Service Corporation International

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Service Corporation International Reviews

Updated March 4, 2015
Updated March 4, 2015
212 Reviews
2.3
212 Reviews
Rating Trends

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Service Corporation International President, CEO, and Director Thomas L. Ryan
Thomas L. Ryan
93 Ratings

Review Highlights

Pros
  • Truly focused on serving families at a time of need (in 13 reviews)

  • Helping families pre-arrange their services is a gratifying job (in 16 reviews)


Cons
  • I was told the job was a base salary of minimum wage plus commissions (in 11 reviews)

  • In the field, long hours, holidays have to be covered, a lot of detail which can make for stress (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    • Effectively facilitate multiple training sessions, outline training objectives, goals, and desired outcomes, deliverin

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Trainer Manager in Houston, TX
    Former Employee - Sales Trainer Manager in Houston, TX

    I worked at Service Corporation International full-time (more than 5 years)

    Pros

    Company values, Company career path, chances to improve and get knowledge on new managing strategies

    Cons

    The culture is hard to follow. too many middle man.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Please read this if your considering employment with us

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Service Corporation International full-time (more than a year)

    Pros

    This is a family first company.
    Leader in the industry.
    Amazing money for the right person.
    I would not work for anyone else in the business.

    Cons

    I'll read these reviews to help me develop into a better sales manager, but most of the reviews are from former employees and there is a reason why they are former employees. 95% of the reviews are former Family Service Counselors(sales). Every negative review would be positive if they followed the training they were given. We provide a lot of great training and if you follow it, you will do very well. SO PLEASE DO NOT LET THESE NEGATIVE PEOPLE POISON YOUR THOUGHTS ABOUT AN AMAZING COMPANY. I'm always looking for good people in Broomall, PA.

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Good work for the right person

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Service Corporation International

    Pros

    you get to help people everyday

    Cons

    long hours, long work weeks, expect to live at the office.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    If they only treated their employees as well as the claim to treat the families they serve everyday.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Chicago, IL
    Current Employee - Sales Manager in Chicago, IL

    I have been working at Service Corporation International full-time (more than 10 years)

    Pros

    Paid well if you are in the top 10 percent of the company

    Cons

    The majority of their employees make little money are unappreciated and are expected to use technology without the hardware to accomplish it.

    Advice to ManagementAdvice

    Follow the words that come out of your mouths. Sales Managers who are bosses and fail to manage.Middle Management who have no clue how to manage a lemonade stand much less how to create loyalty. When the average Family Service Counselor lasts 9 months and Sales Manager 3 years, then you are failures as leaders.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Watch out for this company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate Insurance Sales in Atlanta, GA
    Former Employee - Sales Associate Insurance Sales in Atlanta, GA

    I worked at Service Corporation International

    Pros

    You will receive training but it is all up to you to implement. Bonuses paid for achieving sales quotas.

    Cons

    Commission sales stats will vary every few months. High pressure sales tactics are used. So be aware of the "game" to reach quota. Quotas are very high to reach and stressful office situations. Be mindful of other salespeople overreach to gain commission.

    Advice to ManagementAdvice

    Upgrade to PC's for each person. Network is antiquated. Sales commissions high and difficult to achieve. Present compassion!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    What have you sold for me lately?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Family Service Advisor in Atlanta, GA
    Current Employee - Family Service Advisor in Atlanta, GA

    I have been working at Service Corporation International full-time (less than a year)

    Pros

    Lots of flexibility in the schedule to come and go as you need to.

    Cons

    You are expected to work 6 days a week and sometimes more.

    Advice to ManagementAdvice

    Hire managers who care about people and sales people who care about numbers. In practice you have this backwards.

    Doesn't Recommend
    Neutral Outlook
  8. 5 people found this helpful  

    Operations VS Sales. Ongoing stressful battle between the internal departments. Management too far removed to notice.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Counselor Pre-Need in Jacksonville, FL
    Current Employee - Counselor Pre-Need in Jacksonville, FL

    I have been working at Service Corporation International

    Pros

    Helping families during time of need is always gratifying. Yet as important as it is to serve your families in this industry, this type of activity does not earn you one penny.

    Cons

    You have no support. Leadership is very far removed from understanding the difference of what they want accomplished and what realistically can be accomplished when sales people report to a group of operations people with altered directives that make it impossible for them to support your job role in terms of being successful. These leaders outside of sales solely excep sales people to spend time in day doing service related work for families with existing needs, this is not related to pre-need sales at all. Therein lies why quotas become hard to meet, and without sales you end up working for free.

    Advice to ManagementAdvice

    Far too removed to begin to understand the role of how this position operates today! Strongly suggest all market leadership become a counselor in rotation for several weeks tho identify with challenges hindering sales growth and superior customer care.

    Doesn't Recommend
    Neutral Outlook
  9. 4 people found this helpful  

    Noble Career+Excellent Pay= Rewarding Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Market Sales Director
    Current Employee - Market Sales Director

    I have been working at Service Corporation International full-time (more than 5 years)

    Pros

    Very caring leadership, able to serve and protect families. Sales culture is growing and the company is investing heavily in training and resources.

    Cons

    Work long hours and high expectations. This company is not for anyone expecting to punch a clock and just get by.

    Advice to ManagementAdvice

    Continue to invest in your biggest asset: your people.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 5 people found this helpful  

    Family Service Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Family Service Counselor in King of Prussia, PA
    Current Employee - Family Service Counselor in King of Prussia, PA

    I have been working at Service Corporation International full-time (less than a year)

    Pros

    Cannot speak for all locations, but Valley Forge Memorial Garden in P.A is "the location". You are treated with respect and dignity. The manager Peter Pakuris is awesome!

    Cons

    Must generate your own leads. Commission based. Public speaking is involved

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Family Service Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Family Service Counselor
    Current Employee - Family Service Counselor

    I have been working at Service Corporation International full-time (less than a year)

    Pros

    Helping Families in very sad times, Friendly co-workers, Grateful families.

    Cons

    Base pay does not exist. They lie about compensation and classify non-exempt employees as exempt in order to not pay overtime which is required. NO breaks or lunch periods on duty days. This company has figured out a way to bring back slavery for shareholder's benefit. They only care about money for managers, Corp officers fly in private jets while staff has to take brown bag lunch to survive. This place is a nightmare. People take up smoking so they can take a break. Commission structure needs serious adjustment. They make you feel guilty if you take one day off. Too many redundant meetings taking your time away from SELLING. DO not even consider working for these monsters.

    Advice to ManagementAdvice

    Get into 21st century with computers and technology resources, Copiers, printers for staff. Give sales people laptops so they can actually get work done. Marketing and advertising do wonders to get qualified leads. Hire customer service people to do mounds of paperwork to free up sales team to SELL.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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