ServiceMaster Reviews

Pros

Work life balance
Trust in employee

Cons

Location is not cosmopolitan
Poor school performance

Pros

People try to do what's right and do seem to care about doing a good job. For certain positions, management is flexible with family needs and time-shifting as long as you can get your assignments done.

Cons

Hard to get all that is required done. Internal processes to get stuff done get in the way of getting things done. Staff does not know when next round of layoffs will happen. It seems like SeviveMaster grows and shrinks staff on a whim.

Pros

Good co-workers always there to help one another out.

Cons

Low pay, no overtime paid, be ready to work lots of unpaid overtime. They offer all these bonuses for extra work preformed or sales, then raise goal amounts to unobtainable levels so you don't get paid for what you do. 6am to 7pm is NORMAL hours worked.

Advice to Senior Management

I've seen more customers drop services because management RUSHES employees to get a job done, and having it done right is not important. Unhappy over worked under paid employees = unhappy customers going elsewhere.

Pros

Good company culture. Good people. Leader in the industry. The company knew who they were, what they were and why they were and lived the vision.

Cons

Strong glass ceiling. A good old boys club. hard to get ahead. The company and industry was very gender driven and it was not often that you would see women in leadership roles. Even good, strong, competent women and minorities were often suppressed into gender defined roles.

Advice to Senior Management

The company has a very short-term philosophy and needs to think about the longer bigger picture for success. That includes understanding and accepting ideas and people that are different then the SVM norm to move ahead.

Pros

laid back, easy going job,

Cons

min wage which is good for someone who is retired and just wants something to do, or for someone in high school or just out of school. No benefits and employer doesn't seem to care about employees as employees never get a raise, even the ones who have been there for 10 years. Overall you can't afford to live with this job, so no future. High turnover rate. Lay off during season depending on where you work.

Advice to Senior Management

Employees need to be taken care of, appreciation by giving raises or even benefits help. When I went to management and told them I couldn't pay rent because I was laid off for a month, they told me good luck and that was all.

Pros

Pay was competitive for the Memphis area. Lots of teamwork among many of the employees across functional units. Generally treated employees with respect.

Cons

Several members of senior management very opinionated, formed a quick judgement, and then would not move from that position. No clear direction on the company's intention to grow, maintain, reduce, or outsource support functions like finance and HR to the business units.

Pros

People are friendly and they do a good job of trying to motivate people to work hard and also a responsible company towards ecological causes. Pay is competitive.

Cons

Bueracracy and favoritism ever present. No desire to become a global company in todays ever spreading globalization and a short term focus on profitability based on vested interests in upper management

Advice to Senior Management

Be aware of "dead weights" and place the right skilled people in the right positions for the company to succeed and avoid "clicks" and "empire building" within functions or departments

Pros

Very good Internship program.
Great opportunistic to learn.
Very efficient HR department.

Cons

Weak brand recognition even though the brands under the company are well recognized.

Advice to Senior Management

Work on the brand identity of the company.

Pros

Low key place to work with relatively little stress
Decent pay compared to other jobs in the area
Decent benefit package compared to similar companies

Cons

Company leadership currently in flux
Current management is lacking (but on their way out)
Too much staff overhead means opportunities are there to eliminate positions

Pros

The pay was not the worst for the area, but the difference between the front line associates who really were the face of the company and the people who were implementing silly procedures and then taking them back was almost comical. The situation was even worse at the local levels- people who worked hard to satisfy customers were laid off during slow months, while management worked hard to make sure they personally received their annual bonuses.

Cons

Too many "directors" and "regional managers" all trying to run their own individual companies. A large "boys club" moving the cronies around into new positions to make sure they weren't downsized. Moving the problems around never really solved any of the problems.

Advice to Senior Management

Think back to the original concept- provide a service for a fair price. Stop spending so much money to get new customers with promises that will never be fulfilled.