Serco Reviews

Updated April 19, 2015
13 reviews filtered by
  • Mumbai (India)
  • Any Job Title
3.3
13 Reviews
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Serco CEO, AMEA Bhupender Singh
Bhupender Singh
1 Rating

13 Employee Reviews

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  1. Good Learning Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Executive in Mumbai (India)
    Current Employee - Support Executive in Mumbai (India)

    I have been working at Serco full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Free environment to learn many different things

    Cons

    Bad Salary Growth Compare to other company's

    Advice to Management

    Please Provide Better Salary Growth

  2. Team Leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Mumbai (India)
    Current Employee - Team Leader in Mumbai (India)

    I have been working at Serco full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Very good Work environment, Fair Promotions, Good management, Work life balance given most importance

    Cons

    Pays lesser than competitors

  3. fantastic work experience had a good working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Mumbai (India)
    Former Employee - Customer Service in Mumbai (India)

    I worked at Serco full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    good workenvironment and easy to get a feel of working in private comapny

    Cons

    upper management should consider the happiness of the employees

    Advice to Management

    give good benefits and perks to the employess so that they should be happy while working there

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  5. Customer service executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Mumbai (India)
    Former Employee - Customer Service in Mumbai (India)

    I worked at Serco full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Nice place to work and good salary

    Cons

    Lots of work pressure and management is very bad.

    Advice to Management

    Should give equal opportunity to all employees

  6. Helpful (1)

    Get inside to know..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Mumbai (India)
    Current Employee - Anonymous Employee in Mumbai (India)

    I have been working at Serco full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Full of freedom, butter you boss n you are the king

    Cons

    Everything is a challenge and you keep suffering

    Advice to Management

    NO one listens to this so its waste of time

  7. Kids running the show.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior CSE in Mumbai (India)
    Former Employee - Senior CSE in Mumbai (India)

    I worked at Serco full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Some of the most interesting process/clients. Great exposure to good quality customer service. One of the finest processes to work for. Not a walk in the park but is very much enjoyable and satisfying work environment. Furniture and fixtures in fairly good condition.

    Cons

    Entire Mumbai operation was run by amateurs who called themselves 'professional'. Unbelievable and most absurd behaviours and resons presented for something that the company/HR promised and was not delivered. Transport is a nightmare. Canteen is a joke. HR/Recruitment team ... don't bother talking about them. They do not have culture/class/professionalism. They literally 'threaten' to take police actions, legal steps and so on for some minor technical hiccup. HR SPOC is/was never available. Young kids, who apparently were on good terms with their peers were promoted to TL positions.

    Advice to Management

    There is great potential in the company. However if you have chosen some monkeys to run the show, be prepared to have trashed out camp in no time. Wake up and adopt a strategy where you are not bound by the limitations of the box. For once get rid of the box and 'think'. Else if you are like most others, look for your next job, and move on. Let Serco and all the good people working there die.

  8. Indifferent employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Executive in Mumbai (India)
    Former Employee - Customer Service Executive in Mumbai (India)

    I worked at Serco full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Convenient office location - very close to my residence.

    Cons

    Careless and indifferent attitude of employer towards its employees.
    Very political environment leading to harrasment of employees who are not politcally savvy.
    Weak / blind senior management to the problem of employees.

    Advice to Management

    Please be fair to your employees. Don't allow few bad elements in the company to lose good employees, otherwise you'll end up in a mess. Your business is running successfully due to the hard work and sleepless night of sincere and honest employees, please learn to protect them from bad elements.

  9. Super super great n fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Executive in Mumbai (India)
    Current Employee - Call Center Executive in Mumbai (India)

    I have been working at Serco full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    hires anyone, great work environment, no cheap people ,all from good homes (sounds fake but its true) , expensive building environment interiors, safe for girls , home drops safe at night 3am because of security guard in every car. salary 17,600 + overtime Rs 7,000 for working on saturday sunday. , overtime is 150 - 200 /hour. here everybody does ot and take home on avg 33,000 . i took 45,000 /month. i worked for 1 yr at Serco Mumbai , call center executive Barclays.

    Cons

    no cons.. small stuff like if u take holiday without informing ,they'll deduct Rs 500.
    best part is they hire anyone coz they r always short on staff.

    Advice to Management

    very professional U.K company. no advice

  10. A place you can start your career but no scope for a bright future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Mumbai (India)
    Current Employee - Software Engineer in Mumbai (India)

    I have been working at Serco full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Good for learning within a short span(provided you have the drive)

    Cons

    Projects managed in a totally haphazard manner (no process followed)
    No work life balance
    Absolutely pathetic treatment to professionals (from operations)
    Salary inversely proportional to work

    Advice to Management

    Please consider retaining employees who are an asset to the company
    Dont be miserly while hiring/ appraising good employees (advice to higher management)

  11. Amazing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Mumbai (India)
    Former Employee - Team Leader in Mumbai (India)

    I worked at Serco full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Friendly Environment , Management is really supportive

    Cons

    Salary is one of the issues

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