Serco, Inc. Reviews

Updated August 27, 2015
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2.9
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Daniel Allen
4 Ratings

Pros
  • They try to promote a good work/life balance, but really it depends on project (in 9 reviews)

  • Great pay, great opportunites for advancement (in 8 reviews)

Cons
  • Lack of communication between the Army IMCOM and Serco in developing guiding policies and implementation processes (in 7 reviews)

  • Little to no room for advancement, which means getting on the day shift could take several years (in 6 reviews)

More Pros and Cons

266 Employee Reviews

Sort: Popular Rating Date
  1. Loved The Company ...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Specialist in Leesburg, VA
    Former Employee - Marketing Specialist in Leesburg, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Serco, Inc. (More than 5 years)

    Pros

    Hired on with a great management team, promoting my growth. Was respected by the entire Senior Leadership team.

    Cons

    Government contractor. Loss of contracts = replacement and layoffs of senior management, which dwindled down to me.

    Advice to Management

    Replacing seasoned employees with "cheaper" unskilled people leads to the loss of corporate intellectual capital, as well as low morale.


  2. Ok Salary

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Serco, Inc. full-time

    Pros

    Work environment and the employees are committed

    Cons

    None so far, will update

    Advice to Management

    None


  3. It's okay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Serco, Inc. full-time

    Pros

    the pay is good it's good for lawton

    Cons

    hours stink, no flexible for student workers

    Advice to Management

    flexibility for student workers


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fleet Manager in Fairborn, OH
    Former Employee - Fleet Manager in Fairborn, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Serco, Inc. (More than 5 years)

    Pros

    The management were some of the best in the business. I enjoy working with smart people it makes a difference. Always a challenge. Great pay.

    Cons

    This was a 24/7 job though it was supposed to be 9-5.


  6. psychotherapist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Director
    Current Employee - Project Director
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great benefits, good opportunity for advancement, international company

    Cons

    non-negotiable salaries, overly structured work environment, micromanagement

    Advice to Management

    flexibility in salary ranges


  7. Stepping stone job opportunity. Pay way too low for requiring a Masters degree.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Career Counselor in Fort Campbell, KY
    Current Employee - Career Counselor in Fort Campbell, KY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Serco, Inc. full-time (More than a year)

    Pros

    Great opportunity to interact with employers from all over the country.

    Cons

    Weak management that allows office gossip and favoritism to ruin morale. Needs more interaction from Sr. leadership.

    Advice to Management

    Needs to be more in tuned site manager's weaknesses and behavior.


  8. Serco

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Clerk I in Kansas City, MO
    Former Employee - General Clerk I in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Serco, Inc. (Less than a year)

    Pros

    It pays well and it's easy work. The hours are great as well and there's nothing but nice people.

    Cons

    They have a real strict attendance policy. Even though they try to work with you, you can't predict emergencies.


  9. Black hole

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fargo, ND
    Current Employee - Anonymous Employee in Fargo, ND
    Doesn't Recommend
    Negative Outlook

    Pros

    You get to learn a lot.

    Cons

    No opportunities for advancement. Possible 14 cent raise per year.


  10. Huge company, Small feel

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Serco, Inc. full-time (More than 5 years)

    Pros

    Serco is a huge company, but doesn't always feel like one. The company is broken down into business units then geographical offices within each unit. So you get the benefits and security of a big company without most of the negatives that come along with it. The best asset Serco has is its people and management team. There is no micromanagement. They actually trust you to get your job done by the means that work best for you. There is absolutely a great work/life balanced culture here. Management also actually cares about your growth opportunities and will set goals and help you achieve them, like really.

    Cons

    It's not ALL great, however. Because Serco is still a large company at it's core, change takes time. Everything, from operating procedures, work instructions, process flows, etc must be documented and periodic audits occur to make sure we all follow our stuff. Lately I feel like revenue and profit are becoming more of a driving force behind the business (sounds like duh, but it used to not be that way). Sometimes the work we do can seem a little repetitive but I guess that's the nature of the business. Also, working for the government Serco is held to a lot of regulatory standards which can be annoying, but again, more the industry we work in and not so much a company issue.

    Advice to Management

    From Ed Catmull of 'Creativity Inc', Serco has a Feed the Beast mentality and not as much Protect the Ugly Baby. There needs to be a balance between the two and I think we are losing the sight of that. Otherwise, management is doing great. You're what keeps me coming back everyday.


  11. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personnel Employment Assistant in San Diego, CA
    Current Employee - Personnel Employment Assistant in San Diego, CA
    Recommends
    Positive Outlook

    Pros

    Excellent management, they support you and want you to excel.

    Cons

    The only cons I have are, raises are non existent and vacation is given on a yearly basis. You don't accrue every pay period.



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