Serco, Inc.

  www.serco-na.com
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Serco, Inc. Reviews

Updated Jul 8, 2014
All Employees Current Employees Only

2.8 203 reviews

51% Approve of the CEO

Serco, Inc. CEO Ed Casey

Ed Casey

(91 ratings)

46% of employees recommend this company to a friend

Review Highlights

Pros
  • Work life balance, great office environment(in 6 reviews)

  • Great pay, great opportunites for advancement(in 6 reviews)


Cons
  • Little to no room for advancement, which means getting on the day shift could take several years(in 6 reviews)

  • Lack of communication when rolling out changes that effect the entire company(in 5 reviews)

203 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great career path but sequester cut employment opportunities.

    Consultant (Former Employee) Washington, DC

    ProsExcellent benefits. Competitive salary. Was allowed to attend paid training. Provided new career and learning opportunities. BEST perk: my corporate supervisor mentored me.

    ConsSome managers who were not familiar with benefits gave poor advice causing some subordinates' personal difficulties. (FMLA). Some managers had no management skills that compromised subordinates' success.

    Advice to Senior ManagementAll departing employees should have mandatory HR out processing and asked why employee leaving.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good start office job.

    General Clerk II (Current Employee)

    ProsFull benefits, stable work hours, decent pay, help paying for benefits, great as a starting office job. This was my first office job and it gave me a good idea of what office work is like. Much better than waiting tables, which I had done for many years before.

    ConsPay is decent, not horrible but not great. Not much cooperative work among coworkers. Very strict about being in seat, working. Very strict about many things. Constant change. Feast and Famine, working steady one minute and the next you're sitting around with nothing to do. Upper management micro-manages lower level management.

    Advice to Senior ManagementPlease promote more from within. Not enough communication between upper management, low level management, and employees.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Very unclear guidelines between what is supposed to mandated and the verbal orders

    Anonymous Employee (Current Employee)

    ProsBeing able to interact with clients and providing them with coaching, guidance and necessary tools for transitioning.

    ConsThere is constant confict between the upper management, minimal pay and no growth within the company.

    Advice to Senior ManagementEnsure all employees have clear guidelines. Deal with upper management issues because it affects employee morale.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Fair Employer

    Anonymous Employee (Current Employee)

    ProsGreat Benefits and opportunity for gaining training and certifications

    ConsPay Considering that they require a masters degree

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Poor management on ICAT-21 ID Card Contract

    Anonymous Employee (Former Employee) Norfolk, VA

    ProsGreat hours, Monday-Friday 7 am-4 pm.

    ConsLeadership does not communicate effectively with staff members, employer sponsored health insurance takes half of your paycheck.

    Advice to Senior ManagementTreat your employees like human beings.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Solid government contractor

    WFL Consultant (Former Employee) Alexandria, VA

    ProsGreat pay and professionals to work with. The application process was very smooth, and the interviewers were incredibly nice and easy to talk with. This contractor has been around for several years and I see no reason why they won't continue to be one the leading contractors to support military and family readiness at all levels.

    ConsWish I could've worked from home at times.

    Advice to Senior ManagementStart to consider telecommuting one or two days a week. Helps the environment and can really boost moral!

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Ambitious Team with Startup Vide

    Anonymous Employee (Current Employee) Colorado Springs, CO

    ProsTeam culture is great, pay is fair, opportunity to move to different projects is great.

    ConsBrand recognition, limited onsite food service

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Horrible

    Visa Processor (Former Employee) Portsmouth, NH

    ProsMaybe the hours that is about it.

    Cons-Pay is horrible for the work being done
    -Management treats the peons, horrible
    -Zero room for advancement
    -Stressed out for the work being done
    -Management,could care less if you have a life outside of work. If they want you to work overtime, you have to. Or face being terminated.

    Advice to Senior ManagementTreat the peons, a little bit better and people would not leave the visa center in droves. You are the reason why, people are leaving. Not the work, not the building, it is you.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Greatful for the opportunity!

    Senior Recruiter (Current Employee)

    ProsGreat company, great salary, great benefits, great people!

    ConsSignificant changes on the contracting side of the Intel.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Its a job considering the current maret condition.

    Analyst (Current Employee) Norfolk, VA

    ProsPeople that get the work done are passionate about acomplishing tasks on time. Benefits are in line with indusrty standards.

    Consbalancing work / life can be challenging due to unplanned unscheduled deadlines, time off may or may not happen with out cell phone calls inturpting any plans, promotions and or development are not a priority

    Advice to Senior ManagementPoor planning seems the norm more time adressing issues that could have been non issues if adressed early on vice last minute reactionary vice proactive.

    Yes, I would recommend this company to a friend

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