ServiceSource

www.servicesource.com
Employer Engaged

ServiceSource Reviews

Updated February 26, 2015
Updated February 26, 2015
216 Reviews
2.7
216 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ServiceSource CEO Chris Carrington
Chris Carrington
109 Ratings

Review Highlights

Pros
  • Fun work environment, professional development opportunities, great place to grow your career (in 18 reviews)

  • A good place to start your career (in 8 reviews)


Cons
  • Upper management has no clear vision of future (in 9 reviews)

  • Lots of drama within work place, very cliquey, feels like high school (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Work Hard, Play Hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager
    Current Employee - Sales Manager

    I have been working at ServiceSource full-time (more than a year)

    Pros

    Young atmosphere, fun events, learning experience for future in sales career

    Cons

    young atmosphere, can be cliquey, lots of work for the pay

    Advice to ManagementAdvice

    Too much good ole boy system

    Recommends
    Positive Outlook
  2. 1 person found this helpful  

    Okay company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceSource

    Pros

    I get along well with coworkers and it's in a convenient location. It can be challenging at times, but for the most part it's a pretty laid back environment. The client you end up with really determines the quality of your job.

    Cons

    Stressful work, underpaid, not a lot of room for improvement, not as many incentives.

    Recommends
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Great first job out of college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in San Francisco, CA
    Former Employee - Inside Sales Representative in San Francisco, CA

    I worked at ServiceSource

    Pros

    Good company culture - lots of young people and high-energy. Great place to start a career in sales.

    Cons

    Work can get repetitive and boring. Sales quotas are not always realistic. High staff turnover.

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  5. 1 person found this helpful  

    Good for a first Job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Analyst in Denver, CO
    Former Employee - Data Analyst in Denver, CO

    I worked at ServiceSource full-time (more than a year)

    Pros

    Provides a sneak peak into the world of hi-tech.
    Fun, young atmosphere.

    Cons

    The data systems, a huge component of the business, are really messed up and the company keeps changing the direction to straighten things out. Can't seem to solve the problems.

    Advice to ManagementAdvice

    Choose a path and stick to it.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Terrible Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Inside Sales Representative in Denver, CO
    Former Employee - Senior Inside Sales Representative in Denver, CO

    I worked at ServiceSource full-time (more than 3 years)

    Pros

    - The base salary for inside sales representatives is good as well as the bonus amounts.
    - A good starter job out of college to get you ready for the real world.
    - There were also STARS trips to recognize the top performing employees.

    Cons

    - Absolutely TERRIBLE managers. The mangers were unprofessional, incompetent, and untrained. Most managers seemed more interested in partying with employees then actually working.
    - They mostly hire recent graduates with no sense of professionalism. The company culture is equal to a frat party with employees making rude comments and cursing while at work. They pretty much hire anyone with a college degree.
    - Payroll is completely incompetent. They have messed up and delayed bonus checks multiple times.
    - Often go through hiring freezes and lose clients at which employees often get misplaced making it tuff to move up in the company.

    Advice to ManagementAdvice

    Please train your managers and stop treating work as if you are still in a college environment

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Service Source

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Support Coordinator in San Francisco, CA
    Former Employee - Sales Support Coordinator in San Francisco, CA

    I worked at ServiceSource

    Pros

    Fun office environment, casual fridays

    Cons

    law salary for temps, a lot of temp turnover and no hires. My position was meant to be a 3 months temp to perm position and I was a temp for 6 months instead and was never updated regarding hiring. I had to ask if they were going to hire me and once they said they still didn't know, I quit.

    Advice to ManagementAdvice

    Give temps realistic expectations regularly

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    great place to launch a sales career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at ServiceSource

    Pros

    learn what it means to carry a quota
    be part of team striving to hit a goal
    understand how incentives are set, employees goaled and rewarded

    Cons

    challenging market - shift to SaaS hurts their model
    hard to adjust in the spotlight of the public markets
    operations lack leading edge technology

    Advice to ManagementAdvice

    invest in operations. set core competencies and if you dont meet them you got to move on.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Great jobs for recent college grads.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Nashville, TN
    Former Employee - Inside Sales Representative in Nashville, TN

    I worked at ServiceSource full-time (less than a year)

    Pros

    Laid-back atmosphere. Terrific pay for a first professional job. Everyone is young, so it's a fun place to work.

    Cons

    Because everyone is young, the atmosphere can become unprofessional. And if you've had a professional career before this one (like I did), you often get the feeling that no one really knows what they're doing.

    Recommends
    Positive Outlook
  10.  

    Decent company to start sales career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO

    I worked at ServiceSource

    Pros

    Good training and career development program if you demonstrate your skill set. Also helps with obtaining those skill sets.

    Cons

    Pay grade below market. Not much opportunity beyond sales related jobs if you're not willing to work in main office

    Advice to ManagementAdvice

    Communicate more on goings on in company with global employees.

    Recommends
    Negative Outlook
    No opinion of CEO
  11.  

    Takes good employees for granted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO

    I worked at ServiceSource full-time (more than a year)

    Pros

    The people in entry level positions and some managers are great!

    Cons

    The people I work with being the sole good parts of working here is really not a company worth sticking around for.

    I worked a Servicesource for just over a year and have seen the company go way downhill in that time. CONSTANT restructuring is not the way to grow a company.

    The turnover is insanely high because employees are not valued.

    They change quotas mid quarter or after the quarter is over at times. I don't know how that makes sense if you want to keep employees around.

    Your experience Cary's GREATLY depending on what client engagement you're placed on.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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