Service Partners
2.8 of 5 5 reviews
www.service-partners.com Glen Allen, VA 500 to 999 Employees

Service Partners Reviews

All Employees Current Employees Only

2.8 5 reviews

                             

100% Approve of the CEO

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Mark Moore

(2 ratings)

50% of employees recommend this company to a friend
5 Employee Reviews
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    Service Partners - Long hours, little gratitude, & little to no communication

    Anonymous Employee (Current Employee)

    ProsI've been with Service Partners for more than 10 years. If it weren't for my co-workers and my relationships with suppliers and customers I would have been gone. At one time, this was a great company to work for. Now, not so much. For the people at the branch level and at the corporate office who actually do the work, out side of Management, these are where the relationships are built that last a life-time.

    ConsCorporate Management does not listen to their employees, they do not involve them in decisions of procedure changes when the fact is it is the employees who make things happen and who actually know the in-depth processes and how any change will affect other procedures or outcomes. Management does not communicate with employees as if they are part of the team, they tend to belittle them. You work long hours, sacrafice lots of personal time and enjoyment with little or no recognition or reward for your work. Long time employees are not recognized any differently than a new employee who has just begun with the company. Pay raises are only given every few years and even those do not equal the cost of living increases.

    Advice to Senior ManagementStop being "bean" counters, stop acting as if you're better than everyone else, and most importantly, if you want everyone to feel part of team, treat them like they are. Communicate instead of keeping everything a secret.

    No, I would not recommend this company to a friend

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    Good company to work for

    Customer Service (Former Employee)

    ProsThe people are the best reason to work for Service Partners. Most employees have long tenure and are dedicated to the overall good of the company. It is a relationship driven business with many loyal customers.

    ConsService Partners is finance/operation heavy with no captain on the sales side of the organization. Due to the economy, many budget slashes have been made resulting in very lean (perhaps too lean) staffing. This has impacted morale at some branch locations.

    Yes, I would recommend this company to a friend

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    Use to be a good company to work for, now all they want to do is thin the herd and get rid of good long term employees

    Anonymous Employee (Former Employee)

    ProsThe people are the best part of this company. The cooperation between most folks is unparalled and results in a good working relationship between the people who get the job done.

    ConsNo career opportunities except for a chosen few, most folks are stuck in their jobs for life, there is no movement of field personnel to corporate and vice versa. Upper Management seems intent on lowering costs to the detriment of the people who do the work. Long hours and hard work mean nothing to senior management. Once you fall out of favor with some executive managers you fall out of the company. Pay raises are non-existent, the feeling from management is that you should be happy to have a job so take what we give you. Pressure from the parent company, Masco, to cover their losses makes life unbearable at times. Management will spend money on monitors and laptops but not their people.

    Advice to Senior ManagementReward long term employees with job security and create opportunties for everyone, not your chosen few.

    – I'm not optimistic about the outlook for this company

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    A very unpleasant place to work

    Anonymous Employee (Former Employee)

    ProsA very large company with many potential positions and locations to move to.

    ConsThe company constantly pressures its employees to do more and more and more to try to squeeze every penny out of every employee, while at the same time constantly degrades and criticizes the same employees for not doing enough or not doing things right when they're already stretched to the breaking point. They don’t respect years of loyalty and hard work, and will through longtime employees out with the trash if they find it to their advantage or if you get cross-wise with someone up high. They seem to find some managers, both high and low, that actually enjoy acting abusive to their employees that they manage (two that I can think of in particular). The managers preach ethics, while at the same time push employees to commit unethical actions. They are hypocrites. Not a good place to work if you want to enjoy what you do, or enjoy your life in general.

    Advice to Senior ManagementAppreciate your good employees more for what they do well and stop trying to make their lives misserable.

    No, I would not recommend this company to a friend

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    Service Partners is a place to work

    Anonymous Employee (Current Employee)

    ProsService Partners lets you do your job! There a very few Micro Managers. If your skills are such that you requite little hands on managing - this is the place to be. Just do your job - throw in some extra effort and everyone is happy.

    ConsSometimes the communication between HQ and the field is lacking. When you need a questioin answered, however, it will be answered in a timely fashion.

    Yes, I would recommend this company to a friend

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