Serco, Inc. Reviews

Updated October 31, 2014
Updated October 31, 2014
229 Reviews
2.9
229 Reviews
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Serco, Inc. CEO Ed Casey
Ed Casey
102 Ratings

Review Highlights

Pros
  • They try to promote a good work/life balance, but really it depends on project (in 9 reviews)

  • Great pay with 41k and affordable health plan coverage, flex spending etc (in 8 reviews)


Cons
  • Lack of communication when rolling out changes that effect the entire company (in 7 reviews)

  • Little to no room for advancement, which means getting on the day shift could take several years (in 6 reviews)

More Highlights

Employee Reviews

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  1.  

    Low Pay for extremely high expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Career Counselor
    Former Employee - Career Counselor

    I worked at Serco, Inc. full-time (less than an year)

    Pros

    The work was very rewarding and challenging. The results of doing your job and doing it well meant that you were having a positive influence on someone's life.

    Cons

    No flexibility in schedule time, rarely had time for breaks or downtime to recuperate from highly thought intensive tasks. Not all employees that share the same position title are expected to produce/participate at the same level

    Advice to ManagementAdvice

    Require the same expectations for all employees or recognize the employees that are investing more.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    Too much "Big Brothwr'z

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Clerk II in Rogers, AR
    Former Employee - General Clerk II in Rogers, AR

    I worked at Serco, Inc. full-time (less than an year)

    Pros

    The salary and benefits are great. I personally have never had an insurance plan package as comprehensive as what they offered.

    Cons

    The company is adamant about watching their employees closely. It almost seems like they don't trust the people they hire -- even if those people are the ones doing all the work.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Things are a little disconnected overseas

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Serco, Inc. full-time (more than an year)

    Pros

    Company offers generous benefits and great overseas opportunities. Pay is significantly less than offerings stateside. Great for veterans and military spouses. Job satisfaction is the best part of the position and the greatest reward. Continued growth within the industry and within the centers.

    Cons

    Training and management seem very disconnected from the main center back in the states. Management areas are very large, so those on the outskirts get lost in the shuffle sometimes until there is a problem and management is overextended to the point the centers suffer. Support services are there but not necessarily easily accessed. Too many hands in the pot when trying to get things done or create new training/education opportunities.

    Recommends
    Positive Outlook
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  5.  

    Great training, wonderful people to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Fort Wayne, IN
    Former Employee - Customer Service Representative in Fort Wayne, IN

    I worked at Serco, Inc. full-time (more than an year)

    Pros

    The training program is excellent. They provide you with all the tools that you will need to do your job successfully.

    Cons

    HR department is in another state and must be contacted via e-mail which is a little impersonal at times.

    Recommends
    Approves of CEO
  6.  

    Mid-manager...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Site Manager
    Current Employee - Site Manager

    I have been working at Serco, Inc. full-time (more than 8 years)

    Pros

    Great place to manage your own 'remote' location if you require minimal guidance and prefer to work autonomously.

    Cons

    It's an environment of 'contracting' with all the normal trappings.

    Advice to ManagementAdvice

    Provide more fiscal authority and responsibility to site managers. A site manager's ability to give 'freebies' on the companies dime would provide a sense of credibility. The ability to give a $50 award at his/her discretion, or to give an employees "the rest of the day off" (with pay) for exceptional performance would speak loudly to employees.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Good experience overall

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco, Inc. full-time

    Pros

    Most who stay and work hard get promoted

    Cons

    Low raises, little budget for training

    Advice to ManagementAdvice

    Get more involved at operations level

  8.  

    Army Wounde Warrior (AW2) Advocate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AW2 Advocate
    Former Employee - AW2 Advocate

    I worked at Serco, Inc. full-time (more than 3 years)

    Pros

    Good pay
    Paid military leave
    good benefits
    awards for those who excel

    Cons

    None from me, I was pleased with the company

    Advice to ManagementAdvice

    Come back to get the AW2 contract

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Serco, Inc.

    Pros

    Great job with good pay for startign out

    Cons

    No promotion potential, and pay leveled off quickly as time went on.

  10.  

    Don't work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Agent in Fargo, ND
    Current Employee - Travel Agent in Fargo, ND

    I have been working at Serco, Inc. full-time (more than an year)

    Pros

    None...they hire people who never had travel experience to work on the AX account and tell us to lie to the AX clients if they ask if we work for AX.We Do Not work for AX most of Servo would never be hired directly to work at AX.My boss was a shift lead at Arbys...stay away they are a bunch of red knecks in SD who pretend they can book travel

    Cons

    Stay Away,....stay away....far far far away

    Advice to ManagementAdvice

    Only if u kiss a lot of ##%% and hang out in bubbas after work

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    The job changes often and quickly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Gc2 in Rogers, AR
    Current Employee - Gc2 in Rogers, AR

    I have been working at Serco, Inc. full-time (less than an year)

    Pros

    The people are the best part of the job.

    Cons

    Changes to the job description happen too often.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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