ServiceNet
2.6 of 5 5 reviews
www.servicenet.org Northampton, MA 1000 to 5000 Employees

ServiceNet Reviews

Updated Jun 9, 2014

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2.6 5 reviews

                             

100% Approve of the CEO

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Susan Stubbs

(1 ratings)

20% of employees recommend this company to a friend
5 Employee Reviews
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    Great Cause Poor Leadership

    Anonymous Employee (Current Employee)

    ProsWorking with people who need the services the company offers to better their lives

    ConsThe management is poorly run

    Advice to Senior ManagementNegate the hostile environment.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    A great entry level opportunity

    Residential Counselor (Current Employee)

    ProsThis job has some of the best benefits of any job you can get at an entry level position. Excellent vacation time, affordable health and dental benefits, and they even pay you to get your trainings done. If you are starting out in the mental health or disability field, it is a great place to get started working directly with clients. I have found the program directors and upper management to be very accessible and supportive. And the residential environment can be very comfortable to work in. I can honestly say the company really does care about the individuals they serve. They seem to do their best to support them as much as possible.

    ConsIt seems not all the staff hired have experience with how to effectively deal with the population they work with. Probably because the company will hire without experience. This can be tough when you are a worker in a program and the people hired to work side by side with you are not useful to helping the clients.
    I don't feel there is not a ton of room for growth within the company. As a residential counselor, really the only place to go without further education is to become a program director.

    Advice to Senior ManagementBe more picky with who you hire. Or offer much more training if people do not have experience. A great staff that can work well with the population will set up your clients to be more successful. It will allow you smoother running programs as well. Maybe your PD's won't be so stressed because their employees will be able to handle more things on their own!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Very Disorganized

    Residential Counselor (Current Employee)
    Springfield, MA

    Pros-All training is paid for (CPR, etc.)

    Cons-Disorganized
    -Supervisors don't seem to know what they're doing
    -Pay is very low for the type of work required
    -They claim "great benefits" but benefits don't compare to some other companies
    -Training before starting work may scare potential staff

    No, I would not recommend this company to a friend

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    Poor working conditions , poor salary's and Corporate Greed

    Direct Care, Training PCA (Current Employee)
    Northampton, MA

    ProsOnly pro is the satisfaction of working with the mental health community. The hours can be flex 24-7 365

    ConsPoor salary, bad working conditions, long hours, poor management.

    Advice to Senior Managementredesign all the programs, hire staff with education. Improve the quality of training and hire more employees

    No, I would not recommend this company to a friend

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    Highly variable environment, flashes of greatness but hindered by substandard senior management

    Counselor/Manager (Former Employee)

    ProsUnderstanding, accommodating staff/teams; great work/life balance; decent training opportunities for managers

    ConsHorribly disorganized, inefficient senior management: leadership (rightfully) prioritizes client treatment but loses sight of management and organizational priorities, resulting in suboptimal services, working conditions, and client outcomes. Business acumen is lacking; "efficiency" is a dirty word. Attempts to be "understanding" prevents tough decisions from being made, leaving in place under performing staff, teams, and organizational structures. Hiring process is disorganized, initial training lacking. Overly decentralized but HQ bureaucracy prevents much implementation of "bottom-up" solutions.

    Advice to Senior ManagementMake the tough decisions, understand that efficiency=improved treatment, invest in hiring process to increase caliber of staff, seriously consider organization structures and ways to improve efficiency, increase accountability and oversight of all staff.

    No, I would not recommend this company to a friend

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