Serco, Inc. Reviews

Updated March 26, 2015
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2.8
246 Reviews
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Serco, Inc. CEO Ed Casey
Ed Casey
106 Ratings

Pros
  • They try to promote a good work/life balance, but really it depends on project (in 9 reviews)

  • Great pay with 41k and affordable health plan coverage, flex spending etc (in 8 reviews)

Cons
  • Lack of communication when rolling out changes that effect the entire company (in 7 reviews)

  • Little to no room for advancement, which means getting on the day shift could take several years (in 6 reviews)

More Pros and Cons

Employee Reviews

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  1. Great environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Career Counselor
    Current Employee - Career Counselor

    I have been working at Serco, Inc.

    Pros

    The people are great to work witj

    Cons

    The pay is not so good

    Recommends
    Positive Outlook
    Approves of CEO
  2. Review

    • Comp & Benefits
    • Work/Life Balance
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco, Inc.

    Pros

    It was very brief and relatively laid back.

    Cons

    I haven't had any negative experiences.

    Recommends
    Positive Outlook
  3. Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at Serco, Inc. as a contractor (more than 10 years)

    Pros

    Great benefits all around. I enjoyed it

    Cons

    Low pay. The salaries are not increased by much

    Advice to ManagementAdvice

    stop taking so much in commission from contracts

    Recommends
    Positive Outlook
    Approves of CEO
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  5. Mixed review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Counselor in Lawton, OK
    Current Employee - Counselor in Lawton, OK

    I have been working at Serco, Inc. full-time (more than 3 years)

    Pros

    Good working conditions, supportive supervisor, team members motivated in their jobs

    Cons

    Little room for advancement, home office out of touch with needs of sites or unable to provide additional resources when needed, lower pay than some government contractors

    Advice to ManagementAdvice

    Keep looking for ways to recognize upward mobility. Retention should improve with more opportunities.

    Recommends
    Negative Outlook
  6. Bad pay... Confused leadership...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco, Inc.

    Pros

    None really except I get a paycheck.

    Cons

    No direction. More concerned with checking boxes on contract then actully helping Service members. They bid low to win contracts which is reflected in your pay.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. Financial Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Counselor
    Current Employee - Financial Counselor

    I have been working at Serco, Inc. (more than a year)

    Pros

    Co-workers are great! Some of the managers are very good and don't 'look over your shoulder' all the time while at work.

    Cons

    Pay - pay and/or incentives could be better. The company is a successful one, and it would do the company a lot of good, as far as job satisfaction, to offer either better raises, or maybe stock options.

    Doesn't Recommend
    Positive Outlook
  8. This is a good company. They are in need of getting all upper management on same page of employee engagement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Serco, Inc.

    Pros

    Excellent CEO- Investing in the training and development of the management team.
    Need to focus on upper management.

    Cons

    VP level in this organization does not walk the walk of the CEO. Development and training is greatly needed.

    These managers are not following company direction concerning disciplinary action.

    Advice to ManagementAdvice

    Pay attention to the behaviors of your VP's. Collectively in the field is a group that is not creating the enviroment the CEO is communicating.

    Doesn't Recommend
    Neutral Outlook
  9. Great Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Serco, Inc.

    Pros

    My duties did not require a group of people. However if I ever needed any help everyone was there to aid.

    Cons

    Training could have been more hands on as I had to learn a lot of things on my own.

    Advice to ManagementAdvice

    Talk to each other

    Recommends
    Positive Outlook
    Approves of CEO
  10. Some Good some bad, but i'm looking elsewhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Trainer in Wentzville, MO
    Current Employee - Technical Trainer in Wentzville, MO

    I have been working at Serco, Inc. full-time (more than a year)

    Pros

    flexibility in my schedule i enjoy this

    Cons

    vacation doesn't start til after a year. you only get 2 weeks vacation. no raise after 1st year

    Advice to ManagementAdvice

    listen to the employees make some changes

    Doesn't Recommend
    Neutral Outlook
  11. Stressful, confusing, not a lot of clear direction on what the expectation is.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Counselor
    Current Employee - Financial Counselor

    I have been working at Serco, Inc.

    Pros

    I work with soldiers and help them to learn how to budget

    Cons

    I work with incompetent governement officials who stick their noses in everything when they have no idea what is going on

    Advice to ManagementAdvice

    Instead of nit-picking to find something wrong with what people are doing, look at the big picture the workers in this program go above and beyond just because administratively things get messed up, we are not secretaries we are counselors trying to help people.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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