ServiceSource

  www.servicesource.com
  www.servicesource.com

ServiceSource Reviews

Updated October 17, 2014
Updated October 17, 2014
175 Reviews
2.8
175 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ServiceSource Chairman & CEO Mike Smerklo
Mike Smerklo
97 Ratings

Review Highlights

Pros
  • Very young and high-energy work environment (in 18 reviews)

  • A good place to start your career (in 8 reviews)


Cons
  • Upper management has no clear vision of future (in 9 reviews)

  • Lots of drama within work place, very cliquey, feels like high school (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Ok place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cloud and Data Services in San Francisco, CA
    Current Employee - Cloud and Data Services in San Francisco, CA

    I have been working at ServiceSource full-time (more than 3 years)

    Pros

    Great people to work with.

    Cons

    Senior Management requires a revamp

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    OK place to Work! Smart people Around!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceSource full-time

    Pros

    Good Salary, Lot of work since it is a small company!

    Cons

    Vision is unclear to employees :( Things are in limbo for long.

    Neutral Outlook
  3.  

    Inside Sales Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Denver, CO
    Current Employee - Inside Sales Representative in Denver, CO

    I have been working at ServiceSource full-time (less than an year)

    Pros

    People are wonderful and young, you will find friends here

    Cons

    Pay is not as high as you would want and Quotas can make or break your pockets

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Good company, people, space and salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Design in San Francisco, CA
    Former Employee - Design in San Francisco, CA

    I worked at ServiceSource as an intern (less than an year)

    Pros

    people are just nice and smart, you wont need any extra energy to get into this community.

    Cons

    nothing bad here so far

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Good first job out of college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceSource full-time

    Pros

    Good work/life balance and decent pay. Quarterly bonus (sometimes) and average age is around 25.

    Cons

    Micromanagement and have to make a minimum numbers of phone calls. They say they are a sales center but are more like a call center and PO chasers. Not much actual selling. Communication between management and employees is lacking and quotas are not always set in stone. They can (and will) raise your quota mid-quarter and still expect you to do 100%.

    Advice to ManagementAdvice

    Stop the micromanagement and minimum calls, etc. Let the "sales" reps do their job any way they want.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Bizarre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance in San Francisco, CA
    Current Employee - Finance in San Francisco, CA

    I have been working at ServiceSource full-time (more than an year)

    Pros

    Good location in SOMA.
    Interesting business model
    Good challenges to learn about building a service business
    Everybody is very smart and professional.

    Cons

    The company's leadership (which has changed dramatically over the last 12 months) is constantly changing and seems to be at odds with one another. The CEO recently left so there is opportunity for improvement in the culture, but the first month doesn't appear to be the case. Very disappointing as there are many smart people in the company and the company continues to attract good talent. Unfortunately, the business model doesn't appear to be working so the company faces a very challenging future. The good news is that there is a good talent inside the company, if management could harvest it.

    Advice to ManagementAdvice

    Stability in the management ranks, please.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Management picks favorites, instead of the right person for the job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Services Specialist in Denver, CO
    Current Employee - Operations Services Specialist in Denver, CO

    I have been working at ServiceSource full-time (more than an year)

    Pros

    Compensation, Awesome break facilities, pool table, chess tables, free coffee and tea, lots of company outings that you can drink at, fun work environment

    Cons

    Cliquey, lots of drama withing teams, your job depends on the client, communication between management and staff, needs organization

    Advice to ManagementAdvice

    Talk to your employees, don't have them work under you. Work with them so that you all can work together peacefully. Don't pick favorites !

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Inside Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Nashville, TN
    Current Employee - Inside Sales Representative in Nashville, TN

    I have been working at ServiceSource full-time

    Pros

    Young and fun group to work with.

    Cons

    Compensation could be better for more Sr reps.

    Recommends
    Approves of CEO
  10.  

    Excellent experience, know your direction and OWN your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Representative
    Current Employee - Senior Sales Representative

    I have been working at ServiceSource full-time (more than 3 years)

    Pros

    People - colleagues are excellent
    Sales Managers - Do the best they can and provide support
    Training - numerous opportunities to learn
    Opportunity - numerous clients with many different products

    Cons

    Constant reorganization
    Difficult to be away as a top performer; difficult to move to a new team
    Time off EOQ is strict

    Advice to ManagementAdvice

    Go back to your roots and find talented professionals, pay them the right price and make them happy. Avoid a loss of morale due to little things - especially difficult PTO

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 3 people found this helpful  

    Walk away...fast!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at ServiceSource full-time

    Pros

    - company sponsored lunches on Wednesdays
    - a few genuine co-workers
    - casual dress code
    - views from the roof

    Cons

    - upper management is clueless + huge sense of entitlement
    - HR is useless
    - inflated egos
    - right hand doesn't know what the left hand is doing
    - no sense of camaraderie
    - no structure or organization
    - no fun
    - no sense of community

    Advice to ManagementAdvice

    this section is pretty much pointless.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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