ServiceSource

  www.servicesource.com
  www.servicesource.com

ServiceSource Reviews in Dublin, Ireland

Updated October 29, 2014
Updated October 29, 2014
193 Reviews
2.7
193 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ServiceSource CEO Chris Carrington
Chris Carrington
104 Ratings

Review Highlights

Pros
  • Fun work environment, professional development opportunities, great place to grow your career (in 18 reviews)

  • A good place to start your career (in 8 reviews)


Cons
  • Upper management has no clear vision of future (in 9 reviews)

  • Lots of drama within work place, very cliquey, feels like high school (in 6 reviews)

More Highlights

20 Employee Reviews Back to all reviews

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  1.  

    Very good environment and professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Manager in Dublin, Dublin (Ireland)
    Current Employee - Inside Sales Manager in Dublin, Dublin (Ireland)

    I have been working at ServiceSource full-time (more than 3 years)

    Pros

    Environment and professionalism, Training and company values are really good

    Cons

    Competitive markets to work on

    Advice to ManagementAdvice

    Work-life balance has to be reviewed

    Recommends
    Approves of CEO
  2. 1 person found this helpful  

    Multi-national work environment with great team spirit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Account Representative in Dublin, Dublin (Ireland)
    Current Employee - Sales Account Representative in Dublin, Dublin (Ireland)

    I have been working at ServiceSource full-time (less than an year)

    Pros

    Really nice people and an enjoyable atmosphere in the office. Quick career progression from sales representative through to first line management. Emphasis on personal growth and training.

    Cons

    Day to day tasks soon becomes routine and may not be very challenging intellectually. Some micro management.

    Advice to ManagementAdvice

    Although one of the company values is 'doing the right thing', the main focus and reason for reward is on revenue. On a day to day basis customer satisfaction and integrity is compromised in order to reach targets.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Overall good company and fast paced, great for career advancement. But struggled to keep culture in fast growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Dublin, Dublin (Ireland)
    Current Employee - Director in Dublin, Dublin (Ireland)

    I have been working at ServiceSource full-time

    Pros

    - Fast paced
     - Employees are allowed and encouraged to go above and beyond and to improve the status quo
     - Good place to start your career
     - Generally good "work hard, play hard" and "Can do" culture

    Cons

    - Very San Francisco focused, the mothership controls everything
     - If you are not in Selling Services you are a second grade citizen
     - Holidays are very US influenced - 20 days, no way to increase through loyal service etc
     - Company grew a bit too fast and made some bad decisions, struggled to keep a good culture through this growth, and is struggling even more now that results aren't as great as they used to be

    Advice to ManagementAdvice

    - Keep it simple. Go back a few steps in work specialization, people lose track of who is doing what, and spend more time trying to figure that out than they are actually adding value.
     - Reward loyal employees. It is a lot harder and more costly to hire in new employees, so loyal and high-performing employees should be better looked after than they are.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 4 people found this helpful  

    Typical Outsource company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Representative in Dublin, Dublin (Ireland)
    Former Employee - Senior Sales Representative in Dublin, Dublin (Ireland)

    I worked at ServiceSource full-time (more than an year)

    Pros

    Met a few interesting people

    Cons

    Typical outsource company
    Not professional, but pretending to be
    Trying to sell a 'product' which is not theirs

    Advice to ManagementAdvice

    Too late to give advise...C-Level thinks they are gods and have invented the wheel. They are seriously trying to sell this story to their employees - Only reason why this company exists is cause they are cheaper than a In-House Renewals team (Outsourcing).

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Awful management and company values are not adhered to

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Dublin, Dublin (Ireland)
    Former Employee - Inside Sales Representative in Dublin, Dublin (Ireland)

    I worked at ServiceSource full-time (more than an year)

    Pros

    For for recent secondary school graduates who wish to start a career in sales

    Decent office and location (near Luas line)

    Cons

    Management treat you like a school children regardless of your age, qualifications and previous experience

    Servicesource management is very sensitive to any constructive criticism and don't take any good ideas on board. They rather re-invent the wheel by themselves with no relevant know-how and without asking any questions from people with relevant skills and knowledge.

    They are not generally bothered about the most talented and intelligent people leaving the company.
    No effort is made in order to fix issues that force / encourage them to leave in the first place.
    Instead they rather promote some lower calibre applicants who have 'the desired attitude' ; willingness to lick some butt and never disagree with the awful management decisions.

    Forget about having a life during any month end, quarter end and year end. Often you are forced to work 14 hours without any extra pay or time in lieu. Especially forget about been able to spend christmas with your family (if your parents and siblings don't reside in Ireland) as you will never get the time off. Other multinationals I have worked in, this has never been a problem.

    Also, people are forced to come into work when sick and sick notes are often asked from the first day off sickness regardless of if you have excellent attendance record and have never called in sick previously.
    Some people have also been forced to come into work when sick (with a doctors note and strict orders to stay in bed) or work from hospital bed, sometimes from home. The very bad inhumane treatment of staff is rampant, they don't care about the health and wellbeing of the staff. Making money is more important.

    By reading some previous (negative) reviews which I agree 100% and the CEO's decision not to agree with any of the critical comments made proves that this is not a good environment to be working in.
    Too many talented people end up leaving simply because the management attitude is terrible and the company values are not adhered to.

    Advice to ManagementAdvice

    Learn some ethics and start treating people with respect

    Doesn't Recommend
    Negative Outlook
  7. 1 person found this helpful  

    Success based partly on dumb luck but predominantly on what you make of it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Dublin, Dublin (Ireland)
    Current Employee - Team Leader in Dublin, Dublin (Ireland)

    I have been working at ServiceSource full-time (more than 5 years)

    Pros

    Predominantly a young environment both in terms of the company itself and the people who work there. There has been a noticeable shift in the past 18 months to focus again on the people who work there in terms of both their personal and professional development. The office is clean and new, there is a great friendly atmosphere within the company.

    There is ample room for professional development within the company, however this can be really a mix of deserving it and being in the right place at the right time. The split of management seems to be 80% those who are appropriate for the position and 20% those who aren't. This has been addressed in recent months however with management "qualifications" where people need to have the necessary skills to retain their roles in middle-management positions. There are numerous people however who aren't in management positions who would be extremely successful, but their abilities to promote themselves internally is their downfall.

    There are so many internal client teams which means people can get experience across not only different roles but different companies.

    The atmosphere in the office is an enjoyable one, most people strive to better themselves and work as part of a team. There is a huge cultural variance particularly in the EMEA offices which gives people substantial experience in dealing with different cultures. Probably the most enjoyable part of the company in a personal context is the people employed there.

    The people who are most likely to succeed in this environment are young, intelligent, adaptive people who are willing to not only get on with their job, but seek out additional projects and experiences internally. If you want to work an easy, not committal 9-5 job, this isn't the place for you.

    Some people may complain about the job, particularly those working in sales in terms of their target and job stress. With the exception of a few isolated cases, the way the sales team is treated in terms of remuneration, respect, and the ease of the job is far better than the majority of sales people in a similar role in a lot of comparable companies.

    Cons

    When the pressure is on in terms of hitting a sales number there can be a noticeable attitude shift in terms of "we love our employees", this is particularly evident in terms of working hours and availability of holidays.

    Depending on the team, some can have extremely long working hours coming towards the end of a quarter where, while one is not forced to work extra hours, you won't do yourself any favours in terms of professional development to go against the grain and insist on leaving on time.

    Compensation is probably on the reserved side of the market average but I'd honestly prefer doing what I love and getting slightly less than I want, rather than doing what I hate for a lot of money.

    Advice to ManagementAdvice

    Continue listening to your employees - strategy should not only be top-down, it's the people doing the actual jobs who are likely to give you the best ideas - it's evident that the employees are being listened to and I'd suggest keeping it up.

    Continue all the people related initiatives, the positive attitude and atmosphere shift in the past 18 months has been substantial.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good Learning Experience !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Dublin, Dublin (Ireland)
    Current Employee - Inside Sales Representative in Dublin, Dublin (Ireland)

    I have been working at ServiceSource full-time (more than an year)

    Pros

    Good way to start a career in sales or inside sales

    Cons

    Core business is renewals so no much exposure onto new business cycles

    Advice to ManagementAdvice

    Get the new SaaS platform up and running quickly and deploy to all teams

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Dublin, Dublin (Ireland)
    Former Employee - Inside Sales Representative in Dublin, Dublin (Ireland)

    I worked at ServiceSource full-time (less than an year)

    Pros

    Great support from the management, basic salary + good bonus system

    Cons

    stressful job, but it depends on your territory, countries

    Recommends
    Positive Outlook
  10.  

    A desaster called Service Source

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Dublin, Dublin (Ireland)
    Current Employee - Inside Sales Representative in Dublin, Dublin (Ireland)

    I have been working at ServiceSource full-time (less than an year)

    Pros

    - ok benefits package outside the actual salary / bonus part
    - no dresscode
    - nice corporate (graphical) design
    - eating at your own desk is permitted and even sponsored at times
    - free barista coffee at times
    - good and broad variety of online training courses offered for free

    Cons

    It is very much depending on market / territory and client account how you will experience this company. However, there are few general things on the negative side: It is not the high-profile IT renewal sales company SREV advertises itself.
    Their approach is pretty much the one of dull outbound / telesales agents and accordingly is the reality you meet on the floor.
    Bonus and salary payments are delayed or incorrect.
    Sales targets are completely random and the single agent has to manually double check everything in the system to make sure his / her sales targets are met and quota properly updated.
    Agents are not given the necessary IT tools to perform, sometimes people have to wait for up to three months to get access to vital systems. Yet, they are still expected to hit quotas without these tools and accordingly pressurized and yelled at for failing.
    Bonuses can be promised and suddenly withdrawn - no rule of law in the promises the company gives to the employees.
    The flagship product "renew on demand" is simply not working, producing a plethora of errors. The data in "renew on demand" is poorly maintained.
    Teamleaders and middle management are very inept with both IT and sales, but especially lacking people skills. It is normal in many teams to yell at each other, throwing insults at employees. Management by fear, not very inspiring.
    Also a very juvenile environment, not really experts in IT or sales sitting there on most teams. During my time there one employee committed suicide. Altogether the company is a disappointment, few career options, boys club attire on upper and middle management level. HR is not committed to create a positive or inspiring workatmosphere. Lofty goals from corporate headquarter in America are quickly thwarted by the clients who massively withdraw from this company. SREV fails to produce the results it promises.

    Advice to ManagementAdvice

    Remove seemingly incompetent and underperforming TL's and middle managers immediately as they additionally impact work morale with their lacking people skills.
    Get the act together with "Renew on Demand" as a flagship product cannot be a better beta version of some garage programming.
    Disciplinary action against verbal abuse, seemingly psychopathic managers and co-workers is strongly advised. Dignity has to become the keyword to secure people's loyalty and inspiration for the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Poor Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Representative in Dublin, Dublin (Ireland)
    Former Employee - Senior Sales Representative in Dublin, Dublin (Ireland)

    I worked at ServiceSource full-time (more than 3 years)

    Pros

    Can be placed on team with easy workload

    Targets can be very easy to achieve but is team specific & Nice co workers

    Cons

    Poor middle management; a lot of Account Managers did not understand the company and had extremely poor data management skills

    Staff treated like children & little or no HR function to keep employees informed of company gaols etc

    Advice to ManagementAdvice

    Listen to employees

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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