ServiceSource

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ServiceSource Reviews in Dublin, Ireland

Updated August 15, 2014
Updated August 15, 2014
165 Reviews
2.9
165 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ServiceSource Chairman & CEO Mike Smerklo
Mike Smerklo
91 Ratings

Review Highlights

Pros
  • Very young and high-energy work environment (in 18 reviews)

  • Fun work environment, professional development opportunities, great place to grow your career (in 13 reviews)


Cons
  • Upper management has no clear vision of future (in 8 reviews)

  • Lots of drama within work place, very cliquey, feels like high school (in 6 reviews)

More Highlights

17 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Success based partly on dumb luck but predominantly on what you make of it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader  in  Dublin, Dublin (Ireland)
    Current Employee - Team Leader in Dublin, Dublin (Ireland)

    I have been working at ServiceSource full-time for more than 5 years

    Pros

    Predominantly a young environment both in terms of the company itself and the people who work there. There has been a noticeable shift in the past 18 months to focus again on the people who work there in terms of both their personal and professional development. The office is clean and new, there is a great friendly atmosphere within the company.

    There is ample room for professional development within the company, however this can be really a mix of deserving it and being in the right place at the right time. The split of management seems to be 80% those who are appropriate for the position and 20% those who aren't. This has been addressed in recent months however with management "qualifications" where people need to have the necessary skills to retain their roles in middle-management positions. There are numerous people however who aren't in management positions who would be extremely successful, but their abilities to promote themselves internally is their downfall.

    There are so many internal client teams which means people can get experience across not only different roles but different companies.

    The atmosphere in the office is an enjoyable one, most people strive to better themselves and work as part of a team. There is a huge cultural variance particularly in the EMEA offices which gives people substantial experience in dealing with different cultures. Probably the most enjoyable part of the company in a personal context is the people employed there.

    The people who are most likely to succeed in this environment are young, intelligent, adaptive people who are willing to not only get on with their job, but seek out additional projects and experiences internally. If you want to work an easy, not committal 9-5 job, this isn't the place for you.

    Some people may complain about the job, particularly those working in sales in terms of their target and job stress. With the exception of a few isolated cases, the way the sales team is treated in terms of remuneration, respect, and the ease of the job is far better than the majority of sales people in a similar role in a lot of comparable companies.

    Cons

    When the pressure is on in terms of hitting a sales number there can be a noticeable attitude shift in terms of "we love our employees", this is particularly evident in terms of working hours and availability of holidays.

    Depending on the team, some can have extremely long working hours coming towards the end of a quarter where, while one is not forced to work extra hours, you won't do yourself any favours in terms of professional development to go against the grain and insist on leaving on time.

    Compensation is probably on the reserved side of the market average but I'd honestly prefer doing what I love and getting slightly less than I want, rather than doing what I hate for a lot of money.

    Advice to ManagementAdvice

    Continue listening to your employees - strategy should not only be top-down, it's the people doing the actual jobs who are likely to give you the best ideas - it's evident that the employees are being listened to and I'd suggest keeping it up.

    Continue all the people related initiatives, the positive attitude and atmosphere shift in the past 18 months has been substantial.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 4 people found this helpful  

    Typical Outsource company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Representative  in  Dublin, Dublin (Ireland)
    Former Employee - Senior Sales Representative in Dublin, Dublin (Ireland)

    I worked at ServiceSource full-time for more than a year

    Pros

    Met a few interesting people

    Cons

    Typical outsource company
    Not professional, but pretending to be
    Trying to sell a 'product' which is not theirs

    Advice to ManagementAdvice

    Too late to give advise...C-Level thinks they are gods and have invented the wheel. They are seriously trying to sell this story to their employees - Only reason why this company exists is cause they are cheaper than a In-House Renewals team (Outsourcing).

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Awful management and company values are not adhered to

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative  in  Dublin, Dublin (Ireland)
    Former Employee - Inside Sales Representative in Dublin, Dublin (Ireland)

    I worked at ServiceSource full-time for more than a year

    Pros

    For for recent secondary school graduates who wish to start a career in sales

    Decent office and location (near Luas line)

    Cons

    Management treat you like a school children regardless of your age, qualifications and previous experience

    Servicesource management is very sensitive to any constructive criticism and don't take any good ideas on board. They rather re-invent the wheel by themselves with no relevant know-how and without asking any questions from people with relevant skills and knowledge.

    They are not generally bothered about the most talented and intelligent people leaving the company.
    No effort is made in order to fix issues that force / encourage them to leave in the first place.
    Instead they rather promote some lower calibre applicants who have 'the desired attitude' ; willingness to lick some butt and never disagree with the awful management decisions.

    Forget about having a life during any month end, quarter end and year end. Often you are forced to work 14 hours without any extra pay or time in lieu. Especially forget about been able to spend christmas with your family (if your parents and siblings don't reside in Ireland) as you will never get the time off. Other multinationals I have worked in, this has never been a problem.

    Also, people are forced to come into work when sick and sick notes are often asked from the first day off sickness regardless of if you have excellent attendance record and have never called in sick previously.
    Some people have also been forced to come into work when sick (with a doctors note and strict orders to stay in bed) or work from hospital bed, sometimes from home. The very bad inhumane treatment of staff is rampant, they don't care about the health and wellbeing of the staff. Making money is more important.

    By reading some previous (negative) reviews which I agree 100% and the CEO's decision not to agree with any of the critical comments made proves that this is not a good environment to be working in.
    Too many talented people end up leaving simply because the management attitude is terrible and the company values are not adhered to.

    Advice to ManagementAdvice

    Learn some ethics and start treating people with respect

    Doesn't Recommend
    Negative Outlook
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  5.  

    Good Learning Experience !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative  in  Dublin, Dublin (Ireland)
    Current Employee - Inside Sales Representative in Dublin, Dublin (Ireland)

    I have been working at ServiceSource full-time for more than a year

    Pros

    Good way to start a career in sales or inside sales

    Cons

    Core business is renewals so no much exposure onto new business cycles

    Advice to ManagementAdvice

    Get the new SaaS platform up and running quickly and deploy to all teams

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative  in  Dublin, Dublin (Ireland)
    Former Employee - Inside Sales Representative in Dublin, Dublin (Ireland)

    I worked at ServiceSource full-time for less than a year

    Pros

    Great support from the management, basic salary + good bonus system

    Cons

    stressful job, but it depends on your territory, countries

    Recommends
    Positive Outlook
  7.  

    A desaster called Service Source

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative  in  Dublin, Dublin (Ireland)
    Current Employee - Inside Sales Representative in Dublin, Dublin (Ireland)

    I have been working at ServiceSource full-time for less than a year

    Pros

    - ok benefits package outside the actual salary / bonus part
    - no dresscode
    - nice corporate (graphical) design
    - eating at your own desk is permitted and even sponsored at times
    - free barista coffee at times
    - good and broad variety of online training courses offered for free

    Cons

    It is very much depending on market / territory and client account how you will experience this company. However, there are few general things on the negative side: It is not the high-profile IT renewal sales company SREV advertises itself.
    Their approach is pretty much the one of dull outbound / telesales agents and accordingly is the reality you meet on the floor.
    Bonus and salary payments are delayed or incorrect.
    Sales targets are completely random and the single agent has to manually double check everything in the system to make sure his / her sales targets are met and quota properly updated.
    Agents are not given the necessary IT tools to perform, sometimes people have to wait for up to three months to get access to vital systems. Yet, they are still expected to hit quotas without these tools and accordingly pressurized and yelled at for failing.
    Bonuses can be promised and suddenly withdrawn - no rule of law in the promises the company gives to the employees.
    The flagship product "renew on demand" is simply not working, producing a plethora of errors. The data in "renew on demand" is poorly maintained.
    Teamleaders and middle management are very inept with both IT and sales, but especially lacking people skills. It is normal in many teams to yell at each other, throwing insults at employees. Management by fear, not very inspiring.
    Also a very juvenile environment, not really experts in IT or sales sitting there on most teams. During my time there one employee committed suicide. Altogether the company is a disappointment, few career options, boys club attire on upper and middle management level. HR is not committed to create a positive or inspiring workatmosphere. Lofty goals from corporate headquarter in America are quickly thwarted by the clients who massively withdraw from this company. SREV fails to produce the results it promises.

    Advice to ManagementAdvice

    Remove seemingly incompetent and underperforming TL's and middle managers immediately as they additionally impact work morale with their lacking people skills.
    Get the act together with "Renew on Demand" as a flagship product cannot be a better beta version of some garage programming.
    Disciplinary action against verbal abuse, seemingly psychopathic managers and co-workers is strongly advised. Dignity has to become the keyword to secure people's loyalty and inspiration for the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Poor Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Representative  in  Dublin, Dublin (Ireland)
    Former Employee - Senior Sales Representative in Dublin, Dublin (Ireland)

    I worked at ServiceSource full-time for more than 3 years

    Pros

    Can be placed on team with easy workload

    Targets can be very easy to achieve but is team specific & Nice co workers

    Cons

    Poor middle management; a lot of Account Managers did not understand the company and had extremely poor data management skills

    Staff treated like children & little or no HR function to keep employees informed of company gaols etc

    Advice to ManagementAdvice

    Listen to employees

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Right Company for Career Progression -

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager  in  Dublin, Dublin (Ireland)
    Current Employee - Sales Manager in Dublin, Dublin (Ireland)

    I have been working at ServiceSource full-time for more than 3 years

    Pros

    Worked in a several organisations as a sales rep - I do not think there is a better one to advance your career.
    Investment in training and coaching. After being successfull as a rep, I was promoted to Sales Manager and was given comprensive training to perform in my new role
    Very Challenging as outsourcing but much more meaningfull experience because of this
    Engaging environment (employees get together, Culture club)

    Cons

    IT is not good. We are not given the tools to do our jobs well
    Limited Vacations
    Client comes first - which is good but sometimes at the expense of people (although less now)

    Advice to ManagementAdvice

    Seems like a different company this year. I really believe in the new vision.
    Continue to engage employees and focus on coaching

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Focus on Sales Career Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Sales Representative  in  Dublin, Dublin (Ireland)
    Current Employee - Account Sales Representative in Dublin, Dublin (Ireland)

    I have been working at ServiceSource full-time for more than a year

    Pros

    Engaging, Fun, Multi-Cultural
    Focus on Sales Development - different type of accounts, different type of sales for different experience levels. Training and Coaching
    Great for CV as large number of high profile clients: Microsoft, SAP, Dell, Google, VMware
    Open to change, quick pace, senior management open to listen

    Cons

    Very few holidays
    Sometimes very intensive cadence
    Too worried about the clients: everytime a client ask for something, every

    Advice to ManagementAdvice

    We can feel you want to change the organisation.
    Continue to communicate and ask for employee's opinion and help us with our development plan

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Good place for first work experience

    Current Employee - Senior Sales Representative  in  Dublin, Dublin (Ireland)
    Current Employee - Senior Sales Representative in Dublin, Dublin (Ireland)

    I have been working at ServiceSource full-time for more than 3 years

    Pros

    Nice colleagues, everything else depends on the team you're in.

    Cons

    Only a real career company for a very specific type of individual

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