Serco Reviews in Mumbai

Updated August 16, 2014
Updated August 16, 2014
75 Reviews
2.8
75 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Serco CEO, AMEA Bhupender Singh
Bhupender Singh
13 Ratings

Review Highlights

Pros
  • i worked for 1 yr at Serco Mumbai , call center executive Barclays (in 2 reviews)

  • Good for those looking for job in domestic BPO industry (in 2 reviews)


Cons
  • No work life balance, late sittings (in 3 reviews)

  • Earlier management and senior management was not helpful (in 4 reviews)

More Highlights

8 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Super super great n fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Executive  in  Mumbai (India)
    Current Employee - Call Center Executive in Mumbai (India)

    I have been working at Serco full-time for more than a year

    Pros

    hires anyone, great work environment, no cheap people ,all from good homes (sounds fake but its true) , expensive building environment interiors, safe for girls , home drops safe at night 3am because of security guard in every car. salary 17,600 + overtime Rs 7,000 for working on saturday sunday. , overtime is 150 - 200 /hour. here everybody does ot and take home on avg 33,000 . i took 45,000 /month. i worked for 1 yr at Serco Mumbai , call center executive Barclays.

    Cons

    no cons.. small stuff like if u take holiday without informing ,they'll deduct Rs 500.
    best part is they hire anyone coz they r always short on staff.

    Advice to ManagementAdvice

    very professional U.K company. no advice

    Recommends
    Positive Outlook
  2.  

    Kids running the show.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior CSE  in  Mumbai (India)
    Former Employee - Senior CSE in Mumbai (India)

    I worked at Serco full-time for less than a year

    Pros

    Some of the most interesting process/clients. Great exposure to good quality customer service. One of the finest processes to work for. Not a walk in the park but is very much enjoyable and satisfying work environment. Furniture and fixtures in fairly good condition.

    Cons

    Entire Mumbai operation was run by amateurs who called themselves 'professional'. Unbelievable and most absurd behaviours and resons presented for something that the company/HR promised and was not delivered. Transport is a nightmare. Canteen is a joke. HR/Recruitment team ... don't bother talking about them. They do not have culture/class/professionalism. They literally 'threaten' to take police actions, legal steps and so on for some minor technical hiccup. HR SPOC is/was never available. Young kids, who apparently were on good terms with their peers were promoted to TL positions.

    Advice to ManagementAdvice

    There is great potential in the company. However if you have chosen some monkeys to run the show, be prepared to have trashed out camp in no time. Wake up and adopt a strategy where you are not bound by the limitations of the box. For once get rid of the box and 'think'. Else if you are like most others, look for your next job, and move on. Let Serco and all the good people working there die.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Indifferent employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Executive  in  Mumbai (India)
    Former Employee - Customer Service Executive in Mumbai (India)

    I worked at Serco full-time for less than a year

    Pros

    Convenient office location - very close to my residence.

    Cons

    Careless and indifferent attitude of employer towards its employees.
    Very political environment leading to harrasment of employees who are not politcally savvy.
    Weak / blind senior management to the problem of employees.

    Advice to ManagementAdvice

    Please be fair to your employees. Don't allow few bad elements in the company to lose good employees, otherwise you'll end up in a mess. Your business is running successfully due to the hard work and sleepless night of sincere and honest employees, please learn to protect them from bad elements.

    Doesn't Recommend
    Negative Outlook
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  5.  

    A place you can start your career but no scope for a bright future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer  in  Mumbai (India)
    Current Employee - Software Engineer in Mumbai (India)

    I have been working at Serco full-time for more than 3 years

    Pros

    Good for learning within a short span(provided you have the drive)

    Cons

    Projects managed in a totally haphazard manner (no process followed)
    No work life balance
    Absolutely pathetic treatment to professionals (from operations)
    Salary inversely proportional to work

    Advice to ManagementAdvice

    Please consider retaining employees who are an asset to the company
    Dont be miserly while hiring/ appraising good employees (advice to higher management)

    Doesn't Recommend
    Positive Outlook
  6.  

    Amazing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader  in  Mumbai (India)
    Former Employee - Team Leader in Mumbai (India)

    I worked at Serco full-time for more than 5 years

    Pros

    Friendly Environment , Management is really supportive

    Cons

    Salary is one of the issues

    Recommends
    Positive Outlook
  7.  

    Good and fun loving environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Service  in  Mumbai (India)
    Current Employee - Senior Customer Service in Mumbai (India)

    I have been working at Serco full-time for less than a year

    Pros

    very good and chilled out environment

    Cons

    No cons as of now

    Advice to ManagementAdvice

    no advice to management,they are doing a good job

    Recommends
    Positive Outlook
  8. 1 person found this helpful  

    Eye Opener ...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior CSA  in  Mumbai (India)
    Current Employee - Senior CSA in Mumbai (India)

    I have been working at Serco full-time for less than a year

    Pros

    Good Work Enviroment with colleagues and superiors who can go out of their way to help you .

    Cons

    Really Bad infrastructure in terms of water filters , cafeteria and also Systems .

    Advice to ManagementAdvice

    Need to really speed up transformation of the site to an international level .

    Doesn't Recommend
    Positive Outlook
  9. 1 person found this helpful  

    Work Experience was pathetic considering the graveyard shifts, growth is almost zilch, pays peanuts, too much politics..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior CSE  in  Mumbai (India)
    Former Employee - Senior CSE in Mumbai (India)

    I worked at Serco full-time for more than 3 years

    Pros

    Some Processes have fixed weekend offs. dats the only single benefit so if you wanna study part-time you can comfortably do that....

    Cons

    Wish I could write an Essay on this but the list is never ending, these people are ruining careers for god sake.... students get lured in as the salary offered is good for a fresher but the BPO exp. leads you nowhere in the outside world trust me. Besides even BPO's who are not as big as them offer better growth aspects and salaries.... They dnt care about their employees at all so Employees Welfare is an alien concept to them.

    Advice to ManagementAdvice

    One big advice pay your people well and it won't empty your pockets to share a small piece of the huge chunk you greedy people relish quite shamelessly. Your employees make your company and it can never be the other way round so invest in your employees. Shut Down the filthy cafeteria offering disgusting and totally unhygienic food. Stop playing dirty politics and offer genuine growth to you employees.

    Doesn't Recommend
    Neutral Outlook

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