ServiceSource Reviews

Updated August 26, 2014
Updated August 26, 2014
158 Reviews

2.8
158 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ServiceSource Chairman & CEO Mike Smerklo
Mike Smerklo
88 Ratings

Review Highlights

Pros
  • Fun work environment, professional development opportunities, great place to grow your career (in 15 reviews)

  • It is a great place to start your career and gives you insight into several different companies (in 12 reviews)


Cons
  • A large portion of the employees underneath upper management are either inexperienced or incompetent (in 6 reviews)

  • Lots of drama within work place, very cliquey, feels like high school (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Nashville Sales Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Director
    Current Employee - Sales Director

    I have been working at ServiceSource full-time for more than 5 years

    Pros

    great place to work and grow

    Cons

    need to set a clear vision

  2.  

    Fun place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative  in  Nashville, TN
    Current Employee - Inside Sales Representative in Nashville, TN

    I have been working at ServiceSource full-time for more than a year

    Pros

    They care about their people! Fun place to work! Lots of room for advancement.

    Cons

    Starting salary is low.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Great environment, great place to start, disorganized departments, poor HR department.

    Current Employee - Director, Solution Design  in  Nashville, TN
    Current Employee - Director, Solution Design in Nashville, TN

    I have been working at ServiceSource full-time for more than 5 years

    Pros

    A good place to start your career. Lots of smart people, flexible working environment and laid back atmosphere. A great team atmosphere keeps people motivated.

    Cons

    HR is disorganized - no clear review cycle, no clear professional development approach, paralyzes growth and causes high attrition. HR is most responsible for this company's problems - they are unwilling to pay to keep and foster their talented individuals. Upper management has no clear vision of future

    Advice to ManagementAdvice

    Focus on the future by returning to our core competencies. Stop trying (mightily) to be something you're not.

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  5.  

    A great first job where you can practice your office skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Services Specialist  in  Denver, CO
    Current Employee - Operations Services Specialist in Denver, CO

    I have been working at ServiceSource full-time for more than a year

    Pros

    You really get a sense of how a large office runs. I had seen the movies and talked to my parents, but actually being a cog in a large machine was a totally new experience. It was a great first job where I got to experience teamwork and handle quotas. There is a big difference between working for a school grade and working for a paycheck and I am very happy that ServiceSource was my first job. It is the classic cubicle environment, complete with supervisors and managers and cheesy 'inspirational' monthly meetings, but it was a great place to start out. Also, being that ServiceSource is conscious of what it is (a first job), it went smoothly when I left. I came, I trained, I got experience, and then I moved on.

    Cons

    I'm pretty sure it is like this for all large cubicle environments, but it was a bit high school-ish in the drama that sometimes arose. But again, as this was many people's first job, perhaps a bit of immaturity was to be expected. Managers are very good at handling the groups and I never saw anything get truly crazy.

    There is little room for job advancement. You are a cog. You can get promoted to a senior cog, and then even a supervisor cog, but that's it.

    Advice to ManagementAdvice

    Keep doing what you're doing.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great work environment. Good opportunities to advance your career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Renewals Sales Representative  in  Denver, CO
    Current Employee - Renewals Sales Representative in Denver, CO

    I have been working at ServiceSource full-time for more than 3 years

    Pros

    Very young and high-energy work environment. Usually promotes within. Uncapped bonuses. Great 'teamwork' type of business. Perks outside of paychecks based on team performance. Job security.

    Cons

    Not flexible with time-off. Quota can be raised mid-quarter. Favoritism can be prevalent. Base salaries should be higher. Choices of who they choose as managers aren't always agreeable.

    Advice to ManagementAdvice

    Don't base promotion choices necessarily on the amount of time someone has been there. Base it off of their qtr-to-qtr performance and work ethic. Numbers speak for themselves.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    5 years at SREV, it's been a good ride

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceSource full-time for more than 5 years

    Pros

    Work-life balance, ongoing training opportunities, young workforce, good benefits, support to grow your career

    Cons

    Compensation is not competitive with the market, C-Level execs do not appear to want to invest in the people that make the company the most money, lack of recognition for time served

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8.  

    Good first Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative  in  Denver, CO
    Current Employee - Inside Sales Representative in Denver, CO

    I have been working at ServiceSource full-time for less than a year

    Pros

    Some managers are absolutely amazing, however, others not so much. What team you end up on really changes how you will look at the company. Easy to move up quickly however, not much opportunity besides managing and moving to another cubical.

    Cons

    Working at a computer all day, the work gets very mind numbing unless you push yourself to do more.

    Advice to ManagementAdvice

    Remember your sales reps are the ones managing the territories so listen when they have something valuable to say.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Utter Chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Denver, CO
    Current Employee - Anonymous Employee in Denver, CO

    I have been working at ServiceSource full-time

    Pros

    Young vibrant company - lots of potential if they can get it together.

    Cons

    The company is in a constant state of flux. 3 re-orgs in less than a year. The CEO just stepped down. Missed earnings two quarters in a row. Executives are arrogant and make changes on a whim.

    Advice to ManagementAdvice

    Settle down! Put a solid plan in place and work it. Let it bake. Re-orging each quarter is expensive and does not give any strategy time to succeed (or fail).

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Fun place to work but don't want to do it forever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Representative  in  Nashville, TN
    Former Employee - Senior Sales Representative in Nashville, TN

    I worked at ServiceSource full-time for more than 3 years

    Pros

    Really enjoyed my co-workers and team outings. Laid back dress code on non business casual days. Good pay for work done

    Cons

    Some quota goals were ridiculous and constantly changing so expectations were different each quarter. Mandatory end of quarter overtime. Management seemed out of the loop for daily struggles/complaints of sales reps

    Advice to ManagementAdvice

    Reach out to employees for more insight into day-to-day pain points.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    It was a Great place to work at until the last year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Facilities Manager  in  San Francisco, CA
    Former Employee - Facilities Manager in San Francisco, CA

    I worked at ServiceSource full-time for more than 5 years

    Pros

    Good Company somewhat need to hold on to good employee

    Cons

    Did not believe in employee's

    Recommends
    Positive Outlook
    Approves of CEO

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