ServiceSource Reviews

Updated April 16, 2015
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Employee Reviews

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  1. Helpful (3)

    Terrible Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Inside Sales Representative in Denver, CO
    Former Employee - Senior Inside Sales Representative in Denver, CO

    I worked at ServiceSource full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - The base salary for inside sales representatives is good as well as the bonus amounts.
    - A good starter job out of college to get you ready for the real world.
    - There were also STARS trips to recognize the top performing employees.

    Cons

    - Absolutely TERRIBLE managers. The mangers were unprofessional, incompetent, and untrained. Most managers seemed more interested in partying with employees then actually working.
    - They mostly hire recent graduates with no sense of professionalism. The company culture is equal to a frat party with employees making rude comments and cursing while at work. They pretty much hire anyone with a college degree.
    - Payroll is completely incompetent. They have messed up and delayed bonus checks multiple times.
    - Often go through hiring freezes and lose clients at which employees often get misplaced making it tuff to move up in the company.

    Advice to Management

    Please train your managers and stop treating work as if you are still in a college environment

  2. Helpful (1)

    Great first job out of college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in San Francisco, CA
    Former Employee - Inside Sales Representative in San Francisco, CA

    I worked at ServiceSource

    Pros

    Good company culture - lots of young people and high-energy. Great place to start a career in sales.

    Cons

    Work can get repetitive and boring. Sales quotas are not always realistic. High staff turnover.

  3. Helpful (1)

    Good for a first Job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Analyst in Denver, CO
    Former Employee - Data Analyst in Denver, CO

    I worked at ServiceSource full-time (more than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Provides a sneak peak into the world of hi-tech.
    Fun, young atmosphere.

    Cons

    The data systems, a huge component of the business, are really messed up and the company keeps changing the direction to straighten things out. Can't seem to solve the problems.

    Advice to Management

    Choose a path and stick to it.

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  5. Helpful (1)

    great place to launch a sales career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at ServiceSource

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    learn what it means to carry a quota
    be part of team striving to hit a goal
    understand how incentives are set, employees goaled and rewarded

    Cons

    challenging market - shift to SaaS hurts their model
    hard to adjust in the spotlight of the public markets
    operations lack leading edge technology

    Advice to Management

    invest in operations. set core competencies and if you dont meet them you got to move on.

  6. Helpful (3)

    This is not a technology company at any level.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ServiceSource

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good benefits, HR and IT are very supportive

    Cons

    Horrible leadership at all levels. New CEO shows promise however there is a years worth of work to be done. Leadership is all politics and managing up. Market and field execution is very poor. People and team development are non existent.

    Advice to Management

    Hire leadership with real Start-Up experience. Just because someone was successful at Oracle and SAP doesn't mean they can build a company.

  7. Decent company to start sales career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO

    I worked at ServiceSource

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Good training and career development program if you demonstrate your skill set. Also helps with obtaining those skill sets.

    Cons

    Pay grade below market. Not much opportunity beyond sales related jobs if you're not willing to work in main office

    Advice to Management

    Communicate more on goings on in company with global employees.

  8. Helpful (1)

    Great jobs for recent college grads.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Nashville, TN
    Former Employee - Inside Sales Representative in Nashville, TN

    I worked at ServiceSource full-time (less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Laid-back atmosphere. Terrific pay for a first professional job. Everyone is young, so it's a fun place to work.

    Cons

    Because everyone is young, the atmosphere can become unprofessional. And if you've had a professional career before this one (like I did), you often get the feeling that no one really knows what they're doing.

  9. Helpful (2)

    Service Source

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Support Coordinator in San Francisco, CA
    Former Employee - Sales Support Coordinator in San Francisco, CA

    I worked at ServiceSource

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Fun office environment, casual fridays

    Cons

    law salary for temps, a lot of temp turnover and no hires. My position was meant to be a 3 months temp to perm position and I was a temp for 6 months instead and was never updated regarding hiring. I had to ask if they were going to hire me and once they said they still didn't know, I quit.

    Advice to Management

    Give temps realistic expectations regularly

  10. Helpful (2)

    Takes good employees for granted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO

    I worked at ServiceSource full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The people in entry level positions and some managers are great!

    Cons

    The people I work with being the sole good parts of working here is really not a company worth sticking around for.

    I worked a Servicesource for just over a year and have seen the company go way downhill in that time. CONSTANT restructuring is not the way to grow a company.

    The turnover is insanely high because employees are not valued.

    They change quotas mid quarter or after the quarter is over at times. I don't know how that makes sense if you want to keep employees around.

    Your experience Cary's GREATLY depending on what client engagement you're placed on.

  11. Helpful (7)

    Company is going downhill fast. Get out while you still can

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in Nashville, TN
    Former Employee - Sales Manager in Nashville, TN

    I worked at ServiceSource

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Several years ago, it was a great company. The amount of experience and responsibility given to employees was by far unmatched. That has all changed now.

    Cons

    Because of poor, poor, poor leadership, egos, and going public way too soon, the company is falling a part. The opportunities even at an entry level position that were once there no longer exist. The sad thing in all of this is that the leadership continues to make the same awful decisions and the employees underneath are amazingly talented. One might think they actually sit in a room and try to pick the worst option possible with how poor their decision making is. If you are there get out, if your not stay away. The company is going under and at this point I don't even think there is a chance of them being acquired because it is so bad. They might say they are a software company but it's a glorified call center. And to top it all off, it's the biggest boys club I've ever worked at. Take a look at how many women are in Sr. Management then take a look at how many female leaders have left over the past 3 years. Doesn't take genius to connect the dots there.

    Advice to Management

    You might want to change your motto from "Do the Right thing" to Do the Wrong thing" as that seems to fit your leadership style best.

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