ServiceNet Reviews

Updated October 4, 2014
Updated October 4, 2014
9 Reviews
2.8
9 Reviews
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Susan Stubbs
3 Ratings

Employee Reviews

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  1.  

    Great People, Great Environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative in Northampton, MA
    Former Employee - Administrative in Northampton, MA

    I worked at ServiceNet part-time (more than an year)

    Pros

    Management were some of the best I've ever worked with. They do important work.

    Cons

    Subjected to State budgets, so when budget was cut, many got laid off.

    Advice to ManagementAdvice

    Can't think of anything I'd suggest they do differently.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great work, Deplorable Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceNet full-time (more than 3 years)

    Pros

    First and foremost, you get into this field because you love the mission, not the pay. The satisfaction and sense of reward from working with the clients is fantastic. You have a lot of options when it comes to type of environment you want to work in. Perfect for true entry-level job seekers.

    Cons

    Pay is pathetic if you do have experience. The degree differential is almost negligible. Advancement, leadership and, training is completely dependent on you Program director/manager - many not well trained, experienced, motivated or competent. There is a VERY CLEAR "us verses them" environment between program/staff and senior management. It is sadly obvious that the head office is solely concerned about the bottom dollar, and not in a "best serve the clients" way. For a non-profit it feels more like you're working for a predatory lender. Benefits are not what they are cracked up to be.

    Advice to ManagementAdvice

    Hire competent staff and pay them accordingly.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Good place to work if you are in school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Residential Counselor in Amherst, MA
    Former Employee - Residential Counselor in Amherst, MA

    I worked at ServiceNet full-time (more than 3 years)

    Pros

    I loved working at Servicenet, the pay isn't the best but I had enough time during my daily duties to also catch up on reading for school and work on essays. The work is very easy and most of the time you are just waiting around for things to happen.

    Cons

    if you are unlucky you may end up in a house where you are constantly engaged by the clients and the amount of work you do is not worth the pay

    Recommends
    No opinion of CEO
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  5.  

    Depressing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Residential Counselor in Amherst, MA
    Former Employee - Residential Counselor in Amherst, MA

    I worked at ServiceNet full-time (more than an year)

    Pros

    Lots of overtime. Met some lasting friends.

    Cons

    Staff and program managers have baggage

    Advice to ManagementAdvice

    hire better PM's and you'll have better staff.

    Doesn't Recommend
    No opinion of CEO
  6.  

    Great Cause Poor Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceNet full-time

    Pros

    Working with people who need the services the company offers to better their lives

    Cons

    The management is poorly run

    Advice to ManagementAdvice

    Negate the hostile environment.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    A great entry level opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Residential Counselor
    Current Employee - Residential Counselor

    I have been working at ServiceNet full-time (more than 3 years)

    Pros

    This job has some of the best benefits of any job you can get at an entry level position. Excellent vacation time, affordable health and dental benefits, and they even pay you to get your trainings done. If you are starting out in the mental health or disability field, it is a great place to get started working directly with clients. I have found the program directors and upper management to be very accessible and supportive. And the residential environment can be very comfortable to work in. I can honestly say the company really does care about the individuals they serve. They seem to do their best to support them as much as possible.

    Cons

    It seems not all the staff hired have experience with how to effectively deal with the population they work with. Probably because the company will hire without experience. This can be tough when you are a worker in a program and the people hired to work side by side with you are not useful to helping the clients.
    I don't feel there is not a ton of room for growth within the company. As a residential counselor, really the only place to go without further education is to become a program director.

    Advice to ManagementAdvice

    Be more picky with who you hire. Or offer much more training if people do not have experience. A great staff that can work well with the population will set up your clients to be more successful. It will allow you smoother running programs as well. Maybe your PD's won't be so stressed because their employees will be able to handle more things on their own!

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Very Disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Residential Counselor in Springfield, MA
    Current Employee - Residential Counselor in Springfield, MA

    I have been working at ServiceNet full-time

    Pros

    -All training is paid for (CPR, etc.)

    Cons

    -Disorganized
    -Supervisors don't seem to know what they're doing
    -Pay is very low for the type of work required
    -They claim "great benefits" but benefits don't compare to some other companies
    -Training before starting work may scare potential staff

    Doesn't Recommend
    Neutral Outlook
  9.  

    Poor working conditions , poor salary's and Corporate Greed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Care, Training PCA in Northampton, MA
    Current Employee - Direct Care, Training PCA in Northampton, MA

    I have been working at ServiceNet full-time (more than an year)

    Pros

    Only pro is the satisfaction of working with the mental health community. The hours can be flex 24-7 365

    Cons

    Poor salary, bad working conditions, long hours, poor management.

    Advice to ManagementAdvice

    redesign all the programs, hire staff with education. Improve the quality of training and hire more employees

    Doesn't Recommend
    Neutral Outlook
  10.  

    Highly variable environment, flashes of greatness but hindered by substandard senior management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Counselor/Manager
    Former Employee - Counselor/Manager

    I worked at ServiceNet full-time (more than 3 years)

    Pros

    Understanding, accommodating staff/teams; great work/life balance; decent training opportunities for managers

    Cons

    Horribly disorganized, inefficient senior management: leadership (rightfully) prioritizes client treatment but loses sight of management and organizational priorities, resulting in suboptimal services, working conditions, and client outcomes. Business acumen is lacking; "efficiency" is a dirty word. Attempts to be "understanding" prevents tough decisions from being made, leaving in place under performing staff, teams, and organizational structures. Hiring process is disorganized, initial training lacking. Overly decentralized but HQ bureaucracy prevents much implementation of "bottom-up" solutions.

    Advice to ManagementAdvice

    Make the tough decisions, understand that efficiency=improved treatment, invest in hiring process to increase caliber of staff, seriously consider organization structures and ways to improve efficiency, increase accountability and oversight of all staff.

    Doesn't Recommend

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