ServiceSource

  www.servicesource.com
  www.servicesource.com

ServiceSource Reviews

Updated November 19, 2014
Updated November 19, 2014
185 Reviews
2.7
185 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ServiceSource CEO Chris Carrington
Chris Carrington
103 Ratings

Review Highlights

Pros
  • Very young and high-energy work environment (in 18 reviews)

  • A good place to start your career (in 8 reviews)


Cons
  • Upper management has no clear vision of future (in 9 reviews)

  • Lots of drama within work place, very cliquey, feels like high school (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Sales Rep experience good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Account Representative in Denver, CO
    Current Employee - Sales Account Representative in Denver, CO

    I have been working at ServiceSource full-time (more than an year)

    Pros

    Consistent work flow. EOQ busy, but for the most part not very stressful. Hands off management for the most part. Very casual environment. Wear nearly whatever you want to work.

    Cons

    Poor pay. Difficult to be promoted. Some sales teams much more challenging than others. Monotonous type of work.

    Advice to ManagementAdvice

    Create more involvement and sales coaching. Less forecasting reports which were inaccurate anyhow.

    Recommends
    Negative Outlook
  2.  

    View from a corporate role

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Management in Denver, CO
    Former Employee - Technical Management in Denver, CO

    I worked at ServiceSource full-time (more than an year)

    Pros

    Generally nice, competent people. Core business model is strong. Comp is good. Location is good.

    Cons

    Slow decision-making, most done at top level rather than pushed down. Many areas with poor process and lack of willingness to change. Most of existing executive management team has fully swapped out in the past year.

    Advice to ManagementAdvice

    Push down decision making. Set a strategy and stick with it--give it a chance to succeed.

    Recommends
    Neutral Outlook
  3.  

    Sales Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Representative in Nashville, TN
    Current Employee - Senior Sales Representative in Nashville, TN

    I have been working at ServiceSource full-time (more than an year)

    Pros

    Flexible time off, great work life balance

    Cons

    Location isn't the great. Pay is lower than industry standards.

    Advice to ManagementAdvice

    More room for advancement

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Denver, CO
    Current Employee - Inside Sales Representative in Denver, CO

    I have been working at ServiceSource full-time (more than an year)

    Pros

    Good Entry level job out of college, lots of PTO

    Cons

    Management does not reward on performance...they reward who manager likes most. The managers also have little direct knowledge of the Sales Reps day to day, and more report numbers up the chain. When I really try to think what the managers do actually do, nothing comes to mind except relaying numbers that we give them. Overall communication between managers and team is a joke....look at the companies stock

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Ok place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cloud and Data Services in San Francisco, CA
    Current Employee - Cloud and Data Services in San Francisco, CA

    I have been working at ServiceSource full-time (more than 3 years)

    Pros

    Great people to work with.

    Cons

    Senior Management requires a revamp

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Inside Sales Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Denver, CO
    Current Employee - Inside Sales Representative in Denver, CO

    I have been working at ServiceSource full-time (less than an year)

    Pros

    People are wonderful and young, you will find friends here

    Cons

    Pay is not as high as you would want and Quotas can make or break your pockets

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    OK place to Work! Smart people Around!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceSource full-time

    Pros

    Good Salary, Lot of work since it is a small company!

    Cons

    Vision is unclear to employees :( Things are in limbo for long.

    Neutral Outlook
  9.  

    Good company, people, space and salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Design in San Francisco, CA
    Former Employee - Design in San Francisco, CA

    I worked at ServiceSource as an intern (less than an year)

    Pros

    people are just nice and smart, you wont need any extra energy to get into this community.

    Cons

    nothing bad here so far

    Recommends
    Positive Outlook
    Approves of CEO
  10. 6 people found this helpful  

    Sinking Ship, Bail Now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Nashville, TN
    Former Employee - Sales in Nashville, TN

    I worked at ServiceSource full-time (more than 3 years)

    Pros

    This was a great place when we went public and were spending investors' money like drunken sailors... (Remember the Friday Keggers?). ServiceSource when Mike was running the company.

    Cons

    Heading in the wrong direction. Mike knew the business. He got distracted by fancy shmancy SAAS business models and he lost control. He wasn't helped by an incompetent team around him. It's too bad he was pushed out while the real problem got promoted to CEO. She goes from running the finance department that led the company to the brink of financial ruin to managing the whole thing. Only operating experience she has is her surf camp where she spends most of her time.

    New CFO. Wow. He ran QLogic into the ground before he was forced to resign. So now I guess he is going to implement financial discipline and forecasts?

    Blind leading the blind.

    Now the constant re-orgs and layoffs and restructuring and sense of paranoia is not helpful.

    Management needs to let us do what we know how to do and that's close deals. But now that I'm laid off and everyone else is heading for the hills or on the chopping block I guess that ain't gonna happen.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Extreme growth as an employee-no interest in rewarding above and beyond employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager II in Denver, CO
    Former Employee - Sales Manager II in Denver, CO

    I worked at ServiceSource full-time (more than 5 years)

    Pros

    Multiple opportunities to grow in several areas of sales and management. Busy all the time. A handful of talented people surrounded by lackluster leeches who get by based on friendships with their drinking buddies. Several verticals of business. Exposure to tech, software, SaaS and IT. Mingle with high level decision makers from fortune 500 companies who outsource SSI.

    Cons

    I wanted SSI to be a lifelong career. Loved it at first. Got my sales chops and moved through multiple layers of management. The big issue is lip service. There was a point where I was doing more than any manager at my level. It was the nature of the account. While racking up 60 hours a week, my peers were navigating Facebook and leaving early. Although it was "recognized" that I was going above and beyond-I couldn't ever get promoted until the next review period which was always conveniently 10 months away. If they really appreciated like they said, they would have put their money where their mouth was. Also, the company did a true up to get sales reps up to industry standard of compensation. However, they didn't move up the managers who often work the most and end up making less than reps. Instead of finding ways to compensate reps for performance under new plan-Directors discuss ways to get out of compensating reps what they earn because the budget doesn't support the hike in compensation-forcing managers to have those conversations. Lastly, it is very boardroom heavy. The C level execs sit in their oak walled rooms in San Francisco and are too good to come into the sales floor. They make all of their decisions based on data/presentations from the VP/Directors. Often these decisions have failed and put the company in a bad position.

    Advice to ManagementAdvice

    Be more proactive to promote. Don't just say you will and let someone roast until the review cycle. Especially someone who is willing to take on the heavy workload and stay the long haul. C levels should be cleaned out and replaced with more proactive, hard workers who don't mind getting their hands dirty. That is what will save the company from losing customers by the hour.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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