Service Corporation International

www.sci-corp.com
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Service Corporation International Reviews

Updated February 25, 2015
Updated February 25, 2015
208 Reviews
2.3
208 Reviews
Rating Trends

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Service Corporation International President, CEO, and Director Thomas L. Ryan
Thomas L. Ryan
90 Ratings

Review Highlights

Pros
  • Truly focused on serving families at a time of need (in 13 reviews)

  • Helping families pre-arrange their services is a gratifying job (in 16 reviews)


Cons
  • I was told the job was a base salary of minimum wage plus commissions (in 11 reviews)

  • In the field, long hours, holidays have to be covered, a lot of detail which can make for stress (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Please read this if your considering employment with us

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Service Corporation International full-time (more than a year)

    Pros

    This is a family first company.
    Leader in the industry.
    Amazing money for the right person.
    I would not work for anyone else in the business.

    Cons

    I'll read these reviews to help me develop into a better sales manager, but most of the reviews are from former employees and there is a reason why they are former employees. 95% of the reviews are former Family Service Counselors(sales). Every negative review would be positive if they followed the training they were given. We provide a lot of great training and if you follow it, you will do very well. SO PLEASE DO NOT LET THESE NEGATIVE PEOPLE POISON YOUR THOUGHTS ABOUT AN AMAZING COMPANY. I'm always looking for good people in Broomall, PA.

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    • Effectively facilitate multiple training sessions, outline training objectives, goals, and desired outcomes, deliverin

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Trainer Manager in Houston, TX
    Former Employee - Sales Trainer Manager in Houston, TX

    I worked at Service Corporation International full-time (more than 5 years)

    Pros

    Company values, Company career path, chances to improve and get knowledge on new managing strategies

    Cons

    The culture is hard to follow. too many middle man.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Good work for the right person

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Service Corporation International

    Pros

    you get to help people everyday

    Cons

    long hours, long work weeks, expect to live at the office.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    Watch out for this company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate Insurance Sales in Atlanta, GA
    Former Employee - Sales Associate Insurance Sales in Atlanta, GA

    I worked at Service Corporation International

    Pros

    You will receive training but it is all up to you to implement. Bonuses paid for achieving sales quotas.

    Cons

    Commission sales stats will vary every few months. High pressure sales tactics are used. So be aware of the "game" to reach quota. Quotas are very high to reach and stressful office situations. Be mindful of other salespeople overreach to gain commission.

    Advice to ManagementAdvice

    Upgrade to PC's for each person. Network is antiquated. Sales commissions high and difficult to achieve. Present compassion!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    What have you sold for me lately?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Family Service Advisor in Atlanta, GA
    Current Employee - Family Service Advisor in Atlanta, GA

    I have been working at Service Corporation International full-time (less than a year)

    Pros

    Lots of flexibility in the schedule to come and go as you need to.

    Cons

    You are expected to work 6 days a week and sometimes more.

    Advice to ManagementAdvice

    Hire managers who care about people and sales people who care about numbers. In practice you have this backwards.

    Doesn't Recommend
    Neutral Outlook
  7. 5 people found this helpful  

    Funeral Industry needs to remain independent family owned

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Service Corporation International

    Pros

    There are none. The company lacks scruples and if you are a robot its the company for you..

    Cons

    The company is to large and is a continuous revolving door. I went back as a part time employee and was in shock at how bad it is. This very personalize business is being ran into the ground by SCI. To large to oversee and they don't pay funeral directors or any of the working people much money. Sure you have to make money but its shameful and I to will be leaving company shortly.. They have multiple increases on everything during the year and continue to gobble up any cemetery they can. They should be stopped by regulations but you know how that goes. I wish the independents well because we need them more than ever...

    Advice to ManagementAdvice

    This is the death industry and treat it as such. Consider selling many of your homes and getting off the stock market.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 4 people found this helpful  

    Noble Career+Excellent Pay= Rewarding Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Market Sales Director
    Current Employee - Market Sales Director

    I have been working at Service Corporation International full-time (more than 5 years)

    Pros

    Very caring leadership, able to serve and protect families. Sales culture is growing and the company is investing heavily in training and resources.

    Cons

    Work long hours and high expectations. This company is not for anyone expecting to punch a clock and just get by.

    Advice to ManagementAdvice

    Continue to invest in your biggest asset: your people.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 5 people found this helpful  

    Operations VS Sales. Ongoing stressful battle between the internal departments. Management too far removed to notice.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Counselor Pre-Need in Jacksonville, FL
    Current Employee - Counselor Pre-Need in Jacksonville, FL

    I have been working at Service Corporation International

    Pros

    Helping families during time of need is always gratifying. Yet as important as it is to serve your families in this industry, this type of activity does not earn you one penny.

    Cons

    You have no support. Leadership is very far removed from understanding the difference of what they want accomplished and what realistically can be accomplished when sales people report to a group of operations people with altered directives that make it impossible for them to support your job role in terms of being successful. These leaders outside of sales solely excep sales people to spend time in day doing service related work for families with existing needs, this is not related to pre-need sales at all. Therein lies why quotas become hard to meet, and without sales you end up working for free.

    Advice to ManagementAdvice

    Far too removed to begin to understand the role of how this position operates today! Strongly suggest all market leadership become a counselor in rotation for several weeks tho identify with challenges hindering sales growth and superior customer care.

    Doesn't Recommend
    Neutral Outlook
  10. 5 people found this helpful  

    Family Service Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Family Service Counselor in King of Prussia, PA
    Current Employee - Family Service Counselor in King of Prussia, PA

    I have been working at Service Corporation International full-time (less than a year)

    Pros

    Cannot speak for all locations, but Valley Forge Memorial Garden in P.A is "the location". You are treated with respect and dignity. The manager Peter Pakuris is awesome!

    Cons

    Must generate your own leads. Commission based. Public speaking is involved

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    RUN AWAY FAST! DO NOT LOOK BACK!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Family Service Counselor
    Former Employee - Family Service Counselor

    I worked at Service Corporation International

    Pros

    Close bond with co-workers... as what typically happens when a group of people struggle to survive a disaster together. Got to assist some wonderful families, and was able to build relationships I have carried forward.

    Cons

    This place is horrible! Employees are not supported financially, professionally or ethically. Local management is terrified of corporate management.. It is not uncommon to hear corporate management yelling over a speaker phone. Local managers frequently walk around pouting with eyes to the ground after a corporate management call. Threats regarding sales performance. Everything, EVERYTHING is counter-productive. Positive reviews on Glassdoor are likely from managers that were directed to post them. Turnover runs rampant. Many people have had to quit due to health issues related to the stress of this place.

    Advice to ManagementAdvice

    Can you not see what is happening here? I can only hope that the Ghosts of Christmas past, present and future visit you and open your eyes to this insane situation.

    Doesn't Recommend

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Leading In A Funeral
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