your Experiences

Serco, Inc.

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.