Service Corporation International

  www.sci-corp.com
  www.sci-corp.com
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Service Corporation International Reviews

Updated September 9, 2014
Updated September 9, 2014
175 Reviews
2.2
175 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Service Corporation International President, CEO, and Director Thomas L. Ryan
Thomas L. Ryan
79 Ratings

Review Highlights

Pros
  • Truly focused on serving families at a time of need (in 13 reviews)

  • Helping families pre-arrange their services is a gratifying job (in 16 reviews)


Cons
  • In the field, long hours, holidays have to be covered, a lot of detail which can make for stress (in 10 reviews)

  • I was told the job was a base salary of minimum wage plus commissions (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Huge turnover at the entry level position for Family Service Advisors.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Family Service Counselor  in  Seattle, WA
    Former Employee - Family Service Counselor in Seattle, WA

    I worked at Service Corporation International full-time for more than 3 years

    Pros

    Some good training depending on the location. There is the potential to make very good money but very long hours to do so. The service they provide is necessary and very noble but also heartwrenching at times.

    Cons

    Huge turnover at all levels in the sales division, and the company just doesn't care. If your in operations, maybe not so bad.

    Advice to ManagementAdvice

    They are beyond help. Still very much an "old boys network".

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Cares deeply about customers, but could be better to employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Family Service Counselor  in  Houston, TX
    Current Employee - Family Service Counselor in Houston, TX

    I have been working at Service Corporation International full-time for less than a year

    Pros

    It feels good to work at a company where the brand DignityMemorial is more than just words. Families that come in to get funeral and cemetery services for loved ones are treated with respect. The company does expect employees to go the extra mile and the families we serve are always thankful for that. It is emotionally rewarding to help make the worst day of someone's life a little less painful. And when the families thank you for your help, it feels like you have done something important and meaningful.

    Cons

    If you work at a combo location (cemetery and funeral home) you are expected to work many holidays and often on weekends. Although the opening hours are from 8 - 6, it's easy to get stuck there after hours. Also, if you are working in any sales capacity, you are expected to drive out to people's homes after hours without compensation for your gas. You also are expected to give out your cell phone number and answer clients whenever they call. For all this effort, you can make a decent living, but it is much more challenging than it seams at first. If you are in Family Service, there is a great deal of customer service work that must be performed without compensation. The company see this as opportunities for you to get referrals or sell more to that family, but sometimes that just isn't possible.

    Advice to ManagementAdvice

    Re-think some of the tasks of Family Service Counselors. There are some things that could be done by a sales assistant or customer service person. Then they could pass leads on to sales if they uncover opportunities during the customer service event. Also, rotate out the holidays a bit better. Be sure and set the expectations with your new hires. I was told I would work one Saturday a month and occasionally a holiday or Sunday. During my six months at the company, I was generally expected to work four weekend days a month and every holiday except for Father's Day. By setting the expectations better, you may be able to get people who actually have a lifestyle that can accommodate your needs.

  3.  

    Tough company to start with. Straight commission. Comp package is difficult to figure out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  Kansas City, MO
    Current Employee - Sales Representative in Kansas City, MO

    I have been working at Service Corporation International full-time for more than a year

    Pros

    I liked the people. They have a decent comp. plan.

    Cons

    I felt I was pushing a rock up hill. Management only cared about how much was sold. Made up how many appointments were made so he looked good. Also made us work 7 days a week. Long hours.

    Advice to ManagementAdvice

    Care about people not just the bottom dollar. Consider a base salary. Invest in your people and they will invest in you!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Very poor management and lousy pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant  in  Peoria, IL
    Former Employee - Administrative Assistant in Peoria, IL

    I worked at Service Corporation International part-time for less than a year

    Pros

    Loved working with the families, directors and other Admins.

    Cons

    Impossible expectations, little training or support. Only recognized for errors, never for good work. Very low pay scale for work required. Passive Aggressive style of management.

    Advice to ManagementAdvice

    Start appreciating quality employees by recognizing the good things they do and achievements they make. Make the salary more competitive for part-timers since you're not paying out any benefits you can afford to pay more to the staff. Set-up an anonymous review for supervisors by employees. I think you'd be very surprised by what you'd learn.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Contract to Hire, but still contract despite good performance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tax Department  in  Houston, TX
    Current Employee - Tax Department in Houston, TX

    I have been working at Service Corporation International full-time for more than a year

    Pros

    Laid back atmosphere. Pay isn't bad.

    Cons

    No set Hire date, and been in limbo for a year now...

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Positive learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at Service Corporation International full-time for more than 5 years

    Pros

    I liked my co-workers. A lot of people in my department had been there for years, which speaks to the value of the company's work environment. I worked at the Houston headquarters. There was also a good work/life balance

    Cons

    Some challenges are the passive agressivness. The managers could be more direct when something is not to their liking

    Advice to ManagementAdvice

    Be more direct. Compensation should be broughto closer to market rate.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Good Place To Get Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Administrative
    Current Employee - Administrative

    I have been working at Service Corporation International full-time

    Pros

    Generally work with nice people.

    Cons

    No room for growth
    VERY poor pay for the amount of work expected of you.

    Advice to ManagementAdvice

    When you have productive, ambitious employees make sure there's a path for them to advance.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    A lot of Favoritism you have the good old boy network

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Akron, OH
    Former Employee - Anonymous Employee in Akron, OH

    I worked at Service Corporation International full-time for more than a year

    Pros

    Great work-life balance very good training focus is on the families they are helping through a hard time.

    Cons

    Very high turnover in hard to keep sale reps pay structure very hard for them to understand.

    Advice to ManagementAdvice

    Upper management to focus to just hiring to have bodies instead of hiring the right people.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Client Focused Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Family Service Counselor  in  Kansas City, MO
    Current Employee - Family Service Counselor in Kansas City, MO

    I have been working at Service Corporation International full-time for more than 10 years

    Pros

    Great work-life balance. Truly focused on serving families at a time of need. Very rewarding to be able to help so many at a time of great need. You feel very appreciated for what you do.

    Cons

    Merger acquisitions can be challenging.

    Advice to ManagementAdvice

    Market management provides a daily example of both customer and staff focus, which creates an enjoyable work environment. They have an open door policy that allows for great communication. Keep up the good work.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Worst company/management I have ever seen.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Funeral Director/Embalmer  in  Jackson, MS
    Current Employee - Funeral Director/Embalmer in Jackson, MS

    I have been working at Service Corporation International full-time for more than 5 years

    Pros

    Being able to help families in their time of need. The work itself is very rewarding. I didn't expect to get such a feeling of accomplishment from helping others.

    Cons

    Where do I start....A close relative of mine worked for this particular funeral home before the sold out to a corporation, so I grew up hearing them talk about how good of a place this used to be. When I first started with the company, I was truly excited to come to a place that had a reputation like this place did. Within six months to one year, I was no longer excited. Management only cares about numbers and making their bonuses. There is little to no room for advancement with this company. I have been here for over five years and have not received one raise. Most of my co-workers have not had raises in over 7 years. Since coming to work here, 27 employees have been terminated or transferred out of our market and 24 of those positions have not been filled. My work load has increased five fold and I work so much I can't get a second job without fear of losing this one. I depend heavily on my overtime pay, now that is about to be cut out and my pay will not be adjusted so that I won't be out any money. They have raised prices on the families we serve at least 2-3 yearly, on average. SCI (Dignity) doesn't care about the appearance or condition of their facilities. As long as the managers get their bonuses, everything is fine. I have two college degrees and I am paid what I was making 15 years ago at an entry level part-time position. Look elsewhere for employment. I never leave work happy due to the inter office drama that is constantly stirred up by management.

    Advice to ManagementAdvice

    Learn to appreciate your employees. After all, we are the ones that are out earning you your bonuses!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Service Corporation International Photos

Leading In A Funeral
Service Corporation International

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