ServiceMaster Reviews

Updated March 23, 2015
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3.2
120 Reviews
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Approve of CEO
ServiceMaster CEO Robert Gillette
Robert Gillette
27 Ratings

Pros
  • Good people; good work/life balance; good compensation for Memphis (in 7 reviews)

  • Support/ Admin staff & Technicians are good people (in 4 reviews)

Cons
  • long hours / on call hours were required for disaster recovery work) (in 6 reviews)

  • Changes in senior management have occurred that resulted in loss of long term friends (in 6 reviews)

More Pros and Cons

Employee Reviews

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  1. Depends on the Franchisee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Employee in Newark, NJ
    Current Employee - Employee in Newark, NJ

    I have been working at ServiceMaster

    Pros

    No limit to growth with positive attitude. Job title explains what to expect.

    Cons

    If you want to succeed then no family Time and a lot of stress.

    Advice to ManagementAdvice

    To corporate office : they need to ask Franchises about what they need before implementing new guidelines. Upper corporate management are clueless.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. Careful What you wish for...and who you are talking to about it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Leadership in Tigard, OR
    Former Employee - Senior Leadership in Tigard, OR

    I worked at ServiceMaster full-time (more than a year)

    Pros

    The idea of a culture that Values People, makes things easy for their customers and places great emphasis on "Gold Level" players is very refreshing, however it is merely fluff and BS from the CEO who likens himself to a motivational speaker more than a true CEO. The reality is that you are told you are loved, taught to overcome your barriers on their terms and hypnotized or "NLP'd" into conditioning that always favors the vision of the CEO.

    Cons

    Once you are in the "Inner" circle, you quickly understand that the 80 hour weeks are mandatory, the culture is not for you, it is the poster child for which they build recruiting for mid level and frontline employees. They do good things for some of their employees and then parade those employees out for whatever investors or clients that show up. Its all a game. Set up for the CEO to take MASSIVE compensation while denying basic equipment and technology that the front line needs to do their jobs. Cameras everywhere, and they do Spy constantly, so beware of every conversation you have...unless they make a mistake, then somehow those video surveillance tapes mysteriously disappear.
    Also - think twice about joining an organization whose sole goal is to break ties with their namesake brand over the coming year...There is massive chaos in the leadership ranks and this is an extremely "High Risk" venture without proper leadership at the front side. They are motivated by one thing only...$$$$$

    Advice to ManagementAdvice

    To the investors and owners who are still onboard.....Realize that your CEO is not competent to run a smooth and profitable business as demonstrated by the massive compensation he receives, multiple times more than what the company actually profits...he may mean well, but the vision quest to break ties with your franchise brand is placing a massive stress load on every person there, creating chaos and moving as far as possible from a brand that can truly grow within this industry. Remember that the facilities world is small and he is the bow of your ship... pushing a huge wave of destruction in front of him may not be the ultimate best interest of your organization.....Throwing valued employees overboard all the while....The revolving door of people who actually helped and made a difference over the past couple years is extremely disconcerting. Ask a question in defiance of the ego of this man and watch your opportunity burn to the ground. Is that really how you want to build your business? Have you ever heard of a "Stabilizing" year after a massive growth year like last year? Might want to consider it. When you realize you have gone down the wrong road, NOW is the best time to do something about it. "Whooooooooaaaa YES!!"

    Doesn't Recommend
    Negative Outlook
  3. good company but it has become a poor place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ServiceMASTER Business Development Consultant in San Diego, CA
    Current Employee - ServiceMASTER Business Development Consultant in San Diego, CA

    I have been working at ServiceMaster

    Pros

    god people. company car. travel.

    Cons

    little authority and room for advancement

    Advice to ManagementAdvice

    please engage employees. seek the input from employees and franchisees

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5. Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ServiceMaster full-time (more than 8 years)

    Pros

    good benefits and 401K is great match

    Cons

    Leadership in ServiceMaster turns over too much. Constant changing of culture.

    Advice to ManagementAdvice

    Hire the right leadership the first time.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. Management recognizes when you do well at your job and gives you ownership of your category.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Memphis, TN
    Current Employee - Anonymous Employee in Memphis, TN

    I have been working at ServiceMaster full-time (more than 5 years)

    Pros

    Company includes training courses that help with professional development and is also willing to pay for professional training or further education.
    Each business is a leader in its industry which helps with industry recognition
    Do a good job and you will earn more responsibilities
    Company is changing to be more behavior focused, meaning concerned with how you accomplish things not just what you accomplish; I like that they are taking this approach
    CEO is very likable and is engaged with operations.

    Cons

    Highly political at times
    Lots of red tape to get major decisions approved

    Advice to ManagementAdvice

    I like the move toward more behavior focused as it should allow better employee recognition.

    Recommends
    Positive Outlook
    Approves of CEO
  7. Great company, hard work, and end the day with the satisfaction that you helped people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager in Bear Valley, CO
    Former Employee - Operations Manager in Bear Valley, CO

    I worked at ServiceMaster

    Pros

    Great co-workers, Helping people, Learning, Family company

    Cons

    Pay could be more competitive

    Recommends
    Neutral Outlook
    Approves of CEO
  8. It's a job, but I wouldn't consider this place a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Center Associate II in Memphis, TN
    Current Employee - Service Center Associate II in Memphis, TN

    I have been working at ServiceMaster full-time (more than 3 years)

    Pros

    Understanding when it comes to needing time off at a moment's notice; Willing to work with you if you need certain days off by using flex schedules.

    Cons

    Constant upper management/executive change; I've been here for approx 5 years and there have been 3 different CEOs; Not many chances for advancements; Yearly merit increases are typically not enough to cover the annual insurance increases, so you make less and less each year.

    Advice to ManagementAdvice

    Upper management needs to understand that without the low level employees, such as myself, most of the day to day operations wouldn't happen, therefore not bringing money into the company. The prices of everything is going up nationwide, but typically our pay decreases from year to year due to rising insurance costs. A cost of living raise needs to be put into effect.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. Being purchased by an investment company has its effects.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Distribution Manager in Memphis, TN
    Former Employee - Distribution Manager in Memphis, TN

    I worked at ServiceMaster full-time (more than 10 years)

    Pros

    Early on it was a great company to work for. The company was very ethical and provided an excellent working atmosphere. They also provided good benefits and compensation.

    Cons

    The last three years of working here were very tough, especially the last year. The company was purchased by an investment company roughly seven years earlier. The last three years they began positioning the company for either selling or going public along with outsourcing departments. This caused the overall working environment to deteriorate. Many upper management and executives were removed and or replaced, staff were being laid off, budget cuts, facilities being closed and so forth. Ethics were no longer a priority.

    Advice to ManagementAdvice

    It is always better to do the right thing than to compromise your ethics.

    Doesn't Recommend
    Neutral Outlook
  10. Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceMaster full-time (more than 10 years)

    Pros

    New leadership and the company is definitely moving in the right direction.

    Cons

    Lots of changes...but leadership now seems firmly in place and moving in the right direction.

    Advice to ManagementAdvice

    Keep the focus on customers and associates.

    Recommends
    Positive Outlook
    Approves of CEO
  11. Structure needed...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Memphis, TN
    Former Employee - Business Analyst in Memphis, TN

    I worked at ServiceMaster full-time (more than 3 years)

    Pros

    Good company
    Great benefits
    friendly people, depending on which business unit work with

    Cons

    corporate structure is still trying to to find itself
    IT maturity still could use a lot of help

    Advice to ManagementAdvice

    Engaged more into diversity and try to collaborate with some of the companies local to your city. They could possible help in areas such as a CRM program for your customers and clients across all brands and suggest a hardware refresh program to keep the infrastructure up to date without costing as much.

    Recommends
    Neutral Outlook
    Approves of CEO

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