Serials Solutions

  www.serialssolutions.com
  www.serialssolutions.com

Serials Solutions Reviews

20 Reviews
2.4
20 Reviews
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Kurt Sanford
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Employee Reviews

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  1.  

    Talented, diverse workforce. Lack of product management hinders the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serials Solutions

    Pros

    -Very talented lower echelon people working really hard to drive innovative initiatives to improve the company
    -Flexible in allowing work from home
    -Good possibilities for upward mobility

    Cons

    -Talent tends to get pushed out the door due to poor management decisions and bad compensation
    -Talent does not get rewarded/promoted commensurate to their responsibilities

    Advice to ManagementAdvice

    -Try to identify talent when you have it and reward them when appropriate
    -Be flexible in retaining the good, well trained workforce that you have as there is far too much churn at the company with people leaving great gaps in knowledge

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    After an initial period of optimism, Utterly Deflating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Serials Solutions

    Pros

    Hard to think of any pros at this point. Every pro is undergirded with what is actually a con. For example, working there is easy. But this is because the expectations of employees are low which seems tied to the fact that management seems not to trust employees. Work-life balance is great. This pro is undergirded by the con that it's hard to find anyone who actually cares about excellence and making a better product than competitors. They will say they do and are entirely enthusiastic but what they are enthusiastic about is basically polishing turds and putting smoke and mirrors around vaporware. Even fixing things in existing products and releasing the fixes gets mired in bureaucratic, overthought processes.

    Cons

    Compensation is low. Management is incompetent. Staff joke about their ongoing job searches. Someone seems to resign on average once a week. I don't know how long that can last. Rumors are that after receiving offers, new candidates decline and go work somewhere else because the offer is so low. They seem to be practicing the definition of insanity (doing the same thing and expecting the same result, for those that may not have heard that phrase).

    Advice to ManagementAdvice

    Shut it down now. It's done.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Unfortunately now more mired in politics.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Employee in Seattle, WA
    Former Employee - Employee in Seattle, WA

    I worked at Serials Solutions full-time (more than 3 years)

    Pros

    There are still a bunch of passionate, talented people there who know what they need to do to serve their clients.

    Cons

    These same talented people are getting attracted away because the parent company ProQuest is mired in politics and making Serials Solutions pay for the parent co's missteps through underfunding key initiatives and therefor hamstringing the success of the SerSol development and services. Further, the ProQuest mother ship has taken over and tries to run everything their way with little understanding of what made Sersol a success in the first place. Doing more with less doesn't fly when compensation is already at the low end of the scale in the industry.

    Advice to ManagementAdvice

    Please, please ask for less meddling from ProQuest and do what's right by the clients who have been so loyal to the product line and also treat your current staff with dignity and respect because if you lose them, clients will have little reason to stay with you.

    Doesn't Recommend
    Negative Outlook
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  5. 1 person found this helpful  

    The Serials Solutions division of ProQuest is changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serials Solutions

    Pros

    Serials Solutions is under new leadership who appear to be evaluating the company for areas of improvement. They seem to genuinely be trying to boost employee morale.

    Cons

    Serials Solutions location in Fremont is less than desirable; the drawbridge makes travel difficult and the area is prone to overly aggressive bicyclists. Some may view these features of the neighborhood as desirable.

    Advice to ManagementAdvice

    Keep the changes coming.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 4 people found this helpful  

    Short lived enthusiasm

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serials Solutions full-time (more than 3 years)

    Pros

    Smart folks at the ground lever trying to make some technological breakthroughs and push forward. We have some GREAT talent here.

    Cons

    * Local leadership is powerless over ProQuest to get Salaries bolstered
    * Hiring alot of sub-par people as of late, due to lack of funding from ProQuest
    * Product/Program Management is a joke - they are directionless and only intent on satisfying ProQuest - not making great software for our clients/patrons
    * Problems keeping the talented

    Advice to ManagementAdvice

    * ProQuest should to let Serials take their own direction and spend their own money on people and infrastructure.
    * Stop Stop Stop trying to make yourself sound cool by promoting "Cloud", ridiculous and unfounded technologically, it hurts when all of us at the bottom see these initiatives and then hear that management is going to "crack-down" on bonuses because our mothership is losing money on unrelated products

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Great people, good company, parent company has some politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Serials Solutions full-time (more than 3 years)

    Pros

    There are some great people and the business model of library management is more interesting than it sounds.
    Moving in the right direction.
    Work life balance is great and very flexible skills.

    Cons

    Legacy code needs to truly be addressed (rewritten)
    Priorities need to be consistent
    Proquest needs to let SerSol do what it does and stop distracting them from random tasks.

    Advice to ManagementAdvice

    Work on some innovation and training with your amazing employees.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8. 4 people found this helpful  

    Surrounded by enthusiastic co-workers and a mess of a management structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Serials Solutions

    Pros

    There is a ton of work ethic in everyone, and people truly take pride in what they do. I certainly did. Salaries were a bit low, but benefits are competent. It's a very friendly environment to work in.

    Cons

    I have never seen such a bi-polar mess in management as this company displays. Seemingly constant changes in team structures and reporting make it feel like they're throwing random ideas at a wall to see what sticks. This has, unfortunately, led to losing too many valuable employees.

    Advice to ManagementAdvice

    Focus less on the structure and more on the people.

    Doesn't Recommend
    No opinion of CEO
  9. 3 people found this helpful  

    Good place to work, despite some chaos at the management level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Software Test Lead in Seattle, WA
    Current Employee - Software Test Lead in Seattle, WA

    I have been working at Serials Solutions

    Pros

    Great location (Fremont neighborhood), good mix of benefits, and some really great co-workers at the individual contributor level. Serials Solutions (SerSol) is a profitable division of ProQuest, and since not all divisions of ProQuest are profitable, SerSol has a good standing in the overall organization despite not being the largest business unit.

    Cons

    There has been a great deal of churn in recent years at the top managerial/executive level, and it's a process that is not completely settled yet. The company has historically hired some genuine duds as top-level managers, and this practice created an atmosphere that drove out many of the most talented technical contributors. That situation has settled a bit in the last 12 months, but the jury is still out as to whether or not the latest executive hires can grow beyond the prevailing culture of dealing with problems by hoping they sweep themselves under the carpet.

    Advice to ManagementAdvice

    Face problems head-on, instead of spending time crafting excuses and assigning blame. There are some genuinely talented individual contributors in the organization, but management's historic inability to remove administrative and procedural obstacles has the consequence of pushing top talent towards the exits.

    Approves of CEO
  10. 5 people found this helpful  

    Not inspiring, forgettable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Serials Solutions

    Pros

    Great location and a lot of talented contributors in the Engineering organization. The space is interesting and can present interesting problems to solve.

    Cons

    No career or personal advancement opportunities for the employees/contributors. Ineffective Director and Executive level leadership throughout the company that prefers hand-wringing over solving problems that are solvable.They're behind the times on compensation, culture and trends resulting in difficulties in retaining and attracting talent.

    Advice to ManagementAdvice

    Don't trivialize or marginalize your contributors, they make your big bonuses possible. When you receive feedback from the front line don't dismiss it, understand it and act on it.

    Doesn't Recommend
    No opinion of CEO
  11. 6 people found this helpful  

    why did I stay so long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Software Developer in Seattle, WA
    Current Employee - Software Developer in Seattle, WA

    I have been working at Serials Solutions

    Pros

    if like funky Fremont that would the only positive thing about this place. Nothing negative about the worker bees their is just the mgt in the kindness terms sucks.

    Cons

    First of all, I feel so guillty for waiting so long to post something. It was just such an uplifting feeling being away from working there and being at real company where hard work and technical excellence was actcually appreciated. Maybe I could have prevented some poor soul from experiencing something literally that sucks the joy of life from your soul. Do you enjoy being demeaned on a daily basis, clueless mgt, then this is the place for you. But, wait maybe I can save another soul from despair. They are hiring again I have seen. Do yourself a favor and pass on by this snake pit.

    Advice to ManagementAdvice

    Treat people with respect. Realize that you have some very talented people and that if you get out of their way they could do some great things.

    Doesn't Recommend
    Disapproves of CEO

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