ServiceSource Reviews

Updated July 30, 2015
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2.7
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Recommend to a friend
Approve of CEO
ServiceSource CEO Chris Carrington
Chris Carrington
124 Ratings

Pros
  • Very young and high-energy work environment (in 18 reviews)

  • A good place to start your career (in 8 reviews)

Cons
  • Upper management has no clear vision of future (in 9 reviews)

  • You will think yourself back at high school (in 6 reviews)

More Pros and Cons

271 Employee Reviews

Sort: Popular Rating Date
  1. culture of change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Nashville, TN
    Current Employee - Management in Nashville, TN

    I have been working at ServiceSource full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    career paths into new roles not just sales rep or manager are beginning to show up new c level leadership looks like it might be for real not just another wave of overpaid egos

    Cons

    do more with less is still the unofficial mantra still seeing good people level

    Advice to Management

    communicate- change is a deadening word if it isn't followed up with what you are changing to


  2. Good entry level

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Global Renewals Account Manager
    Former Employee - Global Renewals Account Manager

    I worked at ServiceSource (More than a year)

    Pros

    good people, fun atmosphere, team building opportunities. Access into the tech industry.

    Cons

    Boring work (renewals), low pay, poor management depending on team.


  3. Amazing place to work and grow!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at ServiceSource full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A very strong Executive team driven by passion, a great place to work with amazing co-workers. A very positive environment every single day makes the work place more better.

    Cons

    Located in the heart of SF on Market Street which makes everything expensive around you! Though the public transit is very easily accessible something is wrong with the city administration since they are not able to keep up with the beauty of the place and leaving it stinking.

    Advice to Management

    A great team brings great results and you guys know it better. A very well done job to keep the environment very positive and allowing people to grow.


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  5. Working at Service Source

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceSource

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great work experience. First job out of college. Impeccable way to create marketability for yourself.

    Cons

    Beginning pay isn't the greatest. Quota's get hiked mid/end of quarter making quota attainment difficult.

    Advice to Management

    Management isn't particularly concerned with individual status. Would be beneficial to let individual contributors know that they are making a difference. This can be shown through pay raises.


  6. Senior Sales Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO

    I have been working at ServiceSource full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Great people and work culture - Executive team that is focused on leading business transformation - Future outlook is positive as the company looks to double-down on it's fundamental business offering

    Cons

    - Challenging fiscal year 2014 in both financial performance and executive team changes - Some morale issues, mostly at junior level of company - Stock price below original IPO level

    Advice to Management

    - Stay the course, keep focus on building and investing in the core business offering - Retain top talent at all levels of the company - Establish customer for life mentality at all levels and and through the organization


  7. Do your homework

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Broomfield, CO
    Former Employee - Anonymous Employee in Broomfield, CO

    I worked at ServiceSource full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Some of the problem leaders have been replaced.

    Cons

    Vacation is only 2 weeks per year 401k match is adsurb - never seen such a low employer contibution

    Advice to Management

    The entire leadership team has been replaced from CEO down through most VP levels roles. Most new folks have been previously associated with the new CEO. A lot of very smart and capable people were let go at the advice of others who eventually also got the boot. Revisit your benefit offerings, make sure the company has a clear value proposition and treat your employees right.


  8. Seems like it's not doing well

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceSource

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Great place to start, and good pay for right out of college

    Cons

    The company is trying to nickel and dime their employees, company will offer incentives for high performance aka PTO etc then take it away after successfully hitting goals


  9. Great 1st Job, very limited discriminatory advancement opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Nashville, TN
    Former Employee - Sales Manager in Nashville, TN

    I worked at ServiceSource full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Training, initial skill development, great for college grads

    Cons

    Choose to do the wrong thing ahem claiming a value do "Do the right thing" Extreme turnover, Very limited vertical movement, sexist towards females, good ole boys club

    Advice to Management

    The value of your org is the sum of the individuals you choose to groom/develop, let the great employees wander and the org suffers.


  10. Senior sales rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Representative in Nashville, TN
    Current Employee - Senior Sales Representative in Nashville, TN

    I have been working at ServiceSource full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Offers a laid back environment with decent pay for the work. Solid benefits and 401k plans. Very little micro managing.

    Cons

    Stretch goals that are unattainable. Little room for growth. Promotions are more based on how long you have been with the company and who you know and not so based on qualifications.

    Advice to Management

    Create a better carrier path.


  11. Helpful (1)

    Good for entry level, but get your experience and get out

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Nashville, TN
    Former Employee - Inside Sales Representative in Nashville, TN

    I worked at ServiceSource full-time (More than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    I was on a low-stress team with great people, but some teams are a nightmare. The benefits are great and the work life balance is alright (offering work from home days would make it better). I enjoyed my time at ServiceSource, it did what I needed it to do, which was to get me experience after college.

    Cons

    The pay is NOTHING. Literally nothing. They also don't mention when they offer you a position that the bonuses (as meager as they already are) are taxed at 40%. In the job description, it says $3k quarterly bonus. I always exceeded my quota, and still never saw more than $1700 as a bonus. There is also little room for growth. There are so many sales reps compared to managers, it is very difficult to move up.

    Advice to Management

    Great job on the culture. However, employees need to be able to afford to eat to enjoy it. The capped bonus structure is pretty unreasonable. Employees in the same position at competitors are making 3-5 times as much.



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