Serco, Inc. Reviews

Updated September 18, 2014
Updated September 18, 2014
221 Reviews
2.9
221 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Serco, Inc. CEO Ed Casey
Ed Casey
96 Ratings

Review Highlights

Pros
  • Work life balance, great office environment (in 6 reviews)

  • Great pay, great opportunites for advancement (in 6 reviews)


Cons
  • Little to no room for advancement, which means getting on the day shift could take several years (in 6 reviews)

  • Lack of communication when rolling out changes that effect the entire company (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good experience overall

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco, Inc. full-time

    Pros

    Most who stay and work hard get promoted

    Cons

    Low raises, little budget for training

    Advice to ManagementAdvice

    Get more involved at operations level

  2.  

    Army Wounde Warrior (AW2) Advocate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AW2 Advocate
    Former Employee - AW2 Advocate

    I worked at Serco, Inc. full-time for more than 3 years

    Pros

    Good pay
    Paid military leave
    good benefits
    awards for those who excel

    Cons

    None from me, I was pleased with the company

    Advice to ManagementAdvice

    Come back to get the AW2 contract

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Serco, Inc.

    Pros

    Great job with good pay for startign out

    Cons

    No promotion potential, and pay leveled off quickly as time went on.

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  5.  

    If you can balance work, children and life very well with one to two missed days? This company may be right for you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Entry Operator II  in  Bentonville, AR
    Former Employee - Data Entry Operator II in Bentonville, AR

    I worked at Serco, Inc. full-time for less than a year

    Pros

    Co-workers are very friendly, encluding the management and HR staff. Wonderful benefits! Great pay with 41k and affordable health plan coverage, flex spending etc. Work with Government contract, usually hire with in for promotions.

    Cons

    Balance of work vs life is hard to meet. They are strict on missed days.1-2 missed days per year is okay, but a 3rd they frown upon.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Dead end job but the pay is pretty good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Centralized Scheduler  in  Washington, DC
    Former Employee - Centralized Scheduler in Washington, DC

    I worked at Serco, Inc. as a contractor for less than a year

    Pros

    Great pay. Great work/life balance. 401k with some matching. Additional training through Zeiders helps for professional growth.

    Cons

    No vacation time until after the first year. Not much work to do - not sure why the position even exists. This position requires you to sit next to a GS employee in a small room and to make matters worse the GS employee thinks he's better than contractor employees and lacks respect. Maybe Serco will get lucky and GS employee will leave soon, might help the turnover rate for this position...

    Advice to ManagementAdvice

    No advice for Serco management, I liked my Serco supervisor. The Government (GS) management could use a few pointers on how to handle employee conflict as well as explaining what is and is not proper office etiquette to their fellow GS employees.

    Recommends
    No opinion of CEO
  7.  

    The job changes often and quickly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Gc2  in  Rogers, AR
    Current Employee - Gc2 in Rogers, AR

    I have been working at Serco, Inc. full-time for less than a year

    Pros

    The people are the best part of the job.

    Cons

    Changes to the job description happen too often.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    My experience with Serco has been rewarding, but the company has recently been faced with some challenges.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco, Inc. full-time for more than 10 years

    Pros

    Try to promote from within as much as possible. They try to promote a good work/life balance, but really it depends on project. Is taking steps to improve employee engagement.

    Cons

    Inconsistent message from upper management. Lack of communication between corporate departments. Upper management has a tendency to pay more attention to the opinions of the minority (especially complaints) then to the majority that are happy. Micromanaging is taking place while attempting to improve employee engagement.

    Advice to ManagementAdvice

    In an effort to bring a different culture to the company, upper management has forced its way into lower levels and the new message has not always been consistent and is taking away from everyday operations.

    Recommends
    Negative Outlook
    No opinion of CEO
  9.  

    A lot of Change on Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Control Analyst  in  Reston, VA
    Former Employee - Program Control Analyst in Reston, VA

    I worked at Serco, Inc. full-time for more than 5 years

    Pros

    Friendly environment and good benefits

    Cons

    A lot of Change on Management. Constant change in Project Leaders. Lack of winning proposals. Not able to shift between projects.

    Advice to ManagementAdvice

    Stabilize

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    The company has very strong integrity, from the top down, and has a very bright and strong future.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Reston, VA
    Current Employee - Anonymous Employee in Reston, VA

    I have been working at Serco, Inc. full-time for more than 10 years

    Pros

    Client-first focus, flexibility in work options.

    Cons

    Multiple exec leadership changes have caused churn, which will take a while to settle. Cost-cutting measures impact culture.

    Advice to ManagementAdvice

    Focus on building and development executive/senior leaders with strong employee engagement skills.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Overall Work Experience Okay, not challenging work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Serco, Inc. full-time for more than a year

    Pros

    Work-Life Balance was great. Very flexible work environment.

    Cons

    Not much room for advancement. Contracting environment, so always in fear of losing work.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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