ServiceSource Reviews

Updated May 25, 2015
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2.6
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ServiceSource CEO Chris Carrington
Chris Carrington
21 Ratings

Pros
  • Very young and high-energy work environment (in 18 reviews)

  • A good place to start your career (in 8 reviews)

Cons
  • Upper management has no clear vision of future (in 9 reviews)

  • You will think yourself back at high school (in 6 reviews)

More Pros and Cons

44 Employee Reviews

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  1. Helpful (2)

    Decent job, great culture, poor politics

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Services Specialist in Denver, CO
    Former Employee - Operations Services Specialist in Denver, CO

    I worked at ServiceSource (More than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Enjoyable work for analytical minds.
    Great way to break into the professional office environment.
    Good perks and great culture.

    Cons

    Politics are near impossible to navigate if you're on the wrong side.
    Competing against hundreds of others for few positions.
    Training is very limited and non specific to YOUR hob.

    Advice to Management

    Move out of the dorms, this isn't college.
    Either let teams completely govern themselves or not at all, but you need to choose one.
    Find ways to accurately measure performance between teams as to avoid the "passed over" feeling when it comes to promotions.


  2. Helpful (2)

    Sales representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO

    I have been working at ServiceSource full-time (Less than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    challenging position
    young company with fun and smart coworkers.
    If you are a recent grad, you'll gain great experience managing hundreds of deals per quarter
    if you are disciplined and organized, you'll have good chances to exceed the quotas and make good money depending of the client.

    Cons

    the turnover in some clients is ridiculous, getting new reps trained every month slows down the process and burdens actual reps. Also, affects the morale of the team

    Advice to Management

    work on retention of your sales reps, financially and in appreciation terms
    set clear expectations in terms of compensation, changing the rules afterwards or into the quarter only creates discomfort and hurts the disposition of the sales team.


  3. Helpful (2)

    Not Worth It Anymore

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Operations Specialist in Denver, CO
    Current Employee - Senior Operations Specialist in Denver, CO

    I have been working at ServiceSource full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Coworkers, they hire really good people. It's an okay entry level job for someone just starting their career. Non salary benefits are pretty decent.

    Cons

    They pay poorly. some teams have easier jobs but that isn't reflected in compensation as almost everyone makes the same amount. Raises are terrible if you ever get one. The middle and upper management is bad. They don't hide the fact that management is trying to replace us with automation and outsourced workers.

    Advice to Management

    Don't treat everyone like we're the enemies. Low level employees aren't the reason the company loses money. That was caused by decisions made by upper management. We get told to own our careers but unless we're on certain teams advancement is stymied by management.


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  5. Helpful (4)

    Terrible Company to Work For

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Inside Sales Representative in Denver, CO
    Former Employee - Senior Inside Sales Representative in Denver, CO

    I worked at ServiceSource full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - The base salary for inside sales representatives is good as well as the bonus amounts.
    - A good starter job out of college to get you ready for the real world.
    - There were also STARS trips to recognize the top performing employees.

    Cons

    - Absolutely TERRIBLE managers. The mangers were unprofessional, incompetent, and untrained. Most managers seemed more interested in partying with employees then actually working.
    - They mostly hire recent graduates with no sense of professionalism. The company culture is equal to a frat party with employees making rude comments and cursing while at work. They pretty much hire anyone with a college degree.
    - Payroll is completely incompetent. They have messed up and delayed bonus checks multiple times.
    - Often go through hiring freezes and lose clients at which employees often get misplaced making it tuff to move up in the company.

    Advice to Management

    Please train your managers and stop treating work as if you are still in a college environment


  6. Helpful (1)

    Good for a first Job!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Analyst in Denver, CO
    Former Employee - Data Analyst in Denver, CO

    I worked at ServiceSource full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Provides a sneak peak into the world of hi-tech.
    Fun, young atmosphere.

    Cons

    The data systems, a huge component of the business, are really messed up and the company keeps changing the direction to straighten things out. Can't seem to solve the problems.

    Advice to Management

    Choose a path and stick to it.


  7. Decent company to start sales career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO

    I worked at ServiceSource

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Good training and career development program if you demonstrate your skill set. Also helps with obtaining those skill sets.

    Cons

    Pay grade below market. Not much opportunity beyond sales related jobs if you're not willing to work in main office

    Advice to Management

    Communicate more on goings on in company with global employees.


  8. Helpful (2)

    Takes good employees for granted

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO

    I worked at ServiceSource full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The people in entry level positions and some managers are great!

    Cons

    The people I work with being the sole good parts of working here is really not a company worth sticking around for.

    I worked a Servicesource for just over a year and have seen the company go way downhill in that time. CONSTANT restructuring is not the way to grow a company.

    The turnover is insanely high because employees are not valued.

    They change quotas mid quarter or after the quarter is over at times. I don't know how that makes sense if you want to keep employees around.

    Your experience Cary's GREATLY depending on what client engagement you're placed on.


  9. Helpful (4)

    Can Become a Trap

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Operations Specialist in Denver, CO
    Current Employee - Senior Operations Specialist in Denver, CO

    I have been working at ServiceSource full-time (More than 3 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    -Good to get experience if you don't have a degree or lack experience
    -Good benefits if you are hired on
    -A "young" personality in the office
    -Casual wear

    Cons

    -Not a great place to stay if you have a degree
    -Lack of support to grow your resume/skills after a certain point
    -The "young" personality can get old; All motivation/company rewards are often alcohol-oriented
    -I don't feel the company is invested in its employees

    Advice to Management

    Give more opportunity to gain experiences. "Own your career" is often preached but there have been several instances where an internal career shift was literally taken away/prevented - at the expense of the employee. I don't feel like the company ever advocates for the benefit of its own employees.


  10. Helpful (1)

    Sales Rep experience good.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Account Representative in Denver, CO
    Current Employee - Sales Account Representative in Denver, CO

    I have been working at ServiceSource full-time (More than a year)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Consistent work flow. EOQ busy, but for the most part not very stressful. Hands off management for the most part. Very casual environment. Wear nearly whatever you want to work.

    Cons

    Poor pay. Difficult to be promoted. Some sales teams much more challenging than others. Monotonous type of work.

    Advice to Management

    Create more involvement and sales coaching. Less forecasting reports which were inaccurate anyhow.


  11. View from a corporate role

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Management in Denver, CO
    Former Employee - Technical Management in Denver, CO

    I worked at ServiceSource full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Generally nice, competent people. Core business model is strong. Comp is good. Location is good.

    Cons

    Slow decision-making, most done at top level rather than pushed down. Many areas with poor process and lack of willingness to change. Most of existing executive management team has fully swapped out in the past year.

    Advice to Management

    Push down decision making. Set a strategy and stick with it--give it a chance to succeed.



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