ServiceSource

www.servicesource.com

ServiceSource Reviews

Updated January 30, 2015
Updated January 30, 2015
203 Reviews
2.7
203 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ServiceSource CEO Chris Carrington
Chris Carrington
105 Ratings

Review Highlights

Pros
  • Fun work environment, professional development opportunities, great place to grow your career (in 18 reviews)

  • A good place to start your career (in 8 reviews)


Cons
  • Upper management has no clear vision of future (in 9 reviews)

  • Lots of drama within work place, very cliquey, feels like high school (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great first job out of college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in San Francisco, CA
    Former Employee - Inside Sales Representative in San Francisco, CA

    I worked at ServiceSource

    Pros

    Good company culture - lots of young people and high-energy. Great place to start a career in sales.

    Cons

    Work can get repetitive and boring. Sales quotas are not always realistic. High staff turnover.

  2.  

    Good for a first Job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Analyst in Denver, CO
    Former Employee - Data Analyst in Denver, CO

    I worked at ServiceSource full-time (more than a year)

    Pros

    Provides a sneak peak into the world of hi-tech.
    Fun, young atmosphere.

    Cons

    The data systems, a huge component of the business, are really messed up and the company keeps changing the direction to straighten things out. Can't seem to solve the problems.

    Advice to ManagementAdvice

    Choose a path and stick to it.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Service Source

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Support Coordinator in San Francisco, CA
    Former Employee - Sales Support Coordinator in San Francisco, CA

    I worked at ServiceSource

    Pros

    Fun office environment, casual fridays

    Cons

    law salary for temps, a lot of temp turnover and no hires. My position was meant to be a 3 months temp to perm position and I was a temp for 6 months instead and was never updated regarding hiring. I had to ask if they were going to hire me and once they said they still didn't know, I quit.

    Advice to ManagementAdvice

    Give temps realistic expectations regularly

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    great place to launch a sales career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at ServiceSource

    Pros

    learn what it means to carry a quota
    be part of team striving to hit a goal
    understand how incentives are set, employees goaled and rewarded

    Cons

    challenging market - shift to SaaS hurts their model
    hard to adjust in the spotlight of the public markets
    operations lack leading edge technology

    Advice to ManagementAdvice

    invest in operations. set core competencies and if you dont meet them you got to move on.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    present employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ServiceSource

    Pros

    If you are desperate for a job. You will have one.

    Cons

    Micromanagement
    Unprofessional environment
    Unstable job and with no security
    Favoritism runs rampant

    Advice to ManagementAdvice

    Get a clue!

    Doesn't Recommend
    Negative Outlook
  7.  

    Decent company to start sales career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO

    I worked at ServiceSource

    Pros

    Good training and career development program if you demonstrate your skill set. Also helps with obtaining those skill sets.

    Cons

    Pay grade below market. Not much opportunity beyond sales related jobs if you're not willing to work in main office

    Advice to ManagementAdvice

    Communicate more on goings on in company with global employees.

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    Great for a start not for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceSource full-time (more than a year)

    Pros

    Friendly atmosphere
    Laid back attitude
    If new to sales great environment
    Young people
    Job Security

    Cons

    Typical Outsourcing Company
    Career possibilities are limited
    Not suited for experienced sales people
    Has an tendency to get boring
    Low base salary
    Mediocre middle management
    Little technical knowledge

    Advice to ManagementAdvice

    Clearer career-paths
    Clearer in communication
    More investment in training
    Stronger overall management
    Make the business more profitable

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Great jobs for recent college grads.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Nashville, TN
    Former Employee - Inside Sales Representative in Nashville, TN

    I worked at ServiceSource full-time (less than a year)

    Pros

    Laid-back atmosphere. Terrific pay for a first professional job. Everyone is young, so it's a fun place to work.

    Cons

    Because everyone is young, the atmosphere can become unprofessional. And if you've had a professional career before this one (like I did), you often get the feeling that no one really knows what they're doing.

    Recommends
    Positive Outlook
  10. 2 people found this helpful  

    Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Nashville, TN
    Current Employee - Sales Representative in Nashville, TN

    I have been working at ServiceSource full-time (more than a year)

    Pros

    Lax during non EOQ times. Sometimes beer fridays. Sometimes able to throw a football in the aisles.

    Cons

    Everyone starts out at 30k non-negotiable. Pay sucks for the pressure managers put on you. Managers lie about how they create quotas. Three Q's in a row we haven't received our full bonus for "financial reasons" but there's enough money to buy out bars and to go on these STARS trips. Use this job for the experience and get out as soon as you find something better.

    Doesn't Recommend
    Negative Outlook
  11. 5 people found this helpful  

    If this is not your very first job, avoid this employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Manager in Dublin, Dublin (Ireland)
    Former Employee - Inside Sales Manager in Dublin, Dublin (Ireland)

    I worked at ServiceSource full-time (more than 5 years)

    Pros

    Small international teams with good atmosphere. Good first experience for junior employees. Building skills around client delivery, sales, ops, process and data management. Not to forget, a lot of resilience...

    Cons

    As a managed services company, it has no power or influence over its clients whatsoever, which leads to unrealistic demands, in turn enforced by high management who does not see (or refuses to see) the dramatic capacity constraints on the ground. For instance, sales forecasts are basically "assigned" to each manager/team as a target to hit at all costs, no matter how unreasonable it is in light of the pipeline. In addition, ongoing cost cutting measures and workload increase lead to an extremely pressurised environment, where burn-outs are not unheard of and attrition is as high as in a call centre. The company strategy is also very questionable (SaaS venture...) and has arguably been dragging the company down for 3 years now. Lastly, a notable lack of transparency and honesty towards employees generates rivalries and political games. For instance, some hard-working and competent employees are left in a state of arrested development, whereas weaker but more political/vocal people tend to progress very faster. This is true everywhere, but in my years there, I have seen and heard about quantities of unethical decisions of the sort, some of which were truly revolting.

    Advice to ManagementAdvice

    You cannot fix everything with a big hammer. Success comes from your people - address the real issues or be honest about why you cannot.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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