Service Corporation International

  www.sci-corp.com
  www.sci-corp.com

Service Corporation International Reviews

Updated October 19, 2014
Updated October 19, 2014
178 Reviews
2.2
178 Reviews
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Service Corporation International President, CEO, and Director Thomas L. Ryan
Thomas L. Ryan
79 Ratings

Review Highlights

Pros
  • Truly focused on serving families at a time of need (in 13 reviews)

  • Helping families pre-arrange their services is a gratifying job (in 16 reviews)


Cons
  • In the field, long hours, holidays have to be covered, a lot of detail which can make for stress (in 10 reviews)

  • I was told the job was a base salary of minimum wage plus commissions (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Could have been a career!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrator in Oakland, CA
    Former Employee - Administrator in Oakland, CA

    I worked at Service Corporation International part-time (more than 3 years)

    Pros

    Great co-workers, flexible, office culture

    Cons

    Greedy, no benefits, no healthcare

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Don't waste your time

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Service Corporation International

    Pros

    Making a difference in someone's life at one of the most stressful times in their life. Gaining skills in compassion, empathy and nurturing. Employees continually provided service that went above what was required.

    Cons

    Company employs a large amount of part timers with very little pay and benefits. There is always a deadline to meet and there is no additional compensation for working nights and weekends.

    Advice to ManagementAdvice

    Stop focusing on short term profits. Your employees really do care and so should you. Do the right thing by them.

  3.  

    Very poor management and lousy pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant in Peoria, IL
    Former Employee - Administrative Assistant in Peoria, IL

    I worked at Service Corporation International part-time (less than an year)

    Pros

    Loved working with the families, directors and other Admins.

    Cons

    Impossible expectations, little training or support. Only recognized for errors, never for good work. Very low pay scale for work required. Passive Aggressive style of management.

    Advice to ManagementAdvice

    Start appreciating quality employees by recognizing the good things they do and achievements they make. Make the salary more competitive for part-timers since you're not paying out any benefits you can afford to pay more to the staff. Set-up an anonymous review for supervisors by employees. I think you'd be very surprised by what you'd learn.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    Huge turnover at the entry level position for Family Service Advisors.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Family Service Counselor in Seattle, WA
    Former Employee - Family Service Counselor in Seattle, WA

    I worked at Service Corporation International full-time (more than 3 years)

    Pros

    Some good training depending on the location. There is the potential to make very good money but very long hours to do so. The service they provide is necessary and very noble but also heartwrenching at times.

    Cons

    Huge turnover at all levels in the sales division, and the company just doesn't care. If your in operations, maybe not so bad.

    Advice to ManagementAdvice

    They are beyond help. Still very much an "old boys network".

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Good Place To Get Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Administrative
    Current Employee - Administrative

    I have been working at Service Corporation International full-time

    Pros

    Generally work with nice people.

    Cons

    No room for growth
    VERY poor pay for the amount of work expected of you.

    Advice to ManagementAdvice

    When you have productive, ambitious employees make sure there's a path for them to advance.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Cares deeply about customers, but could be better to employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Family Service Counselor in Houston, TX
    Current Employee - Family Service Counselor in Houston, TX

    I have been working at Service Corporation International full-time (less than an year)

    Pros

    It feels good to work at a company where the brand DignityMemorial is more than just words. Families that come in to get funeral and cemetery services for loved ones are treated with respect. The company does expect employees to go the extra mile and the families we serve are always thankful for that. It is emotionally rewarding to help make the worst day of someone's life a little less painful. And when the families thank you for your help, it feels like you have done something important and meaningful.

    Cons

    If you work at a combo location (cemetery and funeral home) you are expected to work many holidays and often on weekends. Although the opening hours are from 8 - 6, it's easy to get stuck there after hours. Also, if you are working in any sales capacity, you are expected to drive out to people's homes after hours without compensation for your gas. You also are expected to give out your cell phone number and answer clients whenever they call. For all this effort, you can make a decent living, but it is much more challenging than it seams at first. If you are in Family Service, there is a great deal of customer service work that must be performed without compensation. The company see this as opportunities for you to get referrals or sell more to that family, but sometimes that just isn't possible.

    Advice to ManagementAdvice

    Re-think some of the tasks of Family Service Counselors. There are some things that could be done by a sales assistant or customer service person. Then they could pass leads on to sales if they uncover opportunities during the customer service event. Also, rotate out the holidays a bit better. Be sure and set the expectations with your new hires. I was told I would work one Saturday a month and occasionally a holiday or Sunday. During my six months at the company, I was generally expected to work four weekend days a month and every holiday except for Father's Day. By setting the expectations better, you may be able to get people who actually have a lifestyle that can accommodate your needs.

  8.  

    Tough company to start with. Straight commission. Comp package is difficult to figure out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Kansas City, MO
    Current Employee - Sales Representative in Kansas City, MO

    I have been working at Service Corporation International full-time (more than an year)

    Pros

    I liked the people. They have a decent comp. plan.

    Cons

    I felt I was pushing a rock up hill. Management only cared about how much was sold. Made up how many appointments were made so he looked good. Also made us work 7 days a week. Long hours.

    Advice to ManagementAdvice

    Care about people not just the bottom dollar. Consider a base salary. Invest in your people and they will invest in you!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Boys club

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Funeral Director in Tampa, FL
    Current Employee - Funeral Director in Tampa, FL

    I have been working at Service Corporation International full-time (more than 10 years)

    Pros

    4 weeks vacation and 10 personal days a year. Some management gets company cars. It really depends in who you are though.

    Cons

    Boys club. No retirement benefits except 401 k. They'd rather you have a degree in hospitality than funeral services.

    Advice to ManagementAdvice

    Promote from within. I see lots of people getting promoted and moved into management that have no business being there. They have huge problems and then promote them even further or move them to another location rather than demoting them. Life is easier if your a problem child.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Contract to Hire, but still contract despite good performance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tax Department in Houston, TX
    Current Employee - Tax Department in Houston, TX

    I have been working at Service Corporation International full-time (more than an year)

    Pros

    Laid back atmosphere. Pay isn't bad.

    Cons

    No set Hire date, and been in limbo for a year now...

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 4 people found this helpful  

    Former employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Funeral Director in Dallas, TX
    Current Employee - Funeral Director in Dallas, TX

    I have been working at Service Corporation International full-time (more than 10 years)

    Pros

    None that I can think off. Rate of burn out very high.

    Cons

    Trying to have a family life. Not possible. Divorced while
    working for this company and the reason was worked all the time.

    Advice to ManagementAdvice

    Consider the golden rule. Stop being so money driven a nd start thinking about the way people are treated.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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