ServiceNow

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ServiceNow Reviews

Updated Jul 29, 2014
All Employees Current Employees Only

3.4 80 reviews

84% Approve of the CEO

(no image)

Frank Slootman

(61 ratings)

62% of employees recommend this company to a friend

Review Highlights

Pros
  • free lunch on friday, stock options (in 9 reviews)

  • Free snacks, free lunch on fridays, (in 5 reviews)


Cons
  • i worked here as a software engineer and this place has the worst work life balance (in 8 reviews)

  • Most areas are chronically understaffed so expect to be putting in long hours but don't expect your manager to notice (in 5 reviews)

More Highlights
80 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Very good

    Technical Support Engineer (Current Employee)

    ProsFlexibility, variety of projects to be part of, great team

    ConsNot much to say about cons

    Advice to Senior ManagementHave a better integration plan for interns to get experience with the job role

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Good code base and stock is doing well

    Anonymous Employee (Current Employee)

    ProsStock is doing well, flexible time-off, work is interesting

    ConsCompany is growing and feels like it is starting to turn into a "big company" feel instead of an exciting start-up feel. The San Diego main office and the other offices do not seem to work together that well.

    Advice to Senior ManagementManagement needs to trust workers

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

    2 people found this helpful  

    Incredible opportunity for growth at an amazing company with industry leading software superior to competition.

    Technical Consultant (Current Employee) Remote, OR

    ProsCorporate culture is incredible as are the people. In professional services, we have the ability to reach out internally to developers and product and application owners (as well as anyone else). Employees have been quite helpful during my time here. Corporate culture is pretty cool, San Diego and Santa Clara offices are unreal and have a laid back but successful vibe.

    ConsNo real negatives here except travel (possible)

    Advice to Senior ManagementTrust your feet on the ground, all around the world. Employees are here because they are self motivated and want to be a part of something bigger than themselves.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • No Opinion of CEO

    3 people found this helpful  

    Interesting experience

    Anonymous Employee (Former Employee)

    ProsGood Product, good people, fun to work with. Product is used for most of the work within the company too which says about the confidence level of their product. Interesting experiences. Salary and Benefits are good.

    ConsMiddle management is mediocre and inclined to indulge in blame game rather than getting anything done.

    Advice to Senior ManagementValue employees and hire managers with leadership qualities.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Disapproves of CEO

    15 people found this helpful  

    21st century people and product, 19th century leadership

    Anonymous Employee (Former Employee)

    ProsGreat pay, thriving market, happy customers, it's fun to bring a product to customers that actually works. I worked with some of the brightest people I've ever met here. Prior to the IPO, this was the best company to work for in the technology sector.

    ConsThere is no culture of employee development. There are also two standards for employees - if you're tied into Slootman's team from a previous company or not. If you're in, you have the opportunity to advance, sometimes despite poor personal performance, if not, you can grind your fingers to the bone and be anchored in place or even demoted. You're either in or you're out.

    Gender diversity is very poor, with nearly all leadership and management roles filled by white males. The workplace itself is very sterile and tense - people don't smile.

    Directives are top-down with the sole goal of driving numbers. There is no vision as to what the purpose of the company is other than to make money in the short time when cloud replacements for legacy systems is still a novelty. The company does not give back to the San Jose or San Diego community in any real way. This is a great place to work if you follow orders without question and capitalize on every opportunity to stroke your manager's and director's ego.

    Customer focus is a formality - formerly simple, customer-friendly pricing was replaced by a complex matrix of pricing designed only to break out numbers for Wall street and position NOW with the PaaS players.

    The company's soul died the day of the IPO. Now it's just another EMC or Oracle. A lot of people will get rich and they will continue to sell a lot of product, but the current leadership have squandered the opportunity that Fred created to build a truly great company worthy of the fantastic technology.

    Advice to Senior ManagementActually encourage criticism. Institute performance reviews with measurable goals. If you wonder why your growth curve has flattened from 100+% to the 70-60% range, you might want to look at how the people driving that growth are treated. An actual HR department with the ability to help employees would be a good first step. Engage an outside consulting group to get a real view of employee morale and act before the bulk of your employees vest their options in 2015 and 2016.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Disapproves of CEO

    13 people found this helpful  

    The Ron Jeremy of cloud computing

    Technical (Current Employee) San Diego, CA

    ProsFree parking
    Everyone gets a Macbook Pro
    Nice facilities
    ESPP program
    Hot and cold running water

    ConsThis company is the Ron Jeremy of cloud computing. Based on the statistics alone it should be great but seen in the light of day it's horrible.

    Turnover is twice the industry standard.

    Summary firings without reasonable cause.

    The culture is toxic. They have a recruiting slogan: "Drivers Wanted". This is simply not the case. Speaking up raises your chances of getting fired. The best strategy is to keep your head down and shut up.

    Senior management pays attention to glassdoor reviews. The good reviews are because the EVP of development asked his reports to generate some good reviews. You can ignore those reviews.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Disapproves of CEO

    6 people found this helpful  

    stay away

    Software Development Engineer (Former Employee)

    Prosstock price is not bad

    Consterrible management, constant re-org, lay off people no business reason, distributed teams with little remote communication (which gives you reasons to travel all the time), old technologies in product
    Funny thing is, the cloud based IT solution provider has no quality internal IT systems in cloud.

    Advice to Senior ManagementStart hiring quality professionals. There is a toxic culture forming now.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

    1 person found this helpful  

    Very good company

    Software Development Engineer (Former Employee) Santa Clara, CA

    ProsA good work/life balance. Snacks and drinks.

    ConsOnly cons that I am not the current employee.

    Advice to Senior ManagementMake sure do not shut down.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Career Opportunities
    • No Opinion of CEO

    15 people found this helpful  

    not worth it

    Software Developer (Former Employee) San Jose, CA

    Prosgood place to learn and grow if you want to dedicate your entire life to that
    free lunch on fridays only
    some free snacks and drinks

    Consi worked here as a software engineer and this place has the worst work life balance. they fire people at the drop of a hat. good engineers and old timers have been let go because their performance was perceived to be not adequate by the management. they constantly expect you to deliver high quality code at an unbelievable pace, under lots of pressure and phenomenal amounts of stress. you might as well kiss your evenings and weekends goodbye when you join this company or else you can kiss your job goodbye.
    don't expect that if you've been here long enough they will cut you some slack. you are perpetually under the radar. another nasty thing is that they tend to let you go close to the date when your stocks are about to mature. that way you leave the company with nothing.
    if you are a young single person and programming is what your life is all about then this is a great place for you. if you have a family to take care of or there is more to your life than your day job then don't join this place. this place is a slaughter house where you constantly fear if your head is next on the chopping block.
    do your health and family a favor and don't work here. that's what matters in the long run.

    Advice to Senior Managementtreat your employees as humans who have families. don't treat them as money making slaves who will quiver at the crack of your whip

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    10 people found this helpful  

    Not very devoted to its employees

    Network Engineer (Current Employee) San Diego, CA

    ProsLots to learn, high growth

    ConsHigh Turnover
    Management isn't very devoted to its employees, fires employees for very little reason
    Aggressive work environment

    No, I would not recommend this company to a friend

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