Serta Reviews

Updated August 26, 2014
Updated August 26, 2014
16 Reviews

2.5
16 Reviews
Rating Trends

Recommend to a friend
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Bob Sherman
6 Ratings

Employee Reviews

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  1.  

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    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Truck Loader  in  Largo, MD
    Former Employee - Truck Loader in Largo, MD

    I worked at Serta full-time for less than a year

    Pros

    the hours are good, if you like constantly moving great excercise.

    Cons

    didn't pay enough, long hours

    Advice to ManagementAdvice

    create a easier enviorment to work in.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Invoicing Clerk  in  Riviera Beach, FL
    Former Employee - Invoicing Clerk in Riviera Beach, FL

    I worked at Serta full-time for less than a year

    Pros

    Learn how to use the systems in a few days. They buy lunch when visitors come in. Quarterly meeting dinners at an expensive restaurant.

    Cons

    Getting along with the people that's been there years.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Territory Sales Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Sales Representative  in  Minneapolis, MN
    Current Employee - Territory Sales Representative in Minneapolis, MN

    I have been working at Serta full-time for more than 8 years

    Pros

    Independence, flexibility to plan weekly/monthly/quarterly schedule, fair salary and commission. Good company relations with plant management. Excellent product line helps the sales process.

    Cons

    Difficult to advance unless relocate to corporate offices. Fifty percent travel is common. Sometimes field reps are out of the loop on some corporate happenings or communications.

    Advice to ManagementAdvice

    Communication is key. Overall good job keeping field reps informed, but some reps are out on their own.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    not easy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stager  in  Puyallup, WA
    Current Employee - Stager in Puyallup, WA

    I have been working at Serta full-time for less than a year

    Pros

    hard work but you get used to it, good workout

    Cons

    lots of hours but some may see that as a good thing if you like getting paid

    Recommends
    Negative Outlook
    No opinion of CEO
  6.  

    Management is clueless

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Serta full-time for more than a year

    Pros

    Really not worth it at all

    Cons

    Long hours, confused managers, many accidents

    Advice to ManagementAdvice

    Figure out your business model

    Doesn't Recommend
    Negative Outlook
  7.  

    TERRIBLE JOB! (Former Driver)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Driver  in  Wayne, MI
    Former Employee - Driver in Wayne, MI

    I worked at Serta full-time

    Pros

    -It's steady work- people have to sleep on something no matter what the economy does, right?
    -The trucks & trailers are newer (rental trucks from Ryder).
    -It's clean, your dealing with new mattresses and box springs wrapped in plastic.
    -Next to no stress, seems like no one cares (not even direct management).

    Cons

    -The health insurance was cheap, but it was an HMO.
    -The pay was the lowest driving wage I've ever been paid which is based on some crazy percentage scale (number of mattresses unloaded, miles, hours worked and how fast you got your job tasks completed = their percentage).
    -I didn't like driving over my DOT hours (14 hour rule) or coming back in for the next shift with only 6 hours off (which is supposed to be 10 off). Had some 17+ hour days there and was told to log otherwise (to cover the paper trail of course) but company did pay me for my OVER hours worked on the side.
    -The scheduling makes no sense and runs drivers out and OVER DOT HOS hours!
    -From what I seen they also over work the factory workers and give no notice of any mandatory overtime etc to them.
    -It is Union, but the United Workers SEIU don't do anything for the members there, but collect due money.
    -As a driver you will have to unload the mattresses from your truck by hand at your stops, all day, load after load.
    -Due to the way their pay scale is set up if you have bad weather, a traffic jam, a slow customer, traffic detour, etc, your production percentage will drop which means that your pay will go down (which is on a rotating 7 days). You can work at 140% and still only make $12-16 an hour there unloading and delivering mattresses all day, load after load (may have 3 loads to unload in a day).
    -Can't keep employees on the production or management side.
    -The owner (Grandson) has no respect and refers to employees by the month they were hired instead of by name, etc when he even addresses them back, "Oh yeah, your November", does not say hello back to employees or wave back in passing, etc
    -There's nothing like being forced to work Saturday by a letter being placed in your box Friday night.

    *I'm a FIRM believer in if you don't like your circumstances, then change them- that I did asap! My best advice would be to stay away if you want to keep your license/mvr/csa score clean and don't want to work for next to nothing!

    Advice to ManagementAdvice

    1. There are DOT rules and guidelines, learn them and follow them before you get a driver killed or have them kill someone else or ruin another drivers license/mvr/csa score, etc.
    2. Get your scheduling right- its a train wreck!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Good company, poor management and work/life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serta

    Pros

    Intelligent and hardworking employees, office culture

    Cons

    Too lean, lack of communication from management

  9.  

    Too many chiefs and not enough indians!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SAMS SHIPPING  in  Grovetown, GA
    Former Employee - SAMS SHIPPING in Grovetown, GA

    I worked at Serta full-time for less than a year

    Pros

    Competitive wages and benifits. Nice production bonuses at times.

    Cons

    The management that would rather watch and complain than lend a hand to help out...

    Advice to ManagementAdvice

    Treat everyone the same. If you are going to fire someone on some b.s. Be sure to fire the one that is blatenly doing wrong with no regards for any human life...

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Get the people moving or fire them mindset

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Production Supervisor
    Current Employee - Production Supervisor

    I have been working at Serta full-time

    Pros

    Great Pay, profit sharing, advancement opportunities, major holidays off, discounts at some surrounding stores/retails

    Cons

    Stressful work environment, high level of pressure put on management team from higher ups and most importantly - no family life (60+ hours a week)

    Advice to ManagementAdvice

    Being a production driven industry, high stress level is expected, but working people like robots and expecting the same results after the labor they adhere to for 12+ hours is inhuman.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Great co-workers but terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serta full-time for more than 5 years

    Pros

    Serta has a pretty decent benefits package.

    Cons

    There is no leadership at the plant level. Those in charge have no idea how to communicate with their employees, much less motivate them or lead them. Management is also sexist when it comes to how they treat the female supervisors and office workers. In addition, the sales staff are treated on a higher level then everyone else. For example, sending over $5k on a "quarterly meeting" when it is nothing more then a bunch of white men drinking and golfing. Oh and sales staff get free beds while EVERYONE else has to pay.

    Advice to ManagementAdvice

    Stop wasting company money. Why should a sales manager be allowed to charge for mileage to come pick up a check when it can be easily mailed? Remember that without production staff there would be nothing for the sales team to sell so why are they treated like kings? Stop discriminating against females and finally QUIT giving away money and products oh and stop allowing the sales team to send money as if grows on trees.

    Doesn't Recommend
    No opinion of CEO

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