ServiceSource

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ServiceSource Reviews in Denver, CO

Updated September 11, 2014
Updated September 11, 2014
162 Reviews
2.9
162 Reviews
Rating Trends

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ServiceSource Chairman & CEO Mike Smerklo
Mike Smerklo
90 Ratings

Review Highlights

Pros
  • Fun work environment, professional development opportunities, great place to grow your career (in 15 reviews)

  • It is a great place to start your career and gives you insight into several different companies (in 12 reviews)


Cons
  • A large portion of the employees underneath upper management are either inexperienced or incompetent (in 6 reviews)

  • Lots of drama within work place, very cliquey, feels like high school (in 5 reviews)

More Highlights

30 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Management picks favorites, instead of the right person for the job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Services Specialist  in  Denver, CO
    Current Employee - Operations Services Specialist in Denver, CO

    I have been working at ServiceSource full-time for more than a year

    Pros

    Compensation, Awesome break facilities, pool table, chess tables, free coffee and tea, lots of company outings that you can drink at, fun work environment

    Cons

    Cliquey, lots of drama withing teams, your job depends on the client, communication between management and staff, needs organization

    Advice to ManagementAdvice

    Talk to your employees, don't have them work under you. Work with them so that you all can work together peacefully. Don't pick favorites !

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Utter Chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Denver, CO
    Current Employee - Anonymous Employee in Denver, CO

    I have been working at ServiceSource full-time

    Pros

    Young vibrant company - lots of potential if they can get it together.

    Cons

    The company is in a constant state of flux. 3 re-orgs in less than a year. The CEO just stepped down. Missed earnings two quarters in a row. Executives are arrogant and make changes on a whim.

    Advice to ManagementAdvice

    Settle down! Put a solid plan in place and work it. Let it bake. Re-orging each quarter is expensive and does not give any strategy time to succeed (or fail).

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    A great first job where you can practice your office skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Services Specialist  in  Denver, CO
    Current Employee - Operations Services Specialist in Denver, CO

    I have been working at ServiceSource full-time for more than a year

    Pros

    You really get a sense of how a large office runs. I had seen the movies and talked to my parents, but actually being a cog in a large machine was a totally new experience. It was a great first job where I got to experience teamwork and handle quotas. There is a big difference between working for a school grade and working for a paycheck and I am very happy that ServiceSource was my first job. It is the classic cubicle environment, complete with supervisors and managers and cheesy 'inspirational' monthly meetings, but it was a great place to start out. Also, being that ServiceSource is conscious of what it is (a first job), it went smoothly when I left. I came, I trained, I got experience, and then I moved on.

    Cons

    I'm pretty sure it is like this for all large cubicle environments, but it was a bit high school-ish in the drama that sometimes arose. But again, as this was many people's first job, perhaps a bit of immaturity was to be expected. Managers are very good at handling the groups and I never saw anything get truly crazy.

    There is little room for job advancement. You are a cog. You can get promoted to a senior cog, and then even a supervisor cog, but that's it.

    Advice to ManagementAdvice

    Keep doing what you're doing.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great work environment. Good opportunities to advance your career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Renewals Sales Representative  in  Denver, CO
    Current Employee - Renewals Sales Representative in Denver, CO

    I have been working at ServiceSource full-time for more than 3 years

    Pros

    Very young and high-energy work environment. Usually promotes within. Uncapped bonuses. Great 'teamwork' type of business. Perks outside of paychecks based on team performance. Job security.

    Cons

    Not flexible with time-off. Quota can be raised mid-quarter. Favoritism can be prevalent. Base salaries should be higher. Choices of who they choose as managers aren't always agreeable.

    Advice to ManagementAdvice

    Don't base promotion choices necessarily on the amount of time someone has been there. Base it off of their qtr-to-qtr performance and work ethic. Numbers speak for themselves.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good first Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative  in  Denver, CO
    Current Employee - Inside Sales Representative in Denver, CO

    I have been working at ServiceSource full-time for less than a year

    Pros

    Some managers are absolutely amazing, however, others not so much. What team you end up on really changes how you will look at the company. Easy to move up quickly however, not much opportunity besides managing and moving to another cubical.

    Cons

    Working at a computer all day, the work gets very mind numbing unless you push yourself to do more.

    Advice to ManagementAdvice

    Remember your sales reps are the ones managing the territories so listen when they have something valuable to say.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Used to be great to work there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  Denver, CO
    Current Employee - Anonymous in Denver, CO

    I have been working at ServiceSource full-time for more than 5 years

    Pros

    Used to be a fun work environment, young staff environment, progressive, good benefits, lots of interesting people. located downtown off the light rail. nice location

    Cons

    inconsistent managers who don't understand the business or cannot communicate. sometimes it's like working in a frat house. space is running out so they rearrange and cram you wherever they can. They've made so many changes to the business that it may not have been the best idea. Nothing is standardized and when you leave you're not clear what your skills there translate into.

    Advice to ManagementAdvice

    Training management needs to be standardized. No one has the same management style and expectations vary from person to person. Communication needs improvement.

    No opinion of CEO
  8. 1 person found this helpful  

    Going downhill at a rapid pace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Representative  in  Denver, CO
    Current Employee - Senior Sales Representative in Denver, CO

    I have been working at ServiceSource full-time for more than 3 years

    Pros

    - Work/Life Balance
    - Office Culture is young and fun
    - Most teams Drink together on Friday's from 4 - 5.
    - Great Healthcare benefits, vision & Dental

    Cons

    Last year the company got rid of an entire level of management in the company. It used to be Sales Rep, Senior Sales Rep, Team Lead, Account Manager, etc.

    Now its Sales Rep, Senior Sales rep, Sales Manager. This means there are a LOT more people fighting for a LOT fewer management roles. They have come up with a management training program called Emerging Leaders. If you do not get accepted as one of the 15 people every 6 months, then your possibility of moving from a Senior Rep position to a Sales Manager position is almost 0%. Every 6 months you can try again, but like I said, there are now about 150 Senior Reps, fighting for every single Sales Manager opening.

    They will tell you there are other paths to take in your career, which is true, but everything is limited. The company also believes when hiring management roles, that 50% promote from within matches well with 50% outside hire.

    Base salary has gone up over the last year for the entire company, but is still on the low end to be competitive in the industry. They have also raised potential bonuses, but made them harder to achieve. on average, 2 of 7 people on my team hit over 100% of quota per quarter.

    Advice to ManagementAdvice

    Stop micro-managing. If you believe in someone enough to hire them, then you should believe them capable to DO THEIR JOB without you hovering over their shoulder at every turn.

    Bring back another level of management, or else actually open up more paths for your Senior Sales Reps to take.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9.  

    Laid back work environment. Good job for recent grads.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative  in  Denver, CO
    Current Employee - Inside Sales Representative in Denver, CO

    I have been working at ServiceSource full-time for less than a year

    Pros

    Young environment. Lots of flexibility on hours. Decent bonuses

    Cons

    Way too much micro-management. SREV preaches being your own boss, but calls are closely monitored several times daily and there are too many meetings and updates about your territory required by management.

    Advice to ManagementAdvice

    If employee's are succeeding, let them keep doing what they're doing. No need to try to fix what isn't broken.

    Recommends
  10.  

    Unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operational Specialist  in  Denver, CO
    Current Employee - Operational Specialist in Denver, CO

    I have been working at ServiceSource full-time for more than a year

    Pros

    On the Job Training, decent pay, flexibility. The atmosphere is young and fun, benefits are supreme to most companies along with PTO.

    Cons

    The professionalism of the managers is a revolving door, that is only applied at the managers discretion. And the only way to get promoted is the use of flattering words and not of ethic.

    Advice to ManagementAdvice

    Listen to your individual contributors and give credit to those who have earned it.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Fun work environment and company culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Services Specialist  in  Denver, CO
    Former Employee - Operations Services Specialist in Denver, CO

    I worked at ServiceSource full-time for less than a year

    Pros

    Fun work environment with lots of young and energetic people. Good company culture, great benefits, plenty of company events and parties.

    Cons

    Too many people fresh out of college that give off a very "high school" drama or "frat house" party type feel. Pay could be better.

    Advice to ManagementAdvice

    Sales gets plenty of encouragement and recognition. If operations were treated with more respect and recognition, you might be able get more work and satisfaction out of them. Need to recognize the people that work harder not just the ones with higher numbers.

    Recommends
    Positive Outlook
    Approves of CEO

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