ServiceSource

www.servicesource.com

ServiceSource Reviews

Updated January 24, 2015
Updated January 24, 2015
199 Reviews
2.7
199 Reviews
Rating Trends

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ServiceSource CEO Chris Carrington
Chris Carrington
105 Ratings

Review Highlights

Pros
  • Fun work environment, professional development opportunities, great place to grow your career (in 18 reviews)

  • A good place to start your career (in 8 reviews)


Cons
  • Upper management has no clear vision of future (in 9 reviews)

  • Lots of drama within work place, very cliquey, feels like high school (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great jobs for recent college grads.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Nashville, TN
    Former Employee - Inside Sales Representative in Nashville, TN

    I worked at ServiceSource full-time (less than an year)

    Pros

    Laid-back atmosphere. Terrific pay for a first professional job. Everyone is young, so it's a fun place to work.

    Cons

    Because everyone is young, the atmosphere can become unprofessional. And if you've had a professional career before this one (like I did), you often get the feeling that no one really knows what they're doing.

    Recommends
    Positive Outlook
  2.  

    Decent company to start sales career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO

    I worked at ServiceSource

    Pros

    Good training and career development program if you demonstrate your skill set. Also helps with obtaining those skill sets.

    Cons

    Pay grade below market. Not much opportunity beyond sales related jobs if you're not willing to work in main office

    Advice to ManagementAdvice

    Communicate more on goings on in company with global employees.

    Recommends
    Negative Outlook
    No opinion of CEO
  3.  

    Service Source

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Nashville, TN
    Current Employee - Inside Sales Representative in Nashville, TN

    I have been working at ServiceSource

    Pros

    Great place to get started. You learn a lot about business in a small amount of time.

    Cons

    Once you feel you are in the swing of all your daily tasks managers add more responsibility without monetary incentives.

    Recommends
    Neutral Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great place to grow your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceSource

    Pros

    You work with some of the largest companies in the world, and you actually get to help make decisions that decide strategy and enforce change in these global companies

    Cons

    There is no clearly defined career path if you do not want to stay in sales. In order to branch out, you have to blaze the trail on your own. This is good for determined individuals, but for others who are not as determined or as ambitious, it's easy to get lost in the shuffle.

    Advice to ManagementAdvice

    Branch out from your own team/vertical. Learn what other teams are doing. Their struggles/challenges/opportunities might apply to your team as well, and we can all benefit from this kind of knowledge sharing.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Great employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Representative in San Francisco, CA
    Current Employee - Senior Sales Representative in San Francisco, CA

    I have been working at ServiceSource full-time (more than 3 years)

    Pros

    okay Benefits, culture, office location

    Cons

    limited personal growth. Moved operations to other states for cheaper pay.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Can Become a Trap

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Operations Specialist in Denver, CO
    Current Employee - Senior Operations Specialist in Denver, CO

    I have been working at ServiceSource full-time (more than 3 years)

    Pros

    -Good to get experience if you don't have a degree or lack experience
    -Good benefits if you are hired on
    -A "young" personality in the office
    -Casual wear

    Cons

    -Not a great place to stay if you have a degree
    -Lack of support to grow your resume/skills after a certain point
    -The "young" personality can get old; All motivation/company rewards are often alcohol-oriented
    -I don't feel the company is invested in its employees

    Advice to ManagementAdvice

    Give more opportunity to gain experiences. "Own your career" is often preached but there have been several instances where an internal career shift was literally taken away/prevented - at the expense of the employee. I don't feel like the company ever advocates for the benefit of its own employees.

    Recommends
    Negative Outlook
  8. 2 people found this helpful  

    Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Nashville, TN
    Current Employee - Sales Representative in Nashville, TN

    I have been working at ServiceSource full-time (more than an year)

    Pros

    Lax during non EOQ times. Sometimes beer fridays. Sometimes able to throw a football in the aisles.

    Cons

    Everyone starts out at 30k non-negotiable. Pay sucks for the pressure managers put on you. Managers lie about how they create quotas. Three Q's in a row we haven't received our full bonus for "financial reasons" but there's enough money to buy out bars and to go on these STARS trips. Use this job for the experience and get out as soon as you find something better.

    Doesn't Recommend
    Negative Outlook
  9.  

    Meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceSource

    Pros

    Laid back, good atmosphere, flexible hours

    Cons

    Girls get overlooked constantly, management is detached from employees, unethical practices

    Advice to ManagementAdvice

    Up pay

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Business Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceSource full-time

    Pros

    Great opportunity for new grads.

    Cons

    Limited room to make a real impact.

    Advice to ManagementAdvice

    Focus on keeping your sales force happy to reduce churn

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Sales Rep experience good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Account Representative in Denver, CO
    Current Employee - Sales Account Representative in Denver, CO

    I have been working at ServiceSource full-time (more than an year)

    Pros

    Consistent work flow. EOQ busy, but for the most part not very stressful. Hands off management for the most part. Very casual environment. Wear nearly whatever you want to work.

    Cons

    Poor pay. Difficult to be promoted. Some sales teams much more challenging than others. Monotonous type of work.

    Advice to ManagementAdvice

    Create more involvement and sales coaching. Less forecasting reports which were inaccurate anyhow.

    Recommends
    Negative Outlook

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