ServiceSource Reviews

Updated March 24, 2015
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2.7
220 Reviews
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Recommend to a friend
Approve of CEO
ServiceSource CEO Chris Carrington
Chris Carrington
110 Ratings

Pros
  • Fun work environment, professional development opportunities, great place to grow your career (in 18 reviews)

  • A good place to start your career (in 8 reviews)

Cons
  • Upper management has no clear vision of future (in 9 reviews)

  • Lots of drama within work place, very cliquey, feels like high school (in 6 reviews)

More Pros and Cons

Employee Reviews

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  1. Great job for someone right out of college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceSource

    Pros

    Relaxed atmosphere, potential to move up into first-line management

    Cons

    Upper management is hard to penetrate; they all seem to hang out together outside of work, and have been friends for a long time...

    Recommends
    Negative Outlook
    No opinion of CEO
  2. Work Hard, Play Hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager
    Current Employee - Sales Manager

    I have been working at ServiceSource full-time (more than a year)

    Pros

    Young atmosphere, fun events, learning experience for future in sales career

    Cons

    young atmosphere, can be cliquey, lots of work for the pay

    Advice to ManagementAdvice

    Too much good ole boy system

    Recommends
    Positive Outlook
  3. 1 person found this helpful

    Okay company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceSource

    Pros

    I get along well with coworkers and it's in a convenient location. It can be challenging at times, but for the most part it's a pretty laid back environment. The client you end up with really determines the quality of your job.

    Cons

    Stressful work, underpaid, not a lot of room for improvement, not as many incentives.

    Recommends
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful

    Great first job out of college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in San Francisco, CA
    Former Employee - Inside Sales Representative in San Francisco, CA

    I worked at ServiceSource

    Pros

    Good company culture - lots of young people and high-energy. Great place to start a career in sales.

    Cons

    Work can get repetitive and boring. Sales quotas are not always realistic. High staff turnover.

  6. 2 people found this helpful

    Terrible Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Inside Sales Representative in Denver, CO
    Former Employee - Senior Inside Sales Representative in Denver, CO

    I worked at ServiceSource full-time (more than 3 years)

    Pros

    - The base salary for inside sales representatives is good as well as the bonus amounts.
    - A good starter job out of college to get you ready for the real world.
    - There were also STARS trips to recognize the top performing employees.

    Cons

    - Absolutely TERRIBLE managers. The mangers were unprofessional, incompetent, and untrained. Most managers seemed more interested in partying with employees then actually working.
    - They mostly hire recent graduates with no sense of professionalism. The company culture is equal to a frat party with employees making rude comments and cursing while at work. They pretty much hire anyone with a college degree.
    - Payroll is completely incompetent. They have messed up and delayed bonus checks multiple times.
    - Often go through hiring freezes and lose clients at which employees often get misplaced making it tuff to move up in the company.

    Advice to ManagementAdvice

    Please train your managers and stop treating work as if you are still in a college environment

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful

    Good for a first Job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Analyst in Denver, CO
    Former Employee - Data Analyst in Denver, CO

    I worked at ServiceSource full-time (more than a year)

    Pros

    Provides a sneak peak into the world of hi-tech.
    Fun, young atmosphere.

    Cons

    The data systems, a huge component of the business, are really messed up and the company keeps changing the direction to straighten things out. Can't seem to solve the problems.

    Advice to ManagementAdvice

    Choose a path and stick to it.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful

    great place to launch a sales career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at ServiceSource

    Pros

    learn what it means to carry a quota
    be part of team striving to hit a goal
    understand how incentives are set, employees goaled and rewarded

    Cons

    challenging market - shift to SaaS hurts their model
    hard to adjust in the spotlight of the public markets
    operations lack leading edge technology

    Advice to ManagementAdvice

    invest in operations. set core competencies and if you dont meet them you got to move on.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful

    This is not a technology company at any level.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ServiceSource

    Pros

    Good benefits, HR and IT are very supportive

    Cons

    Horrible leadership at all levels. New CEO shows promise however there is a years worth of work to be done. Leadership is all politics and managing up. Market and field execution is very poor. People and team development are non existent.

    Advice to ManagementAdvice

    Hire leadership with real Start-Up experience. Just because someone was successful at Oracle and SAP doesn't mean they can build a company.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. Decent company to start sales career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO

    I worked at ServiceSource

    Pros

    Good training and career development program if you demonstrate your skill set. Also helps with obtaining those skill sets.

    Cons

    Pay grade below market. Not much opportunity beyond sales related jobs if you're not willing to work in main office

    Advice to ManagementAdvice

    Communicate more on goings on in company with global employees.

    Recommends
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful

    Great jobs for recent college grads.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Nashville, TN
    Former Employee - Inside Sales Representative in Nashville, TN

    I worked at ServiceSource full-time (less than a year)

    Pros

    Laid-back atmosphere. Terrific pay for a first professional job. Everyone is young, so it's a fun place to work.

    Cons

    Because everyone is young, the atmosphere can become unprofessional. And if you've had a professional career before this one (like I did), you often get the feeling that no one really knows what they're doing.

    Recommends
    Positive Outlook

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