ServiceSource Reviews

Updated July 30, 2015
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271 Employee Reviews

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  1. Helpful (2)

    present employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ServiceSource

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    If you are desperate for a job. You will have one.

    Cons

    Micromanagement Unprofessional environment Unstable job and with no security Favoritism runs rampant

    Advice to Management

    Get a clue!


  2. Helpful (4)

    Can Become a Trap

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Operations Specialist in Denver, CO
    Current Employee - Senior Operations Specialist in Denver, CO

    I have been working at ServiceSource full-time (More than 3 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    -Good to get experience if you don't have a degree or lack experience -Good benefits if you are hired on -A "young" personality in the office -Casual wear

    Cons

    -Not a great place to stay if you have a degree -Lack of support to grow your resume/skills after a certain point -The "young" personality can get old; All motivation/company rewards are often alcohol-oriented -I don't feel the company is invested in its employees

    Advice to Management

    Give more opportunity to gain experiences. "Own your career" is often preached but there have been several instances where an internal career shift was literally taken away/prevented - at the expense of the employee. I don't feel like the company ever advocates for the benefit of its own employees.


  3. Helpful (1)

    Great place to grow your career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceSource

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    You work with some of the largest companies in the world, and you actually get to help make decisions that decide strategy and enforce change in these global companies

    Cons

    There is no clearly defined career path if you do not want to stay in sales. In order to branch out, you have to blaze the trail on your own. This is good for determined individuals, but for others who are not as determined or as ambitious, it's easy to get lost in the shuffle.

    Advice to Management

    Branch out from your own team/vertical. Learn what other teams are doing. Their struggles/challenges/opportunities might apply to your team as well, and we can all benefit from this kind of knowledge sharing.


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  5. Helpful (1)

    Great employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Representative in San Francisco, CA
    Current Employee - Senior Sales Representative in San Francisco, CA

    I have been working at ServiceSource full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    okay Benefits, culture, office location

    Cons

    limited personal growth. Moved operations to other states for cheaper pay.


  6. Helpful (4)

    Sales Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Nashville, TN
    Current Employee - Sales Representative in Nashville, TN

    I have been working at ServiceSource full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Lax during non EOQ times. Sometimes beer fridays. Sometimes able to throw a football in the aisles.

    Cons

    Everyone starts out at 30k non-negotiable. Pay sucks for the pressure managers put on you. Managers lie about how they create quotas. Three Q's in a row we haven't received our full bonus for "financial reasons" but there's enough money to buy out bars and to go on these STARS trips. Use this job for the experience and get out as soon as you find something better.


  7. Helpful (1)

    Sales Rep experience good.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Account Representative in Denver, CO
    Current Employee - Sales Account Representative in Denver, CO

    I have been working at ServiceSource full-time (More than a year)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Consistent work flow. EOQ busy, but for the most part not very stressful. Hands off management for the most part. Very casual environment. Wear nearly whatever you want to work.

    Cons

    Poor pay. Difficult to be promoted. Some sales teams much more challenging than others. Monotonous type of work.

    Advice to Management

    Create more involvement and sales coaching. Less forecasting reports which were inaccurate anyhow.


  8. Helpful (1)

    Business Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceSource full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great opportunity for new grads.

    Cons

    Limited room to make a real impact.

    Advice to Management

    Focus on keeping your sales force happy to reduce churn


  9. View from a corporate role

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Management in Denver, CO
    Former Employee - Technical Management in Denver, CO

    I worked at ServiceSource full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Generally nice, competent people. Core business model is strong. Comp is good. Location is good.

    Cons

    Slow decision-making, most done at top level rather than pushed down. Many areas with poor process and lack of willingness to change. Most of existing executive management team has fully swapped out in the past year.

    Advice to Management

    Push down decision making. Set a strategy and stick with it--give it a chance to succeed.


  10. Sales Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Representative in Nashville, TN
    Current Employee - Senior Sales Representative in Nashville, TN

    I have been working at ServiceSource full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Flexible time off, great work life balance

    Cons

    Location isn't the great. Pay is lower than industry standards.

    Advice to Management

    More room for advancement


  11. Helpful (3)

    Sales Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Denver, CO
    Current Employee - Inside Sales Representative in Denver, CO

    I have been working at ServiceSource full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good Entry level job out of college, lots of PTO

    Cons

    Management does not reward on performance...they reward who manager likes most. The managers also have little direct knowledge of the Sales Reps day to day, and more report numbers up the chain. When I really try to think what the managers do actually do, nothing comes to mind except relaying numbers that we give them. Overall communication between managers and team is a joke....look at the companies stock



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