ServiceMaster Reviews

Updated July 21, 2015
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3.3
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Recommend to a friend
Approve of CEO
ServiceMaster CEO Robert Gillette
Robert Gillette
36 Ratings

Pros
  • Never overworked - work life balance (in 7 reviews)

  • A very laid back atmosphere, not a lot of challenges (in 4 reviews)

Cons
  • Limited paid time off, sometimes long hours (but the bonus structure was nice when (in 6 reviews)

  • Corporate is not well organized and the changing of very senior management doesn't help with stability (in 6 reviews)

More Pros and Cons

137 Employee Reviews

Sort: Popular Rating Date
  1. Recruiter

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter in Memphis, TN
    Current Employee - Recruiter in Memphis, TN

    I have been working at ServiceMaster (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Awesome contract through Randstad. Good pay Fun environment There's no glass ceiling for permanent employees

    Cons

    Contract ending soon because the volume is seasonal.


  2. Great employer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ServiceMaster

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Working at corporate there were great co-workers, the benefits were pretty good, and plenty of challenging but rewarding work to do.

    Cons

    Needed improvements on data, systems, and technology


  3. Helpful (1)

    Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager

    I have been working at ServiceMaster full-time (More than 5 years)

    Pros

    People are passionate about the company

    Cons

    Long commute to and from work


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    ServiceMaster

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ServiceMaster

    Pros

    ServiceMaster Clean is a very nice Employer to work for. They really care about their employees as much as they do their customers.

    Cons

    ServiceMaster Clean is a full service, emergency restoration company, which means that employees are on call 24hrs a day, 7 days a week, 365 days a year.

    Advice to Management

    To continue to listen to all your employees likes and dislikes in order to manta in morale and cut down on turn over.


  6. Marketing Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ServiceMaster

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great work life balance Good compensation

    Cons

    No clear path of career advancement


  7. Revolving door

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Memphis, TN
    Former Employee - Anonymous Employee in Memphis, TN

    I worked at ServiceMaster full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    IF you get a good manager, you might be able to excel.

    Cons

    They will dump people at the slightest sign of any trouble or difficulty.

    Advice to Management

    Think longer term, don't treat employees as disposable.


  8. Collection Assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Paralegal in Memphis, TN
    Former Employee - Paralegal in Memphis, TN

    I worked at ServiceMaster full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work-life balance, good salary, processes in place

    Cons

    Lack of training & growth

    Advice to Management

    More diversity representation on management levels


  9. Helpful (1)

    Okay if you can handle constant drama

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cleaner in Rice Lake, WI
    Current Employee - Cleaner in Rice Lake, WI

    I have been working at ServiceMaster

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Depending on work assignment can be a flexbile schedule; work is usually pretty easy

    Cons

    High amount of drama; very high turnover (13 different people in 3 months); depending on work site, expect a high-conflict boss; cleaning supplies very often run out due to an inability to keep materials stocked; hours tend to be extremely part time (less than 15 hours a week)

    Advice to Management

    Supervisors and leads who habitually cause unnecessary drama, stress, and high turnover should be terminated, not repeatedly slapped on the wrist *particularly, co-workers,etc who ask about federally protected information, like sexual orientation, should not be given a second, third, fourth, fifth, sixth, etc chance* Pay attention to your business reputation: if you're losing more than 10 people in a 3 month period, it usually mean there's an issue with a manager or with the business model


  10. Helpful (1)

    Graphic Design Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Graphic Design Intern in Memphis, TN
    Former Employee - Graphic Design Intern in Memphis, TN

    I worked at ServiceMaster full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I loved my boss at ServiceMaster. I also was given the opportunity to create designs that were used, so I felt like I was really contributing to the team. It was an exciting time to be at ServiceMaster because we were in charge of updating the traditional designs of the company. It offered great pay for an internship. I also got college credit for this internship. The group that worked there was also very friendly and fun to work with.

    Cons

    It was located in the suburbs, which wasn't convenient. It was also a very cooperate environment, although we were allowed to wear jeans twice a week. The design department was understaffed, which made our jobs more stressful.

    Advice to Management

    ServiceMaster doesn't train interns, they only train salary employees. I felt a little out of the loop for the first few weeks that I was there. It was a little disorienting not having a formal introduction to the company although I was able to adapt, and it didn't prohibit me from doing my job.


  11. Helpful (1)

    Changes are needed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Claims Analyst in Memphis, TN
    Former Employee - Insurance Claims Analyst in Memphis, TN

    I worked at ServiceMaster full-time (More than 5 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Good pay for the work.

    Cons

    Many changes in leadership...each with different direction. Management promoted friends; overlooked everyone else.

    Advice to Management

    Read books/take classes on appropriate management. Put the right people in the right positions - not just your friends.



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