ServiceSource
3.0 of 5 135 reviews
www.servicesource.com San Francisco, CA 1000 to 5000 Employees

ServiceSource Reviews

Updated Jul 8, 2014
ServiceSource – Ireland – “ServiceSource - "The Chase" building”

All Employees Current Employees Only

3.0 135 reviews

                             

67% Approve of the CEO

ServiceSource Chairman & CEO Mike Smerklo

Mike Smerklo

(75 ratings)

56% of employees recommend this company to a friend
135 Employee Reviews
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Review Highlights

Pros:
  • "Fun work environment with lots of young and energetic people"
    in 12 reviews
  • "Fun work environment, professional development opportunities, great place to grow your career"
    in 11 reviews
Cons:
  • "A large portion of the employees underneath upper management are either inexperienced or incompetent"
    in 5 reviews
  • "Most of the jobs here don't have a huge amount of opportunity for career growth"
    in 3 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
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    • Disapproves of CEO

     

    Great work environment and flexibility but long hours for low pay.

    Solution Design (Current Employee)
    Nashville, TN

    ProsFlexibility - working remotely is allowed at certain times. This place has a fast paced environment with great people. It is a great place to start your career and gives you insight into several different companies.

    ConsWork hours can be long, so work-life balance goes out to the door when something needs to be done ontime. The amount of work required is not equal to the amount of time and effort that you provide

    Advice to Senior ManagementPay to keep your good employees, or they'll end up somewhere else!

    Yes, I would recommend this company to a friend

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    "Going down hill"

    Anonymous Employee (Current Employee)

    ProsDress code and work life balance. You will make friends.

    ConsCompany needs to retain current employees and continue to groom the long term employees. Once you get older, it appears there is no where to go. Management seems to be left in the dark about changes. Upper management has no direction from sales VP; when changes are made, they don't know how to share the message with other managers.

    Advice to Senior ManagementManagement needs to take their own advice. The issue is the managers have zero background in actual sales, half the company is learning how to sell from people that have never sold anywhere else. The new hires are learning mistakes from day one, and the managers are not assisting with new hire training. Management needs to be more aware of their employees, rather than being so concerned about processes. Its process overload...

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Good company with a few growing pains

    Anonymous Employee (Current Employee)

    ProsThis is a fast growing company with a lot of opportunity for growth. If you are a hard worker and driven by results, you will stand apart from the crowd and do very well

    ConsIt's easy to get pigeon-holed into something when you are "too good" at what you do. It makes it harder to move into a different role when the one you are trying to transition from is struggling.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    • Senior Management
           
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    Absolute joke

    Operations Services Specialist (Former Employee)

    ProsLaxed dress code
    Can take PTO whenever you want
    Some cool co-workers

    Cons- Sales is full of frat boy, crossfit legends
     - Stock is tanking
     - CEO couldn't even give straight answer on CNN after the IPO when he was asked the simple question "how do you make your clients money?"
     - Poor training
     - No bonus structure - quarterly or annual - for operations. Nothing to work towards outside a simple paycheck, which is weak as it is. Supposed to work as a team with sales, but reap none of the rewards.
     - The company finally gave raises (which didn't even meet industry standards) after the turnover rate reached scary high numbers.
     - CEO received 15$ million in 2012 - when the company was losing 3 times that.
     - Cut Xmas party
     - Lots of drama within work place, very cliquey, feels like high school

    Advice to Senior ManagementStop taking yourself so seriously and treat your employees like a human being. Don't belittle or act like you are so much better than everyone else. Just cause you went to CU Boulder doesn't make you special.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Ups and Downs

    Sales Manager (Current Employee)

    ProsIt is a laid back culture that wants to promote growth of its employees. Compensation is fair.

    ConsThere is a large disconnect between management at all levels and the reps. Company tends to seem to want to hire less than stellar talent and teach them the ways. Most reps think this is nothing more than an extension of their last college course instead of a job they should take serious.

    Advice to Senior ManagementRealize that you have true talent within the walls of the company that should be leveraged vs trying to fit everyone into the same mold

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Great

    Anonymous Employee (Current Employee)

    ProsSalary, stability, benefits, work location, and co-workers

    ConsManagement should cross train their employees.

    Yes, I would recommend this company to a friend

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    4 people found this helpful  

    Lots of market potential but poor execution, weak executive team & boring work environment

    Anonymous Employee (Current Employee)
    San Francisco, CA

    ProsThe market potential is amazing.
    Engineering & Product Management Teams are getting the SaaS product on the right path.
    Company delivers real result for the who's who in the tech industry.

    ConsExecs don't know how to run software company.
    Lots of executive in-fighting & politics.
    Sales & Marketing fight rather than collaborate.
    Talk the talk but don't walk the walk regarding core values. (HR is non-existent)
    Employees don't feel valued at all.
    Horribly boring work environment in San Francisco.
    Company missed earnings and now is reeling with the stock at a 52 wk low & bonuses highly unlikely - lots of people are leaving.

    Advice to Senior ManagementStop talking about valuing your employees and start showing it!
    Get your act together as an Executive team.
    Figure out how to SELL!!

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Not bad, but could be better

    Operations Services Senior Specialist (Current Employee)
    Nashville, TN

    ProsRelaxed working environment, you can leave work at work when you're done for the day, there are frequent opportunities to advance your career via training, etc.

    ConsPay is still lacking- they intentionally work through temp agencies and delay converting those people to direct hires in order to keep overhead low. Focusing on recent college grads also keeps the costs down because as a recent grad, the impending debt repayment coerces someone into taking the job for highly mediocre pay. Raises are few and far between; promotion tracks aren't clearly defined; leadership can be weak; the company doesn't focus on hiring good workers, only cheap workers; etc.

    Advice to Senior ManagementWork on hiring GOOD employees, not cheap employees. Encourage the promotion of people that excel in their position instead of passing them by in favor of less qualified, but more vocal employees- work to find the right choice, stop being lazy!

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Going downhill at a rapid pace

    Senior Sales Representative (Current Employee)
    Denver, CO

    Pros- Work/Life Balance
    - Office Culture is young and fun
    - Most teams Drink together on Friday's from 4 - 5.
    - Great Healthcare benefits, vision & Dental

    ConsLast year the company got rid of an entire level of management in the company. It used to be Sales Rep, Senior Sales Rep, Team Lead, Account Manager, etc.

    Now its Sales Rep, Senior Sales rep, Sales Manager. This means there are a LOT more people fighting for a LOT fewer management roles. They have come up with a management training program called Emerging Leaders. If you do not get accepted as one of the 15 people every 6 months, then your possibility of moving from a Senior Rep position to a Sales Manager position is almost 0%. Every 6 months you can try again, but like I said, there are now about 150 Senior Reps, fighting for every single Sales Manager opening.

    They will tell you there are other paths to take in your career, which is true, but everything is limited. The company also believes when hiring management roles, that 50% promote from within matches well with 50% outside hire.

    Base salary has gone up over the last year for the entire company, but is still on the low end to be competitive in the industry. They have also raised potential bonuses, but made them harder to achieve. on average, 2 of 7 people on my team hit over 100% of quota per quarter.

    Advice to Senior ManagementStop micro-managing. If you believe in someone enough to hire them, then you should believe them capable to DO THEIR JOB without you hovering over their shoulder at every turn.

    Bring back another level of management, or else actually open up more paths for your Senior Sales Reps to take.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    1 person found this helpful  

    Inside Sales

    Anonymous Employee (Former Employee)

    ProsFun, young environment, great starter job

    ConsLack of upward mobility and growth, some teams have no idea what's going on.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at ServiceSource reviews and ratings — including employee satisfaction and approval rating for ServiceSource CEO Mike Smerklo. All 135 reviews posted anonymously by ServiceSource employees.