Service Corporation International

  www.sci-corp.com
  www.sci-corp.com

Service Corporation International Reviews

Updated November 23, 2014
Updated November 23, 2014
186 Reviews
2.2
186 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Service Corporation International President, CEO, and Director Thomas L. Ryan
Thomas L. Ryan
82 Ratings

Review Highlights

Pros
  • Truly focused on serving families at a time of need (in 13 reviews)

  • Helping families pre-arrange their services is a gratifying job (in 16 reviews)


Cons
  • In the field, long hours, holidays have to be covered, a lot of detail which can make for stress (in 10 reviews)

  • I was told the job was a base salary of minimum wage plus commissions (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Shocked at the poor reviews

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Family Service Manager/Sales Manager in Houston, TX
    Current Employee - Family Service Manager/Sales Manager in Houston, TX

    I have been working at Service Corporation International full-time (more than an year)

    Pros

    Great management starting from the top down in my division (Hispana). They not only care about servicing the family before, during and after the services but do it with dignity, honesty and respect. I've been in this industry for over 20 years and wish I would have been with them the full duration.

    The other members of management staff, Office Manager, Location Manager, Grounds Superintendent and General Manger are all wonderful individuals that have been with the company for many years. We also have the most caring and experienced Market Director to make it all possible. I'm proud to be part of such a great team. I believe our division and location to be one of SCI's top!

    Cons

    The only con I can think of off hand is that I wish the 401k contribution from the company was a little higher. They match up to 2.25% but I guess I should be thankful they even have 401k because a lot of companies don't.

    Since I manage the Family Service Department I found it disturbing and sad when I read the negative reviews. It sounds like the different divisions are run differently because the division I'm in would never accept the behavior I've read about.

    Now it is true that the pay may be low for some individuals working in the family service department. They pay on performance and if you are a low producer you may not earn much more than minimum wage however, high producers can earn $100k, $150k, $200k and higher. You get out what you put into it. If you treat the families you service like they are your own family you can be very successful in this position.

    Advice to ManagementAdvice

    Keep doing what you are doing Hispana Division of SCI

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Admjn Asst iii

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant III in Houston, TX
    Former Employee - Administrative Assistant III in Houston, TX

    I worked at Service Corporation International full-time (more than an year)

    Pros

    friendly co-workers in corporate office and everyone is willing to help when you have questions.

    Cons

    tolerate poor work habits and complete lack of a training program for incoming people in sales department

    Advice to ManagementAdvice

    Require a new hire training for all roles in all departments

    No opinion of CEO
  3.  

    Great comany to work. Solid, modern and explanding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources in Miami, FL
    Current Employee - Human Resources in Miami, FL

    I have been working at Service Corporation International full-time (less than an year)

    Pros

    Solid company
    Best in the industry

    Cons

    Did not find one yet.

    Advice to ManagementAdvice

    They are doing things in the right way.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    Good company, greedy priorities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Family Service Counselor in Lynnwood, WA
    Former Employee - Family Service Counselor in Lynnwood, WA

    I worked at Service Corporation International full-time (more than 3 years)

    Pros

    Worked as family service counselor, meeting with families when loss of loved ones. Very gratifying knowing I could make a most difficult time a little easier.

    Cons

    Company became more sales focused than service focused. "Get 'em while they're down" not good approach

    Advice to ManagementAdvice

    Consider how you would like to be treated at the time of loss of your loved one. Would you want a hard sell approach?? Think not!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 4 people found this helpful  

    Could have been a career!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrator in Oakland, CA
    Former Employee - Administrator in Oakland, CA

    I worked at Service Corporation International part-time (more than 3 years)

    Pros

    Great co-workers, flexible, office culture

    Cons

    Greedy, no benefits, no healthcare

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 5 people found this helpful  

    Don't waste your time

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Service Corporation International

    Pros

    Making a difference in someone's life at one of the most stressful times in their life. Gaining skills in compassion, empathy and nurturing. Employees continually provided service that went above what was required.

    Cons

    Company employs a large amount of part timers with very little pay and benefits. There is always a deadline to meet and there is no additional compensation for working nights and weekends.

    Advice to ManagementAdvice

    Stop focusing on short term profits. Your employees really do care and so should you. Do the right thing by them.

  8. 1 person found this helpful  

    Not a place to work if you actually care about people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Licensed Funeral Director/Embalmer in Albion, MI
    Former Employee - Licensed Funeral Director/Embalmer in Albion, MI

    I worked at Service Corporation International full-time (less than an year)

    Pros

    Large company, many resources, 401K, schedule kept you close to 40 hours and you actually got your days/weekends off.

    Cons

    The company is too big, inept management, sales based on profit only--not what is in the best interest of the family. Unprofessional conduct (including illegal activity and unethical behavior) ever-present and allowed by location manager.

    Advice to ManagementAdvice

    Managers should be licensed funeral directors.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Unfair and under paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Removel Tech in Puyallup, WA
    Current Employee - Removel Tech in Puyallup, WA

    I have been working at Service Corporation International part-time (more than an year)

    Pros

    There are none and it sucks to work for sci

    Cons

    The company cares more about sales and rates and bottom lines it never talks about how we treat the familys theres no way to move in ranks plus the pay is the worst and every thing is over controled by the corpreit

    Advice to ManagementAdvice

    Pay the employees more and and help out the people you hire they never truly helped me when I ran into issues I had to take every thing to mangemet

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Family Service Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Service Corporation International

    Pros

    Flexible hours. Very performance driven. Good working environment. Mostly phone work which I dont mind. You honestly can help people and get them through a very difficult situation or help them prepare for it in advance.

    Cons

    Poor training, very old leads, current leads are fed to associates who work on a commission only basis and the majority of your business will be self developed and involve extensive cold calling. Very high pressure sales environment after your first three months. I know I already mentioned this, but TRAINING. I was left to basically beg my coworkers for information coming into the industry without any background.

    Advice to ManagementAdvice

    Make use of the markets corporate training program instead of throwing associates to the wolves.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 5 people found this helpful  

    You get the work, they get everything else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at Service Corporation International full-time (less than an year)

    Pros

    Good/numerous company gatherings, decent wage

    Cons

    1) Only managers and up qualify for bonuses
    2) VERY expensive/bad benefits - $150+ every 2 weeks for myself, now I pay $95 per month for both my spouse and myself
    3) Below average 401k plan/matching - I appreciated the fact that they even offered one, but only getting a 3% match (and having to put in 6% to get it), expensive investment options, and a long vesting period put it below average
    4) Honestly, I can't speak for everyone, but they showed absolutely no care or concern for the people in my department....read below

    After being told by numerous people that this was not a good company to work for, and reading reviews, I was desperate enough to take the chance. I quickly learned everyone else was correct, and regreted my decision within the first month or so. I found out my department originally consisted of 4 people, so although the work/hours weren't great, they weren't terrible either, or so I was told. When I learned that 3 of the 4 people in my department had quit within a 6 month time frame, I couldn't believe it.

    After I was there a couple of weeks learning the ropes, things went downhill. I was regularly working 50-60+ hours. This isn't too surprising because in my field there are times that it is expected, just not all the time. After a few months, I began to get fed up and it began causing problems at home because I was always working. We had a temp that had come in a couple of times (a month or so at a time) to help with some things on the side. After getting bogged down, I asked when she would be coming back, and was told she wouldn't. Keep in mind there are now 2 of us doing the work of 4. I was also told there would be no new hires. At this time I began looking for something else.

    So after a period of working 65-70 hours (this was one of those expected times, but usually it's 55-60 hours max), I knew I couldn't continue like this. After a VERY rude email was sent to the 2 of us still there, I began to write my resignation letter. I would have expected this email to show appreciation for all of our hard work and hours we had put in. Nope, instead we were told that the manager would no longer be handling some things, and the responsibility was now ours. It definitely could have been worded better. I responded and proceeded to copy my bosses bosses boss (I forget her title).

    My coworker and I went to the head of the department to tell him we were fed up, tired of being treated this way, and expected things to change. He sided with our manager, and the best he could give us was that he would talk to him.

    I took my resignation letter my bosses bosses boss, sat and talked with her about the situation for nearly an hour, and after being asked what it would take for me to stay, I told her there was nothing they could do and no amount of money could keep me there. She was very respectful, appreciated me bringing this to her attention, and promised changes would be made. I told her I was very happy to hear that....for my coworkers sake. I didn't want to see her suffer any longer.

    My exite interview lasted nearly 2 hours. I explained everything that had happened and told her that my boss was a very knowledgable person, but a terrible manager.

    After leaving, a coworker I kept in touch with told me they had brought in 3 contractor's to take my place, and catch up on everything. I'm sure you're aware that contractors are VERY expensive. I would assume they were having to pay them at least twice of what they were paying me. After a few months I got another update.....nobody had come in to interview for the position(s). Not long after that, my coworker quit as well.

    I hope a lesson was learned from all of this, but I'm not holding my breath. I definitely learned one.....when numerous people tell you the company is not a good one, they're probably right. Not to mention a very low rating on here.

    My opinion....avoid this company at all costs. Thanks for reading my novel.

    Advice to ManagementAdvice

    Do what 90% of other companies do....show appreciation, offer decent benefits, be sure your employees have a work/life balance, listen to your employees, and stop cutting the bottom line just to pay and reward the higher ups that much more. Pass this on to others.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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