Serco, Inc.
2.8 of 5 188 reviews
www.Serco-na.com Reston, VA 5000+ Employees

Serco, Inc. Reviews

Updated Apr 11, 2014
All Employees Current Employees Only

2.8 188 reviews

                             

50% Approve of the CEO

Serco, Inc. CEO Ed Casey

Ed Casey

(84 ratings)

45% of employees recommend this company to a friend
188 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Work life balance, great office environment"
    in 6 reviews
  • "Good Work Cullture, Good training methodologies"
    in 5 reviews
Cons:
  • "Lack of communication when rolling out changes that effect the entire company"
    in 5 reviews
  • "Little to no room for advancement, which means getting on the day shift could take several years"
    in 5 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Serco was a good place to start to get me back into the employment market

Trainer (Former Employee)
Washington, DC

I worked at Serco, Inc. full-time for less than a year

ProsHad good relationship with fellow Serco employees at client site. Everyone was professional and worked hard.

ConsI only met my manager once, during my interview, then I was staffed to a contract where I was managed by someone from another company. My manager did not do a good job of keeping in touch with me.

Yes, I would recommend this company to a friend

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  • Culture & Values
         
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  • Comp & Benefits
         
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  • Disapproves of CEO

 

Disappointing

Anonymous Employee (Current Employee)
Rogers, AR

I have been working at Serco, Inc. full-time for less than a year

ProsCould have been a decent place to work

ConsInsurance is very expensive and has a very high deductible, pay is low with no chance of increase, no sick time or vacation time available, closed door policy of discussions, micromanaged at all levels.

Advice to Senior ManagementStop micromanaging your employees, offer better insurance choices without taking most of a person's paycheck every three months to pay for benefits that don't cover anything, have an open door policy that includes discussions not ultimatums, develop a better repore with your employees.

No, I would not recommend this company to a friend

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  • Culture & Values
         
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  • No Opinion of CEO

 

Quick, Easy hiring. Better as temp work than career-type

Human Resources Generalist (Former Employee)
Washington, DC

I worked at Serco, Inc. full-time

ProsCompany initiates DoD clearances which can be valuable. Will work normal business hours.

Consunstable government contracting work, no vacation time, hourly salary

Yes, I would recommend this company to a friend

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OK employer

Anonymous Employee (Former Employee)

I worked at Serco, Inc.

Prossolid work base and future

ConsForeign owned with moderate benefits

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  • Culture & Values
         
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  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Serco has treated me well.

System Safety Engineer (Current Employee)
Dayton, OH

I have been working at Serco, Inc. full-time for more than 3 years

ProsSerco has treated me well. Serco is a good company.

ConsSerco is essentially a staffing company for the US Dept. of Defense. Unfortunately, the only staffing jobs (i.e., contract jobs) Serco currently has now are low-paying jobs for highly skilled professionals.

Advice to Senior ManagementI believe the steps Serco is taking to add higher-paying jobs is a good approach, maybe the only viable approach. I do not know how successful they will be at winning contracts for these higher-paying jobs.

– I'm optimistic about the outlook for this company

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  • Culture & Values
         
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  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Very professional staff. Friendly culture / self-service company. Cares about employees.

Verification Specialist (Current Employee)
Rogers, AR

I have been working at Serco, Inc. full-time for less than a year

ProsSerco is a successful government contractor. Working at Serco allows individuals to assist the government in key areas

Consnot any cons at this time. Serco culture is very positive

No, I would not recommend this company to a friend

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  • Culture & Values
         
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It was a very rewarding and educational experience working with mobbing and deploying soldiers!

PA II (Former Employee)
Fort Dix, NJ

I worked at Serco, Inc. for more than 5 years

ProsMeeting new people, helping military members get their paperwork and other items correct before leaving and/or coming back to be with their families.

ConsHaving to work 12 hrs a day sometimes a few days in a row, to meet the mission deadlines. It was a military contract and you never knew when the contract would end or get renewed.

Advice to Senior ManagementShow more respect to the workers that really worked and care about what they do and not just to everyone in general!

Yes, I would recommend this company to a friend

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Decent Company

Control Room Operator (Current Employee)
Richmond, VA

I have been working at Serco, Inc. full-time for less than a year

ProsGreat pay, great opportunites for advancement

ConsPretty political, not very good at communicating things.

Advice to Senior ManagementDefintely learn some communication skills. don't be so top down with the communications.

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  • Culture & Values
         
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  • No Opinion of CEO

 

Large Company, Corp. Management is a disappointment

Deputy Site Manager (Current Employee)
Lawton, OK

I have been working at Serco, Inc. full-time for less than a year

ProsGreat benefits, decent salary, payroll is met each month, great group of blue collar workers. Definitely big on charities and giving back to the community.

ConsPoor communication, micro-management, everything is gray…NOTHING is black and white. Overload of changes and too many trainers with crisscrossed information leaving the personnel/managers frustrated and confused. Lacking in Knowledge Management!!! Do not go in as a go getter and stand up for your people or beliefs or you will become a threat and let go. Company is looking for managers without a backbone. They want only yes men and women. Poor Corporate leadership practices.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

Got to know the right butt to kiss

Program Manager (Current Employee)
Reston, VA

I have been working at Serco, Inc. full-time for more than a year

ProsGood rep in the Us Government

ConsAlmost everything. No support, too many "hoops" to jump to get anything done, negative feedback is routine, positive feedback stolen by the boss above you.

Advice to Senior ManagementLook for fresh faces. Old ones are in a collective "scratch you back if you scratch mine" mode

No, I would not recommend this company to a friend

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