ServiceSource Reviews

Updated August 26, 2014
Updated August 26, 2014
158 Reviews

2.8
158 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ServiceSource Chairman & CEO Mike Smerklo
Mike Smerklo
88 Ratings

Review Highlights

Pros
  • Fun work environment, professional development opportunities, great place to grow your career (in 15 reviews)

  • It is a great place to start your career and gives you insight into several different companies (in 12 reviews)


Cons
  • A large portion of the employees underneath upper management are either inexperienced or incompetent (in 6 reviews)

  • Lots of drama within work place, very cliquey, feels like high school (in 5 reviews)

More Highlights

Employee Reviews

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  1.  

    Fun place to work downtown Nashville with great potential with hard work that is rewarded.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Strategic Sales Representative  in  Nashville, TN
    Current Employee - Strategic Sales Representative in Nashville, TN

    I have been working at ServiceSource full-time for more than a year

    Pros

    Fun environment, mixed crowd and ability to move up. Some good managers that allow freedom to get your job done and be successful. Challenging teams depending on where you are placed.

    Cons

    Stock price and happiness is dependent on management, some young new managers that micro manage and not sure how to work with people to make a successful team.

    Advice to ManagementAdvice

    Some management is too control. loosen the chains and results could be much greater, more positive attitude.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Mediocre at best... and that's being nice.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at ServiceSource full-time for more than a year

    Pros

    -Nice insurance benefit package.

    -Easy to get to via MUNI and/or Bart.

    Cons

    -The CEO is no where to be seen or heard from. Even in the HQ with him around the corner, you might hear from him once a quarter via email with promises of communication and information. But nothing. Empty words about the importance of 'employee retention' and 'winning as a team' yet nothing to back it up.

    -Employees do what they want. No accountability or self responsibility for simple things like picking up spilled food or throwing away empty food containers. A mentality of it's someone else's problem.

    -Lunch is brought in on Wednesdays with is nice, but unfortunately, many people do not understand the concept that other people are eating that food too. People will PILE on multiple plates and even bring Tupperware with them right when lunch is served. Food often runs out very quickly and many people don't get to enjoy it.

    -In an effort to attract top engineers, management has begun making a poor effort to establish a "Google type culture" which includes an thin array of free snacks, cheap alcohol, lunch on Tuesdays and a chair masseur every other week. This may sound like a nice idea except that these 'perks' are only for the engineering teams. As you can image this has created some animosity with other departments and a caste system. "We value these people more than you" is how it seems to translate. Which is completely accurate.

    -Culture is non-existent.

    -Near AT&T Park which creates some challenges if you're driving in and parking.

    Advice to ManagementAdvice

    Get it together.

    The company is (was?) growing so rapidly they are (were?) struggling to hire people on fast enough and it became a quantity vs quality situation. A problem with this is that they were hiring people who were unqualified for their roles and unable execute them (to no fault of their own really). Growth and learning is part of moving up a career ladder but I think the failure comes from lack of leadership and proper training or guidance.

    When I first started in 2012, ServiceSource had just finished a restructuring, had a mini one in the middle of my time there and was wrapping up a THIRD when I left. So essentially 3 restructurings in 2 years. Not good.

    A combination of lay offs and people quitting but lots of people leaving at a rapid pace. Whether on their own or by choice... still not a good sign.

    They want to sell it as a "startup" but it is not. They are a public company that is over 10 years old and that is run by a bunch of conservative men.

    All in all... this company needs strong leaders.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Used to be great to work there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  Denver, CO
    Current Employee - Anonymous in Denver, CO

    I have been working at ServiceSource full-time for more than 5 years

    Pros

    Used to be a fun work environment, young staff environment, progressive, good benefits, lots of interesting people. located downtown off the light rail. nice location

    Cons

    inconsistent managers who don't understand the business or cannot communicate. sometimes it's like working in a frat house. space is running out so they rearrange and cram you wherever they can. They've made so many changes to the business that it may not have been the best idea. Nothing is standardized and when you leave you're not clear what your skills there translate into.

    Advice to ManagementAdvice

    Training management needs to be standardized. No one has the same management style and expectations vary from person to person. Communication needs improvement.

    No opinion of CEO
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  5. 3 people found this helpful  

    Poor management and huge workloads for minimal pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Representative  in  Nashville, TN
    Current Employee - Senior Sales Representative in Nashville, TN

    I have been working at ServiceSource full-time for more than 3 years

    Pros

    There was once a fair amount of pros. Currently, the only pro is not working weekends; some teams have you work Saturday.

    Cons

    Mandatory overtime; carrot-on-stick motivation; not family friendly; claims sales, but actually PO chasers; demeaning management.

    The Q114 earning report came out and then the quota for all teams globally went up by 15%. Coincidentally, only 10% of the sales population got a commission check. If you like living just above the poverty threshold, working 10hrs a day (without lunch), and are an alcoholic, this is your place!

    Advice to ManagementAdvice

    Hire managers that don't live with their parents, hire managers that have sales experience, hire directors (married) that don't hit on the female staff, and start investing in actual training. Online training is not training. If you over work people and do not pay them, you will lose the employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Slave Labour Practices

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Representative  in  Nashville, TN
    Former Employee - Senior Sales Representative in Nashville, TN

    I worked at ServiceSource full-time for more than 3 years

    Pros

    Whatever benefits they claim to offer you, please take a step further and verify them in details for the whole story is a deceit. Not all employees have the same benefits for the exact same role.

    Employees that are cherished by the management (meaning, those ready to take on any dirty job: bullying, verbal and emotional abuse on protected minorities, documents and clients reports falsification, harassment duties etc...) get the full package of the good stuff and even more....

    If you happen to be on the other side, forget about it. Even if you are offered some benefits, you will not be allowed to enjoy it as you will be "Living at work". They will keep you so busy and obedient with intimidation that you will forget that life has better to offer. Don't believe me ? Give it a try :-)

    Other than that, you get a paycheck. I guess it's a "pro".

    Cons

    - I WORKED IN THIS COMPANY FOR ALMOST 03 YEARS WITHOUT VACATION!! Yes, that's correct. No Vacation at all. After I left, they told me " ServiceSource" does not offer vacation. Only "PTOs" ! Complete LIE since their favorites are allowed to take more than 2 weeks vacation a year and come back refreshed to tell about the good time they had. For my part, even after 2 days of PTO, I must expect to be treated as a "dirt" as if I was guilty of work abandonment.

    - UNREASONABLE WORK LOAD AND HOURS: If you belong to a minority group and have no "protector" or "are not willing to take on the dirty jobs" , they will " make you work you to DEATH". You will be assigned the jobs of 2-3 people and be measured on much severe metrics than others. It's all about "FRAT" system out there.., "cult type of environment" ... and trust me , they will try to control you as if you were their property.

    - FORGET about INTEGRITY AND PROFESSIONALISM: The reports are what the manager want it to look like. If you insist on accuracy, you will have a "red flag" on your head. So, please do not get into the "ILLUSION" of a "MERIT SYSTEM". If one senior manager wants his "cousin" to get the next promotion, he won't mind having 4 people assist him in his duties so he can "beat your metrics".

    - FALSIFICATIONS: If you're already "in" , double check your paystubs, W2s, 401k, Stock Plans. You might have a HUGE DIRTY SURPRISE waiting for you there!!! Mines were falsified. I found out after I left and I'm still fighting to get the records fixed.

    - NO WORK ETHICS: The best and faster way to advance in this company is to either be an "Hypocrite" or a "Bully". The first option is when you play "Cool" with your peers and "Back-stab" them with your manager. He will reward you with "a promotion" because you keep his enemies (Those who represent a threat because of their leadership or technical skills).

    The second option is to be a "Brute": Yelling on co-workers, humiliating your opponents, sabotage, intimidation ... In this case you will also move fast because they will promote you by fear of becoming your next victim.

    Advice to ManagementAdvice

    The success of a company is not just measured by the "Numbers" on a financial statement. Count how many lives you've built and how many you've destroyed or are slowly destroying.

    If you are a senior manager of this company, you can expect "JUSTICE" to be done one day. Once people start to see beyond your nice "Suit" and realize the person behind doesn't really care, then their whole perspective will start to change and your speeches will become meaningless....if they are not already!

    Doesn't Recommend
    Negative Outlook
  7.  

    Good company with a few growing pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceSource full-time for more than 5 years

    Pros

    This is a fast growing company with a lot of opportunity for growth. If you are a hard worker and driven by results, you will stand apart from the crowd and do very well

    Cons

    It's easy to get pigeon-holed into something when you are "too good" at what you do. It makes it harder to move into a different role when the one you are trying to transition from is struggling.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 4 people found this helpful  

    Absolute joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Services Specialist
    Former Employee - Operations Services Specialist

    I worked at ServiceSource full-time for more than 3 years

    Pros

    Laxed dress code
    Can take PTO whenever you want
    Some cool co-workers

    Cons

    - Sales is full of frat boy, crossfit legends
     - Stock is tanking
     - CEO couldn't even give straight answer on CNN after the IPO when he was asked the simple question "how do you make your clients money?"
     - Poor training
     - No bonus structure - quarterly or annual - for operations. Nothing to work towards outside a simple paycheck, which is weak as it is. Supposed to work as a team with sales, but reap none of the rewards.
     - The company finally gave raises (which didn't even meet industry standards) after the turnover rate reached scary high numbers.
     - CEO received 15$ million in 2012 - when the company was losing 3 times that.
     - Cut Xmas party
     - Lots of drama within work place, very cliquey, feels like high school

    Advice to ManagementAdvice

    Stop taking yourself so seriously and treat your employees like a human being. Don't belittle or act like you are so much better than everyone else. Just cause you went to CU Boulder doesn't make you special.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    "Going down hill"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceSource full-time

    Pros

    Dress code and work life balance. You will make friends.

    Cons

    Company needs to retain current employees and continue to groom the long term employees. Once you get older, it appears there is no where to go. Management seems to be left in the dark about changes. Upper management has no direction from sales VP; when changes are made, they don't know how to share the message with other managers.

    Advice to ManagementAdvice

    Management needs to take their own advice. The issue is the managers have zero background in actual sales, half the company is learning how to sell from people that have never sold anywhere else. The new hires are learning mistakes from day one, and the managers are not assisting with new hire training. Management needs to be more aware of their employees, rather than being so concerned about processes. Its process overload...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Ups and Downs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager
    Current Employee - Sales Manager

    I have been working at ServiceSource full-time for more than 3 years

    Pros

    It is a laid back culture that wants to promote growth of its employees. Compensation is fair.

    Cons

    There is a large disconnect between management at all levels and the reps. Company tends to seem to want to hire less than stellar talent and teach them the ways. Most reps think this is nothing more than an extension of their last college course instead of a job they should take serious.

    Advice to ManagementAdvice

    Realize that you have true talent within the walls of the company that should be leveraged vs trying to fit everyone into the same mold

    Doesn't Recommend
    Negative Outlook
  11.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceSource full-time for less than a year

    Pros

    Salary, stability, benefits, work location, and co-workers

    Cons

    Management should cross train their employees.

    Recommends
    Approves of CEO

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