Serco, Inc. Reviews

Updated April 7, 2015
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2.8
250 Reviews
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Serco, Inc. CEO Ed Casey
Ed Casey
108 Ratings

Pros
  • They try to promote a good work/life balance, but really it depends on project (in 9 reviews)

  • Great pay with 41k and affordable health plan coverage, flex spending etc (in 8 reviews)

Cons
  • Lack of communication when rolling out changes that effect the entire company (in 7 reviews)

  • Little to no room for advancement, which means getting on the day shift could take several years (in 6 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Not really sure if I want to stay here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Trainer in Wentzville, MO
    Current Employee - Technical Trainer in Wentzville, MO

    I have been working at Serco, Inc. full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    great flexibility in my position, but not for all roles

    Cons

    no raises offered on current SCA contract, salary is subpar, communication through the business processes is not good at all, high turnover rate

    Advice to Management

    Pay your people what they are worth

  2. Employment with Serco Inc.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources and Recruiting Responsibliities
    Former Employee - Human Resources and Recruiting Responsibliities

    I worked at Serco, Inc.

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Great employees, very dedicated and competent

    Cons

    No upward mobility
    Minimal raises
    weak benefitrs (no PTO) Outdated schedule of leave earning in comparison to other firms their size

    Advice to Management

    Be more engaged with the operations level of the business..................

  3. I was working for Serco as a contractor. Awful experience! Terrible company, no morals or respect for their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telephone Inquiry in Portsmouth, NH
    Former Employee - Telephone Inquiry in Portsmouth, NH

    I worked at Serco, Inc. full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Not one good memory of my experience

    Cons

    Extremely low pay. I began at $17/hr and then was forced to participate in a 401K that decreased my pay to $13/hr. I couldn't afford to live. I was lucky to be part of if a layoff.

    Advice to Management

    What gives you the right to make a decision about my pay, and my desire to opt out of a retirement plan (when I could barely pay my bills)?

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  5. A great learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Serco, Inc.

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great place for veterans to work

    Cons

    none at the moment

  6. Great environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Career Counselor
    Current Employee - Career Counselor

    I have been working at Serco, Inc.

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people are great to work witj

    Cons

    The pay is not so good

  7. Review

    • Comp & Benefits
    • Work/Life Balance
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco, Inc.

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    It was very brief and relatively laid back.

    Cons

    I haven't had any negative experiences.

  8. Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at Serco, Inc. as a contractor (more than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits all around. I enjoyed it

    Cons

    Low pay. The salaries are not increased by much

    Advice to Management

    stop taking so much in commission from contracts

  9. Mixed review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Counselor in Lawton, OK
    Current Employee - Counselor in Lawton, OK

    I have been working at Serco, Inc. full-time (more than 3 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Good working conditions, supportive supervisor, team members motivated in their jobs

    Cons

    Little room for advancement, home office out of touch with needs of sites or unable to provide additional resources when needed, lower pay than some government contractors

    Advice to Management

    Keep looking for ways to recognize upward mobility. Retention should improve with more opportunities.

  10. Bad pay... Confused leadership...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco, Inc.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    None really except I get a paycheck.

    Cons

    No direction. More concerned with checking boxes on contract then actully helping Service members. They bid low to win contracts which is reflected in your pay.

  11. Financial Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Counselor
    Current Employee - Financial Counselor

    I have been working at Serco, Inc. (more than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Co-workers are great! Some of the managers are very good and don't 'look over your shoulder' all the time while at work.

    Cons

    Pay - pay and/or incentives could be better. The company is a successful one, and it would do the company a lot of good, as far as job satisfaction, to offer either better raises, or maybe stock options.

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