Service Management Group

  www.smg.com
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Service Management Group Reviews

Updated July 13, 2014
Updated July 13, 2014
29 Reviews

3.6
29 Reviews
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Service Management Group President & CEO Andy Fromm
Andy Fromm
12 Ratings

Employee Reviews

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  1.  

    Great company on the rise that takes more steps forward than steps back.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Kansas City, MO
    Current Employee - Project Manager in Kansas City, MO

    Pros

    Smart people. Company has generally competitive mentality yet teams are supportive. There is also a lot of positive energy and great forward momentum. Allows dogs in the office. Summer Friday hours. Projects allow you to work with great variety of interesting people and businesses. Change is a constant and occurs often.

    Cons

    Learning curve is high. Projects and opportunities can be decided by luck of the draw and immediate supervisor. The hours can be long and projects can be stressful. Change is a constant and occurs often.

    Advice to ManagementAdvice

    Staff development and work/life balance are largest areas of opportunity. Some employees appear left with excessive workload and too little advancement. Once burnout sets in with those employees, there is little chance that the trust and relationship can recover. The employees make the company. Investing in them is an investment in the future success of the company.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Project Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Analyst  in  Kansas City, MO
    Current Employee - Project Analyst in Kansas City, MO

    Pros

    Great people to work with and company has fun benefits like Summer lunches and Corporate Challenge involvement

    Cons

    Work expectation is high and salary range is low. Company has grown a lot and it is getting harder and harder to get things changed. Job satisfaction is at an all time low

    Advice to ManagementAdvice

    Listen to your employees. They are over worked and under paid.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Project manager

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great culture, very casual, recognition.
    Very dynamic and rapidly growing company. If you like challenges, this is a great place to work at.

    Cons

    Work and life balance is somewhat off here. You are obligated to work at off hours. Higher turnover makes the people that stay work more.

    No opinion of CEO
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  5.  

    Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  Kansas City, MO
    Former Employee - Project Manager in Kansas City, MO

    Pros

    Great culture, including "dog days", summer hours, and special work times for holidays. Great place for younger people in their career.

    Cons

    Job is repetitive; work at least 50 hours a week mentality (a marketing agency model). Not as much opportunity or respect for older employees. Cliques do develop.

    Advice to ManagementAdvice

    work on salaries while maintaining the great cultural experiences.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great Job, Opportunity for Growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    - Flexibility in the workplace
    - High energy, intelligent coworkers
    - Pushed to create insights that benefit the bottom line for clients
    - Upper Management takes time to get to know lower level employees
    - Great team atmosphere
    - If you are willing to work hard and show initiative, they will reward you

    Cons

    - Reorganization that leads to confusion and, seemingly, frustration from clients
    - Pay is subpar but made up for with workplace benefits
    - Long hours are common during a project launch or presentation preparation

    Advice to ManagementAdvice

    - Better delegate tasks to motivate low level employees
    - Strive to keep teams together as much as possible

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Fantastic Bosses, Less Than Favorable Work/Life Balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Kansas City, MO
    Current Employee - Project Manager in Kansas City, MO

    Pros

    -I work with some of the most dedicated, intelligent people I've ever met. I genuinely feel that my superiors care for me and my career. Even the CEO seems to care for his employees.

    -Number of perks. Including privileged time off, casual dress code, HHs, free food and gym.

    -Location is pretty fun!

    -HR seems to genuinely care for the employees. I saw this was a common complaint, and I'm not sure why...

    -I've never been bored here.

    Cons

    -Frequent reorganization, which causes stress on the client and then on to those in Client Services.

    -Apparent rift between Operations and Client Services. I feel like this has gotten better, but this still seems to cause a hindrance in productivity. The level of accountability isn't very transparent either way.

    -Lower level employees are expected to be incredibly flexible, which includes:
    --Working on the weekends
    --Working during vacation
    --Working 55+ hours a week

    -Lack of resources. When someone quits, which happens often, it will take several months before the position is back filled with a trained employee.

    Advice to ManagementAdvice

    There is a great culture, and there are great people. Work towards investing in efficiencies, and attracting/keeping talent that will stay.

    Positive Outlook
    Approves of CEO
  8.  

    Great company, growing quickly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great culture and wonderful people. The work adds real value to our clients and managers seek to provide growth opportunities to employees. Innovative, constantly growing and adding new clients, and striving to provide the best possible services and products to our client partners.

    Cons

    Sometimes select managers based on tenure and personal performance in prior roles, rather than selecting folks who are interested in and adept at managing. Some are truly great managers but not all, and they should provide opportunities to grow careers for folks who can't or don't want to manage others.

    Advice to ManagementAdvice

    Managerial training to first time managers.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    I was very hopeful about this job -- Very unhappy!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Kansas City, MO
    Current Employee - Anonymous Employee in Kansas City, MO

    Pros

    --Fun work environment
    --Coworkers often look out for you
    --Gifts, Lunches, Dogs on Fridays, Free Concert Tickets, etc.
    --Large emphasis on KC Coorporate Challenge
    --SMG looks fantastic from a business stand point, maintaining current clients and expanding the client base monthly

    Cons

    --Many employees 'lower' on the totem pole are completely overworked and not compensated, the work/life balance is terrible
    --Communication is the worst I have ever seen (HR in particular-very gossip oriented)
    --If you want to be around awesome people, you will get that here for sure, but there are those that try to fall in to the 'laid back' category and end up just being high strung and very passive aggressive
    --Too much training on how to be healthier/ a more effective worker / how to be involved at SMG and not enough training on the actual day to day job

    Advice to ManagementAdvice

    I cannot speak for all Management, but my boss is unorganized, unresponsive, and unapproachable.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    SMG has an amazing culture with an open and relaxed environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Kansas City, MO
    Current Employee - Director in Kansas City, MO

    Pros

    Culture, Autonomy, Casual work environment, Growth, Opportunity, Community support

    Cons

    Internal Measurement & Accountability, contributions are valued/recognized most for client facing roles

    Advice to ManagementAdvice

    Leverage succession planning and prioritize development of future leaders higher.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Work Hard & They Will Treat You Well!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager
    Current Employee - Senior Project Manager

    Pros

    -Laidback atmosphere (wear jeans to work - bring dogs to work)
    -Great people
    -Wonderful opportunities - In client services, you get the opportunity to meet and present C-Level executives to some of the biggest retail and restaurant brands in the world
    -Management recognizes great performance - It is a busy place but if you excel at your job, they will reward you
    -Flexible schedule when needed
    -Great balance of numbers, people and technology (in client services)

    Cons

    - Most people are great, but there is a bit of a "martyr" attitude in some instances. We are client-serving company and it is difficult to act that way when the sole focus is not around the clients.You will do well if you think of the clients first.
    - Your clients drive your job satisfaction, so if you are on an especially demanding client, this will effect your job satisfaction. Sr management does not always have the time to support you due to demanding travel schedules.
    -Career progression is not clear, but this is mostly because we are a smaller company - more circumstance than anything.

    Advice to ManagementAdvice

    Provide more guidance on role expectations to help those wanting to be promoted. I agree with previous statements about promoting for circumstance, not always talent. Also, keep the reorgs to a minimum - a reorg 1/year is demanding on clients and your employees.

    Recommends
    Neutral Outlook
    Approves of CEO

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