Service Corporation International Reviews

Updated August 26, 2015
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2.3
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Service Corporation International President, CEO, and Director Thomas L. Ryan
Thomas L. Ryan
119 Ratings

Pros
  • Helping families in their time of need (in 13 reviews)

  • Helping families pre-arrange their services is a gratifying job (in 16 reviews)

Cons
  • I was told the job was a base salary of minimum wage plus commissions (in 11 reviews)

  • In the field, long hours, holidays have to be covered, a lot of detail which can make for stress (in 10 reviews)

More Pros and Cons

280 Employee Reviews

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  1. Helpful (1)

    Big Government / Politics Galore

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Family Service Sales Counselor in Jacksonville, FL
    Current Employee - Family Service Sales Counselor in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Service Corporation International full-time (More than 3 years)

    Pros

    Great company trips and incentives for high producers. Very large company offering good corporate supported benefits, such as 401k, training, etc.

    Cons

    Success is often limited to your luck of location. Many location managers negatively influence your ability to succeed. Even though company is large, each location functions individually and the operations management at a local level often struggles with supporting the sales teams.

    Advice to Management

    Upper management is very out of touch with the actual sales process on the ground level. The higher up the management ladder, the more inexperienced the leadership becomes. Very old school mentality with higher level leadership from decades ago, utilizing very outdated sales philosophies. Almost humorous at times!


  2. Worth the Adventure

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Compensation Analyst in Houston, TX
    Former Employee - Senior Compensation Analyst in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Service Corporation International (Less than a year)

    Pros

    Challenging Great benefits Supportive environment Smooth and efficient hiring process Great work-life balance Community involvement

    Cons

    Challenging Difficult to progress The industry Lack of camaraderie Long hours

    Advice to Management

    Invest in your talent. Create opportunities for advancement for your key contributors rather than having to hire 2-3 inexperienced people to do their jobs when they leave.


  3. Funeral and Cemetery Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Positive Outlook
    No opinion of CEO

    I have been working at Service Corporation International (More than 10 years)

    Pros

    Working to help people that are going through a moment of loss and uncertainty can be very rewarding. Many times it really gives you a purpose of why you do what you do.

    Cons

    This company has many cities/markets that are managed by an individual local manager/director. I am not sure what the culture is in other markets because I only worked for San Antonio. Talking to other employees in other cities during company wide events, though, I realized that my market was very different in a bad way. It almost seemed as if departments were pitted against each other. The main manager wanted to have his nose in everything, so he created an environment where employees were constantly talking bad about each other to him or other managers. It became a very hostile environment. You began to see an exodus of people that had been with the company for many years either retire or leave. Very sad because the industry was awesome.

    Advice to Management

    The company itself needs to set an exit interview program performed by an external source and find out why people are leaving. It maybe a problem that they don't realize they have and great talent maybe leaving the company. You train people so that they leave and apply that investment elsewhere. Many times the best assets that a company has is not a building or walls, but the people that make a difference.


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  5. SCI

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Service Corporation International part-time

    Pros

    It is a wonderful work environment.

    Cons

    There are no cons to working here


  6. Funeral Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Service Corporation International full-time (More than 10 years)

    Pros

    Company makes sure you have some time off every week, unlike most funeral homes. Usually good working environment.

    Cons

    Promoting alot of young, inexperienced personnel for management.

    Advice to Management

    Take a look at the older, seasoned personnel for management.


  7. Helpful (1)

    Stepping Stone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Truly helping people with planning and budgeting their final wishes

    Cons

    Very negative environment. The company as a whole is too big for its own good.


  8. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Funeral Director in Seattle, WA
    Current Employee - Funeral Director in Seattle, WA

    Pros

    Good health care and benefits, easy to work with HR, very understanding company. Very good at hiring/promoting existing employees.

    Cons

    Clunky software, slow to develop cemetery mapping. Pretty much a problem across the industry.


  9. Helpful (1)

    Funeral Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great Co-workers, working with families in time of need

    Cons

    Ever changing policies, lack of communication, back stabbing

    Advice to Management

    Listen to your employees regarding poor work performance of others...do an investigation before jumping to conclusions


  10. Helpful (1)

    IT Director

    • Career Opportunities
    Former Employee - IT Director in Houston, TX
    Former Employee - IT Director in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Bonus and Free Parking and ??

    Cons

    200% Politics to deal with. "Sacrificial Lambs" are used often even at the Director Level to please their ever powerful Mike Webb, COO. Stay away! Worst politics I have ever seen at any company in 40 years!!

    Advice to Management

    Quit Finger Pointing and getting rid of employees to show that something is being done by bad upper management planning!


  11. Helpful (1)

    Marketing Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook

    I worked at Service Corporation International full-time (More than 3 years)

    Pros

    Pays pretty good considering the are

    Cons

    Good ol' boy politics that will get you nowhere if you're strictly business



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