Service Corporation International
2.3 of 5 131 reviews
www.sci-corp.com Houston, TX 5000+ Employees

Service Corporation International Reviews

Updated Jul 7, 2014
All Employees Current Employees Only

2.3 131 reviews

                             

39% Approve of the CEO

Service Corporation International President, CEO, and Director Thomas L. Ryan

Thomas L. Ryan

(70 ratings)

23% of employees recommend this company to a friend
131 Employee Reviews
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Review Highlights

Pros:
  • "Assisting families in a time of need"
    in 9 reviews
  • "Love working with families and helping them in their time of need"
    in 6 reviews
Cons:
  • "We burn through a lot of talented sales people because there is no structured 6-8 week training program"
    in 8 reviews
  • "Mid Management Lies to Upper Management and They Drink the KoolAid"
    in 8 reviews
  • Show more review highlights

Reviews

     

    good people, bad management

    Anonymous Employee (Former Employee)

    Prosgood pay, good benefits, good opprotunuity

    Conslack of training from management, management wanting to make sales presentations at first meetings with at need families.

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    Manager Corporate Relations

    Manager (Former Employee)
    Houston, TX

    ProsGreat people to work with and leadership is very supportive and compassionate.

    ConsSometimes difficult working in the death care industry.

    Advice to Senior ManagementKeep up the good work!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    not much support for sales.

    Family Service Counselor (Current Employee)

    Proshelping folks through the most difficult day of their lives is rewarding. Setting folks up with their pre arrangements and giving them peace of mind is also rewarding, and a lot less stressful.

    Consvery dissorganized, everything is way more difficult than it should be, and the commission structure is different on everthing, makes reading your commission report very difficult, you always make less money than you thought you had coming, what happened to the kiss method??? too many family members in management, this is a HUGE co., makes BIG money, unfortunately no one but upper management sees the big bucks.

    Advice to Senior Managementfocus, support and compensate your employees more, simplify. Promote folks who deserve the promotion, not because theyre a family member.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    The guys at the top don't care..

    Family Service Counselor (Former Employee)

    ProsIt will make you grateful to work anywhere else.

    ConsNo support, no communication, no money. Horrible experience,,...huge pressure to perform without any help from management.... no marketing, advertising... nothing ... they don't care about anything but the bottom line..

    Advice to Senior ManagementCare more about your clients and employees and less about the enormous amount of money you are making and spending and wasting on nonsense. It's sickening that a company in the death services business can be so callous and uncaring about the living.

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Getting sales and working here is like rolling a huge rock uphill everyday. It never gets easier.

    Family Service Counselor (Current Employee)

    ProsYou get to help people at one of the most difficult times of their lives.

    ConsThe only way they know to get contacts is to make more phone calls. With 90% of people on the do not call list. You end up calling the same people over and over. They want to go paperless but most of the managers are technologically illiterate. HMIS system is buggy and lacks capacity. ALAS lead system is slow, outdated and unresponsive. Huge turnover of help. In 2013 more people left the company than were hired. Expect to earn minimum wage for at least 6 months until you fully understand the job. Company would rather gives cars, trips, and rings than pay a living wage. Though managers who meet quota do very well.

    Advice to Senior ManagementFix your computer systems, Pay the counselors more, Advertise

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Wouldn't Recommend

    Anonymous Employee (Current Employee)

    Proswork with families , lots of learning

    Consno pay for hard work

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    3 people found this helpful  

    No opportunity for upward mobility

    Senior Financial Analyst (Current Employee)
    Houston, TX

    ProsInteresting industry, there is always something new to learn and work on. Stable industry.

    ConsCulture and politics, high expectations for salaries given. Turnover has been very high in my short time with the company.

    Advice to Senior ManagementAverage salaries will have to be brought up to market standards to retain good talent.

    No, I would not recommend this company to a friend

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    Recently acquired, so not a lot of time with the company yet, but so far, so good.

    Anonymous Employee (Current Employee)

    ProsWe were recently acquired by SCI. Change is always a little intimidating, but the folks we dealt with during the transition period have been very professional, friendly, and honestly desiring to make us feel welcome and have the transition process go as smoothly as possible. Company has a nice benefits package and generous 401(k) plan.

    ConsSales personnel have been very confused by the complicated compensation structure.

    Advice to Senior ManagementI hope when we make suggestions, management takes them into account in their decision-making processes.

    Yes, I would recommend this company to a friend

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    Sink or Swim

    Anonymous Employee (Former Employee)

    ProsBenefits are great and they offer more to the consumer than any other funeral/cremation provider in the country.

    ConsWe are the most expensive provider in the market place so you must focus on selling the benefits that other providers don't have and never will have. Our training lacks structure and support. We burn through a lot of talented sales people because there is no structured 6-8 week training program.

    Advice to Senior ManagementCreate a structured training program and you'll develop a higher retention rate among the sales teams.

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    Would I go back?

    Sales Manager (Former Employee)
    Jacksonville, FL

    ProsOpportunity to make a great amount of money.

    ConsMany locations have cut administrative support staffing to the bone. Many members of operations management such as GMs are just embalmers/funeral directors that don't know how to support sales nanagers. I find that the company wants to harvest as much revenues without investment. 3 months of not reaching quota will get you fired. Usually. Some don't.

    Advice to Senior ManagementDon't be so political, and disconnected. Because you require 30 hours of conference calls a month, you disconnect on many locations when it comes to real support.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Service Corporation International reviews and ratings — including employee satisfaction and approval rating for Service Corporation International CEO Thomas L. Ryan. All 131 reviews posted anonymously by Service Corporation International employees.