Service Experts Reviews

Updated June 19, 2015
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2.5
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Michael J. Blatz
7 Ratings

20 Employee Reviews

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  1. Hvac technician/entry level

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Service Experts

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Location is very convenient and safe

    Cons

    Schedule might be hectic and long


  2. A company that the customers don't feel comfortable with when the name is even mentioned.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Technician in West Chester, PA
    Former Employee - Service Technician in West Chester, PA

    I worked at Service Experts full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    A large company with many branches through out the United States making relocation an easier consideration if the need ever comes up.

    Cons

    Any questions or decisions that can't be made by branch management must go through the process of getting appropriate corporate responses which at that point could take a very long time to even be acknowledged and actual actions taken are even more lengthy. Customers have issues with response to concerns and take it out on technicians as a result.

    Advice to Management

    Be straight with employees about concerns or promises to gain more trust instead of dragging out or fast talking in regards to the issues. Employees do talk to each other about answers they receive independently and can tell when they are getting the run around but worst case is not getting the same response twice which will show dishonesty and destroy any trust in the future while making past situations become questionable and debatable.


  3. Good summer job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO

    I worked at Service Experts

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great coworkers, Decent pay, Good management

    Cons

    Didn't get many hours to work

    Advice to Management

    None


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  5. Decent company, management cares to an extent, but better compensation is needed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Tech
    Former Employee - Service Tech

    I worked at Service Experts full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    They trained us well on both the technical skills and sales part of the job. However, they tend to focus more on the sales which after

    Cons

    All about the selling numbers. Management will question decisions on what you pushed to be sold. On-call schedule was pretty ridiculous (3 days a week) , although we were short staffed for a short period then it got better. Compensation for being on-call really needs improvement.

    Advice to Management

    The pay was slightly less here than my other HVAC jobs and the on-call schedule was definitely more hectic. Advice would be to have better pay and a steady on-call schedule.


  6. Good benefits but not a great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO

    I worked at Service Experts full-time

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    This is a subsidiary of Lennox so benefits are good and way less expensive then with smaller companies.

    Cons

    The office politics is that of a large company and it really shows when making money comes before taking care of the employees. I worked in the Denver accounting office and often felt like we weren't really part of the company.

    Advice to Management

    When you see high turnover there's something wrong and you can't fix it with programs like an employee of the month you have to find the real problem.


  7. No respect for Employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Schenectady, NY
    Former Employee - General Manager in Schenectady, NY

    I worked at Service Experts full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent pay, good training, desperate to retain people

    Cons

    No respect for employees, no respect for families.

    Advice to Management

    Value your employees not just by words, but by action.


  8. Two-faced.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial Sales
    Former Employee - Commercial Sales

    I worked at Service Experts full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Thought and thought...I got nothing.

    Cons

    So numerous. Company was bought back in April 2013 by aging Dallas businessman (former Lennox upper management) and Investment firm. The company had lost over 100M last quarter of 2012. The sole mission is to get all back in black and attractive on paper for a flip. No investment in employees or equipment, or any expenditures of needed upgrades. Lots of Senior demotions and streamlining with rotten morale, scarce found competent support, and a nervous, scared, ruthless culture that dangles fictional carrots of meaningless promises not even ashamed to be the revolving door culture that they are.

    Advice to Management

    The good news is that all the great talent that has been chased off have formed their own companies or are working with great competitors. There will be ample places for them to try to apply for employment once the owner(s) are done with their vision. Just please don't knock on my door.


  9. corporate HVAC?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Atlanta, GA
    Former Employee - Supervisor in Atlanta, GA

    I worked at Service Experts full-time (More than 10 years)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    If you're looking for a place to scrape by on paycheck to paycheck this is a great place to be! Low hours, Low pay, Low input.

    Cons

    The NYSE (stock prices) controls the attitude of upper Mtg>which trickles down to the customer service level and on to the customers.
    Service Experts has given away (to EXPERT SERVICE companies) millions of dollars in revenue annually the companies who have the ability to control themselves vs being controlled by stock holders. Thus, Low hours,Low pay & input.

    Advice to Management

    After 18 years at the same company I was forced to leave due to the Corporate way of thinking that affected my hours to the point that I was promised things will get better. Well after three years of continued loyalty I finally lost my home. BUT the stock prices were not falling as fast as the loss customers and employees.
    If Your Team would let the employees take care of the Customer, (who know what service is) then thousands of employees would still be there to service tens of thousands lost customers.
    Go back to the drawing board and look at the original plan. Try looking at the Jackie Rainwater role-out that made SERVICE EXPERTS great.


  10. Just like riding a roller coaster. Up and down.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Salesman in Wheeling, IL
    Former Employee - Salesman in Wheeling, IL

    I worked at Service Experts full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The people who you will work with are typically great people (except management). You will get very close to each other, in some cases knowing as much about their families as they will of yours. Great moral support because of that.

    Cons

    No loyalty to long time employees or long time customers. They treat all customers one way: with dollar signs pinned to their forehead. Would rather just sell a new system no matter what the age of the equipment rather than do what is right for the customer. New management has no reality of how big of a mess this company is in, and refuses to tell the truth to the employees of how truly bad it is. Upper management believes that hiring new people who have no back round in HVAC is the way to do business, especially in management roles.

    Advice to Management

    Get your heads out of the clouds, come back to reality and do what is right for the employees and your customers. They are the ones who help keep your jobs.


  11. Ok company to work for but cut throat--

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Tech
    Current Employee - Service Tech

    I have been working at Service Experts full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Decent pay, commissions to sell indoor air quality products and furnaces and air conditioners, some room for advancement, they do a good job with raises when you do good work, benefits are competitive

    Cons

    Cut throat for employees and customers, to pushy about quotas when your a technician, not a salesmen, to much red tape, nothing is ever good enough, not a lot of free time with being on call and running maintenance calls until late, unethical sales tactics

    Advice to Management

    Care about your employees more and it will show when the employees are dealing with the customers, making the company look good, just sayin



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