Service Corporation International

www.sci-corp.com

Service Corporation International Reviews

Updated January 27, 2015
Updated January 27, 2015
200 Reviews
2.3
200 Reviews
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Service Corporation International President, CEO, and Director Thomas L. Ryan
Thomas L. Ryan
87 Ratings

Review Highlights

Pros
  • Truly focused on serving families at a time of need (in 13 reviews)

  • Helping families pre-arrange their services is a gratifying job (in 16 reviews)


Cons
  • I was told the job was a base salary of minimum wage plus commissions (in 11 reviews)

  • In the field, long hours, holidays have to be covered, a lot of detail which can make for stress (in 10 reviews)

More Highlights

Employee Reviews

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  1. 4 people found this helpful  

    Noble Career+Excellent Pay= Rewarding Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Market Sales Director
    Current Employee - Market Sales Director

    I have been working at Service Corporation International full-time (more than 5 years)

    Pros

    Very caring leadership, able to serve and protect families. Sales culture is growing and the company is investing heavily in training and resources.

    Cons

    Work long hours and high expectations. This company is not for anyone expecting to punch a clock and just get by.

    Advice to ManagementAdvice

    Continue to invest in your biggest asset: your people.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Operations VS Sales. Ongoing stressful battle between the internal departments. Management too far removed to notice.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Counselor Pre-Need in Jacksonville, FL
    Current Employee - Counselor Pre-Need in Jacksonville, FL

    I have been working at Service Corporation International

    Pros

    Helping families during time of need is always gratifying. Yet as important as it is to serve your families in this industry, this type of activity does not earn you one penny.

    Cons

    You have no support. Leadership is very far removed from understanding the difference of what they want accomplished and what realistically can be accomplished when sales people report to a group of operations people with altered directives that make it impossible for them to support your job role in terms of being successful. These leaders outside of sales solely excep sales people to spend time in day doing service related work for families with existing needs, this is not related to pre-need sales at all. Therein lies why quotas become hard to meet, and without sales you end up working for free.

    Advice to ManagementAdvice

    Far too removed to begin to understand the role of how this position operates today! Strongly suggest all market leadership become a counselor in rotation for several weeks tho identify with challenges hindering sales growth and superior customer care.

    Doesn't Recommend
    Neutral Outlook
  3. 2 people found this helpful  

    Family Service Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Family Service Counselor in King of Prussia, PA
    Current Employee - Family Service Counselor in King of Prussia, PA

    I have been working at Service Corporation International full-time (less than a year)

    Pros

    Cannot speak for all locations, but Valley Forge Memorial Garden in P.A is "the location". You are treated with respect and dignity. The manager Peter Pakuris is awesome!

    Cons

    Must generate your own leads. Commission based. Public speaking is involved

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    Takes a special kind of person !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Family Service Counselor
    Current Employee - Family Service Counselor

    I have been working at Service Corporation International

    Pros

    If you have a hear for greiving families and strongly believe in the importance of pre arranging,then this is the place for you !

    Cons

    Long hours and sometimes it can take a while to reap from all your sewing !

    Advice to ManagementAdvice

    Help,encourage ,and love ! Positive reinforcement !

    Recommends
    Positive Outlook
  6.  

    Family Service Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Family Service Counselor in Palm Bay, FL
    Current Employee - Family Service Counselor in Palm Bay, FL

    I have been working at Service Corporation International full-time (more than a year)

    Pros

    Honestly there is nothing I can think of.

    Cons

    Expectations are unrealistic. Bonuses are promised, never paid and "I'll look into it" is response when request for bonus is requested. Favoritism is rampant - and management conspires to ensure certain "ones" succeed. Long hours are required for administrative work not sales related

    Advice to ManagementAdvice

    Pay employees a fair salary. Pay for more administrative help and free your sales free to do that - sell;! If you have 2 out of 4 employees making 90% of sales - realize there is a problem - investigate. Favoritism can lead to lawsuits - BEWARE!!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    There is NO Dignity working for Dignity Memorial/SCI

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Service Corporation International

    Pros

    There are none that I have seen

    Cons

    Management is clueless
    Training is nonexistent
    They expect you to door knock to get leads but never say that during the interview process
    They aren't caring
    Only care about money/profit at all costs
    There is a constant turn-over of employees who quit

    Advice to ManagementAdvice

    Treat people with respect

    Doesn't Recommend
    Disapproves of CEO
  8. 1 person found this helpful  

    Don't expect Management Promotion Unless You are Young Male

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    I worked at Service Corporation International full-time (more than a year)

    Pros

    Very rewarding helping families through a very difficult time in their lives. Co-workers were very helpful in all area, as most employees are truly interested in helping families.

    Cons

    Management is focused on only helping young males with families succeed, If you don't fit their demographic for promotion, don't expect to get a management position. I was even told by a manager that he was going to promote a young man who had been there two weeks to management because he was a "guy with a family so he needed to be taken care of." Couldn't believe it. Training is the worse thing I have ever seen, they expect sales reps to train the newbies, because sales managers, don't want to work past noon. Management only focused on hitting their monthly quotas.

    Advice to ManagementAdvice

    Hold management accountable to training new sales reps, instead of relying on other sales reps. Compensation is good if you are in management, but if you are a sales rep, hope you have a second income coming into your house, you are going to need it.

    Doesn't Recommend
    No opinion of CEO
  9. 1 person found this helpful  

    Going no where job, not a career unless you have a bank roll.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Family Service Counselor
    Current Employee - Family Service Counselor

    I have been working at Service Corporation International full-time (more than 3 years)

    Pros

    Excellent benefits. Helping families when a death has occurred or to make prearranged funeral or cemetery plans.

    Cons

    Very underpaid for what we are responsible for, no opportunity for advancement, poor management and dishonest in telling the truth about expected income. Management hires unqualified people to just fill the seats, no training. Favoritism to certain employees not good for morale of other employees. Takes along time to get enough contacts to try to make a decent living.

    Advice to ManagementAdvice

    This advise is to upper management. You do the job for minimum wage and figure out how to pay the bills.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    Horrible company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Location Manager
    Former Employee - Location Manager

    I worked at Service Corporation International

    Pros

    None that I can think of

    Cons

    Very political placing unqualified upper managers that are not funeral directors in control.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Look for the competitor or a family owned business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Designer Administrative Sales in Los Angeles, CA
    Former Employee - Marketing Designer Administrative Sales in Los Angeles, CA

    I worked at Service Corporation International full-time (more than 5 years)

    Pros

    6 year tenure. The only good thing was looking forward to go to work for the simple reason that helping families through a very difficult time while forming relationships in the process was very rewarding.
    Hour lunches, overtime

    Cons

    Stress, too many roles will be assigned as part of cross-training, not matching pay. To those who went to mortuary sci school and or have the desire to be involved in this industry, please look elsewhere like the.
    Everyone is replaceable.
    There is absolutely no chance of advancement, even with whatever initiative you may show, you end up staying just as you started.
    No employee recognition, awards go to others who suck up to management.
    Forget about a proper raise or tuition help, its impossible to go to school with a set or varied schedule.
    They hire from outside, even for funeral directors, they can be a regular Joe to be trained, lacking etiquette or tact for the families. It's an affront to the business of funeral service. Unfortunately sci does not have a heart and looks only at quotas you can generate. There are very few people who truly care and have passion for the industry and are overlooked.

    Advice to ManagementAdvice

    Get to know your employees and be fair
    give appropriate raises, not 2%.
    focus on families not quotas
    Upper management, lower pricing, its 5 times the true amount

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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Leading In A Funeral
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