ServiceMagic Reviews

Pros

Plenty of opportunities to stand out and plenty of fun to be had as well. You can do as much as you want, but don't have to kill yourself.

Cons

All the "fun" can be a little distracting at times. Some positions can seem like a bit of a dead end.

Advice to Senior Management

Keep up the fun environment and the good life work balance. It makes ServiceMagic a very desirable place to work.

Pros

if you like talkingon phone it is a great place to work. they will direct you in every way possible.

Cons

You will be told when to do everything, you will be monitored every minute of the day and will not be allowed any free flowing ideas.

Pros

Location was ideal for me

Cons

Questionable business ethics, Contradicting resolutions for customers from leadership team.

Pros

Very flexible between work/life balance
Good people to work with
Very Fun environment
Decent pay if your good
Great Recognition if doing well.

Cons

Managers are picked just like most companies. Not based on performance but more based on popularity with upper management.
Tons of growing pains and change.
Meat grinder - Very high turnover

Advice to Senior Management

Management would be better served to quit hiring Managers and Team Leaders who are less than 25 years of age to manage people that are twice their elder.

Pros

It's a good place to work if you don't want to make much commission and can take the crap from supervisors who think they are qualified managers when they aren't. ServiceMagic is OK until you start struggling and then they want to put you on an action plan right away.

Cons

Reps are responsible for customers who get bad leads and quit the service. This results in a charge back on commission. I think management thinks of every way possible to make sure a rep isn't making more than budget and there is a lot of exceptions and favoritism displayed by management.

Advice to Senior Management

Try to keep the good people you have and pay for performance instead of punishing for something that's out of the rep's control. Go back to doing what you do best (enrolling contractors) instead of forcing people to sell websites and applications.

Pros

Benefits, free soda, 8-5, b2b

Cons

Pressure, old beatup leads, changing commission structure

Pros

Work/Life Balance and Casual atmosphere

Cons

Salary is on the low end

Advice to Senior Management

No comment at this time

Pros

The idea of getting prescreened contractors is a great idea. They are hiring all the time, and if you need a job, chances are you will be hired.

Cons

This is a call center that sells internet advertising. The company says you are a sales consultant, which is not true if it is a numbers game and you have no authority to offer any incentives to the contractor. You are expected to make over 100 calls/day with at least 3 hours of "talk time" everyday. The work atmosphere is set up so no privacy is available to the employee, with rows and rows of 4 ft cubicles. You are expected to hit the company goals, regardless of the market and/or time of year and those goals change on the company's need for cash. The company is only interested in making a quick buck, and once a contractor is brought on board, very little help is available to them. Management will let you work weekends, but will not pay overtime. I have heard in meetings suggestions from management that we not take any breaks or eat lunch at your desk so you can make more calls.

The company is always stating to do the "right thing" however they do not follow through with what they preach. The compensation package changes every 4 to 6 months, along with your sitting arangements. You may get promoted if you are a great "yes" person and do not question management or stick up for anyone. The sales contests they have are juvenile. I have seen everything from musical chairs to a piece of paper saying you did a great job or getting a piece of candy. Bottom line is the company is cheap. They do not care about the health of their employees. They do offer free soda, which does not help the obese people that work there (I would say they have over a 20% diabetes rate). The company is proud that they will give poor employees something from the food bank that they ask other employees to bring in over the holidays. If they paid a decent wage, they wouldn't have to do this.

If you happen to get on the bad side of management, they will fabricate reasons to write you up. It is strictly do as I say, don't question it, and don't talk about it environment. Management has no respect for their employees.

The work itself is boring and stressful. You are told to do things a certain way and given no control as to close the sale.

Advice to Senior Management

One month out of the year, why don't the Directors do the work of the people they are directors of. See if they can meet the goals and expectations that they believe are attainable 30 days in a row. Management is out of touch with what really happens on the floor and the conversations that are with the contractors.

Pros

Entrepreneurial atmostphere, your opportunities at ServiceMagic are only limited by your drive and willingness to do the work. Excellent corporate benefits and training.

Cons

You have to be ready to work with many changes in an .com organization.

Advice to Senior Management

Continue to listen to the people on the floor that keep the lights on, they good ideas to enhance the organization.

Pros

Opportunity to make bonuses is good
Management genuinely cares about employees

Cons

No chances to advance without outside experience. I have been at SM for 5 years and they wouldn't even give me an interview for a manager position even though I have worked in 4 different departments and have never had any performance warnings. Kind of biased if you ask me

Advice to Senior Management

Look around you, your workers can't barely afford new clothes, give price of living raises at least