Serco, Inc.

www.serco-na.com
Employer Engaged

Serco, Inc. Reviews

Updated March 5, 2015
Updated March 5, 2015
239 Reviews
2.8
239 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Serco, Inc. CEO Ed Casey
Ed Casey
104 Ratings

Review Highlights

Pros
  • They try to promote a good work/life balance, but really it depends on project (in 9 reviews)

  • Great pay with 41k and affordable health plan coverage, flex spending etc (in 8 reviews)


Cons
  • Lack of communication when rolling out changes that effect the entire company (in 7 reviews)

  • Little to no room for advancement, which means getting on the day shift could take several years (in 6 reviews)

More Highlights

Employee Reviews

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  1.  

    Bad pay... Confused leadership...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco, Inc.

    Pros

    None really except I get a paycheck.

    Cons

    No direction. More concerned with checking boxes on contract then actully helping Service members. They bid low to win contracts which is reflected in your pay.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Great Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Serco, Inc.

    Pros

    My duties did not require a group of people. However if I ever needed any help everyone was there to aid.

    Cons

    Training could have been more hands on as I had to learn a lot of things on my own.

    Advice to ManagementAdvice

    Talk to each other

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Some Good some bad, but i'm looking elsewhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Trainer in Wentzville, MO
    Current Employee - Technical Trainer in Wentzville, MO

    I have been working at Serco, Inc. full-time (more than a year)

    Pros

    flexibility in my schedule i enjoy this

    Cons

    vacation doesn't start til after a year. you only get 2 weeks vacation. no raise after 1st year

    Advice to ManagementAdvice

    listen to the employees make some changes

    Doesn't Recommend
    Neutral Outlook
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  5.  

    Stressful, confusing, not a lot of clear direction on what the expectation is.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Counselor
    Current Employee - Financial Counselor

    I have been working at Serco, Inc.

    Pros

    I work with soldiers and help them to learn how to budget

    Cons

    I work with incompetent governement officials who stick their noses in everything when they have no idea what is going on

    Advice to ManagementAdvice

    Instead of nit-picking to find something wrong with what people are doing, look at the big picture the workers in this program go above and beyond just because administratively things get messed up, we are not secretaries we are counselors trying to help people.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    If I had read the reviews

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Care Special
    Former Employee - Travel Care Special

    I worked at Serco, Inc.

    Pros

    Great coworkers who actually care about each other.

    Cons

    Management on all levels at the Fargo location do not care about the employees at all! They speak nicely to your face and then stab you in the back amongst each other. I was on bed rest at home mandated by a doctor, which they were informed about in advance, and then on my day off, received a phone call from my team manager and team lead informing me I was being fired because I was not trying to utilize extra time to make up missing hours. When I pointed out that per management was not making extra hours available to sales only personnel, I was told, "Well,that is true and we are sorry about that but we are letting you go for that reason anyway." Then I was told that they would simply deactivate my badge,so there was no reason for me to even come back. That is not how a company should ever treat their employees and I have filed a grievance with the state labor board against them.

    Advice to ManagementAdvice

    Employ people who care about the employees under them and change your policies regarding sick leave.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Sr Pod Lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Serco, Inc.

    Pros

    Basic facilities are provided like travel and food.

    Cons

    low salaries though experienced.Very slow growth rate.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Serco

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Instructor/Course Developer in Lawton, OK
    Current Employee - Technical Instructor/Course Developer in Lawton, OK

    I have been working at Serco, Inc.

    Pros

    8 hour work day most days

    Cons

    Working healthcare applications for immigrants

    Advice to ManagementAdvice

    Better work/life balance

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Good place to begin a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Senior Instructional Designer in Washington, DC
    Former Contractor - Senior Instructional Designer in Washington, DC

    I worked at Serco, Inc. as a contractor (more than 3 years)

    Pros

    Ability to move to other positions within the company leading to management, and the ability to work remotely if a client or position allows. The company also offers classes to help its employees advance their career goals and learn other skills.

    Cons

    Contract based employment. If a contract ends and there are no other positions available matching an employee's experience level, the company may change employment status to on-call or lay off.

    Advice to ManagementAdvice

    No advice. The company provides an opportunity to employees to voice concerns and express ideas through its yearly survey.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    The management sucks. All old Navy and they think they rule the world with the lack of knowledge they have.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cost Analyst II in Rock Island, IL
    Former Employee - Cost Analyst II in Rock Island, IL

    I worked at Serco, Inc. full-time (more than 3 years)

    Pros

    Only if you need a job and can't find another

    Cons

    This job is sexist. I had to go to the ethics board to get paid the same as my couterparts that were doing the same thing.

    Advice to ManagementAdvice

    You need to have a better policy to listen to the employees and don't feel untouchable.

    Doesn't Recommend
    Disapproves of CEO
  11.  

    Low Pay for extremely high expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Career Counselor
    Former Employee - Career Counselor

    I worked at Serco, Inc. full-time (less than a year)

    Pros

    The work was very rewarding and challenging. The results of doing your job and doing it well meant that you were having a positive influence on someone's life.

    Cons

    No flexibility in schedule time, rarely had time for breaks or downtime to recuperate from highly thought intensive tasks. Not all employees that share the same position title are expected to produce/participate at the same level

    Advice to ManagementAdvice

    Require the same expectations for all employees or recognize the employees that are investing more.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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