ServiceSource
3.0 of 5 134 reviews
www.servicesource.com San Francisco, CA 1000 to 5000 Employees

ServiceSource Reviews

Updated Jul 8, 2014
ServiceSource – Ireland – “ServiceSource - "The Chase" building”

All Employees Current Employees Only

3.0 134 reviews

                             

68% Approve of the CEO

ServiceSource Chairman & CEO Mike Smerklo

Mike Smerklo

(74 ratings)

56% of employees recommend this company to a friend
134 Employee Reviews
in

Review Highlights

Pros:
  • "Fun work environment with lots of young and energetic people"
    in 12 reviews
  • "Fun work environment, professional development opportunities, great place to grow your career"
    in 11 reviews
Cons:
  • "A large portion of the employees underneath upper management are either inexperienced or incompetent"
    in 5 reviews
  • "Most of the jobs here don't have a huge amount of opportunity for career growth"
    in 3 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Great work environment and flexibility but long hours for low pay.

    Solution Design (Current Employee)
    Nashville, TN

    ProsFlexibility - working remotely is allowed at certain times. This place has a fast paced environment with great people. It is a great place to start your career and gives you insight into several different companies.

    ConsWork hours can be long, so work-life balance goes out to the door when something needs to be done ontime. The amount of work required is not equal to the amount of time and effort that you provide

    Advice to Senior ManagementPay to keep your good employees, or they'll end up somewhere else!

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    Over stretched targets

    Anonymous Employee (Current Employee)
    Singapore (Singapore)

    ProsYoung & dynamic working environment

    ConsOver stretched & unrealistic targets

    Advice to Senior ManagementFocus on important aspects of the business

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    "Going down hill"

    Anonymous Employee (Current Employee)

    ProsDress code and work life balance. You will make friends.

    ConsCompany needs to retain current employees and continue to groom the long term employees. Once you get older, it appears there is no where to go. Management seems to be left in the dark about changes. Upper management has no direction from sales VP; when changes are made, they don't know how to share the message with other managers.

    Advice to Senior ManagementManagement needs to take their own advice. The issue is the managers have zero background in actual sales, half the company is learning how to sell from people that have never sold anywhere else. The new hires are learning mistakes from day one, and the managers are not assisting with new hire training. Management needs to be more aware of their employees, rather than being so concerned about processes. Its process overload...

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    • Comp & Benefits
           
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    Solid entry-level career position plus the ability to progress quickly if you're in the right team

    Anonymous Employee (Former Employee)

    ProsThe multicultural environment makes it an interesting place to work.

    ConsCan be repetitive and slightly underwhelming work.

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    1 person found this helpful  

    going downhill

    Anonymous Employee (Current Employee)

    ProsWilling to hire young people. trying to keep the culture exciting and laid back

    Consmade unrealistic targets, then blaming the reps for not meeting them. Wanted to be the dark horse for stock market but turned into an underdog, now management going through crisis for the poor performance on sales number.

    Advice to Senior Managementkeep doing what you are doing now, then you will lose the staff, and the money.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    • No Opinion of CEO

     

    Good company with a few growing pains

    Anonymous Employee (Current Employee)

    ProsThis is a fast growing company with a lot of opportunity for growth. If you are a hard worker and driven by results, you will stand apart from the crowd and do very well

    ConsIt's easy to get pigeon-holed into something when you are "too good" at what you do. It makes it harder to move into a different role when the one you are trying to transition from is struggling.

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Ups and Downs

    Sales Manager (Current Employee)

    ProsIt is a laid back culture that wants to promote growth of its employees. Compensation is fair.

    ConsThere is a large disconnect between management at all levels and the reps. Company tends to seem to want to hire less than stellar talent and teach them the ways. Most reps think this is nothing more than an extension of their last college course instead of a job they should take serious.

    Advice to Senior ManagementRealize that you have true talent within the walls of the company that should be leveraged vs trying to fit everyone into the same mold

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    • Disapproves of CEO

    4 people found this helpful  

    Lots of market potential but poor execution, weak executive team & boring work environment

    Anonymous Employee (Current Employee)
    San Francisco, CA

    ProsThe market potential is amazing.
    Engineering & Product Management Teams are getting the SaaS product on the right path.
    Company delivers real result for the who's who in the tech industry.

    ConsExecs don't know how to run software company.
    Lots of executive in-fighting & politics.
    Sales & Marketing fight rather than collaborate.
    Talk the talk but don't walk the walk regarding core values. (HR is non-existent)
    Employees don't feel valued at all.
    Horribly boring work environment in San Francisco.
    Company missed earnings and now is reeling with the stock at a 52 wk low & bonuses highly unlikely - lots of people are leaving.

    Advice to Senior ManagementStop talking about valuing your employees and start showing it!
    Get your act together as an Executive team.
    Figure out how to SELL!!

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    • Approves of CEO

     

    Great

    Anonymous Employee (Current Employee)

    ProsSalary, stability, benefits, work location, and co-workers

    ConsManagement should cross train their employees.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    • Approves of CEO

    1 person found this helpful  

    Happy to be here

    Senior Sales Representative (Current Employee)
    Liverpool, England (UK)

    ProsQuick career progression from start to Senior Sales Rep (2y)
    Communication has improved in the last year for more transparency
    Targets are tough but fair (depending on your territory).

    Cons50:50 hiring from inside and outside - should be higher internally meaning many senior reps are fighting for a few positions.
    Sometimes targets are unrealistic

    Advice to Senior ManagementListen to sales staff and do not make this a call center.

    Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at ServiceSource reviews and ratings — including employee satisfaction and approval rating for ServiceSource CEO Mike Smerklo. All 134 reviews posted anonymously by ServiceSource employees.