Serco

www.serco.in
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Serco Reviews

Updated February 24, 2015
Updated February 24, 2015
111 Reviews
2.8
111 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Serco CEO, AMEA Bhupender Singh
Bhupender Singh
25 Ratings

Review Highlights

Pros
  • Good work environment and employee welfare (in 4 reviews)

  • I really didn't think it was great place (in 3 reviews)


Cons
  • No work life balance, late sittings (in 3 reviews)

  • Weak / blind senior management to the problem of employees (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Company cares for employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco

    Pros

    The benefits are good. Workable

    Cons

    The company needs to improve in Communication

  2.  

    Strict and Steady

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco

    Pros

    We all like to get a pay check

    Cons

    Still a work in progress on some contracts

    Advice to ManagementAdvice

    Hire adults and treat them that way

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Poor Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Air Traffic Control Specialist in San Diego, CA
    Former Contractor - Air Traffic Control Specialist in San Diego, CA

    I worked at Serco as a contractor (less than a year)

    Pros

    Nice hourly Wage and overtime. Numerous locations.

    Cons

    I resigned due to incompetent senior leadership. Do as I say not as i Do mentality. Terrible benefits, Management lacks foresight and targets certain employees for termination. Not me personally but I witnessed it. They are definitely anti-union which could be good or bad depending on your view. Cut Throat company that sacrifices air safety for cost. Do more with less. No time off, no vacation due to lack of manning.

    Advice to ManagementAdvice

    Walk the Walk, Get educated, fire unproductive leaders

    Doesn't Recommend
    Neutral Outlook
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  5.  

    ACAP Counselor, Serco Contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Career Counselor in Colorado Springs, CO
    Current Employee - Career Counselor in Colorado Springs, CO

    I have been working at Serco

    Pros

    Amazing Co-workers, rewarding working with transitioning soldiers

    Cons

    Pay is way too low

    Advice to ManagementAdvice

    Needs better communication

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Fun with conditions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior CSE in Gurgaon, Haryana (India)
    Former Employee - Senior CSE in Gurgaon, Haryana (India)

    I worked at Serco full-time (more than a year)

    Pros

    Job profile, team members, weekend parties, office trips, fundoo Fridays, fixed weekend 2-day holiday

    Cons

    Poor employee management, poor policies, too much politics, poor pay scale, poor Increments policy

    Advice to ManagementAdvice

    Think about employees before you take a final decision

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Call centre jobs not worth the money to work for these guys.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Richmond, London, England (UK)
    Former Employee - Anonymous Employee in Richmond, London, England (UK)

    I worked at Serco

    Pros

    None. Met some cool people but that's not really a pro for the company.

    Cons

    The call centre is just a mill for them. Get in desperate job seekers, treat them terribly and then get rid of them. You never know who will be fired or for what reason but they don't care. Managers will refuse to take calls from people on the phone who ask to 'talk to a manager' if they don't feel like it. Just makes you deperessed to work here. Don't do it. Especially in London as the wage is below the London living wage so you will find it hard to survive, I had to take out loans to cover my rent while working there.

    Advice to ManagementAdvice

    Treat people with some decency!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Working in Serco

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Dubai (United Arab Emirates)
    Current Employee - Project Manager in Dubai (United Arab Emirates)

    I have been working at Serco full-time (more than 10 years)

    Pros

    Good work environment and ethics

    Cons

    Salary is only average with low growth potential

    Advice to ManagementAdvice

    Improve salary to lower grades

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Company is ok but need more improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Bangalore (India)
    Current Employee - Team Leader in Bangalore (India)

    I have been working at Serco full-time (more than a year)

    Pros

    SBI process is a great process, less performance pressure

    Cons

    Management is worst, no co-ordination, partiality & biasness are there among management. Not supportive at all.

    Advice to ManagementAdvice

    Improve management skills & think about process excellence instead of blaming each other

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Customer service executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Mumbai (India)
    Former Employee - Customer Service in Mumbai (India)

    I worked at Serco full-time (more than a year)

    Pros

    Nice place to work and good salary

    Cons

    Lots of work pressure and management is very bad.

    Advice to ManagementAdvice

    Should give equal opportunity to all employees

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    I worked as an Analyst at SERCO with Google as my client.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Hyderābād (India)
    Former Employee - Analyst in Hyderābād (India)

    I worked at Serco full-time (more than a year)

    Pros

    Working in Big Organisations like Google is good experience. Leant many things like how to be a Team Player,how to manage work pressure and finishing the work meeting the deadlines.

    Cons

    There is a very less scope for the people to listen and give importance to the new ideas given by the Individuals and new employees.

    Recommends
    Positive Outlook
    No opinion of CEO

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