ServiceSource

  www.servicesource.com
  www.servicesource.com
Work in HR? Unlock Free Profile

ServiceSource Reviews

Updated September 30, 2014
Updated September 30, 2014
165 Reviews
2.9
165 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ServiceSource Chairman & CEO Mike Smerklo
Mike Smerklo
91 Ratings

Review Highlights

Pros
  • Very young and high-energy work environment (in 18 reviews)

  • Fun work environment, professional development opportunities, great place to grow your career (in 13 reviews)


Cons
  • Upper management has no clear vision of future (in 8 reviews)

  • Lots of drama within work place, very cliquey, feels like high school (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    I guess there's worse, but haven't given mining a go yet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceSource full-time for more than 3 years

    Pros

    Free coffee, good office location. Did I mention free coffee?

    Cons

    As someone mentioned, targets are made of thin air and often unreachable. Despite everyone knowing what the differences among Regions are, these targets do not take any relevant factors into consideration. The base salary is low, bonuses (and incentives) are ridiculously low and barely worth leaving our beds in the morning. SS pretends to be a sales company but in fact it's a call center. We are heavily dependent on our clients and as a matter of fact the "leverage" employees have is very little but they are usually yelled at as if they were fully responsible for failing to hit the aforementioned made-of-thin-air targets.

    Also, repeating again something that has already been pointed out, forget about having a life every end of the month, end of the quarter, end of the year. Your manager can work from home, but you won't have a laptop because the budget is "being reinvested". No pay for overtime, no time in lieu. However, you'll get free dinner when you'll spend your nights here (during quarter end you are not allowed to leave, just saying).

    But hey! there is a silver lining! as long as you are in good terms with the management and as long as you jump around preaching about how fantastic this place is, as long as you notify Jesus Christ himself every time something remarkable happens, like how you've used your persuasion skills to get a customer to pick up the phone and make a big deal out of it, here you will have a career no matter what.

    Bottom line being, if you are a hard-working, ambitious, intelligent individual with no interest in political alliances and no plan to get a lobotomy done anytime soon, apply elsewhere.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Bizarre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance  in  San Francisco, CA
    Current Employee - Finance in San Francisco, CA

    I have been working at ServiceSource full-time for more than a year

    Pros

    Good location in SOMA.
    Interesting business model
    Good challenges to learn about building a service business
    Everybody is very smart and professional.

    Cons

    The company's leadership (which has changed dramatically over the last 12 months) is constantly changing and seems to be at odds with one another. The CEO recently left so there is opportunity for improvement in the culture, but the first month doesn't appear to be the case. Very disappointing as there are many smart people in the company and the company continues to attract good talent. Unfortunately, the business model doesn't appear to be working so the company faces a very challenging future. The good news is that there is a good talent inside the company, if management could harvest it.

    Advice to ManagementAdvice

    Stability in the management ranks, please.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    Never trust the new management.. Leave when you can..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Representative  in  Singapore (Singapore)
    Former Employee - Senior Sales Representative in Singapore (Singapore)

    I worked at ServiceSource full-time for more than a year

    Pros

    Company is willing to take in fresh grad with no experience due to severe lack of manpower after rounds of mass resignation. Used to promise fast progression and very good perks like incentive trip.

    Cons

    New management taking everyone as a fool. Micromanagement and set ridiculous sales target just to meet personal interest. Love to dangle attractive carrots to hit the target only to go back their words after quarter end. Scrap incentive trip without a word and hoping new employees won't know.

    Advice to ManagementAdvice

    Get someone with credibility for the job!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 3 people found this helpful  

    Run when you can !!! Going downhill rapidly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Singapore (Singapore)
    Former Employee - Anonymous Employee in Singapore (Singapore)

    I worked at ServiceSource full-time for more than a year

    Pros

    Young environment ( coz so many people is leaving and they have such bad names so only fresh grad will join) ,Cheap free lunch during quarter end , dress code is very flexible ( note: short cheap looking skirts , t shirts and flip flop is tolerated)

    Cons

    incapable management that micromanage everything, lower than average payroll , high turnover rate ,promotion is based on relationship ( although they claimed that they gave fair chance to each employee to apply but most of the time , it has already been pre-determined) , stocks dropping like mad.

    It used to be a fun and energetic company with lots of motivating managers and perks. But after Chris Nelson and a few capable leader left those good things is gone too. People leaves too fast and in desperate times , just get anyone to fit the role - so you can pretty much imagine the quality.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Management picks favorites, instead of the right person for the job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Services Specialist  in  Denver, CO
    Current Employee - Operations Services Specialist in Denver, CO

    I have been working at ServiceSource full-time for more than a year

    Pros

    Compensation, Awesome break facilities, pool table, chess tables, free coffee and tea, lots of company outings that you can drink at, fun work environment

    Cons

    Cliquey, lots of drama withing teams, your job depends on the client, communication between management and staff, needs organization

    Advice to ManagementAdvice

    Talk to your employees, don't have them work under you. Work with them so that you all can work together peacefully. Don't pick favorites !

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Inside Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative  in  Nashville, TN
    Current Employee - Inside Sales Representative in Nashville, TN

    I have been working at ServiceSource full-time

    Pros

    Young and fun group to work with.

    Cons

    Compensation could be better for more Sr reps.

    Recommends
    Approves of CEO
  8.  

    Excellent experience, know your direction and OWN your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Representative
    Current Employee - Senior Sales Representative

    I have been working at ServiceSource full-time for more than 3 years

    Pros

    People - colleagues are excellent
    Sales Managers - Do the best they can and provide support
    Training - numerous opportunities to learn
    Opportunity - numerous clients with many different products

    Cons

    Constant reorganization
    Difficult to be away as a top performer; difficult to move to a new team
    Time off EOQ is strict

    Advice to ManagementAdvice

    Go back to your roots and find talented professionals, pay them the right price and make them happy. Avoid a loss of morale due to little things - especially difficult PTO

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    A company that will challenge you to do your best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at ServiceSource full-time for more than 5 years

    Pros

    - Tackling an import need in the marketplace - protecting and growing recurring revenue streams.
    - Ambitious management team
    - Partner with some of the very best tech companies

    Cons

    - Difficult being public at it's current size
    - lots of management turnover at this point in time.

    Advice to ManagementAdvice

    - stay close to the customers and to the employees interfacing with customers each and every day.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    Nashville Sales Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Director
    Current Employee - Sales Director

    I have been working at ServiceSource full-time for more than 5 years

    Pros

    great place to work and grow

    Cons

    need to set a clear vision

  11. 4 people found this helpful  

    Utter Chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Denver, CO
    Current Employee - Anonymous Employee in Denver, CO

    I have been working at ServiceSource full-time

    Pros

    Young vibrant company - lots of potential if they can get it together.

    Cons

    The company is in a constant state of flux. 3 re-orgs in less than a year. The CEO just stepped down. Missed earnings two quarters in a row. Executives are arrogant and make changes on a whim.

    Advice to ManagementAdvice

    Settle down! Put a solid plan in place and work it. Let it bake. Re-orging each quarter is expensive and does not give any strategy time to succeed (or fail).

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

ServiceSource Photos

ServiceSource - "The Chase" building

+ Add Photo

Worked for ServiceSource? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.