ServiceMaster

  www.servicemaster.com
  www.servicemaster.com

ServiceMaster Reviews

Updated November 12, 2014
Updated November 12, 2014
108 Reviews
3.3
108 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ServiceMaster CEO Robert Gillette
Robert Gillette
18 Ratings

Review Highlights

Pros
  • Good people; good work/life balance; good compensation for Memphis (in 7 reviews)

  • Support/ Admin staff & Technicians are good people (in 4 reviews)


Cons
  • long hours / on call hours were required for disaster recovery work) (in 6 reviews)

  • Changes in senior management have occurred that resulted in loss of long term friends (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company, positive culture, excellent compensation, flexible scheduling with excellent work/life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiter in Memphis, TN
    Current Employee - Recruiter in Memphis, TN

    I have been working at ServiceMaster full-time (less than an year)

    Pros

    Great company, positive culture, excellent compensation, flexible scheduling with excellent work/life balance

    Cons

    Mid level management is often tied up in meetings and traveling and is not easily available for face-to-face interaction (although they do respond by email very quickly), no clear understnading of what my goals are and what managements expectations are for me, I'm just working hard everyday hoping that I am doing it right and at the speed they want me to.

    Advice to ManagementAdvice

    Be more available for actual in-person dialogue with your reports, give people clear understanding of your expectations and performance measures, give feedback with as much truth in it as there are smiles and "good job"s.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Tough work but family work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Technician in Akron, OH
    Current Employee - Service Technician in Akron, OH

    I have been working at ServiceMaster full-time (more than 3 years)

    Pros

    Lots of training and cross training. Worked for a family type company where I felt part of the decision process. Always something new.
    Potential for a lot of overtime

    Cons

    Extremely ugly work environment at times. Not for the person that is afraid to get dirty. On call several nights per week and weekends. Long days during really bad weather.

    Advice to ManagementAdvice

    Multiple partners franchises need a definitive leader to improve franchise growth. More emphasis put on employee health and safety.
    Training on equipment maintenance and repair

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    I was employed at the Fed ex building At Newark airport for over a year.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ServiceMaster full-time (more than an year)

    Pros

    Local area.... Morning shift 6am -2:30pm

    Cons

    It was pure hell No room for advancement You never receive a raise 1 week vacation. Unqualified management and supervisors. This company is Bogus and unorganized.

    Advice to ManagementAdvice

    Hire better managers and give your employees better pay for the work they do.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern in Memphis, TN
    Current Employee - Intern in Memphis, TN

    I have been working at ServiceMaster as an intern (less than an year)

    Pros

    - Great time for the company. Capable new management team focused on changing company culture and operating results for the better.
    - The flat organizational structure and laid-back, collegial environment are great for interns and entry-level employees who are interested in taking on new challenges and making the most of their time at ServiceMaster.
    - Considerable support network available to ensure the professional development of interns.
    - ServiceMaster invests heavily in interns, and is more than happy to help you achieve your goals whether that be at ServiceMaster or elsewhere.
    - Talent Acquisition professionals are one-of-a-kind who are truly interested in your success and professional/personal interests.

    Cons

    - Do a better job of marketing the opportunities available at ServiceMaster for young professionals.
    - More exposure to senior leaders.
    - Streamline the intern placement/interview process.
    - Implement a more formal performance review process.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    awesome job! just wish it paid more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cleaner in Allentown, PA
    Current Employee - Cleaner in Allentown, PA

    I have been working at ServiceMaster part-time (less than an year)

    Pros

    usually working alone, no weekends, nice supervisors;bosses, seem like they really care about their employees

    Cons

    very part time, could use better pay considering youre cleaning alot for only 9$ an hour.

    Advice to ManagementAdvice

    no advice to give to management maybe offer raises, it would be nice

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Not bad but you could do better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telesales Associate in Ontario, CA
    Former Employee - Telesales Associate in Ontario, CA

    I worked at ServiceMaster full-time (more than an year)

    Pros

    Good benefits. Work environment and culture was on par with what you would expect.

    Cons

    Disorganized company. Difficult to advance because they don't promote from within

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    If you like change and uncertainty, you've come to the right place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Memphis, TN
    Former Employee - Anonymous Employee in Memphis, TN

    I worked at ServiceMaster full-time (more than 3 years)

    Pros

    The people at ServiceMaster are one of the best things about working there. They are friendly and truly care about one another. Many are very positive, helpful, and kind. Of course there are those that are not, but overall, great people.

    Cons

    The leadership changes so quickly and without notice. There is a lack of transparency and sometimes it feels as if the people (associates) don't matter to some of the executive population. There is a lack of say/do congruence.

    Advice to ManagementAdvice

    Get out there and interact with the associates. Corporate associates need interaction too!

    Recommends
    No opinion of CEO
  9.  

    Making Changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceMaster full-time

    Pros

    Working to make IT a better function for its Business Partners

    Cons

    Still working to align to what works for the people.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceMaster full-time

    Pros

    Never overworked - work life balance

    Cons

    Sometimes cut throat - Management can throw you under bus

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Overall, not a bad place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Office in Memphis, TN
    Current Employee - Corporate Office in Memphis, TN

    I have been working at ServiceMaster full-time

    Pros

    This company is working hard to go places. There are internal development opportunities via job-sharing, trading and possible promotions. They are open to new ideas and better ways of doing things.

    Cons

    The executive team is completely new; no tenure over 2 years. A lot of changes have impacted the culture negatively. The corporate offices have now become more of a battleground with devious maneuvers and land-grabbing power plays. This will pass, but it has made it a difficult year. Some decisions that have been made regarding who left and who stayed during the layoff in early 2014 were questionable, at best. We lost some really great people and promoted some not so great people. I believe part of this has to do with a new executive team that simply did not know the people well enough and may have misplaced trust in those with agendas that were focused on their own careers, rather than the good of the company.

    Advice to ManagementAdvice

    Continue pushing for a culture of direct and honest communication and hold people accountable when they work in opposition to this. Ensure the managers that are hired have the right personality traits for leading and motivating. A recent decision to part ways with a VP was a good decision; protect your fragile culture while it has time to grow.

    Recommends
    Positive Outlook
    Approves of CEO

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