ServiceSource Reviews

Updated April 16, 2015
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2.8
232 Reviews
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ServiceSource CEO Chris Carrington
Chris Carrington
114 Ratings

Pros
  • Fun work environment, professional development opportunities, great place to grow your career (in 18 reviews)

  • A good place to start your career (in 8 reviews)

Cons
  • Upper management has no clear vision of future (in 9 reviews)

  • Lots of drama within work place, very cliquey, feels like high school (in 6 reviews)

More Pros and Cons

Employee Reviews

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  1. Great place for young people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager I in Nashville, TN
    Former Employee - Sales Manager I in Nashville, TN

    I worked at ServiceSource full-time (more than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great atmosphere, with the ability to move up quickly with hard work. Your voice can be heard and you have the potential to make real change. Very relaxed.

    Cons

    Younger demographic. Reps unmotivated which can hurt your pay if you're in management. Pay isn't great and often upper management doesn't value the right people.

    Advice to Management

    Value your hard working good employees before they are recruited out.

  2. Helpful (2)

    Allows you to begin your corporate career and gain experience, but not many internal advancement opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Nashville, TN
    Current Employee - Inside Sales Representative in Nashville, TN

    I have been working at ServiceSource full-time (more than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    >Pay consists of a base salary with quarterly bonuses. You have the security of a salary, with bonus potential being a nice motivator.
    >Laid back atmosphere with a young lively crowd. Work hard, play harder goes hand in hand with this company.
    >As long as you are getting your work done, properly managing the the client relationship, and hitting/exceeding your sales quota, they will not micro-manage you.
    >Upper Management and Directors are very involved with the company. They will make conversation with the lowest man on the totem pole.

    Cons

    > They are known to take advantage of skilled employees by giving them 2-3 times the workload without increasing their pay.
    > They've had multiple instances of adjusting bonus payouts after final numbers are in, leaving employees struggling with personal budgets after planning for a much higher payout. This discourages employees and leaves them looking for new jobs.
    > Unclear expectations that vary by director, client, manager, etc.
    > Known for promoting people based on social status and not their results.

    Advice to Management

    Not all sales reps are meant to be managers. Establish career paths for these people to advance in, so you do not have people managing who have no place doing so. Currently, management is the only way to move up from sales.
    If you value a good employee and would like to keep them around, let them know so- both verbally and financially. This company could really excel if it worked on its employee retention. Every year the client has to start over from step 1 because employees move on to better paying jobs and don't feel appreciated. The company knows they can easily replace any sales employee with a recent college graduate, so they don't heavily monitor turnover and the reasons behind it... in turn, employees know this is how they are viewed by their company and it doesn't result in much job security.

  3. Helpful (1)

    service source is a great start for college graduates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Nashville, TN
    Former Employee - Inside Sales Representative in Nashville, TN

    I worked at ServiceSource

    Recommends
    Recommends

    Pros

    Young environment, freedom, pay, meet a lot of people

    Cons

    Managers and training. After you complete training, it's completely different because the team you're assign to will train you.

    Advice to Management

    Communicate effectively with your employees

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Operations Services Specialist in Nashville, TN
    Current Contractor - Operations Services Specialist in Nashville, TN

    I have been working at ServiceSource as a contractor (less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Very relaxed atmosphere. Probably the most laid back place I've ever worked. They do not micromanage. They just let people do their job.

    Cons

    The only downside is the location. Situated right in downtown parking is a huge hassle.

    Advice to Management

    Get out of downtown into a more employee friendly area.

  6. Great job for someone right out of college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceSource

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Relaxed atmosphere, potential to move up into first-line management

    Cons

    Upper management is hard to penetrate; they all seem to hang out together outside of work, and have been friends for a long time...

  7. Helpful (3)

    Senior Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceSource full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Laid back atmosphere, can develop great personal relationships with coworkers

    Cons

    Giving 1 star because giving no stars wasn't an option. Glorified staffing company with little development offered. They do absolutely nothing to retain talented employees and their management often exhibits childish and unprofessional behavior.

    Advice to Management

    Lots of dead weight at the company. Desperately need to work on employee rentention.

  8. Helpful (3)

    just ok.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceSource

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    attractive benefits for an employer. not a great place to work

    Cons

    too much change in short amount of time

    Advice to Management

    listen to your employees, especially the ones that have been there the longest

  9. Work Hard, Play Hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager
    Current Employee - Sales Manager

    I have been working at ServiceSource full-time (more than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Young atmosphere, fun events, learning experience for future in sales career

    Cons

    young atmosphere, can be cliquey, lots of work for the pay

    Advice to Management

    Too much good ole boy system

  10. Helpful (3)

    Inside Sales Reps

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative
    Former Employee - Inside Sales Representative

    I worked at ServiceSource

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    great friends I met there

    Cons

    worst management ever, micromanagement, incompetence, managers don't even know the client or processes associated

    Advice to Management

    evaluate who you are promoting to manager

  11. Helpful (1)

    Okay company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceSource

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    I get along well with coworkers and it's in a convenient location. It can be challenging at times, but for the most part it's a pretty laid back environment. The client you end up with really determines the quality of your job.

    Cons

    Stressful work, underpaid, not a lot of room for improvement, not as many incentives.

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