ServiceSource
3.0 of 5 135 reviews
www.servicesource.com San Francisco, CA 1000 to 5000 Employees

ServiceSource Reviews in Denver, CO

Updated Apr 24, 2014
ServiceSource – Ireland – “ServiceSource - "The Chase" building”

All Employees Current Employees Only

2.8 24 reviews

                             

62% Approve of the CEO

ServiceSource Chairman & CEO Mike Smerklo

Mike Smerklo

(13 ratings)

57% of employees recommend this company to a friend
24 Employee Reviews Back to all reviews
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    Going downhill at a rapid pace

    Senior Sales Representative (Current Employee)
    Denver, CO

    Pros- Work/Life Balance
    - Office Culture is young and fun
    - Most teams Drink together on Friday's from 4 - 5.
    - Great Healthcare benefits, vision & Dental

    ConsLast year the company got rid of an entire level of management in the company. It used to be Sales Rep, Senior Sales Rep, Team Lead, Account Manager, etc.

    Now its Sales Rep, Senior Sales rep, Sales Manager. This means there are a LOT more people fighting for a LOT fewer management roles. They have come up with a management training program called Emerging Leaders. If you do not get accepted as one of the 15 people every 6 months, then your possibility of moving from a Senior Rep position to a Sales Manager position is almost 0%. Every 6 months you can try again, but like I said, there are now about 150 Senior Reps, fighting for every single Sales Manager opening.

    They will tell you there are other paths to take in your career, which is true, but everything is limited. The company also believes when hiring management roles, that 50% promote from within matches well with 50% outside hire.

    Base salary has gone up over the last year for the entire company, but is still on the low end to be competitive in the industry. They have also raised potential bonuses, but made them harder to achieve. on average, 2 of 7 people on my team hit over 100% of quota per quarter.

    Advice to Senior ManagementStop micro-managing. If you believe in someone enough to hire them, then you should believe them capable to DO THEIR JOB without you hovering over their shoulder at every turn.

    Bring back another level of management, or else actually open up more paths for your Senior Sales Reps to take.

    Yes, I would recommend this company to a friend

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    Laid back work environment. Good job for recent grads.

    Inside Sales Representative (Current Employee)
    Denver, CO

    ProsYoung environment. Lots of flexibility on hours. Decent bonuses

    ConsWay too much micro-management. SREV preaches being your own boss, but calls are closely monitored several times daily and there are too many meetings and updates about your territory required by management.

    Advice to Senior ManagementIf employee's are succeeding, let them keep doing what they're doing. No need to try to fix what isn't broken.

    Yes, I would recommend this company to a friend

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    Unprofessional

    Operational Specialist (Current Employee)
    Denver, CO

    ProsOn the Job Training, decent pay, flexibility. The atmosphere is young and fun, benefits are supreme to most companies along with PTO.

    ConsThe professionalism of the managers is a revolving door, that is only applied at the managers discretion. And the only way to get promoted is the use of flattering words and not of ethic.

    Advice to Senior ManagementListen to your individual contributors and give credit to those who have earned it.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Fun work environment and company culture

    Operations Services Specialist (Former Employee)
    Denver, CO

    ProsFun work environment with lots of young and energetic people. Good company culture, great benefits, plenty of company events and parties.

    ConsToo many people fresh out of college that give off a very "high school" drama or "frat house" party type feel. Pay could be better.

    Advice to Senior ManagementSales gets plenty of encouragement and recognition. If operations were treated with more respect and recognition, you might be able get more work and satisfaction out of them. Need to recognize the people that work harder not just the ones with higher numbers.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    The ultimate "it is what you make it" environment.

    Anonymous Employee (Current Employee)
    Denver, CO

    ProsCareer growth opportunities. Heavy training emphasis on skills development. Provides a chance to be heard and make a significant difference with a company in the early stages of something big. Those who behave like owners will absolutely thrive at ServiceSource. Great downtown location with modern office facilities. This type of business puts a premium on problem solving and creativity.

    ConsTechnologically immature but consistently improving. Fast pace can feel chaotic to some.

    Advice to Senior ManagementAccentuate career path development and continued investment in people through specific training initiatives. Over communicate.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Run for you life

    Enablement Administrator (Former Employee)
    Denver, CO

    ProsBenefits were great to have, especially for young people between losing parental coverage. Medical and dental insurance came a great time.

    ConsArrogant Managers
    Crappy Pay
    Improper training
    Discussion on where are we drinking tonight dude
    Micromanaging
    Unrealistic turn around time on a DER

    Advice to Senior ManagementGet good people to manage

    No, I would not recommend this company to a friend

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    3 Words: Waste of Time.

    Inside Sales Representative (Former Employee)
    Denver, CO

    ProsNice People/Manager
    Downtown Location
    Starter job. Great Benefits.
    No dress code for the most part.

    ConsFirst off, don't get fooled into thinking this is a sales job. You are literally the middleman for handling contract renewals. The most mind numbing work (90% of it is replying to emails, using CRM, doing things in Excel etc.) Depressing environment, just cubicles and nobody seems to like the actual job. Pay is not great for what you are doing but it works. If you want an actual sales job don't waste your time here, if you are fine doing really boring work all day with the probability of going nowhere this could be an alright job right out of college. Also, they will pretend to train you, but they do a pretty bad job of this. Last thing is it's a very unprofessional environment.

    Advice to Senior ManagementDon't foster such an immature environment.
    Nice, but this doesn't save the fact that this a terrible job.

    No, I would not recommend this company to a friend

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    Dead End Job

    Senior Enablement Administrator (Former Employee)
    Denver, CO

    ProsFree coffee, and an occasional spiff when the managers would remember

    ConsNo chance to move up although they say so. Underpaid and overworked. LARGE turnaround due to bad management

    Advice to Senior ManagementStop sugar coating everything and be honest with your employees

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Great company for those just out of college.

    Senior Sales Representative (Current Employee)
    Denver, CO

    ProsExcellent benefits and potential to make good money right out of college, provided sales goals are met.

    ConsUpper management lacks communication with sales reps and individual teams.

    Advice to Senior ManagementSet up monthly meetings with teams to set goals and communicate the progress of the team as well as what they're seeing on a daily basis. This info is critical in setting goals within the team and also communicating with the client.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great for your first job out of college, or someone looking to get into the IT world.

    Team Lead (Current Employee)
    Denver, CO

    ProsBenefits are top knotch, but room for career growth is limited. Pay is mid-level. The bonuses are good assuming you can hit your quotas. Company trips for top sales reps are fun.

    ConsLimited career growth, and the company does a poor job of communicating what is available.

    Advice to Senior ManagementMake more of an effort to communicate what career growth is available to your current employees.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at ServiceSource reviews and ratings in Denver, CO — including employee satisfaction and approval rating for ServiceSource CEO Mike Smerklo. All 24 reviews posted anonymously by ServiceSource employees.